IBM SevOne Network Performance Management (NPM) and ServiceNow Discovery compete in network performance monitoring and IT service management. ServiceNow Discovery is considered superior due to its comprehensive features, although IBM SevOne NPM excels in pricing and customer support based on user reviews.
Features: IBM SevOne NPM is recognized for its robust network monitoring capabilities, detailed performance analytics, and competitive pricing. ServiceNow Discovery is noted for its extensive integration abilities, automated asset discovery, and broad feature set.
Room for Improvement: Users suggest IBM SevOne NPM needs enhancements in visualization tools, easier configuration processes, and improved scalability options. ServiceNow Discovery users call for better scalability options, improved data accuracy, and more intuitive user interface.
Ease of Deployment and Customer Service: IBM SevOne NPM is praised for its straightforward deployment and effective customer support. ServiceNow Discovery faces criticism for its complex setup, though it benefits from responsive customer service.
Pricing and ROI: IBM SevOne NPM is recognized for its competitive pricing and good return on investment. ServiceNow Discovery, though more expensive, is considered worth the investment due to its broad feature set.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
I would rate the technical support by ServiceNow as good.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
It is suitable for small, medium, and enterprise-level companies.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
I have found the dynamic inventory capabilities useful in ServiceNow Discovery since it is much easier to use than going to a third-party tool.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
| Product | Mindshare (%) |
|---|---|
| ServiceNow Discovery | 3.1% |
| IBM SevOne Network Performance Management (NPM) | 2.0% |
| Other | 94.9% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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