Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 222 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

65 reviews

One Identity Safeguard

18 reviews

One Identity Active Roles

11 reviews

Top Industries

No Data Available

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
Read full review of One Identity Safeguard »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
Our primary use case has definitely evolved since our very first use case, which was for delegation of rights within...
Read full review of One Identity Active Roles »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

No Data Available

Maksym Tkachenko
Sales Engineer at Bakotech
Technical support is fine. The response time is great. If we need them to, they will scale all the way to development.
Read full review of One Identity Defender »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
The solution's technical support is fantastic because they have people with a huge experience who can address all the...
Read full review of One Identity Password Manager »
Ahmad Sallam
Senior Specialist at a financial services firm
Support needs to be better because this is a framework-style product and your own developer needs to be able to work...
Read full review of One Identity Manager »
Tor Nordhagen
Executive Director at Semaphore
We have a specialist who is super-deep in One Identity and has done a couple of the most complex installations of the...
Read full review of One Identity Safeguard »
RyanVargas
Senior Director and Senior Systems Engineer (Dual Role), IT Infrastructure and Security at a financial services firm
We use syslog-ng as an open-source platform, so we don't have support. We're relying on our in-house personnel. The...
Read full review of syslog-ng »
Ranjan Mishra
Technical Manager at a manufacturing company
We sometimes face delays in response from the technical support of One Identity. While we use premier support, the...
Read full review of One Identity Manager »
Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
It's rate support ten out of ten.
Read full review of One Identity Active Roles »
Martin Sirotnak
IT Manager at a non-profit
Since implementing OneLogin, I have only required technical support four times. The solution is well documented and...
Read full review of OneLogin by One Identity »
Darius Radford.
Managing Partner at Knightswatch Cyber
I haven't had issues with support so far. We do not use the vendor's premier support.
Read full review of One Identity Safeguard »
Pete Snell
IT Director at Florida State College at Jacksonivlle
I rate OneLogin's support a seven out of ten. My evaluation of OneLogin's support depends on whether we're talking...
Read full review of OneLogin by One Identity »
Nawaz Sarwar
Consultant at a tech vendor
I find the support good, but not excellent. When I open a ticket, resolutions can take a long time, and I sometimes...
Read full review of One Identity Safeguard »
Anonymous User
Network Analyst at a government
The product itself is fine and works well. I've had a difficult time getting it to cooperate with Azure in the cloud...
Read full review of One Identity Active Roles »
Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Anonymous User
Director of Digital Media Services at a university
Customer Service: Customer service is all aces. Technical Support: The support personnel are knowledgeable and...
Read full review of OneLogin by One Identity »
Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of One Identity Safeguard »
Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
Read full review of One Identity Manager »
Anonymous User
owner at Butschke IT Services
Customer Service: Very good. Technical Support: Very good.
Read full review of One Identity Manager »
Javeed Akthar
IT Engineer at a tech services company
I rate One Identity support seven out of 10.
Read full review of One Identity Manager »
Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
Read full review of One Identity Safeguard »
Nick Turner
Systems Administrator at a university
They are quick to acknowledge a call or case, possibly due to SLA requirements. Overall, it is a hit-and-miss....
Read full review of One Identity Safeguard »
Anonymous User
IT Manager at a financial services firm
We use the vendor's Premier Support. We wouldn't run any product like this without vendor support. It's quite...
Read full review of One Identity Active Roles »
Anonymous User
Founder at a consultancy
I've contacted the technical support team for One Identity Manager, and the team was very helpful and very...
Read full review of One Identity Manager »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of One Identity Active Roles »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of One Identity Manager »
Anonymous User
Identity Senior Analyst at a consumer goods company
I, personally, have never had cause to use technical support. My guys have interacted with them a few times and have...
Read full review of One Identity Active Roles »
Anonymous User
Managing Director at a consultancy
There are different support tiers, some with 24/7 support and a dedicated technical account manager. If you have...
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Anonymous User
Technical Support Analyst at a financial services firm
To this point, we have not had to reach out to the solution's technical support.
Read full review of One Identity Manager »
Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
Read full review of One Identity Active Roles »
Anonymous User
Business Line Manager - IGA & PAM at a tech services company
I rate customer support six out of ten. It needs improvement as it can significantly impact customer access. It would...
Read full review of One Identity Safeguard »
Anonymous User
Co-Owner at a tech services company
The One Identity Manager support is good.
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Review 1 of 30

Technical Support

No Data Available

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