ManageEngine IT Asset Management and ServiceNow Discovery are two competing products in the IT asset management domain. ManageEngine appears favorable in pricing, while ServiceNow Discovery is appreciated for its comprehensive feature set.
Features: ManageEngine IT Asset Management helps with asset tracking, lifecycle management, and provides integration with financial systems for depreciation and invoicing. It also manages warranty and contract expiries. Additionally, custom templates assist in tracking assets and budgets effectively. ServiceNow Discovery offers automated asset discovery, dependency identification, and advanced service mapping. It integrates seamlessly with CMDB for comprehensive data collection and provides secure communication using certificates.
Room for Improvement: ManageEngine could enhance its automation features and expand service mapping capabilities. It can also improve customization for complex environments and enhance integration with third-party tools. ServiceNow Discovery may focus on simplifying deployment processes, reducing manual maintenance, and optimizing identification rules for more accurate configuration item management. Furthermore, better user interface intuitiveness and clearer pricing structures would benefit users.
Ease of Deployment and Customer Service: ManageEngine is known for straightforward deployment processes and responsive customer service, which is advantageous for users seeking simplicity. On the other hand, ServiceNow Discovery requires a more complex deployment but offers a comprehensive support system that is highly regarded for its effectiveness.
Pricing and ROI: ManageEngine typically has lower initial setup costs, making it more cost-effective for smaller organizations. Its return on investment appeals to budget-conscious buyers. In contrast, ServiceNow Discovery, with higher initial expenses, offers advanced features that deliver substantial ROI for larger enterprises through enhanced automation and integration capabilities.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 4.4% |
| ManageEngine IT Asset Management | 4.3% |
| Other | 91.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 2 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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