Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 227 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

65 reviews

One Identity Safeguard

15 reviews

One Identity Active Roles

11 reviews

Top Industries

No Data Available

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Anonymous User
Team Lead / Consultant at a computer software company
We are using it internally because I work in a consultancy company. I use it both for our internal privileged...
Read full review of One Identity Safeguard »
Justin Dow
Systems Engineer at a recreational facilities/services company
We use OneLogin by One Identity to provide SAML authentication and single sign-on for all of our SaaS apps.
Read full review of OneLogin by One Identity »
Anton Kaiukov
Senior Software Engineer at Five9
I use syslog-ng for log processing.
Read full review of syslog-ng »

Review 1 of 5

Customer Service

No Data Available

Pete Snell
IT Director at Florida State College at Jacksonivlle
I rate OneLogin's support a seven out of ten. My evaluation of OneLogin's support depends on whether we're talking...
Read full review of OneLogin by One Identity »
Dan Reeve
Manager, Information Technology at a hospitality company
The technical support team is responsive. They are good. I would rate the technical support and eight out of ten.
Read full review of OneLogin by One Identity »
Martin Sirotnak
IT Manager at a non-profit
Since implementing OneLogin, I have only required technical support four times. The solution is well documented and...
Read full review of OneLogin by One Identity »
Neera Jain
Team Lead, Technical & Enterprise Directory Services Vita Program at AIS Network
One Identity's support is great. I would rate them a nine out of ten.
Read full review of One Identity Active Roles »
Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
Read full review of One Identity Manager »
Ben Ruset
Senior Director of Infrastructure at Whip Media
I've found that when I open a support case, I typically receive a response within a few hours, and the support team...
Read full review of OneLogin by One Identity »
Vladislav Shapiro
Vice President, Infrastructure Security Technologies at a financial services firm
I rate One Identity support nine out of 10. Premier support offers fast responses, which is critical for banking...
Read full review of One Identity Manager »
Denis Tse
CEO, Executive Advisor (CyberSecurity IAM) at 8x8 Cybertech
I have used their Premier Support. It is called PSO. It is very easy to book an appointment. You can use the calendar...
Read full review of One Identity Manager »
SameerPalav
Managing Director at Amal it
Their support is pretty good. I would rate them a nine out of 10.
Read full review of One Identity Password Manager »
Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at MAXUT
Technical support is all right, but they will not offer support until we have One Identity running. If we have issues...
Read full review of One Identity Safeguard »
Anonymous User
Works
We used their regular support. If they were online, their response was prompt. If I raised a request while they were...
Read full review of One Identity Manager »
Michael Botek
CEO at IT Design Software Projects and Consulting
With technical support, it is always an issue to get the right person. They do have good technical people in support,...
Read full review of One Identity Manager »
Carlos Tum
IT Consultant at 4 Rivers GmbH
We use their standard support. They are nice and they are always on the edge, helping us. It's great support.
Read full review of One Identity Manager »
Anonymous User
Founder at a consultancy
One Identity Manager's technical support is pretty good.
Read full review of One Identity Manager »
Deepu Chandran
Identity Access Management Specialist at linde
Technical support depends on the level. Level-one is not as knowledgeable as level-two. But, overall, their level of...
Read full review of One Identity Manager »
Anonymous User
Systems Engineer at a tech services company
On a scale of one to five, I'd rate the technical support for One Identity Password Manager as four. Because of the...
Read full review of One Identity Password Manager »
Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
Read full review of One Identity Safeguard »
Anonymous User
Senior Identity Management Consultant at a computer software company
We use Premier Support from One Identity Manager. They respond quickly to our tickets, and our customers are...
Read full review of One Identity Manager »
Anonymous User
Senior Identity and Access Management Specialist at a tech vendor
Customer Service: Customer service was just average during implementation phase. Technical Support: Technical support...
Read full review of One Identity Manager »
Anonymous User
IAM Developer at a manufacturing company
There is room for improvement. For each ticket, they require logs or traces from the system, even when the issue...
Read full review of One Identity Manager »
Anonymous User
Junior Security Consultant at a computer software company
When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very...
Read full review of OneLogin by One Identity »
Anonymous User
Senior Cyber Security Architect at a tech vendor
I rate One Identity support 10 out of 10. Customer service and support are fantastic. The support team is very...
Read full review of One Identity Active Roles »
Anonymous User
Business Line Manager - IGA & PAM at a tech services company
I rate customer support six out of ten. It needs improvement as it can significantly impact customer access. It would...
Read full review of One Identity Safeguard »
Anonymous User
Service Owner Identity & Access Management at a financial services firm
Technical support is good.
Read full review of One Identity Manager »
SidneiYokoyama
CISO at LGPDNOW
I rate syslog-ng support eight out of 10.
Read full review of syslog-ng »
Anonymous User
Product Owner Identity Access Management (IAM) at a computer software company
I'm satisfied with the level of support we receive. We use regular support. I was not aware premier support was an...
Read full review of One Identity Manager »
Igor Jovanovski
SME (Subject Matter Expert) at a insurance company
Their technical support is pretty good. We use standard customer support, which allows us to open tickets and receive...
Read full review of One Identity Manager »
Anonymous User
Technical Support Analyst at a university
Customer Service: Good. Technical Support: Good.
Read full review of One Identity Manager »
Anonymous User
Solution Architect at a tech services company
The technical support for this solution is very good. This vendor supports all of their products very well.
Read full review of One Identity Privileged Access Suite for Unix »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of One Identity Active Roles »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.