ServiceNow and SymphonyAI IT Service Management compete in the IT service management sector. ServiceNow has an upper hand due to its extensive features and customization capabilities across a comprehensive ecosystem, while SymphonyAI excels with its innovative AI-driven efficiency tools.
Features: ServiceNow offers broad customization options, comprehensive incident management, and a strong suite of integrations with enterprise tools. SymphonyAI IT Service Management features AI-driven analytics and automation, offering predictive insights and automated workflows.
Room for Improvement: ServiceNow could improve by reducing complexity in configuration and lowering its implementation cost. Enhancing mobile capabilities and increasing AI integration would be beneficial. SymphonyAI IT Service Management might strengthen its ecosystem with additional integrations and improve its user interface. Expanding training resources and enhancing scalability for larger enterprises could increase its market appeal.
Ease of Deployment and Customer Service: ServiceNow supports flexible deployment models and has a robust customer support system for seamless integration and ongoing assistance. SymphonyAI IT Service Management focuses on rapid AI-driven deployment complemented by responsive technical support, offering faster implementation but with a narrower support framework compared to ServiceNow.
Pricing and ROI: ServiceNow requires a higher initial investment yet proposes significant ROI through its extensive, scalable features appealing to large enterprises. SymphonyAI IT Service Management offers a cost-effective entry point and quicker ROI due to AI efficiencies and streamlined operations, contrasting ServiceNow's higher setup costs with its rapid return model.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 21.0% |
| SymphonyAI IT Service Management | 1.6% |
| Other | 77.4% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 6 |
| Large Enterprise | 3 |
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
