HPE Integrated Lights Out (iLO) vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #16 with an average rating of 9.0, while ServiceNow is ranked #2 with an average rating of 8.3. Additionally, 97% of ServiceNow users are willing to recommend the solution.

HPE Integrated Lights Out (...

Read 1 HPE Integrated Lights Out (iLO) review

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137 Comparison Views

0% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

2,328 Views
369 Comparison Views

97% willing to recommend

HPE Integrated Lights Out (...

ServiceNow Discovery

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Executive SummaryUpdated on Jun 15, 2025

ServiceNow Discovery and HPE Integrated Lights Out (iLO) compete in IT management. iLO holds an advantage due to superior hardware management and real-time monitoring capabilities.

Features: ServiceNow Discovery addresses IT infrastructure discovery, facilitating comprehensive system mapping. It provides integration with ITSM, offering a unified view of IT operations. Known for supporting various IT processes, it seamlessly integrates different systems. iLO focuses on hardware management with remote access capabilities, offering real-time monitoring that ensures immediate visibility into hardware status. Designed primarily for HP hardware, it includes integrated tools for seamless server management.

Ease of Deployment and Customer Service: ServiceNow Discovery requires integration with the ITSM suite, demanding a more complex setup process. It offers customer resources that cover broader IT processes. iLO, with a straightforward deployment, focuses solely on hardware management, making setup simple. Its resources are specifically tailored for hardware support.

Pricing and ROI: ServiceNow Discovery involves higher setup costs as part of larger ITSM investments, yet it may yield higher ROI in environments needing extensive system discovery. iLO, dedicated to HP hardware management, offers a cost-effective solution with lower upfront costs and favorable ROI for those seeking comprehensive server management without integrated ITSM expenses.

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Server Monitoring

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE Integrated Lights Out (...

Ranking in Server Monitoring

16th

Average Rating

9.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (3rd), Cloud Resource Discovery Services (1st)

Featured Reviews

Alexander Monahan

Senior Systems Administrator at a manufacturing company with 11-50 employees

Positive access capabilities and user-friendly interface empower efficient server management while cost and licensing concerns persist

HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI. It provides an alternative network connection, enabling access to servers without physical access. The software is highly valued for its ability to bring servers back up remotely, essential for minimizing downtime in critical situations. HPE iLO is a strong competitor to iDRAC. Being a second network interface physically installed on a server, iLO provides an extra IP to access the server, bypassing other layers such as ESXi or Proxmox, and enabling BIOS-level access. The remote software involved is fantastic for recovering servers quickly and efficiently when they go down, providing significant improvements to organizational operations. Whether dealing with international or local solutions, iLO can save considerable time, reducing downtime from minutes to weeks depending on location. It is particularly useful for integrating with Microsoft Active Directory, simplifying login issues, and mitigating risks of login leaks through Multi-Factor Authentication. The quick response times from HPE support, including shipping parts and sending techs promptly, add to the overall efficiency and reliability of solutions involving HPE iLO. The integration of iLO with vSphere provides a seamless user experience, making navigation feel consistent across platforms.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"ServiceNow Discovery works better than other products I've used."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"We can scale the solution."

"It is a stable solution...The initial setup of the product is straightforward."

"I find that the Discovery and scripting features are the most useful."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

More ServiceNow Discovery pros

Cons

"I am currently avoiding HPE in my current build because of the pricing that is almost highway robbery. Service contracts are required to receive firmware updates."

"The solution is too high priced."

"I feel that credential-less discovery could be improved."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"Technical support has not been helpful when we have come across problems."

"Improvements are required with the scripts used to collect the information from servers."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"ServiceNow Discovery should improve its cloud capabilities."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"The solution is very expensive."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"If the product is not deployed properly, it can be very expensive."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"The pricing is determined based on the CIs."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

30%

Manufacturing Company

14%

Computer Software Company

14%

University

Computer Software Company

15%

Financial Services Firm

12%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

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What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

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What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

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Comparisons

Lenovo XClarity Controller vs HPE Integrated Lights Out (iLO)

Compared 74% of the time

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Lansweeper vs ServiceNow Discovery

Compared 21% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

SolarWinds Server and Application Monitor vs ServiceNow Discovery

Compared 4% of the time

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Product Reports

Buyer's Guide

Server Monitoring

June 2025

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Buyer's Guide

ServiceNow Discovery

June 2025

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Overview

HPE Integrated Lights Out (iLO) is a tool that enables remote server management, enhancing efficiency in IT operations. Its key functions include monitoring, diagnosing, and managing HPE servers.

HPE Integrated Lights Out provides substantial benefits to IT departments by offering robust remote management tools. With iLO, administrators can efficiently monitor and control HPE servers from a distance, allowing for quick problem detection and resolution. iLO integrates effectively with existing infrastructure, ensuring seamless operations without additional complexities. Offering a comprehensive suite of features, iLO stands out in facilitating timely software updates and ensuring system stability across different environments.

What are the most important features of HPE Integrated Lights Out (iLO)?

Remote Management: Allows administrators to manage servers remotely, increasing operational efficiency and flexibility.
Monitoring and Alerting: Provides real-time monitoring tools and alerts for quick issue resolution.
Security: Offers advanced security features to protect data and manage access privileges.
Firmware Updates: Facilitates automated updates, ensuring systems run on the latest software.

What benefits or ROI should be considered?

Cost Efficiency: Reduces the need for onsite IT support, lowering travel and operational costs.
Time Savings: Minimizes downtime by enabling quick troubleshooting and solutions deployment.
Scalability: Supports growing IT infrastructures seamlessly, making it ideal for expanding operations.
Enhanced Security: Decreases the risk of unauthorized access, safeguarding sensitive information.

In industries such as healthcare and finance, HPE Integrated Lights Out is implemented to ensure highly reliable and secure server management. Its remote management capabilities are critical in clinical environments, where maintaining uptime is essential. Financial institutions leverage its robust security features to protect sensitive data, ensuring compliance with industry regulations. iLO's adaptability makes it suitable for integration into diverse IT landscapes, offering a reliable backbone for operations across sectors.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

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