Zabbix and ServiceNow Discovery are both prominent solutions in the network and application monitoring space. Zabbix's pricing and support receive higher satisfaction from users. However, ServiceNow Discovery is often considered superior due to its feature set, justifying its higher price.
Features: Zabbix users appreciate its robust monitoring capabilities, flexibility, and cost-effectiveness. ServiceNow Discovery users value its comprehensive asset management, integration with ITOM products, and extensive feature set, making it the preferred choice for larger organizations needing in-depth IT infrastructure insights.
Room for Improvement: Zabbix users frequently mention the need for a more streamlined setup process, better official documentation, and improved user interface design. ServiceNow Discovery users suggest improvements in the complexity of configuration, enhanced performance speed, and more intuitive user experience.
Ease of Deployment and Customer Service: Zabbix deployment is often highlighted for its straightforward setup in user reviews, though some find support lacking in responsiveness. ServiceNow Discovery deployment is seen as more complex, but users praise its customer service for being highly supportive and efficient.
Pricing and ROI: Zabbix is seen as cost-effective, providing a high return on investment with lower setup costs. Conversely, ServiceNow Discovery has higher upfront costs but users feel the extensive features and integrations justify the investment over time.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
It is so straightforward that I have never had to use the support.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
That is not a mistake of the product. It is due to excessive security on the network.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
It is literally free.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
Zabbix is Linux-based open-source software, and the main use case is to reduce costs.
Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.
| Product | Market Share (%) |
|---|---|
| Zabbix | 25.1% |
| ServiceNow Discovery | 3.7% |
| Other | 71.2% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 53 |
| Midsize Enterprise | 23 |
| Large Enterprise | 34 |
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
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