One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports.
ServiceNow Discovery integrates seamlessly within ServiceNow, capturing relationships and offering valuable insights with robust data collection. Its agentless nature simplifies deployment, maintaining an accurate inventory with automated discovery features. Integration with CMDB and service mapping enhances IT management, though service mapping and pattern development need improvement. High cost, pricing inflexibility, version upgrade errors, and poor technical support are notable drawbacks.
