Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 273 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

62 reviews

One Identity Safeguard

14 reviews

OneLogin

19 reviews

Top Industries

No Data Available

Computer Software Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
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Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

No Data Available

Stefano Maffei
Senior Cyber Security Manager at a consultancy
The solution's technical support is fantastic because they have people with a huge experience who can address all the...
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Pradeep Pola
Senior Manager at a consultancy
I would rate One Identity Manager's technical support at around 9.5 out of ten. Compared to my experiences with other...
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Grzegorz Kosela
solution architect/ engineer at a tech services company
It's rate support ten out of ten.
Read full review of One Identity Active Roles »
Samir Abu Tahoun
Chief Executive Officer at a tech services company
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
Read full review of One Identity Password Manager »
Hicham Barnoussi
Managing Partner at a tech services company
I rate the technical support a six out of ten. The technical support of One Identity depends on the case. If it is...
Read full review of One Identity Privileged Access Suite for Unix »
Vaibhav Patil
Digital Marketer at a tech services company
Customer support for OneLogin by One Identity was great. They were helpful and responsive. They explained all our...
Read full review of OneLogin »
SachinShelar
Manager, Account Services Delivery at a media company
The customer support is great. They have knowledgeable staff and the documentation is also good.
Read full review of One Identity Safeguard »
Jonas Piliponis
Chief Cyber Security Officer at a retailer
I would rate the customer support for One Identity Safeguard as eight on a scale of one to ten.
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Anonymous User
Security Business Consultant at a tech services company
There are two different supports: one for SPS and another for SPP. The technical preparation of the support is very...
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Anonymous User
Principal Consultant at a computer software company
I believe the support model could be better.
Read full review of One Identity Manager »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
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Anonymous User
IT Specialist at a tech services company
We use regular support. The response times are too long. Sometimes it could take days.
Read full review of One Identity Safeguard »
Anonymous User
COO at a comms service provider
I have only had one experience with the technical support, and it was okay.
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Anonymous User
Senior Product Manager for Identity & Access Management at a non-tech company
We are paying for premium support, which is expensive. However, we do receive very good, fast support.
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Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
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Anonymous User
Solutions architect at a tech services company
I rate One Identity support eight out of 10. We worked closely with the One Identity team, and they assigned us a...
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Oliver Castellucchio
IT Infrastructure & Cloud Security Manager at a tech services company
We have not used customer service.
Read full review of syslog-ng »
Anonymous User
Founder at a consultancy
One Identity Manager's technical support is pretty good.
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Anonymous User
Business Line Manager - IGA & PAM at a tech services company
I rate customer support six out of ten. It needs improvement as it can significantly impact customer access. It would...
Read full review of One Identity Safeguard »
Alexander Pirogov
Head of Department of Technical Means of Protection at a financial services firm
We have used One Identity’s tech support. I would rate it as excellent. They answer all the questions asked of them...
Read full review of One Identity Safeguard »
Javeed Akthar
IT Engineer at a tech services company
I rate One Identity support seven out of 10.
Read full review of One Identity Manager »
Mohanned Wael
Solution Consultant at a tech services company
We have used their regular support, not the premier support. When we have any problems related to it, we open a...
Read full review of One Identity Safeguard »
Ebrahim Khosravi
Professional Service Manager at a financial services firm
At present, because of the sanction department for technology in Iran, we cannot use the direct customer support....
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Anonymous User
IAM Developer at a manufacturing company
There is room for improvement. For each ticket, they require logs or traces from the system, even when the issue...
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Tobias Stehle
Product Owner at a retailer
Sometimes, it's really good and fast. Sometimes, you make a service request and don't get an answer. Sometimes, you...
Read full review of One Identity Manager »
DmitryDurov
Architect/Identity Manager Implementation Consultant
Technical support is responsive. Of course, it can take a little longer at times, but that is due to their workload....
Read full review of One Identity Password Manager »
Umit Yilmaz
Owner at a financial services firm
With the technical support, I create a case, then within a few hours I receive a reply. So, I'm very pleased with the...
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Anonymous User
Director, Global Identity and Access Technologies at a financial services firm
We have really good support. We tend to deal with one support person in particular, so he knows our environment well....
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Anonymous User
Network Analyst at a government
The product itself is fine and works well. I've had a difficult time getting it to cooperate with Azure in the cloud...
Read full review of One Identity Active Roles »
Samuel Paul
IAM / IGA Architect - Associate Director at a tech services company
We have the premium support and are very satisfied. They are always answer our questions very quickly. For the...
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Review 1 of 30

Technical Support

No Data Available

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