ManageEngine IT Asset Management pros and cons

Name: ManageEngine IT Asset Management
Brand: ManageEngine
Rating: 4.4 (9 reviews)

Vendor: ManageEngine

4.4 out of 5

9 reviews
100% willing to recommend

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Pros & Cons summary

ManageEngine IT Asset Management offers auto-discovery for asset tracking and integrates with finance systems to manage licenses and warranties. It includes MDM, patch management, and deployment, though users find it costly and suggest faster support. Customizable templates improve tracking, yet managing non-discoverable assets in warehouses needs enhancement. The product requires development for usability, and a premium technician license covering all suites is recommended to reduce multiple licenses.

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Prominent pros & cons

PROS

ManageEngine IT Asset Management's auto-discovery feature significantly aids users.

The technical support provided is highly commendable.

Valuable features include MDM, patch management, and deployment.

It efficiently manages warranty periods, license expiration tracking, device patches, and integrates with finance systems.

Custom templates for asset management effectively track assets, budgets, warranties, and expiries.

CONS

ManageEngine IT Asset Management needs a more efficient way to handle non-discoverable assets.

The asset management feature is considered costly by some users.

ManageEngine IT Asset Management requires improvement in response times for customer support.

Users express a need for a premium technician license that includes all suites in ManageEngine IT Asset Management.

Barcode features are currently lacking, making it difficult to map barcode scanning and MacAdes.

ManageEngine IT Asset Management Pros review quotes

Rakesh Saini

Head of IT at a computer software company with 11-50 employees

May 31, 2021

The auto-discovery feature has helped us a lot.

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Milind Samant

Sr. Administrator at GEP Worldwide

Jul 14, 2022

The technical support is great.

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Christian-Torres

Desktop Engineer at Arcade TI

Apr 13, 2023

In my opinion, it is the MDM; patch management and deployment are the valuable features.

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ManageEngine IT Asset Management

January 2026

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Anil Rao

Vice President Delivery & Operations at Rezilyens

Nov 14, 2024

ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing.

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Abrar Hussain Khan

Technology Lead at GMG

Nov 29, 2024

The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively.

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Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Jan 21, 2025

It's very smart. I use it with minimal adjustments needed.

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Chandra Pogaru

Technical Consultant at alnafitha IT

Feb 17, 2025

The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets.

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ManageEngine IT Asset Management Cons review quotes

Rakesh Saini

Head of IT at a computer software company with 11-50 employees

May 31, 2021

The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit.

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Milind Samant

Sr. Administrator at GEP Worldwide

Jul 14, 2022

The asset management tool is costly.

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Christian-Torres

Desktop Engineer at Arcade TI

Apr 13, 2023

The engineering area needs improvement.

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Buyer's Guide

ManageEngine IT Asset Management

January 2026

Free Report: ManageEngine IT Asset Management Reviews and More

Learn what your peers think about ManageEngine IT Asset Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

Anil Rao

Vice President Delivery & Operations at Rezilyens

Nov 14, 2024

Responses from ManageEngine should be faster.

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Abrar Hussain Khan

Technology Lead at GMG

Nov 29, 2024

It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature.

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Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Jan 21, 2025

It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction.

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Chandra Pogaru

Technical Consultant at alnafitha IT

Feb 17, 2025

I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements.

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