Compare Okta vs Ping Identity

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Okta Customer Identity

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

ForgeRock

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Ping Identity Platform

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Popular Solutions

Okta Workforce Identity

21 reviews

Okta Customer Identity

6 reviews

ForgeRock

8 reviews

Ping Identity Platform

19 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Government

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tor Nordhagen
Executive Director at Semaphore
I work for one of Norway's largest employers with 50,000 employees. This is Norway's largest retail chain and we use...
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MiguelPurizaca
IT Manager at Clear Channel
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil....
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Review 1 of 2

Trisha Bhola
Senior Associate at Cognizant
In AUS, there is an accredited open banking solution. We worked on a security profile using ForgeRock. We used four...
Read full review of ForgeRock »
Faiz Mohd
Sr. IAM Engineer at Southwest Airlines
I usually deploy single sign-on and multi-factor authentication using PingOne for customer-facing applications to...
Read full review of Ping Identity Platform »

Review 1 of 2

Customer Service

Mihir Parekh
Associate Security Architect at Tech Mahindra Limited
The solution's technical support depends on the service level. Okta has certain packages, like gold or silver levels....
Read full review of Okta Workforce Identity »
Tor Nordhagen
Executive Director at Semaphore
The customer support guy for Okta in Europe, a relationship manager, used to be a friend of mine when I lived in...
Read full review of Okta Workforce Identity »
Peter Barnett
System Engineer at Principia
The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information,...
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Mahesh-Subramanian
Vice President at Chargebacks911
The support was very good.
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MiguelPurizaca
IT Manager at Clear Channel
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They...
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SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
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Oscar Iván Mejía
Database and Systems Manager of the IT department at Humanitree
Technical support is excellent. They are helpful and responsive.
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AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
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GOMS R
Head Presales at Valuepoint Systems
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
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Rama NagaSusarla
Senior Director - Principal Architect at a computer software company
There was one minor hiccup with technical support, but other than that, the support has been pretty good. I would...
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Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
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Arun Kumar V
Manager- IT Operations at Yodlee
Customer Service: 9 out of 10 Technical Support: 9 out of 10
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Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
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Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
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Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
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RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
Read full review of Okta Workforce Identity »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
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Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
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Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
Read full review of Okta Customer Identity »
SuryakantKale
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
Read full review of Okta Workforce Identity »
Anonymous User
Manager IAM at a computer software company
As premium customers, we have the opportunity to schedule calls directly with Okta's expert team members for...
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Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Workforce Identity »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
Read full review of Okta Workforce Identity »
Thiago Lopes
Information Security Manager at a tech services company
I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or...
Read full review of Okta Workforce Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
JitendraInjam
IT Lead at 0
The solution's technical support is good.
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Anonymous User
Senior Director of Application Services at a comms service provider
The technical support is good, we have always had an effective response.
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Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
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Alexis Tran
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
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Anonymous User
Security Solutions Engineer at a tech services company
Okta support is efficient, actively responding on time. They deserve a rating of eight out of ten for their technical...
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Review 1 of 30

Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
My experience with the support team is good.
Read full review of Ping Identity Platform »
Satish Shekhar Singh
IAM technical architect at Emprest Innovations Private Ltd
The support is good. If you have issues, they respond promptly. You just need to provide clear and detailed...
Read full review of Ping Identity Platform »
Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of Ping Identity Platform »
Ahmet Murat Ülker
Devops Engineer and Trainer at a tech vendor
As ForgeOps is not internally supported as a product feature, one always has to have professional service to support...
Read full review of ForgeRock »
Trisha Bhola
Senior Associate at Cognizant
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
Read full review of ForgeRock »
Lakshmi Kanth Muthyala
IAM lead at Tata Consultancy
They provide good technical support, but resource availability can be limited compared to larger providers like Azure...
Read full review of Ping Identity Platform »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
RAVI NELLUTLA
QA Analyst at a comms service provider
The support is good and prompt.
Read full review of ForgeRock »
MAHESHKUMAR7
Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED
A lot of teams work with technical support, but I work with it for user issues only. You might need support with...
Read full review of Ping Identity Platform »
Daouda Faye
Integrator Solution at ITR
The technical support services could be better.
Read full review of ForgeRock »
SandeepKumar30
Senior IAM Platform Enigeer at Loblaw Companies Limited
We have six to eight members who provide operational support for Ping Identity products. They perform day-to-day...
Read full review of Ping Identity Platform »
Anonymous User
Senior Staff Technical Program Manager at a manufacturing company
The technical support team is good. We have some enhancement requests for them, and I think our people have a weekly...
Read full review of Ping Identity Platform »
Mohamed Yassine Benomar
Cyber Security Consultant at a tech company
Their technical support is good.
Read full review of ForgeRock »
Jean-Michel Repond
System manager at Tribunal fédéral suisse
I have contacted their support. It's quite good. Out of ten, I would rate it a seven.
Read full review of ForgeRock »
Sami Alsouri
Identity and Access Manager at Freiberufler
It depends on whether you have a good partner network. If you have limited support for professional technical...
Read full review of ForgeRock »
Anonymous User
CEO at a non-profit
ForgeRock's technical support is pretty good compared to other products. The only thing is they don't want you to ask...
Read full review of ForgeRock »
Anonymous User
Structural Engineer II at a manufacturing company
I have opened a case, and the tech support responded quickly. I google the issues.
Read full review of Ping Identity Platform »
Sukhwinder Singh Sadioura
Sr. IAM Consultant at a marketing services firm
I have used technical support and they have a great team.
Read full review of ForgeRock »
Anonymous User
Level 3 it security engineer at a manufacturing company
We get support. The support engineers are good. They are quite proactive.
Read full review of Ping Identity Platform »
Anonymous User
Lead IAM manager at a tech services company
The technical support team is very good.
Read full review of ForgeRock »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of Ping Identity Platform »
Senthil Kandhasamy
Solution Engineer at Sennovate Inc
I provide full support in the application integration for our customers.
Read full review of ForgeRock »
Anonymous User
Architecture Practice Lead at SKY TV New Zealand
3; on a scale from 1-5 (1=worst, 5=best).
Read full review of ForgeRock »
Ppp_Ppp
Regional IT Application Owner at a manufacturing company
I've never reached out for technical support due to the fact that we have an internal team here in Germany. They are...
Read full review of Ping Identity Platform »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of Ping Identity Platform »
Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
Read full review of Ping Identity Platform »
Anonymous User
Sr IAM Consultant at a healthcare company
The customer support team is quite responsive and knowledgeable. Whenever I encounter any issues or require...
Read full review of Ping Identity Platform »
Bino Yohannan
Technology Architect at a tech services company
It's awesome. Instant responses on support calls.
Read full review of ForgeRock »
Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
Read full review of Ping Identity Platform »
Vyshakh Babji
Global Lead, Developer Relations at Popout, Inc.
The solution architect and the sales managers gave the initial support. PingID's support portal is confusing, and it...
Read full review of Ping Identity Platform »

Review 1 of 30

Technical Support

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