Compare One Identity vs Siber Systems

One Identity

Based on 272 reviews.

Siber Systems

Based on 1 review.

Sample Customers

One Identity Password Manager

Trillium Lakelands District School Board, Abu Dhabi Ports, Canadian University Dubai

RoboForm for Business

Blackboard, Celanese, Kemper, novo nordisk, pwc, Defense Information Systems Agency, Littelfuse, University of Michigan

Popular Solutions

One Identity Manager

64 reviews

One Identity Safeguard

14 reviews

OneLogin

21 reviews

RoboForm for Business

0 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

18%

Computer Software Company

14%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Anonymous User
Director of Strategic at a tech vendor
Our primary use for this solution is password management. We have so many websites, passwords, and user IDs that it...
Read full review of RoboForm for Business »

Review 1 of 1

Customer Service

Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at a tech services company
Technical support is all right, but they will not offer support until we have One Identity running. If we have issues...
Read full review of One Identity Safeguard »
Aman Khandelwal
Functional Analyst at a tech vendor
Customer support is good, but it needs some improvement.
Read full review of OneLogin »
Raj Kumar.
IAM consultant at a tech vendor
Currently, we are using the vendor's premium support due to a post-upgrade challenge. During this upgrade, our Active...
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Walid Semrani
Networking and Security Engineer at a tech services company
I requested them for an evaluation license, but no one responded to me. They didn't give me an evaluation license.
Read full review of One Identity Safeguard »
Charles Essien
Back End Developer at a tech services company
I rate One Identity support six out of 10. They have bad support. Sometimes, they're fast, and sometimes not. They...
Read full review of One Identity Manager »
Yehuda Fabian
System Administrator at a healthcare company
The technical support varies depending on who is assigned to our ticket.
Read full review of One Identity Safeguard »
dishantsingh
CTO at a tech company
Customer support is rated five out of ten.
Read full review of One Identity Manager »
Edouard Camoin
Chief Information Security Officer at a tech services company
I used the technical support once. It was good. I had the answer to my question quickly. I have direct access to the...
Read full review of One Identity Safeguard »
Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
Read full review of One Identity Safeguard »
Anonymous User
Director, Identity & M365 Engineering at a healthcare company
We don't get a lot of communication from the One Identity side. I don't know who our account representative is, and...
Read full review of One Identity Active Roles »
Ankit Kashyap
Works at a consultancy
Technical support is helpful whenever we need troubleshooting services.
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Michael Botek
CEO at a tech services company
With technical support, it is always an issue to get the right person. They do have good technical people in support,...
Read full review of One Identity Manager »
Reviewer56857
Chief Information Security Officer at a financial services firm
I haven't had a chance to work the One Identity technical team. We work with the local partner instead. None of my...
Read full review of One Identity Safeguard »
Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
Read full review of One Identity Safeguard »
Anonymous User
Business Line Manager - IGA & PAM at a tech services company
I rate customer support six out of ten. It needs improvement as it can significantly impact customer access. It would...
Read full review of One Identity Safeguard »
Mohanned Wael
Solution Consultant at a tech services company
We have used their regular support, not the premier support. When we have any problems related to it, we open a...
Read full review of One Identity Safeguard »
Oliver Castellucchio
IT Infrastructure & Cloud Security Manager at a tech services company
We have not used customer service.
Read full review of syslog-ng »
Anonymous User
Systems Specialist at a financial services firm
We have only used technical support through our partner/consultant company. We haven't been in direct contact with...
Read full review of One Identity Manager »
Anonymous User
System Engineer at a government
I have not had any experiences with customer support, but one of my colleagues did, and he was quite satisfied.
Read full review of OneLogin »
Sergey Smirkin
Head of Information Security at a financial services firm
Our experience with technical support has been disappointing. We require more prompt and faster response times. We...
Read full review of One Identity Safeguard »
Tadej Grebensek
IT Engineer at a manufacturing company
I haven't had much contact with the solution's tech support. My partner contacts them.
Read full review of One Identity Manager »
Marc Hotescheck
IT Architect at a tech services company
One Identity support has been fine. We always have good, professional feedback and solutions, and the communication...
Read full review of One Identity Manager »
Anonymous User
Technical Consultant at a tech services company
As a partner, we have access to a higher level of support, either gold or platinum. The support experience is...
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Anonymous User
Works
We used their regular support. If they were online, their response was prompt. If I raised a request while they were...
Read full review of One Identity Manager »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
Read full review of One Identity Manager »
Anonymous User
Information Security Manager at a manufacturing company
The support service provided by the vendor on this product is pretty solid. It is an excellent support service. I...
Read full review of One Identity Active Roles »
Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
Read full review of One Identity Safeguard »
Christos Chrysafis
Senior IAM Engineer at a manufacturing company
Regarding support, they prioritize resolving escalated issues. However, their response can be slow. Whenever I open a...
Read full review of One Identity Manager »
Anonymous User
Solution Designer at a manufacturing company
We have not been much in touch with their technical support, which is a good sign for the product, since it mostly...
Read full review of One Identity Manager »
Anonymous User
Director, Global Identity and Access Technologies at a financial services firm
We have really good support. We tend to deal with one support person in particular, so he knows our environment well....
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Review 1 of 30

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Technical Support

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