Compare One Identity vs Securonix Solutions

One Identity

Based on 273 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

One Identity Safeguard vs. Securonix UEBA

February 2026

Securonix UEBA vs. One Identity Safeguard

Updated: February 2026

Buyer's Guide

One Identity Safeguard vs. Securonix UEBA

February 2026

One Identity Safeguard vs. Securonix UEBA

Updated: February 2026

Sample Customers

One Identity Safeguard

Cavium

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

One Identity Manager

62 reviews

One Identity Safeguard

14 reviews

OneLogin

19 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Charles Essien
Back End Developer at a tech services company
I rate One Identity support six out of 10. They have bad support. Sometimes, they're fast, and sometimes not. They...
Read full review of One Identity Manager »
Neha Chhangani
Business Analyst at a tech vendor
The customer support experience was excellent. I have contacted support on a few occasions, mainly for advanced...
Read full review of OneLogin »
Daksh Yamal
Senior Software Engineer at a consultancy
The customer support for OneLogin Customer Identity is okay; they are very responsive, on time, and quick to find...
Read full review of OneLogin Customer Identity »
Maksym Tkachenko
Sales Engineer at a computer software company
Technical support is fine. The response time is great. If we need them to, they will scale all the way to development.
Read full review of One Identity Defender »
René DRABO
Team Lead at a tech services company
If we experience a major incident in production, we can expect to receive a response within one hour. We find solace...
Read full review of One Identity Manager »
SameerPalav
Managing Director at a tech services company
Their support is pretty good. I would rate them a nine out of 10.
Read full review of One Identity Password Manager »
Dnyandev Garad
IT Architect at a tech vendor
You only need premium support if your One Identity software is outdated. Standard technical support, which comes with...
Read full review of One Identity Manager »
Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at a tech services company
My impression of support is that the guys there are very helpful. They are eager to jump in and to help you out. Yes,...
Read full review of One Identity Safeguard »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
Huzaifa Abbas
Information Technology Support Engineer at a tech vendor
I did not feel the need to contact technical support. Everything was straightforward. Everything went well, and I...
Read full review of OneLogin »
HatemAly
Presales Manager at a consultancy
We rarely use their support. The support that the vendor provides has improved recently, but the documentation lacks...
Read full review of One Identity Manager »
Mahfoudh Bousaidi
Network & Security Engineer at a tech services company
I had an issue about a week ago because we were migrating from an old VM to a new one. I opened a ticket, and they...
Read full review of One Identity Safeguard »
Samir Abu Tahoun
Chief Executive Officer at a tech services company
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
Read full review of One Identity Password Manager »
Michael Botek
CEO at a tech services company
With technical support, it is always an issue to get the right person. They do have good technical people in support,...
Read full review of One Identity Manager »
Telaprolu
Software Developer at a insurance company
The biggest value of having premium tech support with One Identity Manager is the quick and efficient resolution of...
Read full review of One Identity Manager »
Anonymous User
Consultant Development - Application Manager IAM at a healthcare company
The customer service of One Identity Manager is something I would rate six out of ten.
Read full review of One Identity Manager »
Sameer Palav
Managing Director at a tech services company
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy...
Read full review of One Identity Active Roles »
Marta Dern
Analyst at a pharma/biotech company
We have opened a couple of cases and we've had a really good response from the team. Initially, we contacted...
Read full review of One Identity Manager »
Anonymous User
Director, Identity & M365 Engineering at a healthcare company
We don't get a lot of communication from the One Identity side. I don't know who our account representative is, and...
Read full review of One Identity Active Roles »
Anonymous User
Senior IT Consultant at a tech consulting company
The Dell technical support is good enough.
Read full review of One Identity Manager »
Anonymous User
VP & Head of Cybersecurity Manager at a financial services firm
Safeguard's technical support is one of the better ones that I have worked with. There's always room for improvement,...
Read full review of One Identity Safeguard »
Anonymous User
IT Manager at a financial services firm
We use the vendor's Premier Support. We wouldn't run any product like this without vendor support. It's quite...
Read full review of One Identity Active Roles »
Anonymous User
Software Development Lead at a insurance company
Customer Service: Best in industry. Technical Support: Very knowledgeable and helpful when they could be. Sometimes...
Read full review of OneLogin »
Ebrahim Khosravi
Professional Service Manager at a financial services firm
At present, because of the sanction department for technology in Iran, we cannot use the direct customer support....
Read full review of One Identity Safeguard »
Anonymous User
Works at a comms service provider
Whenever we require support from One Identity, we initiate a service request, and the support team is readily...
Read full review of One Identity Manager »
Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
Read full review of One Identity Safeguard »
Anonymous User
Service Owner Identity & Access Management at a financial services firm
Technical support is good.
Read full review of One Identity Manager »
Pascal Stockmann
Consultant at a tech services company
The technical support is pretty good because we can reach the right person directly. We also get escalated quickly,...
Read full review of One Identity Manager »
Anonymous User
System Engineer at a government
I have not had any experiences with customer support, but one of my colleagues did, and he was quite satisfied.
Read full review of OneLogin »
Anonymous User
Manager Engineering at a comms service provider
We had premium support initially, but we don't require that now. We didn't encounter any critical issues. We are...
Read full review of One Identity Safeguard »

Review 1 of 30

Mohammed Nadeem Rais
Lead - Cyber Security at a healthcare company
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at a tech services company
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at a tech vendor
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at a tech services company
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at a tech vendor
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at a tech services company
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at a comms service provider
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at a tech vendor
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

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