Compare One Identity vs Securonix Solutions

One Identity

Based on 490 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

One Identity Safeguard vs. Securonix UEBA

June 2026

Securonix UEBA vs. One Identity Safeguard

Updated: June 2026

Buyer's Guide

One Identity Safeguard vs. Securonix UEBA

June 2026

One Identity Safeguard vs. Securonix UEBA

Updated: June 2026

Sample Customers

One Identity Safeguard

Cavium

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

One Identity Manager

103 reviews

OneLogin

79 reviews

One Identity Active Roles

70 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Outsourcing Company

16%

Financial Services Firm

Computer Software Company

Manufacturing Company

11%

Construction Company

10%

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of One Identity Manager »
Mahesh Malve
Senior Business Development Executive at DigitalTrack Solutions Ind Pvt Ltd
My main use case for One Identity Active Roles is automating Active Directory administration and user lifecycle...
Read full review of One Identity Active Roles »
Mahesh Malve
Senior Business Development Executive at DigitalTrack Solutions Ind Pvt Ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of One Identity Password Manager »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity »

Review 1 of 5

Anonymous User
VP International Business and Alliances at a tech services company
We work with CrowdStrike, Securonix Next-Gen SIEM, and other cybersecurity products such as Gurucul. We are a service...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Mahesh Malve
Senior Business Development Executive at DigitalTrack Solutions Ind Pvt Ltd
Overall, my experience with OneLogin's customer support has been mostly positive, but with some challenges. For...
Read full review of OneLogin »
AnandJoshi
Software Engineer at Al Mulla Exchange
Customer support for One Identity Manager is very good.
Read full review of One Identity Manager »
Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
It's rate support ten out of ten.
Read full review of One Identity Active Roles »
Bijja Maheshwar
Assistant Manager at DigitalTrack Solutions Pvt Ltd
Excellent support is provided by the vendor support team. They are ready to address any kind of issue or any...
Read full review of One Identity Manager »
Menawe Collins
Financial Analyst at Finastra
The customer support for OneLogin Customer Identity is top-notch. I would rate the customer support eight out of ten.
Read full review of OneLogin Customer Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
OneLogin's support team is sometimes very slow to respond. If a client requires more APIs, such as 5,000 or 6,000,...
Read full review of OneLogin »
Prithviraj kallurkar
Business Development Executive at Digitaltrack
Customer support for OneLogin has been generally good, but somewhat mixed depending on the type of issue. For...
Read full review of OneLogin »
Deepu-Chandran
Senior Software Engineer at digit iam consulting GmbH
The quality of support is not bad; it is good. I normally get good support. I would not say it is amazing, but they...
Read full review of One Identity Manager »
Aryan Priyanish D.
Developer Intern at Stealth
Until now, it is great. I have not used their customer support.
Read full review of OneLogin »
Niyajuddin Tiwale
Technique at Digitaltrack
OneLogin provides excellent support regarding the technical aspects. I would rate the customer support nine out of ten.
Read full review of OneLogin »
Ranjan Mishra
Technical Manager at a manufacturing company
We sometimes face delays in response from the technical support of One Identity. While we use premier support, the...
Read full review of One Identity Manager »
Abhijeet Chaskar
Cybersecurity Analyst at DigitalTrack solution pvt ltd
One Identity Manager's customer support is good, providing effective assistance in resolving complex issues whenever...
Read full review of One Identity Manager »
Chetan Bhati
Human Toxicology Engineer at Arrow PC Network Pvt Ltd
Customer support for One Identity Active Roles is generally rated as good but not perfect, so it really depends on...
Read full review of One Identity Active Roles »
Michael Otieno
Human Resources Manager at Shell
The customer support has been very proactive and dedicated. The few times that I have reached out to them, they were...
Read full review of OneLogin »
AshishKochhar
Information Technology Team Lead at a manufacturing company
My experience with the customer service I received from my One Identity partner has been good so far.
Read full review of One Identity Manager »
Satyam Gupta
Technical Support Executive at DigitalTrack Solutions Pvt Ltd
The customer support for One Identity Manager is excellent, with engineers being excellent in technical...
Read full review of One Identity Manager »
Nitin Yadav
Network & Security Engineer at Arrow PC Network Pvt.Ltd.
The customer support is really good.
Read full review of OneLogin »
Mahesh Gummul
Senior System Administrator at 3i Infotech
My experience with customer support for One Identity Safeguard Authentication Services has been generally positive,...
Read full review of One Identity Safeguard Authentication Services »
Naved Ansari
System Admin at a outsourcing company
The customer support for One Identity Manager is supportive and good in their technical expertise.
Read full review of One Identity Manager »
Matt Thomson
Principal Consultant at CyberCX
Technical support was good, for the most part, especially when the local support team understood our level of...
Read full review of One Identity Manager »
ManojKumar4
Regional Operations Manager at a computer software company
Personally, I have not had direct experience with OneLogin customer support because I have not interacted with them....
Read full review of OneLogin »
Anonymous User
Consultant at a outsourcing company
I would rate the technical support as a three. It has improved a bit in the past. I rate it three because it is a mix...
Read full review of OneLogin »
Anonymous User
Senior Identity Management Consultant at a computer software company
We use Premier Support from One Identity Manager. They respond quickly to our tickets, and our customers are...
Read full review of One Identity Manager »
Anumula Hitesh
Senior Business Development Executive at Digitaltrack
Our experience with One Identity customer support has been generally positive and reliable. For more complex issues,...
Read full review of One Identity Active Roles »
Anonymous User
Information Technology System Administrator at a financial services firm
I have not personally contacted customer service, but I have heard from colleagues who did, and they were not happy...
Read full review of One Identity Manager »
Anonymous User
IAM Developer at a manufacturing company
There is room for improvement. For each ticket, they require logs or traces from the system, even when the issue...
Read full review of One Identity Manager »
Anonymous User
Cyber Security Analyst at a tech vendor
Overall, customer support is good and responsive, especially for complex IAM issues. Standard support can be slow,...
Read full review of One Identity Manager »
Alexander Pirogov
Head of Department of Technical Means of Protection at BrokerCreditService
We have used One Identity’s tech support. I would rate it as excellent. They answer all the questions asked of them...
Read full review of One Identity Safeguard »
Vp841f
VP at a healthcare company
The technical support lacks the knowledge on custom deployments. They have good knowledge on the base product, but...
Read full review of One Identity Manager »
Anonymous User
Director of Information Security at a manufacturing company
Customer Service: Customer service is top notch. Technical Support: Technical support is very knowledgeable and sound.
Read full review of OneLogin »

Review 1 of 30

Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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