Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 302 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

76 reviews

One Identity Safeguard

15 reviews

OneLogin

24 reviews

Top Industries

No Data Available

Financial Services Firm

Manufacturing Company

Computer Software Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin »
Neha Chhangani
Business Analyst at a tech vendor
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of One Identity Manager »
Nigus Machin Amare
CTO at Malam Engineering PLC
I have been dealing with OneLogin Customer Identity for around one and a half years. The major use case for identity...
Read full review of OneLogin Customer Identity »
Ie Ogbonnaya
Cybersecurity Consultant at CyberBackbone
My main use case for One Identity Active Roles is active directory management, assigning role-based access control,...
Read full review of One Identity Active Roles »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

No Data Available

Ben Ruset
Senior Director of Infrastructure at Whip Media
I've found that when I open a support case, I typically receive a response within a few hours, and the support team...
Read full review of OneLogin »
Yehuda Fabian
System Administrator at Shaare Zedek Medical Centre
The technical support varies depending on who is assigned to our ticket.
Read full review of One Identity Safeguard »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
The solution's technical support is fantastic because they have people with a huge experience who can address all the...
Read full review of One Identity Password Manager »
HatemAly
Presales Manager at 1D Consulting
We rarely use their support. The support that the vendor provides has improved recently, but the documentation lacks...
Read full review of One Identity Manager »
Joshua Fellers
Manager, Application Development at a tech services company
I have contacted customer support or technical support for One Identity Manager, mostly because we are trying to...
Read full review of One Identity Manager »
Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at MAXUT
Technical support is all right, but they will not offer support until we have One Identity running. If we have issues...
Read full review of One Identity Safeguard »
MohamedEladawy
Service Security Lead at Salam Technology
I have not contacted support.
Read full review of One Identity Safeguard »
Charles Essien
Back End Developer at DC Smarter
I've used both regular support and partner support, but recently, I haven't had to use it because I have experienced...
Read full review of One Identity Manager »
Swapnil Karkala
Senior Frontend Developer at HCL Technologies
The customer support is top-notch. I would rate the customer support nine out of ten.
Read full review of One Identity Manager »
Evans Vasavan
Security Engineer at Globesecure Technologies limited
My experience with customer support is that it is good but can be improved. I would suggest every organization to...
Read full review of OneLogin »
Manjir Sen
IAM Technical Domain Manager at Nuuday
We have premier technical support through the partner. We were not intelligent enough to envision this could be a...
Read full review of One Identity Manager »
Walid Semrani
Networking and Security Engineer at a tech services company
I requested them for an evaluation license, but no one responded to me. They didn't give me an evaluation license.
Read full review of One Identity Safeguard »
Aryan Priyanish D.
Developer Intern at Stealth
I have not used One Identity Safeguard's customer support until now.
Read full review of One Identity Safeguard »
Reviewer56857
Chief Information Security Officer at a financial services firm
I haven't had a chance to work the One Identity technical team. We work with the local partner instead. None of my...
Read full review of One Identity Safeguard »
Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
Read full review of One Identity Manager »
Rohan Paul
office administrator at Gitarattan International Business School
Customer support has been responsive and knowledgeable, being effective at resolving technical issues.
Read full review of One Identity Safeguard »
Florin Baciu
Identity & Access Management Solution Architect (IAM) at UNIQA GSC Slovakia
One Identity Manager's customer support is satisfactory, as they provide us support every time we open an incident or...
Read full review of One Identity Manager »
Sergey Smirkin
Head of Information Security at a financial services firm
Our experience with technical support has been disappointing. We require more prompt and faster response times. We...
Read full review of One Identity Safeguard »
Don Naz
Security Architect at a media company
Premier Support is valuable because it enables us to receive prompt assistance whenever we encounter any type of issue.
Read full review of One Identity Safeguard »
Anonymous User
Works at a comms service provider
Whenever we require support from One Identity, we initiate a service request, and the support team is readily...
Read full review of One Identity Manager »
Anonymous User
enterprise it architect at a financial services firm
We use their premier support. That has differed over the eight years. At the start, it certainly did add a lot of...
Read full review of One Identity Manager »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of One Identity Active Roles »
Anonymous User
Director of Information Security at a healthcare company
We haven't had to use technical support. It's been a solid platform so far.
Read full review of One Identity Safeguard »
Tobias Stehle
Product Owner at dm-drogerie markt GmbH + Co. KG
Sometimes, it's really good and fast. Sometimes, you make a service request and don't get an answer. Sometimes, you...
Read full review of One Identity Manager »
Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
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Anonymous User
Service Owner Identity & Access Management at a financial services firm
Technical support is good.
Read full review of One Identity Manager »
Anonymous User
Solution Architect at a tech services company
The technical support for this solution is very good. This vendor supports all of their products very well.
Read full review of One Identity Privileged Access Suite for Unix »
Anonymous User
Technical Support Analyst at a university
Customer Service: Good. Technical Support: Good.
Read full review of One Identity Manager »
Justin Dow
Systems Engineer at a recreational facilities/services company
The quality of support is okay. It's not great, but it's not worse than other companies.
Read full review of OneLogin »
Deepu Chandran
Identity Access Management Specialist at linde
Technical support depends on the level. Level-one is not as knowledgeable as level-two. But, overall, their level of...
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Review 1 of 30

Technical Support

No Data Available

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