Compare NSFOCUS vs Splunk

NSFOCUS

Based on 1 review.

Splunk

Based on 862 reviews.

Sample Customers

NSFOCUS NGIPS

G20 Summit 2016

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

NSFOCUS Web Application Firewall

0 reviews

Splunk Enterprise Security

143 reviews

Splunk AppDynamics

38 reviews

Splunk Cloud Platform

39 reviews

Top Industries

Comms Service Provider

15%

Computer Software Company

12%

Media Company

Educational Organization

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Desktop Engineer at eros international media ltd
The solution is set up for application protection. We also use some application software in our data center to...
Read full review of NSFOCUS Web Application Firewall »

Review 1 of 1

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses...
Read full review of Splunk Observability Cloud »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »
Kishore Gorantla
Splunk/SOAR Engineer
My use case for the solution is basically focused on deploying and configuring data related to Splunk, upgrading the...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

No Data Available

Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We don't use technical support very much. We've been using it for so long, we generally understand it and do not...
Read full review of Splunk Enterprise Security »
Raymond De Rooij
Product Owner at ABN AMRO Bank N.V.
I have not been in contact with technical support from Splunk.
Read full review of Splunk Enterprise Security »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I have not found any issues in the last four to five years. It's a very smooth and easy setup. I have never got any...
Read full review of Splunk AppDynamics »
Sathis-Kumar
Senior Manager at Bank of America
The technical support for this solution is good.
Read full review of Splunk AppDynamics »
Bagi Vijender Reddy
Splunk Admin at a consultancy
The solution's support uses a ticketing system to address dashboards, alerts, reports, etc. If server issues or...
Read full review of Splunk Enterprise Platform »
Parthiban Santhanakrishnan
Director of Performance Testing at QualiTest Group
There is good support available when needed.
Read full review of Splunk AppDynamics »
GauravGupta6
Project Team Lead - Devops at a financial services firm
Splunk APM customer support is helpful. They promptly acknowledge requests and provide regular updates. They've been...
Read full review of Splunk Observability Cloud »
UzairKhan
Business General Manager at Mutex Systems
I can rate the technical support of Splunk Cloud Platform as eight; they are quite helpful.
Read full review of Splunk Cloud Platform »
DipeshBhawsar
Archtect at a financial services firm
The technical support was responsive and knowledgeable.
Read full review of Splunk Enterprise Security »
Ananth Narayana Rao
Vice President Hybrid Cloud Operations at Accenture
We have received good technical support when needed.
Read full review of Splunk Observability Cloud »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
I would rate its customer service and support eight out of ten.
Read full review of Splunk Observability Cloud »
Hari Haran.
Technical Associate at Positka
I rate Splunk technical support a nine out of ten. If we work with cloud architecture, we usually need some help from...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Works at a computer software company
We provide in-house technical support for our clients. We have found that AppDynamics is pretty selective when it...
Read full review of Splunk AppDynamics »
Chaitanya Moturi
IT specialist and splunk admin at a computer software company
Technical support is very good. I'm satisfied with the level of knowledge the techs have and the response time.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior InfoSec Manager at a pharma/biotech company
Base-level support is suboptimal. Enterprise customers need the premium support package. Responses are often delayed,...
Read full review of Splunk Cloud Platform »
Anonymous User
Cyber security analyst at a manufacturing company
We've got a lot of experience on our team solving Splunk, but the few times we used Splunk's technical support, we...
Read full review of Splunk Enterprise Security »
Anonymous User
CEO at a tech services company
Our team provides technical support. I have not communicated with technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
DBA at a tech services company
The other team took care of the support. I am only a DBA but as far as I know, I haven't heard of any issues as such.
Read full review of Splunk AppDynamics »
Austin Greenbaum
Information Technology Specialist at a healthcare company
There were instructors who knew how to fix a lot of the issues. If there was an overarching issue, they would deal...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Technical Specialist at a financial services firm
I'm pretty impressed with Splunk's customer support. They're pretty responsive and I appreciate that.
Read full review of Splunk SOAR »
Anonymous User
Splunk engineer at a computer software company
Support is an area I have not really reached out to on behalf of our customers. I usually just go to Splunk Answers...
Read full review of Splunk Observability Cloud »
Anonymous User
Sr. Program Manager at a consultancy
During our use of Splunk, we had professional services assisting and not actual technical support. However, the...
Read full review of Splunk Enterprise Security »
Kishore Gorantla
Splunk/SOAR Engineer
I would rate Splunk's technical support as a nine.
Read full review of Splunk SOAR »
TomO’Donoghue
Senior Consultant at North Swindon Practice Group Surgery
I rate Splunk support five out of 10. The support quality leaves much to be desired because ITSI support can be...
Read full review of Splunk ITSI (IT Service Intelligence) »
BertDrijver
Consultant at Kienia
Technical support is good. We had them visit a couple of times and it was very good. I would rate them an eight out...
Read full review of Splunk User Behavior Analytics »
Anonymous User
SOAR PS Consultant at a tech vendor
The technical support team prioritizes all the tickets based on their criticality. They genuinely provide end-to-end...
Read full review of Splunk SOAR »
Anonymous User
IT Engineer at a tech company
We use technical support quite a bit. We've got a team of engineers and there are at least five or six of them that...
Read full review of Splunk AppDynamics »
Anonymous User
Manager Product Security and Operations at a computer software company
I haven't had much direct interaction with customer service and technical support. Our central Splunk team manages...
Read full review of Splunk SOAR »
Senthil Kandhasamy
Solution Engineer at Sennovate Inc
I rate Splunk nine out of 10. When we have any questions, we raise a ticket and they respond in two or three hours.
Read full review of Splunk Enterprise Security »
Anonymous User
Manager at a consultancy
We use a licensed third-party Splunk partner for support, and I haven't heard of any issues so far.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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