Compare ManageEngine vs Xcitium

ManageEngine

Based on 364 reviews.

Xcitium

Based on 30 reviews.

Sample Customers

ManageEngine Patch Manager Plus

IKEA Honda UNICEF The University of Georgia Evander

Comodo RMM

76BITS, Aquaflam, Convey2Web

Comodo Patch Management

76BITS, Convey2Web, Marly Computers vof, XL Pro PC

Popular Solutions

ManageEngine ServiceDesk Plus

16 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

11 reviews

Comodo Advanced Endpoint Protection

4 reviews

Comodo cWatch

1 reviews

Comodo MDR

2 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

12%

Comms Service Provider

11%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Navin Mohinani
CEO at a tech services company
The major use case for the product is mainly for endpoint security and endpoint management.
Read full review of Comodo MDR »
Bernardo Murillo
Director De Netquatro at a non-tech company
I use the solution to detect vulnerabilities in the site.
Read full review of Comodo cWatch »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I'm personally reviewing Xcitium Open EDR. We haven't started selling it as a solution to other people. The client is...
Read full review of Open EDR »
Ishan Kukreti
Director at a security firm
The use case for the Comodo Advanced Endpoint Protection solution is very simple. Everyone is looking for a...
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at a security firm
We use it primarily for remote controlling and monitoring. The solution is patented, especially the endpoint...
Read full review of Comodo RMM »

Review 1 of 5

Customer Service

Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Burak Karakurt
Consultant at a manufacturing company
Technical support is exceptional in Turkey. Our local support team is a distributor and they offer very good support.
Read full review of ManageEngine Log360 »
Sereyreach Dy
Security Infrastructure Engineer at a tech services company
The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is...
Read full review of ManageEngine Patch Manager Plus »
SYED KAMRAN AHMED
Enterprise Senior Account Manager Sales at a tech services company
The customer support has a slow response time.
Read full review of ManageEngine ServiceDesk Plus »
Sigal Svilim
Chief Information Officer at a energy/utilities company
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
Typically, I've received very good support from them. But Sometimes it depends on who I get. They've also walked...
Read full review of ManageEngine ADManager Plus »
AdeolaEkunola
Director at a tech services company
Services from the solution's technical support have been satisfactory.
Read full review of ManageEngine Patch Manager Plus »
Fulvio Cavalheiro
Information security analyst at a tech services company
Support is great, but they don't have all the the techniques to help us. They are very helpful but have higher...
Read full review of ManageEngine PAM360 »
BernardLugalia
Cyber Security Engineer at a tech services company
The customer service and support are good.
Read full review of ManageEngine ServiceDesk Plus »
Sampath Gunawardena
Head Of Customer Support at a tech services company
I was able to get some support from the community but as an end user, I'd like to be able to get support from the...
Read full review of ManageEngine ServiceDesk Plus »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
The support provided by ManageEngine Log360 is fantastic.
Read full review of ManageEngine Log360 »
Charles A
Deputy Director at a healthcare company
The support is there. If any issues arise, we contact them, and the ManageEngine team provides the support.
Read full review of ManageEngine Endpoint Central »
Bhavani Prasad Paragi
General Manager at a tech vendor
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
Letsogile-Baloi
CEO at a comms service provider
ManageEngine has great customer support.
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
Lead IT Infrastructure Specialist at a manufacturing company
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
Anand Khandelwal
Global Service Delivery Manager at a computer software company
They are very good. The response that I get from the ManageEngine support is one of the things because of which I...
Read full review of ManageEngine ServiceDesk Plus »
Sampath Kumar K
IT infra Admin
Technical support from ManageEngine requires license information, official mail ID, and license status, which is...
Read full review of ManageEngine IT Asset Management »
Albeez
IT Director at a real estate/law firm
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Hai Quach
Senior IT Consultant at a logistics company
The solution's customer service is responsive.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
VP of IT at a aerospace/defense firm
Their tech support has been talking to us about expanding features like integrations with Microsoft Teams. They've...
Read full review of ManageEngine SupportCenter Plus »
T.P Thomas
Senior Engineer
I contacted the technical support team for ManageEngine Patch Manager Plus, and the response was very good, so it's...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
IT Director at a manufacturing company
I have interacted with the technical support. It was not perfect, but it was good. I would rate the customer service...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
MohammedShaheer
IT Administrator at a real estate/law firm
I rate the technical support an eight out of ten. They are good, but sometimes the developers in technical support...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
CIO at a insurance company
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »
Michael Asa
System Administrator at a consumer goods company
Customer service is actually quite good.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Founder at a comms service provider
We've dealt with technical support a few times now. They have been responsive, and there is good documentation that...
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Technology Manager at a computer software company
The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues...
Read full review of ManageEngine AssetExplorer »

