Compare Mimecast vs Veeam Software

Mimecast

Based on 117 reviews.

Veeam Software

Based on 609 reviews.

Overview

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

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Sample Customers

Popular Solutions

Mimecast Insider Risk Management and Data Protection

1 reviews

Mimecast Email and Collaboration Threat Protection

9 reviews

Veeam Data Platform

23 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Test Logix
Email Security Engineer at Logic Infosecurity
My use case for Mimecast Email Security is that it's one of the best solutions for a traditional gateway. Check Point...
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Review 1 of 1

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Prashant Aghao
Associate System Engineer at Dhanyaayai enterprise private limited
Veeam Kasten for Kubernetes is used as a backup solution for Kubernetes distributions. I use it for taking backups of...
Read full review of Veeam Kasten for Kubernetes »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 5

Customer Service

Mohamed-Kamal
Tech manager at MKTech
Technical support is good. We are happy with the level of support on offer.
Read full review of Mimecast Email and Collaboration Threat Protection »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Initially, the support was okay. It's gotten worse as time has gone on.
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Toby Elliott
Head of IT & Innovation at Shoreham Port Authority
I rate the technical support one out of ten. The product is good. Mimecast's support is not the most flexible.
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Chuck_Mackey
Director, Cybersecurity Consulting at a tech services company
We don't really talk to them much. We talk to them from time to time about the potentiality of moving to a different...
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Anonymous User
Director of Information Technology
Customer Service: Exceptional customer service. Always above and beyond. Technical Support: Also exceptional.
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Anonymous User
Owner/General Manager at a tech services company
Customer Service: The customer service for this company is spot on. They have always answered any questions in a...
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Anonymous User
Administrator at a non-profit
Customer Service: Exceptional Technical Support: Exceptional. Always get a native English speaker.
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Anonymous User
Marketing Guru at a security firm
Customer Service: We've never really interacted with customer service as the licensing and renewals can all be done...
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Anonymous User
Manager, IT at a marketing services firm
Customer Service: Customer service has been great with getting our license codes and getting up and running. Other...
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Warren Dettmann
System Architect at a hospitality company
The support has been quite good.
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Anonymous User
Logistics Analyst/Systems Administrator at a aerospace/defense firm
Code42 has excellent customer support. We always get prompt replies to e-mails, and their phone/chat support has yet...
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Deron Turner
Data Center Technician
Customer Service: 9 out of 10. Excellent. Technical Support: excellent
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Anonymous User
Assisstant Systems Engineer at a university
Customer Service: Customer service is fantastic as they are very quick to respond and will help you out with any and...
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Anonymous User
Senior Head of IT at a construction company
The technical support is not great. It is poor at best.
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Senior Systems Engineer at a comms service provider
Customer Service: Customer service is great. They preemptively reached out to me once the order has been submitted to...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Senior Security Engineer - Systems Management at a financial services firm
Customer Service: I won't even bother rating them because they are in in a class of their own. Truly a wonderful...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Director ICT at a museum or institution
Technical support is good and to the point. They are helpful and responsive. We're quite happy with the level of...
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Venture Center Senior Associate
Customer Service: Great, I had one support instance that I needed help with, and they got back right away. Technical...
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Anonymous User
Systems Administrator at a healthcare company
Customer Service: I have had to contact them several times on small issues and they have been quick to respond and...
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Raghav Pandey
Senior Tech. Lead at WE
Support is not very good; not bad, but not very good. Response time is decent, however, support personnel are...
Read full review of Mimecast Email and Collaboration Threat Protection »
Reece Charles
Information Security Analyst at Enfield Central Library
Mimecast technical support is generally quite good. Sometimes, the responses we receive can be too general, like...
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Anonymous User
Senior Network Engineer at a real estate/law firm
Customer Service: Customer service is amazing with Code42. Everyone is very willing to help and is very professional....
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Anonymous User
IT Manager at a logistics company
I have not dealt directly with Mimecast Web Security's technical support; whenever we have a problem or something...
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Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. It changed recently, and I think that they're in the process of revamping it. I...
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Anonymous User
ABS Support Analyst at a tech vendor
Customer Service: The best, they are always in contact and resolving all our needs. We have a lot of interaction with...
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Emile Lee
Systems Enginner at y-it
The solution's technical support is quite good.
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Anonymous User
Assistant Director of University Card Services
Customer Service: 10/10. Code42 knows how to treat its customers right. Technical Support: 10/10. Great tech support,...
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MikeYuen
Systems Engineer at Thrive
The technical support services are good.
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Anonymous User
Senior System Administrator at a university
Customer Service: Excellent customer service and quick response times. Technical Support: Very good, very knowledgeable.
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Anonymous User
IT Specialist
Customer Service: Great Technical Support: Very informative
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Review 1 of 30

