Compare Omada vs Saviynt

Omada

Based on 58 reviews.

Saviynt

Based on 27 reviews.

Latest Research

Buyer's Guide

Omada Identity vs. Saviynt Identity Cloud

April 2026

Saviynt Identity Cloud vs. Omada Identity

Updated: April 2026

Buyer's Guide

Omada Identity vs. Saviynt Identity Cloud

April 2026

Omada Identity vs. Saviynt Identity Cloud

Updated: April 2026

Sample Customers

Omada Identity

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

Saviynt Identity Cloud

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

Popular Solutions

Omada Identity

13 reviews

Saviynt Identity Cloud

6 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmitRathod
Senior Analyst at Toll Holdings Limited
Omada Identity is used for automation of life cycle management, compliance and audit management, risk mitigation,...
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Review 1 of 1

Anonymous User
Software Engineer at a tech consulting company
My main use case for Saviynt is deploying IGA solutions to our customers. For deploying IT solutions to our customers...
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Review 1 of 1

Customer Service

Led Hilderink
principal IGA consultant and partner at Fortigi
Customer support is where we are in between most of the time. The customer calls us if they have a problem, and if...
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Peter Schouten
Systems Adminstrator at Avans Hogeschool
They have very good support. I would rate them an eight out of ten.
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Vuyolethu Sithatu
Senior IT Support Technician at a manufacturing company
The customer support for Omada Identity is excellent. We interacted with a company called Integral, who provide...
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AmitRathod
Senior Analyst at Toll Holdings Limited
For customer service, I would rate it a seven out of ten on a scale of one to ten.
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Dietmar Wettach
Identity and Access Product Owner at Flughafen Zürich AG
We receive technical support from our partner in Switzerland.
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Carsten Eiberg
Iam Security Specialist at a insurance company
I rate Omada's support a nine out of ten. They respond in under an hour if we have a serious issue.
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João Toso
IAM Implementation Specialist at MAHLE Shared Services Poland Sp. z o.o.
Omada’s support team is responsive and technically sound. Their engineers provide detailed, relevant assistance and...
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Thieu Ackermans
IT System Admin at Avans Hogeschool
The technical support is the best.
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Rene Lanzl
IT Security Architect at CARL IT Solutions GmbH
I would rate the support a seven out of ten. Sometimes, the time it takes to respond to a ticket is too long. Also,...
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Anonymous User
Identity and Access Architect at a renewables & environment company
I rate Omada support 9 out of 10. I'm quite satisfied. We have always had a strong consultant that supports us. We...
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Anonymous User
Client platform engineer at a energy/utilities company
I rate Omada support 9 out of 10. We haven't had an SLA in place for long. They respond quickly when we submit...
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Sudhik Kathariya
Senior Developer at Guidewire Limited
I would rate the support of Omada Identity as a six out of ten.
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User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
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Anonymous User
Product owner at a energy/utilities company
The response time can be slow at times. They are knowledgeable but seem to be so busy that they can't respond to our...
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Anonymous User
Service Manager - IT Tools and Solutions, IT Contract Management, Super User Network Manager at a mining and metals company
OK, with complex questions from us.
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Anonymous User
IAM Solution repsonsible at a retailer
I rate Omada support a seven out of ten. Sometimes it takes them too long to get back to us regarding smaller issues,...
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Arun Kothanath
Chief Security Strategist at Clango
The Omada product documentation could use a good uplift. Some documentation is outdated as well as other...
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Anonymous User
Project manager Identity & Access Management bij Fontys Hogescholen at a university
We had good support from the supplier for this product.
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Anonymous User
Works at a financial services firm
The technical support team is constantly working to improve, but resolving complex issues can still be...
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Anonymous User
IT Expert Identity and Access Management at a retailer
We had special contact within Omada, so their support was always very good throughout the years. When Omada got...
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Anonymous User
Senior Systems Consultant at a retailer
On average, the technical support is good.
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Rishabh Chaubey
Security Delivery Senior Analyst at a tech vendor
Customer support for Omada Identity is lacking. When I encounter issues and reach out to the team, their responses...
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Anonymous User
Senior Consultant at Københavns Kommune
Their technical support is good, but there is room for improvement. One problem that we have discussed with Omada...
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Anonymous User
Functioneel beheerder IAM/PAM/AD/AAD bij DELA corporation at a tech services company
My team contacts the support team. The support is slow.
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Tomas S.
Product Owner at a financial services firm
I rate Omada 9 out of 10 for support. They respond quickly and provide good answers. They will look into it for us if...
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Anonymous User
Solution Architect IAM at a energy/utilities company
If you are contacting them for a major issue, the support is good. If it is a more simple question, it could take up...
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Sudhik Kathariya
Senior Developer at Guidewire Limited
Their support is good. It is not the best. They could do better in terms of response time and knowledge.
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Anonymous User
Selvstænding IAM-arkitekt at a financial services firm
Above average.
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PankajKumar10
Senior Software Engineer at Capgemini
Customer support from Omada Identity is really nice. We raised a concern to Omada Identity and quickly their team...
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Arno Stolwijk
Partner bij Navaio IT Security at Navaio IT Security
They know what they are doing when setting up the business because this is their core business. There is no waiting...
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Review 1 of 30