Review 1 of 30

Navin Mohinani
CEO at a tech services company
The technical support from Xcitium should be improved more. Users pay $60 per user per year, and in case there is an...
Read full review of Comodo MDR »
Muhammad Waziruddin Ansari Ansari
Technical Account Manager at a tech services company
The technical support is great. They respond to questions very fast and in a very good manner. Whenever we have an...
Read full review of Comodo Advanced Endpoint Protection »
KrishnaKumar12
Managing Director at a security firm
The solution's technical support was fair enough since, at times, the support team takes time to respond. I rate the...
Read full review of Comodo Advanced Endpoint Protection »
Donald Baldwin
Principal Enterprise Architect at a tech consulting company
We very rarely have to use technical support, but when we've had to call them it's not been an issue. It's pretty quick.
Read full review of Comodo Advanced Endpoint Protection »
SAMUELMWANGI
Director at a tech vendor
We have no prior experience with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Comodo Advanced Endpoint Protection »
Bernardo Murillo
Director De Netquatro at a non-tech company
When I have issues, I contact the support team. I do not have any issues with support. Support is good.
Read full review of Comodo cWatch »
CHATHURANGA-JAYAWEEEA
Product Security at a tech services company
I've contacted support in the past for patch requests. They have been fine in terms of support. Typically, within...
Read full review of Comodo Advanced Endpoint Protection »
MichaelNdwiga
IT Officer at a healthcare company
It takes a lot of time to get through the support.
Read full review of Comodo Advanced Endpoint Protection »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I haven't contacted Comodo support yet. Mostly, I'm getting help from videos and forums. I can check other queries...
Read full review of Open EDR »
Anonymous User
Technical Sales Specialist at a comms service provider
The support comes through for any needs we have. The support team is very effective.
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
I.T. Specialist at a comms service provider
Their technical support was average.
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at a security firm
The technical support is fabulous. I rate the technical support a ten out of ten.
Read full review of Comodo RMM »
Rajesh-Singh
CEO & MD at a tech services company
The technical support of the solution is okay. I'd rate it seven out of ten. Sometimes some of the customer care reps...
Read full review of Comodo cWatch »
Anonymous User
Senior Technical Product Manager at a tech services company
I am happy with their support. We had some configuration issues in past, and their support was quick and helpful. I...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Chief Information Technology Officer at a engineering company
The tool's technical support is active and very responsive.
Read full review of Comodo MDR »
Ishan Kukreti
Director at a security firm
Customer support is generally satisfactory but could be improved, especially in terms of response time. Overall, it...
Read full review of Comodo Advanced Endpoint Protection »
Krzysztof Noga
Information Security Administrator at a government
The technical support services are good.
Read full review of Comodo Advanced Endpoint Protection »
MuratGun
IT Director at a consultancy
Our organization seeks out customer support directly and also indirectly through product partners. I would rate the...
Read full review of Comodo Advanced Endpoint Protection »
Vipin Garg
Co-Founder at a tech services company

Read full review of Comodo cWatch »
Muhammad Waziruddin Ansari
Consultant at a consultancy
The technical support is impeccable. Whenever I reach out via email regarding any issues or inquiries, especially...
Read full review of Comodo MDR »
Anonymous User
Owner
The solution’s technical support is really good.
Read full review of Comodo RMM »

Review 1 of 21

Technical Support

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