Compare ManageEngine vs Zendesk

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

ManageEngine Exchange Reporter Plus

Sunbelt Rentals, Inc, Life Management Center, IBTS

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

ManageEngine ServiceDesk Plus

16 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

11 reviews

Zendesk

13 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Performing Arts

Computer Software Company

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

AmandaSanchez
Consultant and Startup Founder at a consultancy
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Aneesh Mangla
General Consultant at a tech services company
ManageEngine's technical support is fairly consistent and good; however, remote support can be a bit slow, which is...
Read full review of ManageEngine Firewall Analyzer »
Baabloo Taarwale
Assistant Vice President at a computer software company
We are satisfied with the support.
Read full review of ManageEngine ADManager Plus »
Waleed Omar
Information Security Specialist at a educational organization
Technical support quality should be increased. Their response time could be quicker. Overall, I would rate them a seven.
Read full review of ManageEngine ServiceDesk Plus »
Ajayi Oluwaseun
System administrator at a energy/utilities company
The product's response is slow.
Read full review of ManageEngine OpManager »
Syed Fahad ALi
System administrator at a manufacturing company
The solution's technical support connects immediately and resolves our queries.
Read full review of ManageEngine Patch Manager Plus »
Park Armstrong
Chief Technical and Solution Architect at a tech vendor
I had some pretty significant problems, and they were very complicated. I've had a number of conversations with them,...
Read full review of ManageEngine Endpoint Central »
Babatunde-Olugbode
Technical presales engineer at a non-tech company
I have been in touch with the ManageEngine technical support. They have been amazing when it comes to helping. I...
Read full review of ManageEngine Log360 »
Sampath Gunawardena
Head Of Customer Support at a tech services company
I was able to get some support from the community but as an end user, I'd like to be able to get support from the...
Read full review of ManageEngine ServiceDesk Plus »
Sankar Bera
Sr. Service Architect at a tech vendor
The information regarding customer service is based on feedback from colleagues, not personal experience.
Read full review of ManageEngine ServiceDesk Plus »
MUBDIUL ISLAM
Junior System Engineer at a tech services company
I would recommend a rating of ten out of ten for support. I receive assistance from them, and they are very good.
Read full review of ManageEngine OpManager »
Jasim KP
Senior System & Security Engineer at a insurance company
Their customer support is very fast.
Read full review of ManageEngine ADSelfService Plus »
Chris B
Manager of Information Technology at a engineering company
The technical support is great. The challenge is that sometimes support has to go back to development and the lead...
Read full review of ManageEngine Endpoint Central »
Abdulaziz Alghamdi
System Engineer at a transportation company
Support provides all the necessary guides and instructions on building, implementing, and deploying the Software...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Lead IT Infrastructure Specialist at a manufacturing company
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
AlexiaChristofi
Customer Success Leader at a manufacturing company
There is good technical support from ManageEngine ServiceDesk Plus. I rate them a ten out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Mohammed-Samir
Solutions Consultant at a computer software company
I would rate technical support from ManageEngine an eight for the paid version and a five for the free version. The...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
ICT Support Analyst & SNN/LLPG officer at a local government
4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Administrator at a maritime company
I have not had any issues, so I have not needed to contact technical support.
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Engineer at a healthcare company
We maintain ourselves, but if there is something beyond our knowledge, then we contact technical support.
Read full review of ManageEngine Endpoint Central »
Rio Satriyo
Solution Consultant at a tech services company
I have never contacted the support.
Read full review of ManageEngine Applications Manager »
Anoop B
IT Specialist at a tech services company
The technical support is good, but not excellent. I last contacted them a long time ago.
Read full review of ManageEngine Endpoint Central »
Esmahan Mohamed Ramadan
Engineer at a financial services firm

Read full review of ManageEngine PAM360 »
Christian-Torres
Desktop Engineer
The technical support team is good.
Read full review of ManageEngine IT Asset Management »
SahilRana
Manager - IT at a financial services firm
ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Global Infosec Lead at a tech services company
My experience with technical support has been good.
Read full review of ManageEngine Endpoint Central »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government
We maintained three (3) levels of support for incident escalations. The second (technical support) and third levels...
Read full review of ManageEngine ServiceDesk Plus »
T.P Thomas
Senior Engineer
I contacted the technical support team for ManageEngine Patch Manager Plus, and the response was very good, so it's...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Network Administrator at a media company
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two. This...
Read full review of ManageEngine Password Manager Pro »

Review 1 of 30

AmandaSanchez
Consultant and Startup Founder at a consultancy
We loved being able to track everything about tickets, including their open times and notifications for users...
Read full review of Zendesk »
Dimitri Cooper
Project Manager III at a government
Customer support with Zendesk has always been top-tier. The few times we have had to reach out, the customer service...
Read full review of Zendesk »
Tariq-Muhammad
SEO at a tech services company
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
Read full review of Zendesk »
Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at a tech services company
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
Read full review of Zendesk »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Jose Barbosa
CEO at a tech services company
We had no problems with their technical support.
Read full review of Zendesk »
Abha Jhunjhunwala
Staff Technical Writer at a tech services company
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk »
Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Filipe Abreu
Junior system analyst at a tech services company
I have never had to interact with Zendesk's support team.
Read full review of Zendesk »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk »
Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk »
Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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