Compare Netwrix vs Rapid7

Netwrix

Based on 47 reviews.

Rapid7

Based on 205 reviews.

Latest Research

Buyer's Guide

Netwrix Auditor vs. Rapid7 InsightIDR

June 2026

Rapid7 InsightIDR vs. Netwrix Auditor

Updated: June 2026

Buyer's Guide

NNT Log Tracker Enterprise vs. Rapid7 InsightOps

June 2026

Rapid7 InsightOps vs. NNT Log Tracker Enterprise

Updated: June 2026

Buyer's Guide

NNT Log Tracker Enterprise vs. Rapid7 InsightIDR

June 2026

NNT Log Tracker Enterprise vs. Rapid7 InsightIDR

Updated: June 2026

Buyer's Guide

NNT Log Tracker Enterprise vs. Rapid7 InsightOps

June 2026

NNT Log Tracker Enterprise vs. Rapid7 InsightOps

Updated: June 2026

Sample Customers

NNT Log Tracker Enterprise

Wonga, WHSmith

Netwrix Auditor

AT&T, SanDisk, Siemens, Verizon, Electrolux, Allianz, Societe Generale

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

Netwrix Endpoint Protector

4 reviews

Netwrix Auditor

1 reviews

NNT Log Tracker Enterprise

0 reviews

Rapid7 InsightVM

9 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 Metasploit

4 reviews

Top Industries

Financial Services Firm

11%

Construction Company

10%

Outsourcing Company

Comms Service Provider

Manufacturing Company

Financial Services Firm

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RishiPandit
Lead - Technical Services at Impetus
We use Netwrix Auditor for auditing, log centralizing, centralizing the logs, log management, and for permission...
Read full review of Netwrix Auditor »
Jason Peter Stone
Infrastructure Engineer at The Malcolm Group Limited
We use the tool for auditing purposes. We use it to audit specific areas of our business, particularly focusing on...
Read full review of Netwrix Threat Prevention »
Sarang Bhagwat
Senior System Administrator at Exotel Techcom Pvt. Ltd
Our main use case involved compliance requirements stating that we wanted to have DLP functionality on our endpoint...
Read full review of Netwrix Endpoint Protector »
Gregory Falowo
Isms Manager & Information Systems Security at a financial services firm
We want to discover documents and classify them automatically rather than manually classifying them. We give them...
Read full review of Netwrix Data Classification »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I mainly use this solution to meet PCI compliance.
Read full review of NNT Log Tracker Enterprise »

Review 1 of 5

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
System Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