Amimesh Anand
Senior Architect at a consultancy
I would rate the technical support about nine out of ten.
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Wipro Limited
Thermal Technical Lead at a tech vendor
The customer service and support are okay. We got good support so far. The response time could be faster.
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Prakash Mantha
Founder at APSSIAM
Suppose you raise any instance with Saviynt's technical support team; you will not get any response immediately from...
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SushantAggarwal
Architect(IAM) at a tech services company
They have terrible technical support because they have a lot of delays. I rate the technical support a six out of ten.
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Suresh Kumar Subramaniyan
Manager, Identity & Access Management at a financial services firm
Their support deserves a rating of seven out of ten. They respond consistently, but they are somewhat lacking in...
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Surya Sadhu
Manager at Fortuna Identity
I haven't directly interacted with them, but we do communicate if any functionalities are not working as expected or...
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Irappa Hosamani
Manager at a computer software company
The technical support is ok.
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Anonymous User
Software Engineer at a tech consulting company
Customer support is quite good, though it can take about a week to respond to a request, but that is still pretty...
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Anonymous User
Product Owner Identity & Access Management at a tech services company
I've never had the chance to contact technical support. I cannot say how helpful or responsive they are as I've never...
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Manikanta Prasad Boinapally
Identuty IT Consultant
Initially, we didn't get much response from Saviynt. In the past, we needed them to come up with a plan, or provide...
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Santosh Satkar
IAM Architecht
If there are any issues, we open a professional services ticket and get guidance from them. There are certain things...
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Anonymous User
Lead Identity Specialist at a tech services company
I have not contacted the technical support of the product, but from what I heard from my peers, I can say that there...
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Anonymous User
BC Business Area Manager at a retailer
The support team is always available when needed.
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Anonymous User
manager at a retailer
Customer service and support are areas that they should focus on, in terms of improvement. I would rate the customer...
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Raed AlAbbedAlAziz
Country Manager at Gulf IT
Saviynt's technical support is effective, as they have a presence in Saudi Arabia with dedicated sales and technical...
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Anonymous User
Principal Consultant at a tech services company
I know our people have contacted their support and they found them to be quite responsive.
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Yatish Tiwari
Senior Manager, IAM (Des317) at Inspira Enterprise
The technical support services are average. Their team asks us to refer to the forum whenever we raise tickets....
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Anonymous User
Senior Solutions Specialist at a computer software company
I haven't contacted technical support yet.
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Anonymous User
Lead Identity Specialist at a tech services company
We've had mixed dealings with customer support. Recently it seems to have improved but six or seven months ago, the...
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Anonymous User
Identity and Access Management Manager at a retailer
The tool's premium support is good.
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reviewer02755566
Identity Management Consultant at a consultancy
The technical support services are satisfactory.
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Soma Karthik
Senior Engineer Identity and Access at a government
The customer service and support are weak. It could be faster and knowledgeable.
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Niraj Joshi
Implementation Engineer at a tech services company
Saviynt's team is very much helpful in terms of technical support.
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Review 1 of 23

Technical Support

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