Qualys VMDR and BMC Helix Discovery are key players in IT security and asset management. Qualys VMDR is favored for its strong vulnerability management and seamless cloud deployment, while BMC Helix Discovery stands out for its service mapping and infrastructure visibility capabilities.
Features: Qualys VMDR provides robust vulnerability management, continuous monitoring, and detailed reporting. Its ease of use and effective integration are noteworthy. BMC Helix Discovery offers excellent automated service mapping, comprehensive infrastructure visibility, and integration with various IT services, enhancing IT infrastructure management.
Room for Improvement: Qualys VMDR has room for enhanced reporting, integration of patch management, and user interface improvements. Users mention the high cost of modular features and complexities in asset management. BMC Helix Discovery could improve scalability and integration with other solutions. Its licensing complexity and cost are also areas of concern.
Ease of Deployment and Customer Service: Qualys VMDR's cloud-based deployment requires minimal setup, although users report mixed customer service experiences. BMC Helix Discovery offers versatile deployment but is perceived as complex. While its customer service is commendable, technical support quality varies, with room for a more personalized service.
Pricing and ROI: Qualys VMDR is viewed as expensive, particularly with its modular features, but offers high ROI through its robust capabilities. It follows a pay-as-you-go model. BMC Helix Discovery provides detailed infrastructure insights but is noted for its high cost and complex license management. Both solutions are valuable investments, yet pricing adjustments could enhance their perceived value.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
We saw a return on investment through significant savings in time, money, and resources.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
The response has been satisfactory, though improvements could be made in response time and overall competence.
We usually get on calls with tech support, and they are very helpful.
The response time takes a while.
I am satisfied with the support of Qualys VMDR as they are supportive.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
In the past four to six years, I cannot recall encountering any bugs.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
I would like to see a lower price and better technical support.
If AI features were integrated, it could enhance the capabilities significantly.
It does not automate patching unless the patch management module is purchased separately.
They can tweak their UI since the new version seems a bit jumbled up.
The price is about twelve per license per year, and the support is included.
I have a notion that Qualys might be more expensive than Rapid7.
Qualys offers better pricing and is feature-packed compared to other tools.
I would rate the pricing between seven to eight out of ten.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
We use it daily to fix vulnerabilities by connecting with infrastructure to remediate.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
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