Compare OpenVPN vs SonicWall

OpenVPN

Based on 73 reviews.

SonicWall

Based on 297 reviews.

Latest Research

Buyer's Guide

OpenVPN Access Server vs. SonicWall Netextender

September 2026

SonicWall Netextender vs. OpenVPN Access Server

Updated: September 2026

Buyer's Guide

OpenVPN Access Server vs. SonicWall SMA

September 2026

OpenVPN Access Server vs. SonicWall SMA

Updated: September 2026

Buyer's Guide

OpenVPN Access Server vs. SonicWall Netextender

September 2026

OpenVPN Access Server vs. SonicWall Netextender

Updated: September 2026

Sample Customers

OpenVPN Access Server

Verizon, Amazon, Disney, HP, Microsoft, IBM, Samsung

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

SonicWall Cloud Secure Edge (CSE)

Redox, Byton, Veeva, BlueVoyant

Popular Solutions

OpenVPN Access Server

25 reviews

2 reviews

4 reviews

6 reviews

20 reviews

Top Industries

Comms Service Provider

12%

Outsourcing Company

12%

Computer Software Company

10%

Financial Services Firm

Outsourcing Company

11%

Construction Company

10%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bsubbiah Bsubbiah
Infrastructure Team Lead at Scalecomputing
My main use case for CloudConnexa is using the VPN solution, which is the primary VPN solution for our company. In my...
Read full review of CloudConnexa »

Review 1 of 1

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
Alex Salguero
CISO at PCRA
We have a partnership with SonicWall, and we are not just a customer, but a user. We have been partners since 2012...
Read full review of SonicWall Capture Client »
Ashutosh Jha
Project engineer at IT Solution india private limited
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Mahendra Basera
Sr. Engineer at InterGlobe Technology Quotient
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

LAWAL YUSUF
IT auditor at SHEFFIELD HALLAM UNIVERSITY
We have a network engineer to look after technical issues within the organization. However, we escalate queries to...
Read full review of OpenVPN Access Server »
Emmanuel Chebukati
DevSecOps Engineer at a tech company
I would evaluate OpenVPN's technical support and customer service teams as providing standard support. You send a...
Read full review of OpenVPN Access Server »
Afsal Kaniyarakkal
IT System Administrator at Malomatia
We have the free version installed. We don't have a support contract.
Read full review of OpenVPN Access Server »
Ali Toksoy
General Manager at Ekinoks Software
We haven't needed any additional support so far.
Read full review of OpenVPN Access Server »
Michael Tsentsarevsky
Cyber Security Analyst. Technology, Intelligence, Research and Evaluation at Bank Hapoalim
I've never used technical support in the past. I can't speak to how helpful they would be.
Read full review of OpenVPN Access Server »
AK sharma
Manager, Ott Platform at Synamedia
I would rate customer support as a solid nine out of ten due to the support and onboarding interactions we have...
Read full review of OpenVPN Access Server »
MYKOLA CHEBAN
System Network Administrator at a consultancy
Regarding technical support for OpenVPN Access Server, it is very good and very fast. Any issue was solved in five to...
Read full review of OpenVPN Access Server »
Rajkumar Gupta
Manager, Ibms Projects Operations & Corporate Information Technology at Yotta Infrastructure Solutions LLP
The customer support for OpenVPN Access Server is good.
Read full review of OpenVPN Access Server »
Anonymous User
Senior Engineer(NOC) at a computer software company
The customer support for OpenVPN Access Server is highly reliable and helpful, the official ticket-based support team...
Read full review of OpenVPN Access Server »
Bsubbiah Bsubbiah
Infrastructure Team Lead at Scalecomputing
Customer support is fast; we get quick support.
Read full review of CloudConnexa »
Anonymous User
DevOps Engineer at a tech services company
We didn't use any paid support. This software is fairly industry-standard and you can find all kinds of help in the...
Read full review of OpenVPN Access Server »
Anonymous User
Enterprise Solutions Consultant at a computer software company
We are able to manage the support of the solution and troubleshoot for clients. However, I have never dealt with the...
Read full review of OpenVPN Access Server »
Gabriel Joe
Engineer at Bit 2 Bit Communication SRL
The technical support was satisfactory as I found a lot of information on the network and on the Internet.
Read full review of OpenVPN Access Server »
Anonymous User
Data Scientist 1 at a marketing services firm
Customer support for CloudConnexa is very good.
Read full review of CloudConnexa »
Suresh Kotian
Enterprise Architect at a tech services company
I have been in contact with technical support and the experience was good. They have knowledgeable people.
Read full review of OpenVPN Access Server »
Thom at Work
Infrastructure Administrator at a financial services firm
Tech support wasn’t needed during my 5 years administrating OpenVPN.
Read full review of OpenVPN Access Server »
Anonymous User
Senior System Engineer
It's been pretty good. We only had one question when we were first implementing it. My crew and I were answered very...
Read full review of OpenVPN Access Server »
XavierGarcia
Cofounder/CTO and Principal Devops at a tech vendor
The community is great. We are able to find a lot of documentation on the Web.
Read full review of OpenVPN Access Server »
Anonymous User
Data Engineer at a tech vendor
Customer support for OpenVPN Access Server has not been a factor for me, as I have not needed to contact them.
Read full review of OpenVPN Access Server »
Mertcan Halegy
Engineering Manager at a government
We haven't used customer support for OpenVPN Access Server.
Read full review of OpenVPN Access Server »
Anonymous User
Software Engineer II at a tech vendor
I usually found support online, so I didn't have to use tech support.
Read full review of OpenVPN Access Server »
Anonymous User
Senior Linux System Administrator at a media company
I do not think we ever had to use technical support. I mainly found answers on the web forums.
Read full review of OpenVPN Access Server »
Anonymous User
Chief Cloud Architect at a tech vendor
I had to use their customer service and technical support for OpenVPN Access Server. It was very good, and I would...
Read full review of OpenVPN Access Server »
Anonymous User
Service Delivery Manager at CasCom
I have not dealt with support or customer service, however, the documentation is good, and I would rate it a seven...
Read full review of OpenVPN Access Server »
Elliott Scott
CEO at Scott Solutions LLC
I cannot recall whether I worked with customer support on OpenVPN; being an Open Source project, when you have...
Read full review of OpenVPN Access Server »
Anonymous User
CEO at a consultancy
The support team is really quick to jump on any support cases. I had a case open about two weeks ago. It was related...
Read full review of OpenVPN Access Server »
AithaShashikanth
Network operation center engineer at a computer software company
It is very easy to raise a ticket with them. We also have email support and a direct help desk we can contact via...
Read full review of OpenVPN Access Server »
Daniel Matei
3D Artist at Daromex
I have not had to contact technical support at this point.
Read full review of OpenVPN Access Server »
Anonymous User
代表社員 at a computer software company
Customer support was basically via email only, but the person I dealt with was very technically knowledgeable. When I...
Read full review of OpenVPN Access Server »
BradBrooks
QA Engineer/Software Developer at a tech services company
Tech support is very good. They've got such a good product that I've only had to use them once or twice. The other...
Read full review of OpenVPN Access Server »

