ManageEngine IT Asset Management vs ServiceNow Discovery comparison

ManageEngine IT Asset Management vs. ServiceNow Discovery

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

7th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

License Management (1st)

ServiceNow Discovery

Ranking in IT Asset Management

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Server Monitoring (5th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 4.5%, down from 6.3% compared to the previous year. The mindshare of ServiceNow Discovery is 4.7%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	4.7%
ManageEngine IT Asset Management	4.5%
Other	90.8%

IT Asset Management

Featured Reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"The auto-discovery feature has helped us a lot."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"It's very smart. I use it with minimal adjustments needed."

"This is a very stable solution."

"We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements."

More ManageEngine IT Asset Management pros

"I find that the Discovery and scripting features are the most useful."

"It is a stable solution...The initial setup of the product is straightforward."

"We can scale the solution."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"This solution provides excellent insights."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"The most valuable feature of ServiceNow Discovery is its performance."

More ServiceNow Discovery pros

Cons

"The engineering area needs improvement."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"The asset management tool is costly."

"Responses from ManageEngine should be faster."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

More ManageEngine IT Asset Management cons

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"They can expand on the plugins for some of the other tools."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"The product pricing is fair and reasonable for the value it provides."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"The solution is very expensive."

"It's on a yearly basis. We renew our contract for three years at a time."

"The solution is not inexpensive so pricing is rated a three out of ten."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"If the product is not deployed properly, it can be very expensive."

More ServiceNow Discovery pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Government

10%

Healthcare Company

Retailer

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

Lansweeper vs ManageEngine IT Asset Management

Comparisons

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Compared 15% of the time

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Compared 8% of the time

Axonius vs ManageEngine IT Asset Management

Compared 5% of the time

Qualys VMDR vs ManageEngine IT Asset Management

Compared 4% of the time

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Tanium vs ServiceNow Discovery

Compared 18% of the time

Lansweeper vs ServiceNow Discovery

Compared 14% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

More ServiceNow Discovery Competitors

Product Reports

ManageEngine IT Asset Management

Download ManageEngine IT Asset Management product report

ServiceNow Discovery

Download ServiceNow Discovery product report

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

TRA

York, National Grid, DXC Technology, experian, BEACHBODY

ManageEngine IT Asset Management vs. ServiceNow Discovery