Compare Netwrix vs Rapid7

Netwrix

Based on 46 reviews.

Rapid7

Based on 190 reviews.

Latest Research

Buyer's Guide

NNT Log Tracker Enterprise vs. Rapid7 InsightIDR

December 2025

Rapid7 InsightIDR vs. NNT Log Tracker Enterprise

Updated: December 2025

Buyer's Guide

NNT Log Tracker Enterprise vs. Rapid7 InsightIDR

December 2025

NNT Log Tracker Enterprise vs. Rapid7 InsightIDR

Updated: December 2025

Buyer's Guide

NNT Log Tracker Enterprise vs. Rapid7 InsightOps

December 2025

NNT Log Tracker Enterprise vs. Rapid7 InsightOps

Updated: December 2025

Sample Customers

NNT Log Tracker Enterprise

Wonga, WHSmith

Netwrix Auditor

AT&T, SanDisk, Siemens, Verizon, Electrolux, Allianz, Societe Generale

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

Netwrix Endpoint Protector

4 reviews

Netwrix Auditor

2 reviews

NNT Log Tracker Enterprise

0 reviews

Rapid7 InsightVM

16 reviews

Rapid7 InsightIDR

7 reviews

Rapid7 Metasploit

7 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

Government

Comms Service Provider

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at a tech services company
My customers' usual use cases for this solution are mostly for compliance at this juncture because, in Asia,...
Read full review of Netwrix Endpoint Protector »
RishiPandit
Lead - Technical Services at a tech services company
We use Netwrix Auditor for auditing, log centralizing, centralizing the logs, log management, and for permission...
Read full review of Netwrix Auditor »
Simonas Palevicius
Business Development Manager at a computer software company
Our clients primarily use it for auditing and data classification as they want to know who can access sensitive data,...
Read full review of Netwrix Data Classification »
Jason Peter Stone
Infrastructure Engineer at a logistics company
We use the tool for auditing purposes. We use it to audit specific areas of our business, particularly focusing on...
Read full review of Netwrix StealthINTERCEPT »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I mainly use this solution to meet PCI compliance.
Read full review of NNT Log Tracker Enterprise »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Mohamed Tantawy
IT Technical Support Deputy General Manager at a financial services firm
The technical support for Netwrix Auditor is excellent, with a maximum ticket resolution time of around 24 hours. I'm...
Read full review of Netwrix Auditor »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at a tech services company
I would rate the technical support for Netwrix Endpoint Protector as a nine because we have trained engineers, and I...
Read full review of Netwrix Endpoint Protector »
Dani Bachour
System Administrator at a manufacturing company
Netwrix Auditor's technical support is nice.
Read full review of Netwrix Auditor »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at a tech services company
I am satisfied with Endpoint Protector support services. It is exceptional.
Read full review of Netwrix Endpoint Protector »
SunnyKumar
Senior IT Engineer at a tech vendor
We typically reach out to customer support when encountering issues, especially when internet access or certain...
Read full review of Netwrix Endpoint Protector »
Jason Peter Stone
Infrastructure Engineer at a logistics company
The tool's support has been quite responsive and quick to fix any issues.
Read full review of Netwrix StealthINTERCEPT »
Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
I rate technical support as ten out of ten.
Read full review of Netwrix Endpoint Protector »
Simonas Palevicius
Business Development Manager at a computer software company
The quality of support ultimately depends on the distributor. As for its direct support, it's generally good, but it...
Read full review of Netwrix Data Classification »
RishiPandit
Lead - Technical Services at a tech services company
I have not had experience with technical support from Netwrix.
Read full review of Netwrix Auditor »
Anonymous User
IT Manager at a marketing services firm
I have not used technical support often, but every time I have, it was perfect. They have good support and they have...
Read full review of Netwrix Endpoint Protector »
Alex Alexandre
system administrator at a financial services firm
One of the areas where there is room for improvement is support. It takes time for them to respond. They need to...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Senior Engineer at a insurance company
Their technical support is perfect. They were awesome whenever I had an issue and contacted them.
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Infrastructure Manager at a non-profit
Customer Service: The service we've seen from NNT to date has been extraordinarily good. Technical Support: Technical...
Read full review of NNT Log Tracker Enterprise »
Abhinav Varshney
BDM at a construction company
The technical support services are good.
Read full review of Netwrix Endpoint Protector »
Sarang Bhagwat
Senior System Administrator at a computer software company
I never needed to contact the vendor for technical support because we faced very few issues. Most concerns were...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Engineer at a tech services company
Generally, they are very helpful when we escalate an issue. However, the time difference can make some discussions...
Read full review of Netwrix Endpoint Protector »
Sanjeev Goyal
Head IT at a tech services company
Whenever we contacted support they would give us a resolution and we would apply it. One issue would get resolved but...
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
NNT's technical support is sound, but the overall time for resolutions could be improved.
Read full review of NNT Log Tracker Enterprise »
Anonymous User
People Operations Manager at a tech services company
For the most part, their technical support has been really responsive and good about setting up time to go over...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Security Architect at a tech services company
Our experience with their technical support has been better over the last year. Initially it was a little bit shaky,...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Manager at a tech vendor
Within the past month or two, I have experienced problems and contacted technical support by email. They immediately...
Read full review of Netwrix Endpoint Protector »
Rene Wenger
Core Facilities & ICT Manager at a energy/utilities company
If we have an issue, their support is great. They come back normally within the same day with either a solution or...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Information Security Manager at a financial services firm
I have never personally been involved with technical support. There was joint deployment with our MSP. There have...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Vice President Operations at a tech services company
We haven't needed to engage tech support.
Read full review of Netwrix Auditor »
Anonymous User
Information Technology Security Engineer at a comms service provider
I would give their support a ten out of ten. I have nothing but good things to say about them. They have good...
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I contact technical support on a regular business because we have to customize things as per our requirements. They...
Read full review of NNT Log Tracker Enterprise »
Alex Alexandre
system administrator at a financial services firm
The technical support is very good and they are responsive.
Read full review of Netwrix Auditor »
Mayur Parmar
IT Specialist
We have been in touch with technical support and our experience has been pretty nice.
Read full review of Netwrix Endpoint Protector »
Ray Grau
Interactive Developer at a marketing services firm
Technical support has been fantastic. They get back to me quickly. They're willing to schedule video conferencing so...
Read full review of Netwrix Endpoint Protector »
Mahesh Chenchalapu
IT Manager of Information Technology Operations Manager at a aerospace/defense firm
The support is excellent. I got responses promptly, just like the vendor stated. If I email or call support, they are...
Read full review of Netwrix Endpoint Protector »

Review 1 of 30

UdayaSri Kariyawasam
Engineering Lead - DevOps at a tech services company
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Oluwaseun Sonaike
Head, Networks and Security at a financial services firm
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Andrei Bigdan
Executive Manager at a tech services company
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
The technical support team is good and helpful.
Read full review of Rapid7 Metasploit »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
AdeelAgha
Team Lead - Cyber Security & Compliance at a mining and metals company
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Pongtosaporn Junlobol
Vice President at a tech services company
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at a comms service provider
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
RussellBurrows
Senior IT Security Specialist at a healthcare company
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »

Review 1 of 30

Technical Support

No Data Available

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