Compare Omada vs Saviynt

Omada

Based on 55 reviews.

Saviynt

Based on 27 reviews.

Latest Research

Buyer's Guide

Omada Identity vs. Saviynt Identity Cloud

April 2026

Saviynt Identity Cloud vs. Omada Identity

Updated: April 2026

Buyer's Guide

Omada Identity vs. Saviynt Identity Cloud

April 2026

Omada Identity vs. Saviynt Identity Cloud

Updated: April 2026

Sample Customers

Omada Identity

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

Saviynt Identity Cloud

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

Popular Solutions

Omada Identity

12 reviews

Saviynt Identity Cloud

6 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Carsten Eiberg
Iam Security Specialist at a insurance company
I started in a consultancy company, and the first six months there I joined Omada Identity on one of their projects...
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Review 1 of 1

Anonymous User
Software Engineer at a tech consulting company
My main use case for Saviynt is deploying IGA solutions to our customers. For deploying IT solutions to our customers...
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Review 1 of 1

Customer Service

Vuyolethu Sithatu
Senior IT Support Technician at a manufacturing company
The customer support for Omada Identity is excellent. We interacted with a company called Integral, who provide...
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Dietmar Wettach
Identity and Access Product Owner at Flughafen Zürich AG
We receive technical support from our partner in Switzerland.
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Pernilla Hulth
IAM Project Manager (Independent) at a retailer
I rate Omada support 10 out of 10.
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Harold Van Ham
Product owner Identity & Access management at Avans Hogeschool
So far, we have Mads as our customer success manager. He is a very good engineer. He is almost a part of our team, so...
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Espen Bago
Identity and Access Program Owner at NAV
I have interacted with them because we had used the vendor instead of a third-party integrator, which worked well for...
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Carsten Eiberg
Iam Security Specialist at a insurance company
I rate Omada's support a nine out of ten. They respond in under an hour if we have a serious issue.
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Peter Schouten
Systems Adminstrator at Avans Hogeschool
They have very good support. I would rate them an eight out of ten.
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Lars Henrik Jensen
Lead Cyber Security Architect at Ernst & Young
The vendor support needs improvement because we have reported serious incidents that remain unresolved, leading to an...
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Gjert Tronstad
Chief Information Security Officer at a manufacturing company
For us, their technical support has been fantastic. Also, Omada definitely provides us with a clear roadmap for...
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Anonymous User
Functioneel beheerder IAM/PAM/AD/AAD bij DELA corporation at a tech services company
My team contacts the support team. The support is slow.
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Anonymous User
Application Consulting & Management Administrator at a computer software company
We haven't submitted any support tickets to Omada so far because we have been solving our issues with consultants.
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Anonymous User
Senior Consultant at Københavns Kommune
Their technical support is good, but there is room for improvement. One problem that we have discussed with Omada...
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Anonymous User
IT Analyst at a manufacturing company
I often communicate with the technical support of Omada Identity regarding maintenance. There is maintenance every...
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Rene Lanzl
IT Security Architect at CARL IT Solutions GmbH
I would rate the support a seven out of ten. Sometimes, the time it takes to respond to a ticket is too long. Also,...
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Anonymous User
Security Architect at a tech company
Because we are still in the rollout stage, we mainly work directly with our customer success manager. A few tickets...
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Thorsten Brüggemann
Head of IT Identity Team at a manufacturing company
The project environment is, of course, different from the live environment. It will be interesting to see how users...
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Sudhik Kathariya
Senior Developer at Guidewire Limited
Their support is good. It is not the best. They could do better in terms of response time and knowledge.
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Anonymous User
Manager at a manufacturing company
We do not contact their technical support directly because we have a service agreement already in place with them...
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User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
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Anonymous User
Client platform engineer at a energy/utilities company
I rate Omada support 9 out of 10. We haven't had an SLA in place for long. They respond quickly when we submit...
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Anonymous User
Service Manager - IT Tools and Solutions, IT Contract Management, Super User Network Manager at a mining and metals company
OK, with complex questions from us.
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Ahmed-Hamza
Identity Access Management (IAM) Engineer at Draexlmaier
On a scale from one to ten, I would rate the technical support at a six; it's not catastrophic, however, it's not the...
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Anonymous User
Product owner at a energy/utilities company
The response time can be slow at times. They are knowledgeable but seem to be so busy that they can't respond to our...
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Angéla
Senior IAM Specialist at Gemeente Utrecht
Right now, I don't feel that I have any influence on the features that they are delivering to us. My supplier has...
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Anonymous User
IT Expert Identity and Access Management at a retailer
We had special contact within Omada, so their support was always very good throughout the years. When Omada got...
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Anonymous User
IAM Consultant at a computer software company
I personally have not contacted their support because I don't support our Omada current clientele but our clients...
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Anonymous User
Solution Architect IAM at a energy/utilities company
If you are contacting them for a major issue, the support is good. If it is a more simple question, it could take up...
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Anonymous User
Selvstænding IAM-arkitekt at a financial services firm
Above average.
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Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
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Anonymous User
IT Projects Specialist at Advantest Corp
We rate Omada support 7 out of 10
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Review 1 of 30

