Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 274 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

64 reviews

One Identity Safeguard

15 reviews

OneLogin

22 reviews

Top Industries

No Data Available

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
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Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

No Data Available

Pete Snell
IT Director at a educational organization
I rate OneLogin's support a seven out of ten. My evaluation of OneLogin's support depends on whether we're talking...
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Vladislav Shapiro
Vice President, Infrastructure Security Technologies at a financial services firm
I rate One Identity support nine out of 10. Premier support offers fast responses, which is critical for banking...
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AdrienHayot
Director at a manufacturing company
Technical support is quick to respond. They offer very good support.
Read full review of One Identity Password Manager »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
Charles Essien
Back End Developer at a tech services company
I've used both regular support and partner support, but recently, I haven't had to use it because I have experienced...
Read full review of One Identity Manager »
Vaibhav Patil
Digital Marketer at a tech services company
Customer support for OneLogin by One Identity was great. They were helpful and responsive. They explained all our...
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Samir Abu Tahoun
Chief Executive Officer at a tech services company
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
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Yehuda Fabian
System Administrator at a healthcare company
My experience with technical support from One Identity has been good. I am mostly satisfied, although response times...
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Anonymous User
Identity and Access Manager at a insurance company
I rate customer support at eight out of ten. The response time has room for improvement as it can take quite a long...
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Anonymous User
Works
We used their regular support. If they were online, their response was prompt. If I raised a request while they were...
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Anonymous User
System Consultant at a tech services company
The customer service and technical support are very good.
Read full review of One Identity Safeguard »
Anonymous User
IT Engineer at a manufacturing company
Technical support has been responsive enough. We do use premium support. You get a great response time and it helps...
Read full review of One Identity Manager »
DmitryDurov
Architect/Identity Manager Implementation Consultant
Technical support is responsive. Of course, it can take a little longer at times, but that is due to their workload....
Read full review of One Identity Password Manager »
Igor Jovanovski
SME (Subject Matter Expert) at a insurance company
Their technical support is pretty good. We use standard customer support, which allows us to open tickets and receive...
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Christos Chrysafis
Senior IAM Engineer at a manufacturing company
Regarding support, they prioritize resolving escalated issues. However, their response can be slow. Whenever I open a...
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Tomas Essam
Identity and Access Management Consultant at a tech services company
Regarding One Identity Manager support, I think they need to be more accountable. When I describe a technical issue...
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Anonymous User
enterprise it architect at a financial services firm
We use their premier support. That has differed over the eight years. At the start, it certainly did add a lot of...
Read full review of One Identity Manager »
Nawaz Sarwar
Consultant at a tech vendor
I find the support good, but not excellent. When I open a ticket, resolutions can take a long time, and I sometimes...
Read full review of One Identity Safeguard »
Reviewer56857
Chief Information Security Officer at a financial services firm
I haven't had a chance to work the One Identity technical team. We work with the local partner instead. None of my...
Read full review of One Identity Safeguard »
Alexander Pirogov
Head of Department of Technical Means of Protection at a financial services firm
We have used One Identity’s tech support. I would rate it as excellent. They answer all the questions asked of them...
Read full review of One Identity Safeguard »
Umit Yilmaz
Owner at a financial services firm
With the technical support, I create a case, then within a few hours I receive a reply. So, I'm very pleased with the...
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Anonymous User
IT Security Consultant at a tech services company
Technical support is brilliant. They are very helpful.
Read full review of One Identity Safeguard »
Ruby Palma
Customer Success Manager at a tech vendor
OneLogin's customer support has been great. I would rate OneLogin's customer support a 10 out of 10.
Read full review of OneLogin »
Anonymous User
Service Owner Identity & Access Management at a financial services firm
Technical support is good.
Read full review of One Identity Manager »
Javeed Akthar
IT Engineer at a tech services company
I rate One Identity support seven out of 10.
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Don Naz
Security Architect at a media company
Premier Support is valuable because it enables us to receive prompt assistance whenever we encounter any type of issue.
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Anonymous User
IT Manager at a financial services firm
We use the vendor's Premier Support. We wouldn't run any product like this without vendor support. It's quite...
Read full review of One Identity Active Roles »
Anonymous User
Solution Architect at a tech services company
It is excellent. Quick and useful answers. They also have a large community portal where you can find a lot of...
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Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
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Anonymous User
IT Specialist at a tech services company
We use regular support. The response times are too long. Sometimes it could take days.
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Review 1 of 30

Technical Support

No Data Available

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