HPE Integrated Lights Out (iLO) vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #15 with an average rating of 9.0, while ServiceNow is ranked #2 with an average rating of 8.1. Additionally, 97% of ServiceNow users are willing to recommend the solution.

HPE Integrated Lights Out (...

Read 1 HPE Integrated Lights Out (iLO) review

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0% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,590 Views
2,046 Comparison Views

97% willing to recommend

HPE Integrated Lights Out (...

ServiceNow Discovery

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Executive SummaryUpdated on Jun 15, 2025

ServiceNow Discovery and HPE Integrated Lights Out (iLO) compete in IT management. iLO holds an advantage due to superior hardware management and real-time monitoring capabilities.

Features: ServiceNow Discovery addresses IT infrastructure discovery, facilitating comprehensive system mapping. It provides integration with ITSM, offering a unified view of IT operations. Known for supporting various IT processes, it seamlessly integrates different systems. iLO focuses on hardware management with remote access capabilities, offering real-time monitoring that ensures immediate visibility into hardware status. Designed primarily for HP hardware, it includes integrated tools for seamless server management.

Ease of Deployment and Customer Service: ServiceNow Discovery requires integration with the ITSM suite, demanding a more complex setup process. It offers customer resources that cover broader IT processes. iLO, with a straightforward deployment, focuses solely on hardware management, making setup simple. Its resources are specifically tailored for hardware support.

Pricing and ROI: ServiceNow Discovery involves higher setup costs as part of larger ITSM investments, yet it may yield higher ROI in environments needing extensive system discovery. iLO, dedicated to HP hardware management, offers a cost-effective solution with lower upfront costs and favorable ROI for those seeking comprehensive server management without integrated ITSM expenses.

To learn more, read our detailed Server Monitoring Report (Updated: September 2025).

Buyer's Guide

Server Monitoring

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE Integrated Lights Out (...

Ranking in Server Monitoring

15th

Average Rating

9.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Asset Management (3rd), Cloud Resource Discovery Services (1st)

Featured Reviews

Alexander Monahan

Senior Systems Administrator at a manufacturing company with 11-50 employees

Positive access capabilities and user-friendly interface empower efficient server management while cost and licensing concerns persist

HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI. It provides an alternative network connection, enabling access to servers without physical access. The software is highly valued for its ability to bring servers back up remotely, essential for minimizing downtime in critical situations. HPE iLO is a strong competitor to iDRAC. Being a second network interface physically installed on a server, iLO provides an extra IP to access the server, bypassing other layers such as ESXi or Proxmox, and enabling BIOS-level access. The remote software involved is fantastic for recovering servers quickly and efficiently when they go down, providing significant improvements to organizational operations. Whether dealing with international or local solutions, iLO can save considerable time, reducing downtime from minutes to weeks depending on location. It is particularly useful for integrating with Microsoft Active Directory, simplifying login issues, and mitigating risks of login leaks through Multi-Factor Authentication. The quick response times from HPE support, including shipping parts and sending techs promptly, add to the overall efficiency and reliability of solutions involving HPE iLO. The integration of iLO with vSphere provides a seamless user experience, making navigation feel consistent across platforms.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HPE Integrated Lights Out (iLO) is user-friendly, offering easy navigation and a nice GUI."

"The initial setup is pretty easy."

"The biggest advantage of ServiceNow is the value that it brings."

"The most valuable feature of ServiceNow Discovery is its performance."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"We can scale the solution."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

More ServiceNow Discovery pros

Cons

"I am currently avoiding HPE in my current build because of the pricing that is almost highway robbery. Service contracts are required to receive firmware updates."

"I feel that credential-less discovery could be improved."

"Without improvement in the patters, applications can't be discovered"

"It's an expensive platform."

"Improvements could include implementing chatbots to simplify ticket creation."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"The pricing is determined based on the CIs."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"If the product is not deployed properly, it can be very expensive."

"The price could be better. It's a bit on the pricey side."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

24%

Manufacturing Company

16%

Computer Software Company

13%

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

14%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for HPE Integrated Lights Out (iLO)?

Regarding pricing or set-up costs and licensing, HPE's approach is quite intense compared to Dell, Cisco, Microsoft, Lenovo, etc. Avoiding HPE in the current structure due to high costs would be co...

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What needs improvement with HPE Integrated Lights Out (iLO)?

There could be improvements in the licensing model of HPE Integrated Lights Out (iLO), which is perceived as expensive, requiring service contracts to access firmware updates. This pricing model is...

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What is your primary use case for HPE Integrated Lights Out (iLO)?

HPE Integrated Lights Out (iLO) is a secondary access tool. It's used for server monitoring and management. HPE iLO is particularly useful in cases where physical access to the server is not possib...

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

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What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

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Compared 59% of the time

NinjaOne vs HPE Integrated Lights Out (iLO)

Compared 9% of the time

Huawei iBMC vs HPE Integrated Lights Out (iLO)

Compared 7% of the time

VMware vCenter vs HPE Integrated Lights Out (iLO)

Compared 6% of the time

More HPE Integrated Lights Out (iLO) Competitors

Tanium vs ServiceNow Discovery

Compared 26% of the time

Lansweeper vs ServiceNow Discovery

Compared 18% of the time

Flexera One vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Device42 vs ServiceNow Discovery

Compared 4% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Server Monitoring

September 2025

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Buyer's Guide

ServiceNow Discovery

September 2025

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Overview

HPE Integrated Lights Out (iLO) is a tool that enables remote server management, enhancing efficiency in IT operations. Its key functions include monitoring, diagnosing, and managing HPE servers.

HPE Integrated Lights Out provides substantial benefits to IT departments by offering robust remote management tools. With iLO, administrators can efficiently monitor and control HPE servers from a distance, allowing for quick problem detection and resolution. iLO integrates effectively with existing infrastructure, ensuring seamless operations without additional complexities. Offering a comprehensive suite of features, iLO stands out in facilitating timely software updates and ensuring system stability across different environments.

What are the most important features of HPE Integrated Lights Out (iLO)?

Remote Management: Allows administrators to manage servers remotely, increasing operational efficiency and flexibility.
Monitoring and Alerting: Provides real-time monitoring tools and alerts for quick issue resolution.
Security: Offers advanced security features to protect data and manage access privileges.
Firmware Updates: Facilitates automated updates, ensuring systems run on the latest software.

What benefits or ROI should be considered?

Cost Efficiency: Reduces the need for onsite IT support, lowering travel and operational costs.
Time Savings: Minimizes downtime by enabling quick troubleshooting and solutions deployment.
Scalability: Supports growing IT infrastructures seamlessly, making it ideal for expanding operations.
Enhanced Security: Decreases the risk of unauthorized access, safeguarding sensitive information.

In industries such as healthcare and finance, HPE Integrated Lights Out is implemented to ensure highly reliable and secure server management. Its remote management capabilities are critical in clinical environments, where maintaining uptime is essential. Financial institutions leverage its robust security features to protect sensitive data, ensuring compliance with industry regulations. iLO's adaptability makes it suitable for integration into diverse IT landscapes, offering a reliable backbone for operations across sectors.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

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