Prakash Mantha
Founder at APSSIAM
Suppose you raise any instance with Saviynt's technical support team; you will not get any response immediately from...
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Wipro Limited
Thermal Technical Lead at a tech vendor
The customer service and support are okay. We got good support so far. The response time could be faster.
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Surya Sadhu
Manager at Fortuna Identity
I haven't directly interacted with them, but we do communicate if any functionalities are not working as expected or...
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Irappa Hosamani
Manager at a computer software company
The technical support is ok.
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Amimesh Anand
Senior Architect at a consultancy
I would rate the technical support about nine out of ten.
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SushantAggarwal
Architect(IAM) at a tech services company
They have terrible technical support because they have a lot of delays. I rate the technical support a six out of ten.
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Suresh Kumar Subramaniyan
Manager, Identity & Access Management at a financial services firm
Their support deserves a rating of seven out of ten. They respond consistently, but they are somewhat lacking in...
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Raed AlAbbedAlAziz
Country Manager at Gulf IT
Saviynt's technical support is effective, as they have a presence in Saudi Arabia with dedicated sales and technical...
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Anonymous User
Lead Identity Specialist at a tech services company
We've had mixed dealings with customer support. Recently it seems to have improved but six or seven months ago, the...
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Anonymous User
manager at a retailer
Customer service and support are areas that they should focus on, in terms of improvement. I would rate the customer...
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Niraj Joshi
Implementation Engineer at a tech services company
Saviynt's team is very much helpful in terms of technical support.
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Anonymous User
BC Business Area Manager at a retailer
The support team is always available when needed.
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Anonymous User
Senior Solutions Specialist at a computer software company
I haven't contacted technical support yet.
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Manikanta Prasad Boinapally
Identuty IT Consultant
Initially, we didn't get much response from Saviynt. In the past, we needed them to come up with a plan, or provide...
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Soma Karthik
Senior Engineer Identity and Access at a government
The customer service and support are weak. It could be faster and knowledgeable.
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Anonymous User
Principal Consultant at a tech services company
I know our people have contacted their support and they found them to be quite responsive.
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Anonymous User
Identity and Access Management Manager at a retailer
The tool's premium support is good.
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Anonymous User
Software Engineer at a tech consulting company
Customer support is quite good, though it can take about a week to respond to a request, but that is still pretty...
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Santosh Satkar
IAM Architecht
If there are any issues, we open a professional services ticket and get guidance from them. There are certain things...
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Yatish Tiwari
Senior Manager, IAM (Des317) at Inspira Enterprise
The technical support services are average. Their team asks us to refer to the forum whenever we raise tickets....
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Anonymous User
Product Owner Identity & Access Management at a tech services company
I've never had the chance to contact technical support. I cannot say how helpful or responsive they are as I've never...
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reviewer02755566
Identity Management Consultant at a consultancy
The technical support services are satisfactory.
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Anonymous User
Lead Identity Specialist at a tech services company
I have not contacted the technical support of the product, but from what I heard from my peers, I can say that there...
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Review 1 of 23

Technical Support

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