Rastislav Maniak
Partial Owner at Storage One
The technical support does not compare well to other providers.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
Arsalan Orayedh
Service Delivery Engineer at Gulf Air
The solution's customer support team is responsive and efficient. It resolves the issues promptly.
Read full review of Veeam Data Platform »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never contacted customer service. A situation has never arisen where I have needed their support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
Technical support is fine. We always get an answer, and we get a quick response. We are satisfied with their level of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Pradeep Kabbur
Technical Lead at Stratogent
The support offered is very good, however, hey recently introduced a ticketing system that requires us to raise a...
Read full review of Veeam Data Platform »
Jóhann G. Thorarensen
IT Manager at Sund Upper Secondary School
I find that technical support can be improved because for people who are knowledgeable, it is good, whereas for...
Read full review of Veeam Data Cloud for Microsoft 365 »
Federico Borja
Field Engineer at Logicalis
I personally haven't requested any support, but my coworker has and says it's good.
Read full review of Veeam Data Platform »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and...
Read full review of Veeam Data Platform »
AndreXavier
CEO at Anvek
I have not yet had any experiences with the customer support team of Veeam Backup for AWS.
Read full review of Veeam Backup for AWS »
Mohamed Goda
System Administrator at IP Protocol INC
The technical support for Veeam, as a whole, is good for ticketing, and also for support.
Read full review of Veeam Data Platform »
Joshua Abello
SAP Sub-Infrastructure Manager at Shalom S.A.
The technical support is very good and they are very responsive.
Read full review of Veeam Data Platform »
Charles Daou
Senior system Engineer at Soft Flow
The support has been solid. It might take a few days to get a resolution. It could take time, yet it is still good.
Read full review of Veeam Cloud Connect [EOL] »
Masood Hussain
System Administrator at Hidada
The technical support from Veeam is good.
Read full review of Veeam Data Platform »
JanStibor
IT Solution Architect at Altopro
The support is pretty fast. Our experience was quite good.
Read full review of Veeam Agent for Linux [EOL] »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Veeam Cloud Connect's technical support is very good.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Server Administrator at a religious institution
Customer Service: 4/5 as the support is very good and responsive. I have always received the correct answer the first...
Read full review of Veeam Data Platform »
Anonymous User
HBT ICT & Cybersecurity Operations | ICT Infrastructure & Remote Operations Manager at a tech vendor
Technical support is excellent.
Read full review of Veeam Data Platform »
Anonymous User
Product Manager - Netapp at a computer software company
I have contacted them, and they are good.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Director of Information Technology at a religious institution
Customer Service: Very friendly and very responsive. Technical Support: I am going to say great, but the truth is, I...
Read full review of Veeam Data Platform »
Anonymous User
Account Manager at a tech services company
I do sales, so I'm the one that is responsible for selling the sizzle. My IT folks, my engineers, are the ones that...
Read full review of Veeam Data Platform »
Anonymous User
Head of Infrastructure & System Department at a integrator
Technical support is good. I'd rate it seven out of ten.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Senior IT Systems Administrator at a energy/utilities company
Technical support is not so good: * Communication issues due to language differences * Slow responses
Read full review of Veeam Data Platform »
Anonymous User
Inside Solutions Architect at a tech services company
I've found the technical support to be excellent. The folks that I work with that support our partners are great.
Read full review of Veeam Data Platform »
Amgad Soliman
Senior System & Security Administrator at a retailer
We've dealt with technical support in the past. We asked them two times about an issue, and they were very helpful...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Datacenter Core Infrastructure
Customer Service: In all the cases where I had to contact Veeam customer service, a solution was delivered within a...
Read full review of Veeam Data Platform »
Anonymous User
Support Manager at a tech vendor
Customer Service: No issues. Technical Support: Excellent, their support is fast and efficient.
Read full review of Veeam Data Platform »
Jordi Colom
Technical Engineer at Blemia
I haven't contacted Veeam support. We always find solutions through the knowledge base.
Read full review of Veeam Data Platform »
Anonymous User
ICT Consultant at a government
They are very responsive, to the point and were able to help us. The forum is great and very active. They also help...
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Anonymous User
Senior Solution Architect at a comms service provider
I never had to create a support ticket for this solution.
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 30

Technical Support

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