Compare NetAlly vs Rapid7

NetAlly

Based on 108 reviews.

Rapid7

Based on 191 reviews.

Sample Customers

LinkSprinter

Cisco, Marriott, Sands Expo, Valparaiso University, Memorial Hermann Health Care System, Mount Sinai, Cox Enterprises, George Washington University, University of Iowa.

Rapid7 Metasploit

City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University

Rapid7 InsightVM

ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM

NetFort SPAN Port Configurator

WGL, Kanes Food Ltd, Ayrshire College, Australian Catholic University, UCD Dublin, Paddy Power, NUI Gallway, Accenture, Red Bull Racing, Illinois Central College, Heriot Watt University

Popular Solutions

AirMagnet Survey PRO

2 reviews

NetAlly EtherScope nXG

2 reviews

2 reviews

15 reviews

7 reviews

7 reviews

Top Industries

Manufacturing Company

10%

University

Government

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mark Witherspoon
Wireless Services Manager at a tech services company
We use AirMagnet Survey, for site verifications after the wireless system has been installed. We conduct pre and...
Read full review of AirMagnet Survey PRO »
BAI QING
Technical Director
We are a system integrator, and we do lots of infra projects. It is a handheld device, and we are using it in a...
Read full review of LinkRunner »
Doug Dickerson
Manager at a educational organization
Network port troubleshooting is probably the best use case that we have. We test the performance and configuration of...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at a tech vendor
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at a tech vendor
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Mark Witherspoon
Wireless Services Manager at a tech services company
I've contacted AirMagnet Survey's technical support. They've been consistently good, and I've never had any issues...
Read full review of AirMagnet Survey PRO »
Luis Gimenez
Tecnical Director at a tech services company
The technical support is very good and fast. It is easy to create a ticket. I would rate them as 10 out of 10.
Read full review of NetAlly EtherScope nXG »
Preston Dunn
Owner at a non-tech company
We send it out for Ally Care. NetAlly offers the maintenance for anything that is not just wiping the screen down...
Read full review of NetAlly EtherScope nXG »
Jesse_B
Manager of networks and infrastructure at a government
We did contact NetAlly's technical support because we wanted to get a better understanding of the WiFi dongle and how...
Read full review of LinkRunner »
ScottSmith2
CIO at a tech services company
Technical support is probably one of the best I've ever dealt with in my 25-plus years in the technology and...
Read full review of NetAlly EtherScope nXG »
Chase McGee
Cyber Range Engineer 2 at a financial services firm
I wanted an app installed and their technical support got back to me in less than a day, which was amazing. One of...
Read full review of NetAlly EtherScope nXG »
Robin Puliparambil
Senior Network Engineer at a tech services company
I haven't needed to contact technical support.
Read full review of LinkRunner »
David Cormack
Account Manager / Senior Network Engineer at a construction company
Technical support is a little bit slow to respond. I would say that they are about average.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer at a university
Technical support was excellent. They are always very helpful.
Read full review of AirMagnet Survey PRO »
Mohammad Katmawi
Network Engineer
Customer Service: Customer service is good. Technical Support: Technical support is good and fast. I have contacted...
Read full review of AirMagnet Survey PRO »
Network Guy
Senior Information Security Analyst at a transportation company
Technical support has always been the best that I can give you. When I call, they're right there. You don't have to...
Read full review of OneTouch AT Network Assistant »
Anonymous User
Network Solution Architect at a tech services company
Support from NetScout is really good. Our representative does a great job. If I need to get a hold of anybody, she...
Read full review of AirMagnet Spectrum XT »
Ernie Rumfield
Sr. Telecommunications Engineer at a recreational facilities/services company
When I have had issues I have reached out to NetAlly and they have responded very quickly. They're very good. They...
Read full review of AirCheck G3 »
Anonymous User
Wireless Network Engineer at a tech services company
I haven't dealt much with the technical support. The tester has been reliable. I have only enquired once about API...
Read full review of AirCheck G3 »
Anonymous User
Information Technology Specialist at a government
I have not used the technical support.
Read full review of AirMagnet Survey PRO »
Anonymous User
RF Engineer at a energy/utilities company
For this device, I've had to call only once or twice. I didn't have any problem with support. We have an enterprise...
Read full review of AirCheck G3 »
Edgar Menchaca
Division Network Engineer at a healthcare company
The solution's technical support, when we reached out, was extremely helpful, extremely proficient, and quick to...
Read full review of AirCheck G3 »
Anonymous User
Network & Infrastructure Analyst
I've never contacted NetAlly support before, but I appreciate that they send me an email when there's a software...
Read full review of LinkRunner »
David Scallion
Senior Manager of Network at a legal firm
Customer Service: Excellent. Technical Support: Excellent.
Read full review of AirMagnet Survey PRO »
Ryan Ulrick
Consulting Engineer at a computer software company
I have not had to interact with their technical support, which I think shows a lot, since I use it pretty regularly.
Read full review of NetAlly EtherScope nXG »
Anonymous User
Senior Network Engineer at a university
We have not used technical support. We just reboot our system and move on. I'd be more concerned if it happened...
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer at a comms service provider
Tech support does a pretty good job. I’d give them a 8 or 9 out of ten.
Read full review of AirMagnet Survey PRO »
Anonymous User
IT Admin at a tech consulting company
Overall, the majority of their support engineers are exceptional. Especially when it comes to being able to react or...
Read full review of AirMagnet Survey PRO »
Anonymous User
Product Manager at a comms service provider
Customer Service: Special for existing customers they have an AirMagnet Account, where you can see all yours...
Read full review of AirMagnet Survey PRO »
Anonymous User
National Networking And Wireless Service Manager at a tech services company
The quality of technical support varies for me. I was a 1099 contractor for quite some time. The AirMagnet software...
Read full review of AirMagnet Survey PRO »
Anonymous User
Office Manager
We haven't used technical support for five years.
Read full review of AirMagnet Survey PRO »
Anonymous User
Project Manager at a comms service provider
It's been a long time since we've called techncial support, but I do remember it being a good experience and them...
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer/Mobility Specialist at a tech services company
Customer Service: Customer service is 9/10. Technical Support: Technical support is 8/10.
Read full review of AirMagnet Spectrum XT »
Diego A.
Network Engineer at a engineering company
I haven't used the technical support. I wanted to, one day, but it wasn't easy to find who to call. I normally like...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Manager at a educational organization
I have not called support yet. I used the support when it belonged to Fluke. I haven't called NetScout yet.
Read full review of OneTouch AT Network Assistant »

Review 1 of 30

Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
SohailHyder
Head Of Cyber Security at a government
Customer service needs significant improvement. There are delays in support response times, and support is not...
Read full review of Rapid7 InsightVM »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at a tech vendor
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
JensWolf
Systems Administrator at a legal firm
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Chiko Phiri
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Danny_Hermanus
IT Manager at a manufacturing company
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Hiroshi Watanabe
Marketing Expert at a comms service provider
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Damir Miklavčič
Security Analyst at a insurance company
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
MohamedTaha
Cyber Security Division Manager at a tech services company
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

No Data Available

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