

Device42 and ServiceNow Discovery compete in the network discovery and IT operations management space. ServiceNow Discovery appears to have the upper hand due to its comprehensive integration with ITSM and broader cloud deployment capabilities.
Features: Device42 offers lightweight setup and efficient network device discovery with Application Dependency Mapping through agentless discovery. It provides effective IP address management and password management, enhancing security protocols. ServiceNow Discovery excels with its integration in the ServiceNow suite, offering comprehensive service mapping and a unified CMDB that supports robust relationship-building and dependency-mapping features.
Room for Improvement: Device42 could improve in intuitive management of purchase requisitions, bulk operations, and enhancing initial setup processes. Reporting and certificate management also need refinement, along with mobile-friendly options. ServiceNow Discovery could focus on simplifying setup processes for legacy applications, tuning its cost and licensing models, and improving service mapping complexity regarding off-network device discovery.
Ease of Deployment and Customer Service: Device42 is easy to install in on-premises environments, although some deployment complexities and support issues persist. Its customer support is generally responsive but can delay. ServiceNow Discovery provides flexible deployment across cloud and hybrid environments with competent technical support, though initial training resources could be enhanced.
Pricing and ROI: Device42 is cost-effective for mid-sized businesses but can be expensive with additional features. Users report a good ROI due to reduced IT management hours. ServiceNow Discovery, often perceived as costly, justifies its price with integration within the ServiceNow ecosystem and its holistic ITOM capabilities, presenting a pronounced ROI in service delivery and resource utilization.
The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.
I can confidently say at least 30% is the savings which we have seen.
Customer support for Device42 is fantastic.
Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.
When it comes to resolving technical issues, the support team is responsive and always available to help.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
It is very much scalable and allows you to design your discovery solution without facing any challenge.
The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
Device42 is stable and has been reliable for my organization.
Device42 has been pretty stable.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.
From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.
If automatic updates were available for the solution instead of having customers go through the process of downloading and uploading update packages themselves, it would be beneficial.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.
For example, I felt the BMC Discovery pricing was quite high.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.
We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.
Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 4.7% |
| Device42 | 4.2% |
| Other | 91.1% |

| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 5 |
| Large Enterprise | 17 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing.
The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.
Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.
Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.
Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.
Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!
Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.