Compare Okta vs SailPoint

Okta

Based on 145 reviews.

SailPoint

Based on 73 reviews.

Latest Research

Buyer's Guide

Okta Platform vs. SailPoint Identity Security Cloud

April 2026

SailPoint Identity Security Cloud vs. Okta Platform

Updated: April 2026

Buyer's Guide

Okta Platform vs. SailPoint Identity Security Cloud

April 2026

Okta Platform vs. SailPoint Identity Security Cloud

Updated: April 2026

Sample Customers

Okta Platform

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Okta Platform

41 reviews

Auth0 Platform

23 reviews

SailPoint Identity Security Cloud

11 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

Educational Organization

Financial Services Firm

16%

Computer Software Company

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vanga Sainithinreddy
Product Developer at a tech vendor
Okta Platform is a cloud-based identity and access management solution, so I mostly use it to provide secure and...
Read full review of Okta Platform »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Our main use case for Auth0 Platform is to work with our partners to take to the customers, with Auth0 Platform being...
Read full review of Auth0 Platform »

Review 1 of 2

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
Read full review of SailPoint Agent Identity Security »

Review 1 of 2

Customer Service

AmitRathod
Senior Analyst at Toll Holdings Limited
I would rate Okta Platform's tech support and customer service as an eight out of ten, as their availability can be...
Read full review of Okta Platform »
Deena Dayalan K
Global Leader Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
Read full review of Okta Platform »
Deena Dayalan K
Global Leader Application Operations & Operational Excellence at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
Read full review of Okta Platform »
Sargam Panwar
QA Engineer at a tech vendor
I personally do not reach out to Auth0 Platform customer support because developers or the customer support team...
Read full review of Auth0 Platform »
AmitSingh2
Microsoft Azure Engineer at Sycomp
I have been in touch with the technical support from Okta and they are very good. They answered my questions quickly...
Read full review of Okta Platform »
Terrell Potts
Software Engineer at Arrowlytics, LLC
I have not often communicated with the technical support specialists of Auth0 Platform, except possibly during rare...
Read full review of Auth0 Platform »
Suraj Ranjan Sahoo
Systems Engineer at cmc
We never reached out to customer support, as our team did not handle that. Our client dealt with customer support, so...
Read full review of Auth0 Platform »
Tor Nordhagen
Executive Director at Semaphore
The customer support guy for Okta in Europe, a relationship manager, used to be a friend of mine when I lived in...
Read full review of Okta Platform »
MiguelPurizaca
IT Manager at Clear Channel
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They...
Read full review of Okta Platform »
Stephen Latz
Principal Consultant at Building Block Technologies Inc.
Auth0 Platform's customer support is excellent. I rate the customer support a nine on a scale of one to ten.
Read full review of Auth0 Platform »
Anonymous User
Security Architect at a construction company
We've had good experience with technical support.
Read full review of Auth0 Platform »
Anonymous User
Associate Software Engineer at a computer software company
I did not need to communicate with technical support during the initial setup because, while working with my test...
Read full review of Auth0 Platform »
Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Platform »
Shlomi Cohen
System Architect at Skai
When we faced problems with Cognito, we opened a ticket with Amazon and the response was horrible. Interacting with...
Read full review of Auth0 Platform »
Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
Overall, customer support tends to be dependable, but the real experience will depend on the support tier selected...
Read full review of Okta Platform »
Anonymous User
Managing Consultant at a tech vendor
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
Read full review of Okta Platform »
Anonymous User
Digital VP, Associate Principal at a consultancy
Level of technical support - 7/10. They keep changing the support engineers (shared resource pool). Every time a new...
Read full review of Auth0 Platform »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Platform »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Platform »
JitendraInjam
IT Lead at 0
The solution's technical support is good.
Read full review of Okta Platform »
Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Platform »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Platform »
Anonymous User
Cybersecurity Senior Consultant at a tech vendor
I would evaluate customer service and technical support for Okta Platform by noting that we did need assistance once...
Read full review of Okta Platform »
Dipendu Gupta
Software Engineer Gen Ai at a tech vendor
The customer service and technical support for Okta Platform at the enterprise level are good, as I primarily rely on...
Read full review of Okta Platform »
Hichem TALEB-BENDIAB
CDO & Co-Founder at ELYTIK
Technical support is excellent.
Read full review of Okta Platform »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support has been really good; we manage our own support for our channel partners through Okta, along with...
Read full review of Auth0 Platform »
Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
Read full review of Okta Platform »
Anonymous User
ISG Providers Lens Research Lead Analyst at a tech services company
I've never directly dealt with technical support.
Read full review of Okta Platform »
Jakub Wozniak
Principal Architect at a computer software company
I really like the customer support of Auth0. I really like the people I'm working with from Auth0. They are really...
Read full review of Auth0 Platform »

Review 1 of 30

Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
Read full review of SailPoint Identity Security Cloud »
DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
Read full review of SailPoint Identity Security Cloud »
Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.