Compare McAfee vs SentinelOne

McAfee

Based on 136 reviews.

SentinelOne

Based on 356 reviews.

Sample Customers

Popular Solutions

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

7 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

114 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

13%

Government

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
VivekGupta7
DGM at a financial services firm
In the bank, there is a lot of confidential data. It is stored in various desktops and servers and over email also....
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator ( /products/mcafee-epolicy-orchestrator-reviews ) involve deploying...
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Our company uses the solution to provide clients with network protection. We use EPO 5.10 and endpoint 10.7 for...
Read full review of McAfee Complete Data Protection »

Review 1 of 5

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »

Review 1 of 5

Customer Service

Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Alain Orlanes
Manager at WSI
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Shrikant Pillay
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Vivek Sathaye
Director at Benelec
The support from McAfee Total Protection for Data Loss Prevention could improve.
Read full review of McAfee Total Protection for Data Loss Prevention »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Altaf Siddiqui
Network Engineer at IBoss Tech Solutions Pvt. Ltd
The solution's customer support team's response time is good. We raise the ticket on a support portal and communicate...
Read full review of McAfee Complete Data Protection »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
Jagadeesh Amarnath
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »

Review 1 of 30

Uday Shanbhag
DevOps Engineer at a computer software company
Technical support is very helpful. However, the documentation needs to be better. They tend to resolve issues within...
Read full review of SentinelOne Singularity Cloud Security »
Rob Grow
IT Director at a construction company
My feelings are moderate towards the technical support.
Read full review of SentinelOne Singularity Complete »
Phat Pham
Cyber Security Analyst at a comms service provider
The technical support is very responsive, and courteous, and provides great customer service. If we need something...
Read full review of SentinelOne Singularity Cloud Security »
Jay Collins
Director of IT & Data Security at a university
I rate SentinelOne support eight out of 10. I've only contacted them indirectly through a coworker, but it went well....
Read full review of SentinelOne Singularity Identity »
Ronel Silawan
Network and Systems Team Lead at Utilibill Pty Ltd
I rate SentinelOne support 9 out of 10 because they're very responsive.
Read full review of SentinelOne Singularity Complete »
William Mailhot
Pre-sales Engineer at a tech services company
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They...
Read full review of SentinelOne Singularity Cloud Security »
Zack Moody
Domestic Security Alliance Council (DSAC) at KYOCERA AVX Components s.r.o.
The support teams speak various languages worldwide, which is beneficial for a multinational corporation like ours....
Read full review of SentinelOne Singularity Complete »
Jose Nunes
Head of IT and Communications at Sonangol
The technical support was good for SentinelOne Vigilance.
Read full review of SentinelOne Vigilance »
Thorsten Trautwein-Veit
Offensive Security Certified Professional at Schuler Group
My overall experience with their technical support has been positive.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cloud Security & Architecture Specialist at a insurance company
The technical support is good.
Read full review of SentinelOne Singularity Cloud Security »
Koen Eersels
System Engineer at Dr. Marc Daenen
I have issued some tickets to technical support and they were very responsive.
Read full review of SentinelOne Singularity Complete »
Steve Pender
Managing Member at Pender & Associates
We very seldom needed to use technical support.
Read full review of SentinelOne Vigilance »
Anonymous User
SDE II/ Senior SRE at a computer software company
They were helpful. They helped us with the configuration. They were available through the Zoom call. Initially, they...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cloud Engineer at a comms service provider
I haven't had the opportunity to interact with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Account Director
Excellent, they have customized reports on threats in our environment that we do not have knowledge of.
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager at a sports company
Their support is good. Whenever we have doubts, we get proper support. We connect with them and resolve the issue. I...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cyber Security Administrator at a manufacturing company
Their support is great. Keith Fields and Mitch Milligan are always there. They have been super helpful. I knew Keith...
Read full review of SentinelOne Singularity Complete »
Marc McGrath
Chief Information Officer at a tech services company
We have not had any incidents where we have had to contact them for an emergency. There were no ransomware outbreaks...
Read full review of SentinelOne Singularity Complete »
Sayed Rafe
Cloud Security Engineer at a insurance company
I rate Cloud Native Security support nine out of ten. They have email support, but there is no option to raise...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Engineer at a venture capital & private equity firm
Technical support was good.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Complete »
Zach Ventola
Cyber Security Analyst at a retailer
Technical support is helpful. Sometimes Level One support may not be the greatest, however, you can push to someone...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager at a construction company
We receive technical support from our partner, so I have no experience with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Yash Deshmukh
Cloud Engineer at a construction company
I never used their support in 1.5 years. A different team interacted with them.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Security Head at a financial services firm
We get technical support from the vendor.
Read full review of SentinelOne Singularity Complete »
Stephen Poot
Network and Security Engineer at a energy/utilities company
One of the nicest things about SentinelOne is their support. I never met a company which gives such fast, great...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager at a financial services firm
I don't contact technical support very often, but when I have, I haven't been disappointed. For example, the Scalar...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Managing Partner at a tech services company
The solution's technical support is knowledgeable and straightforward.
Read full review of SentinelOne Singularity Cloud Data Security »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
I would rate their technical support a nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
SecOps Lead at a manufacturing company
We've had nothing but fantastic things to say about the support. Our technical account manager is great, and the...
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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