Compare Nintex vs SS&C Blue Prism

Nintex

Based on 78 reviews.

SS&C Blue Prism

Based on 138 reviews.

Latest Research

Buyer's Guide

Blue Prism vs. Nintex RPA

June 2026

Blue Prism vs. Nintex RPA

Updated: June 2026

Buyer's Guide

Blue Prism vs. Nintex RPA

June 2026

Nintex RPA vs. Blue Prism

Updated: June 2026

Buyer's Guide

Blue Prism Cloud vs. Nintex RPA

June 2026

Nintex RPA vs. Blue Prism Cloud

Updated: June 2026

Sample Customers

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

Nintex Process Platform

4 reviews

2 reviews

0 reviews

7 reviews

6 reviews

Top Industries

Financial Services Firm

13%

Construction Company

10%

Manufacturing Company

Outsourcing Company

Financial Services Firm

16%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »
Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »

Review 1 of 2

Customer Service

Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Adam Staude
Manager, Application Support at a manufacturing company
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
Read full review of Nintex Process Platform »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
Read full review of Nintex Process Platform »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
Read full review of Nintex Process Platform »
Anonymous User
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
Read full review of Nintex RPA »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
Read full review of Nintex RPA »
TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
Read full review of Nintex Process Platform »
Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
Read full review of Nintex RPA »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
Read full review of Nintex Process Platform »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
Read full review of Nintex Process Platform »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
Read full review of Nintex Process Platform »

Review 1 of 30

Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
Read full review of Blue Prism »
Kumar Animesh
Automation Manager at AMEX
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
Read full review of Blue Prism Cloud »
PARTH DAVE
RPA Developer at Canadian Pacific Railway
Support is not bad, but it is time-consuming at times.
Read full review of Blue Prism Cloud »
Dinesh P
Technical Architect at YASH Technologies
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable, but Blue...
Read full review of Blue Prism »
Emeka Uchendi
IT Consultant at ITwize Technology Limited
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Renjith Raghunathan
RPA Team Lead Developer at Standard Chartered Bank
If we purchase multiple bots, we always receive quick support from SS&C Blue Prism's team. Therefore, if we face any...
Read full review of Blue Prism »
Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
Read full review of Blue Prism »
Amar Yelne
RPA Developer at Wonderbot
The support from Blue Prism is very good.
Read full review of Blue Prism »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at ILIADE CONSULTING
I've never used technical support, but I've gotten answers from community forums and blogs.
Read full review of Blue Prism Cloud »
Anonymous User
Consultant at a tech consulting company
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.
Read full review of Blue Prism »
Acacio Melo
RPA Developer at Symphony Latam
The customer support team for this solution are very good. They have fast response times. I would rate them a ten out...
Read full review of Blue Prism Cloud »
Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
Read full review of Blue Prism »
Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
Read full review of Blue Prism »
Francisco Javier Mateus Ramos
Technical and ROM Architect at PROA IA
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
Read full review of Blue Prism »
Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
Read full review of Blue Prism Cloud »
Anonymous User
Director Of Innovation at Quantum AI
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
Read full review of Blue Prism »
Giovana Reis
Senior Planning and Control Analyst at a translation and localization position
The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there...
Read full review of Blue Prism »
Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
Read full review of Blue Prism »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »
Anonymous User
Solutions Architect at a consumer goods company
I have been in contact with technical support many times, and I would say that they are good. It is robust I would...
Read full review of Blue Prism »
Anonymous User
Head of Delivery at a tech services company
I have not personally had to contact technical support, but I know my colleagues have. We do deploy the product for...
Read full review of Blue Prism Cloud »
Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
Read full review of Blue Prism »
Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
Read full review of Blue Prism Cloud »
Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
Read full review of Blue Prism »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
Read full review of Blue Prism »
Anonymous User
RPA Developer at a tech services company
Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our...
Read full review of Blue Prism »
Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
Read full review of Blue Prism »
Ravi Kiran Vadigineni
Solution Architect at Stellantis
I rate the technical support for Blue Prism Cloud at six.
Read full review of Blue Prism Cloud »
MehakTalwar
Project Manager at a transportation company
There is a partner who is doing the automation for us, and they contact the technical support. We don't have any...
Read full review of Blue Prism »
Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
Read full review of Blue Prism Cloud »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.