SunnyKumar
Senior IT Engineer at Instawork
We typically reach out to customer support when encountering issues, especially when internet access or certain...
Read full review of Netwrix Endpoint Protector »
Mohamed Tantawy
IT Technical Support Deputy General Manager at a financial services firm
The technical support for Netwrix Auditor is excellent, with a maximum ticket resolution time of around 24 hours. I'm...
Read full review of Netwrix Auditor »
Alex Alexandre
System Administrator at INSIGHT CREDIT UNION
The technical support is very good and they are responsive.
Read full review of Netwrix Auditor »
Simonas Palevicius
Business Development Manager at BAKOTECH
The quality of support ultimately depends on the distributor. As for its direct support, it's generally good, but it...
Read full review of Netwrix Data Classification »
Jason Peter Stone
Infrastructure Engineer at The Malcolm Group Limited
The tool's support has been quite responsive and quick to fix any issues.
Read full review of Netwrix Threat Prevention »
Dani Bachour
System Administrator at Hariss International
Netwrix Auditor's technical support is nice.
Read full review of Netwrix Auditor »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
I am satisfied with Endpoint Protector support services. It is exceptional.
Read full review of Netwrix Endpoint Protector »
Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
Their support is very good. We have had very good experiences with them. They have been responsive and they're...
Read full review of Netwrix Endpoint Protector »
Naman Verma.
Security Delivery Specialist at a consultancy
The customer service and support were helpful.
Read full review of Netwrix Endpoint Protector »
Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
I rate technical support as ten out of ten.
Read full review of Netwrix Endpoint Protector »
Alex Alexandre
System Administrator at INSIGHT CREDIT UNION
One of the areas where there is room for improvement is support. It takes time for them to respond. They need to...
Read full review of Netwrix Endpoint Protector »
RishiPandit
Lead - Technical Services at Impetus
I have not had experience with technical support from Netwrix.
Read full review of Netwrix Auditor »
Darshil Sanghvi
Consultant at a media company
There are areas where CoSoSys supports more than other vendors do. For example, they offer support for Windows, Mac,...
Read full review of Netwrix Endpoint Protector »
Abhinav Varshney
Owner at GrassRoot Secure
The technical support services are good.
Read full review of Netwrix Endpoint Protector »
Anonymous User
Vice President Operations at a tech services company
We haven't needed to engage tech support.
Read full review of Netwrix Auditor »
Gregory Falowo
Isms Manager & Information Systems Security at a financial services firm
The support team is very good in providing support.
Read full review of Netwrix Data Classification »
Anonymous User
IT Manager at a marketing services firm
I have not used technical support often, but every time I have, it was perfect. They have good support and they have...
Read full review of Netwrix Endpoint Protector »
Anonymous User
People Operations Manager at a tech services company
For the most part, their technical support has been really responsive and good about setting up time to go over...
Read full review of Netwrix Endpoint Protector »
Mayur Parmar
IT Specialist at TresVista Financial Services Pvt. Ltd.
We have been in touch with technical support and our experience has been pretty nice.
Read full review of Netwrix Endpoint Protector »
Rene Wenger
Core Facilities & ICT Manager at MJB International LLC/ Al Masaood John Brown LLC
If we have an issue, their support is great. They come back normally within the same day with either a solution or...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Senior Engineer at GIG kuwait
Their technical support is perfect. They were awesome whenever I had an issue and contacted them.
Read full review of Netwrix Endpoint Protector »
Anonymous User
Security Architect at a tech services company
Our experience with their technical support has been better over the last year. Initially it was a little bit shaky,...
Read full review of Netwrix Endpoint Protector »
Sarang Bhagwat
Senior System Administrator at Exotel Techcom Pvt. Ltd
I never needed to contact the vendor for technical support because we faced very few issues. Most concerns were...
Read full review of Netwrix Endpoint Protector »
Ray Grau
Interactive Developer at Customer Communications Group, Inc.
Technical support has been fantastic. They get back to me quickly. They're willing to schedule video conferencing so...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Information Technology Security Engineer at a comms service provider
I would give their support a ten out of ten. I have nothing but good things to say about them. They have good...
Read full review of Netwrix Endpoint Protector »
Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
I have contacted the support once and the experience was good, I was satisfied.
Read full review of Netwrix Change Tracker »
Mahesh Chenchalapu
IT Manager of Information Technology Operations Manager at astrafaelcomsys.com
The support is excellent. I got responses promptly, just like the vendor stated. If I email or call support, they are...
Read full review of Netwrix Endpoint Protector »
Anonymous User
CTO at a aerospace/defense firm
They were excellent. They were very responsive and helpful.
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Manager at a tech vendor
Within the past month or two, I have experienced problems and contacted technical support by email. They immediately...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Engineer at a tech services company
Generally, they are very helpful when we escalate an issue. However, the time difference can make some discussions...
Read full review of Netwrix Endpoint Protector »

Review 1 of 30

Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Prajwal Chougale
System Analyst at a tech services company
The customer support at Rapid7 is really good. Over my 2.5 years of experience, I have submitted many support cases...
Read full review of Rapid7 InsightIDR »
Prajwal Chougale
System Analyst at a tech services company
Customer support is excellent, and they promptly connect whenever I raise a request, which I would rate more than...
Read full review of Rapid7 MDR »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Senior Manager Of Cybersecurity Services at a tech services company
Rapid7 has very good technical support staff, and I would rate their job at nine out of ten.
Read full review of Rapid7 Exposure Command »
Anonymous User
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Innocent Letlhogela
Junior systems engineer at a tech services company
I have not encountered any significant issues requiring external support for Rapid7 InsightCloudSec, but if such a...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Architect/Staff Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Anonymous User
Director of Cyber Security (CISO) at a marketing services firm
We have a client service manager for Rapid7 tech support. He is an appointed customer service manager where we have...
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
reviewer5848142
Security Systems Engineer at a tech vendor
Regarding technical support for Rapid7 InsightConnect, they are pretty great. Sometimes it is not always super easy...
Read full review of Rapid7 InsightConnect »

Review 1 of 30

Technical Support

No Data Available

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