


Device42 and ServiceNow Discovery compete in the network discovery and IT operations management space. ServiceNow Discovery appears to have the upper hand due to its comprehensive integration with ITSM and broader cloud deployment capabilities.
Features: Device42 offers lightweight setup and efficient network device discovery with Application Dependency Mapping through agentless discovery. It provides effective IP address management and password management, enhancing security protocols. ServiceNow Discovery excels with its integration in the ServiceNow suite, offering comprehensive service mapping and a unified CMDB that supports robust relationship-building and dependency-mapping features.
Room for Improvement: Device42 could improve in intuitive management of purchase requisitions, bulk operations, and enhancing initial setup processes. Reporting and certificate management also need refinement, along with mobile-friendly options. ServiceNow Discovery could focus on simplifying setup processes for legacy applications, tuning its cost and licensing models, and improving service mapping complexity regarding off-network device discovery.
Ease of Deployment and Customer Service: Device42 is easy to install in on-premises environments, although some deployment complexities and support issues persist. Its customer support is generally responsive but can delay. ServiceNow Discovery provides flexible deployment across cloud and hybrid environments with competent technical support, though initial training resources could be enhanced.
Pricing and ROI: Device42 is cost-effective for mid-sized businesses but can be expensive with additional features. Users report a good ROI due to reduced IT management hours. ServiceNow Discovery, often perceived as costly, justifies its price with integration within the ServiceNow ecosystem and its holistic ITOM capabilities, presenting a pronounced ROI in service delivery and resource utilization.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.
I can confidently say at least 30% is the savings which we have seen.
Device42 is a fully-featured tool that includes everything we need with powerful auto-discovery and intelligent application dependency mapping.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Customer support for Device42 is fantastic.
Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.
When it comes to resolving technical issues, the support team is responsive and always available to help.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate the technical support by ServiceNow as good.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
It is very much scalable and allows you to design your discovery solution without facing any challenge.
Device42's scalability works well for me; if I want to add more resources, such as a Remote Collector for a new site, I can easily connect it to the main appliance.
The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Device42 is stable and has been reliable for my organization.
Device42 has been pretty stable.
Stability for Device42, in terms of reliability, is generally acceptable.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Device42 could benefit from improvements, specifically regarding the deployment of the software, which sometimes can be hectic and become time-consuming.
I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.
From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.
For example, I felt the BMC Discovery pricing was quite high.
The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.
We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.
Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.



| Company Size | Count |
|---|---|
| Small Business | 154 |
| Midsize Enterprise | 82 |
| Large Enterprise | 536 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 20 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 24 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Device42 empowers enterprises with automatic IT asset discovery, application dependency mapping, and agentless discovery, streamlining asset management, improving decision-making, and supporting migration initiatives.
Device42 automates network discovery and provides comprehensive IT data management, making it indispensable for asset and infrastructure management. The platform’s integration capabilities, such as with ServiceNow, allow seamless management of physical and virtual environments. Its application dependency mapping is a critical feature for efficient cloud migration, while advanced search and dashboards enhance operational tasks. Device42's ease of deployment coupled with integration into cloud services offers robust operational insights and simplifies onboarding.
What are Device42's key features?Device42 is widely used across sectors for IT asset and infrastructure management, where automation in inventory and documentation aids compliance and resource optimization. It excels in industries requiring integration with existing systems and comprehensive network solutions. Application dependency mapping bolsters cloud migration efficiency in enterprise environments.
ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.
ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.
What are the key features of ServiceNow Discovery?Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.
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