Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 226 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

66 reviews

One Identity Safeguard

19 reviews

One Identity Active Roles

12 reviews

Top Industries

No Data Available

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
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Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
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Anonymous User
Team Lead / Consultant at a computer software company
We are using it internally because I work in a consultancy company. I use it both for our internal privileged...
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Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
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Review 1 of 5

Customer Service

No Data Available

Debasis Sahoo.
Lead Consultant at Wipro Limited
We just take the normal support whenever we have any issues. For the premium support, you have to pay a lot. The...
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Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
The solution's technical support is fantastic because they have people with a huge experience who can address all the...
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Walid Semrani
Networking and Security Engineer at a tech services company
I requested them for an evaluation license, but no one responded to me. They didn't give me an evaluation license.
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CarlosTum
I AM consultant at a tech services company
I rate One Identity's support eight out of 10. We use the standard support. They send you a link to the documentation...
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Tor Nordhagen
Executive Director at Semaphore
We have a specialist who is super-deep in One Identity and has done a couple of the most complex installations of the...
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Dnyandev Garad
IT Architect at Wipro Limited
You only need premium support if your One Identity software is outdated. Standard technical support, which comes with...
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Charles Essien
Solutions Architect at a tech services company
I rate One Identity support six out of 10. They have bad support. Sometimes, they're fast, and sometimes not. They...
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Ravikiran Chebrolu
Identity & Access Management (IAM) Consultant at Tata Consultancy
I rate One Identity support seven out of 10. They respond immediately when we reach out, and you can also get answers...
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Anonymous User
Junior Security Consultant at a computer software company
When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very...
Read full review of OneLogin by One Identity »
Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
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Anonymous User
IT Business Process Specialist at a manufacturing company
The technical support is non-existent. It is not worth talking about.
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Becky Phares
Sr Business Analyst at George Washington University
Excellent support. They truly are a partner. They want to be a partner, a collaborator. Their number-one goal is to...
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Anonymous User
Manager Global Identity & Access Management at a healthcare company
We used a partner. So, we don't use the support service directly from One Identity. All the support that we need is...
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Anonymous User
IT Security Consultant at a tech services company
Technical support is brilliant. They are very helpful.
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Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
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Anonymous User
Identity & Access Management Manager at a insurance company
We rely on vendor support, and I would rate it as ten. We mainly receive support through their partner.
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Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Anonymous User
Consultant at a tech services company
I rate One Identity support eight out of 10. We have premium support, which gives us more access to the vendor to...
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Sergey Smirkin
Head of Information Security at a financial services firm
Our experience with technical support has been disappointing. We require more prompt and faster response times. We...
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Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
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Anonymous User
Systems Engineer at a tech services company
On a scale of one to five, I'd rate the technical support for One Identity Password Manager as four. Because of the...
Read full review of One Identity Password Manager »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
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SanjayKumar10
Manufacturing Executive at a manufacturing company
Technical support needs some improvement.
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Anonymous User
Senior Product Manager for Identity & Access Management at a non-tech company
We are paying for premium support, which is expensive. However, we do receive very good, fast support.
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Anonymous User
IT Security Engineer
I rate technical support 5/5. They are quick and informative.
Read full review of One Identity Safeguard »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
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Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
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Anonymous User
IAM Developer at a manufacturing company
There is room for improvement. For each ticket, they require logs or traces from the system, even when the issue...
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Miska Siirto
Lead Solution Architect at Tieto Sweden AB
I've been happy with the technical support. When I previously worked in another company implementing One Identity...
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Nawaz Sarwar
Consultant at a tech vendor
I find the support good, but not excellent. When I open a ticket, resolutions can take a long time, and I sometimes...
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Review 1 of 30

Technical Support

No Data Available

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