Compare McAfee vs SentinelOne

McAfee

Based on 142 reviews.

SentinelOne

Based on 492 reviews.

Sample Customers

Popular Solutions

McAfee ePolicy Orchestrator

2 reviews

McAfee Complete Data Protection

4 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

SentinelOne Singularity Endpoint

107 reviews

SentinelOne Singularity Cloud Security

59 reviews

SentinelOne Wayfinder Threat Detection and Response

13 reviews

Top Industries

Construction Company

13%

Outsourcing Company

12%

Financial Services Firm

10%

Comms Service Provider

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
We use this solution for SSL encryption and web inspection. It's our first line of defense in terms of my internet...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
In my daily work, the main use case for SentinelOne Singularity AI SIEM is creating rules, fine-tuning, source...
Read full review of SentinelOne Singularity AI SIEM »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Desktop Support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »

Review 1 of 5

Customer Service

VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
Binu Haneef
System Administrator at Sky News Arabia
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Syed M Sarfaraz Hussain
System Administrator at CyberGen
We do not have experience with customer service and support.
Read full review of McAfee Total Protection for Data Loss Prevention »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Yantao Zhao
Software Integration Engineer at Thales
My impression of the technical support of McAfee Complete Data Protection is favorable.
Read full review of McAfee Complete Data Protection »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
DavidJones7
Head of Content at Pharmaflow
Whenever an issue is raised by our company, the support team responds well and on time. The support team of McAfee...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Sanjit Achary
Senior Manager at a tech services company
We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their...
Read full review of McAfee ePolicy Orchestrator »
Roi Nahari
CTO- Consulting Services at 2bsecure
The support needs some improvement. It needs to be more professional.
Read full review of Sentrigo Hedgehog [EOL] »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee ePolicy Orchestrator »
Shaik Sayeed
Information Technology Solutions Manager at UBG
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Anonymous User
Storage Engineer at 22by7
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Uday Shanbhag
DevOps Engineer at a computer software company
Technical support is very helpful. However, the documentation needs to be better. They tend to resolve issues within...
Read full review of SentinelOne Singularity Cloud Security »
Akshay Bhosale
Cloud Engineer at ACC Ltd
The technical support is excellent. I would rate them a nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Ronel Silawan
Network and Systems Team Lead at Utilibill Pty Ltd
I rate SentinelOne support 9 out of 10 because they're very responsive.
Read full review of SentinelOne Singularity Endpoint »
Jairo Avritchir
Director of Technology and Digital Transformation at Banco Fibra
Technical support is good. When you need help from Microsoft, there is a long list of resources to help understand...
Read full review of SentinelOne Singularity Endpoint »
Sreeraj Mohandas
Security Engineer at HashXpert
Regarding the level of support I am getting from SentinelOne, I would rate it a seven out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Krishna R
DGM. Technical Security at a tech services company
I have contacted SentinelOne support via TAC lines for understanding suspicious behavior, and they help drill down...
Read full review of SentinelOne Singularity Endpoint »
Brian Glen
Incident Response Specialist at Klick Health
I have interacted with their support. They are always pretty easy to get a hold of. I never have to wait. They are...
Read full review of SentinelOne Singularity Endpoint »
Maurice Abrams
Security Engineer at a tech vendor
We have not interacted with their support. We have only contacted our customer manager and our onboarding specialist....
Read full review of SentinelOne Singularity Cloud Security »
SouravGhosh1
Junior Cloud Engineer at Federal Bank of India
We have dealt with support in the past. They were helpful.
Read full review of SentinelOne Singularity Cloud Security »
Brendan Putek
Director, DevOps at Relay Network
The most important aspect of the evaluation process was the support and responsiveness of the SentinelOne team,...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior IT Consultant at Jeneri IT
Their support is very good. I would rate them a five out of five.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Senior Security Analyst at a pharma/biotech company
With any support service, it depends on the person we get on the line. Some are better than others. But overall, I...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Infrastructure Manager at a training & coaching company
I did not have the opportunity to contact them because I had almost no issues.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Network Engineer at a financial services firm
My only issue with the solution's technical support so far is that we can only communicate via email tickets, not...
Read full review of SentinelOne Singularity Endpoint »
HimanshuSrivastava
Security Administrator at a retailer
We had an incident in which they pushed a patch without notifying us and without testing, damaging all of our...
Read full review of SentinelOne Singularity Cloud Security »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
Technical support will always be between six and seven.
Read full review of SentinelOne Singularity Endpoint »
Hima Greshma Suri
DevOps Lead at KredX
I rate Cloud Native Security support nine out of ten. They solve issues within the agreed-upon period. They're...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cloud Security Engineer at eSec Forte® Technologies
I have contacted them. We also have a Customer Success Manager whom we can contact via email. Whenever required, we...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Operations Manager at a retailer
We haven't had to engage with their technical support.
Read full review of SentinelOne Singularity Endpoint »
Semih Sahin
Developer at DSY medical
Technical support is great. They are very responsive. For example, today, if I open a ticket, they will likely give...
Read full review of SentinelOne Singularity Endpoint »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
My mark for vendor support regarding SentinelOne Singularity Cloud Security is one. In India, the team is very much...
Read full review of SentinelOne Singularity Cloud Security »
Rupesh Singh
Technical Team Lead at Alepo
The management is outsourced, and I find they are doing a very good job. We are satisfied with how we are able to get...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Engineer at a venture capital & private equity firm
Technical support was good.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Desktop Support Engineer at a outsourcing company
My experience with the support has been very responsive and knowledgeable, particularly for technical issues and...
Read full review of SentinelOne Singularity AI SIEM »
Massimiliano De CÃ²
Socio Fondatore e Proprietario at 2DC srl
We haven't needed to contact technical support yet.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Security Engineer at a healthcare company
I've contacted technical support multiple times. The level of satisfaction is 50/50. It depends on who picks up the...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Security Analyst at a tech consulting company
Technical support is good. I would rate it 8 out of 10 because there is a feature of AI support. If we require any...
Read full review of SentinelOne Singularity Endpoint »
Shahnawaz-Alam
Sr Security Engineer at a computer software company
They are informative and helpful, but at times, they don't have detailed knowledge.
Read full review of SentinelOne Singularity Cloud Security »
Koen Eersels
System Engineer at Dr. Marc Daenen
I have issued some tickets to technical support and they were very responsive.
Read full review of SentinelOne Singularity Endpoint »
Prajwal Bhatkar
Cloud Support Engineer at a construction company
The technical support team's response time is slow at times.
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 30

Technical Support

No Data Available

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