Review 1 of 30

ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
Mahendra Basera
Sr. Engineer at InterGlobe Technology Quotient
When we face any challenges or technical issues with the firewall, SonicWall support is always available to help us...
Read full review of SonicWall NSa »
Md Shahrukh Siddique
Network Security Consultant at Terafence Private Limited
The customer support for SonicWall NSv is outstanding, and the support from SonicWall is excellent.
Read full review of SonicWall NSv »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
For support, I would rate SonicWall TZ five out of 10. This rating is due to the quality and understanding of quality...
Read full review of SonicWall TZ »
Haresh Prajapati
IT Support Engineer at Mantra
As per SonicWall's policy, we first have to raise the ticket with the solution's partner, and then, after that, they...
Read full review of SonicWall NSa »
Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
I have not faced any challenges with customer support for SonicWall Cloud Secure Edge (CSE); they are very good and...
Read full review of SonicWall Cloud Secure Edge (CSE) »
Sumesh Panikkar
Senior IT Infrastructure Engineer at Khansaheb
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
Luke Wainwright
Cybersecurity Engineer at Networks Unlimited Africa
I had experience with support in the past and I found them to be helpful and responsive. I was very pleased with...
Read full review of SonicWall NSa »
Robbie Dunn
Security Implementation Manager at a tech services company
Customer support from SonicWall could see some improvement. With the number of items that SonicWall has going on at...
Read full review of SonicWall NSv »
Harish (Kumar)
Cybersecurity And Information Governance Head at Aeren
I get in touch with technical support whenever we require the support, the support is okay. We have a toll free...
Read full review of SonicWall TZ »
Rich Hoult
President at Vector One IT Solutions
I rate SonicWall support six out of 10. The tech support could be better. There's definitely a language barrier when...
Read full review of SonicWall TZ »
Anonymous User
Consultant at ZAM Food Industry Pvt Ltd
We have not been in contact with technical support. Our own IT team is managing our email security and have been able...
Read full review of SonicWall Email Security »
JeffGrant
Vice President at a tech services company
While technical support is good, SonicWall had a recent layoff. This is a concern for us, because now we are missing...
Read full review of SonicWall Capture Advanced Threat Protection »
Balaraju K
Technical Lead at 64network security pvt ltd
SonicWall support is good. I rate it 10 out of 10.
Read full review of SonicWall NSa »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »
ArunM4
Creative Head/Director at a marketing services firm
SonicWall NSa has excellent support.
Read full review of SonicWall NSa »
Veeramani Arumugam
Director at vatanix
I am very satisfied with the technical support.
Read full review of SonicWall SMA »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
Anonymous User
System Administrator at a engineering company
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a...
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
Integration Engineer at a non-profit
We haven't used it. We've had to go outside and get technical support through a third party.
Read full review of SonicWall TZ »
Katlego Phogole
Business Solutions Consultant at Call IT Services
Technical support has been good. SonicWall is very responsive when you input any issues.
Read full review of SonicWall Capture Advanced Threat Protection »
ShatrughanSingh
Senior Member Of Technical Staff at Flexera
Technical support is good, there is no issue.
Read full review of SonicWall TZ »
Harry Srolovitz
Manager, Customer Security & Guidance at a tech services company
Obviously they have a dedicated support team for firewalls in general, unless you get to the bigger enterprise...
Read full review of SonicWall TZ »
Anonymous User
IT Head at a construction company
I have never called support. I only called when we first purchased it, if I had a question. I have not found any...
Read full review of SonicWall NSa »
Lakshan Perera
IT Manager at a tech services company
Technical support's response is delayed due to our process. We need to go through our reseller, who then contacts the...
Read full review of SonicWall TZ »
Sadiq Abdulwahab
Network Administrator at N S PHARMACY SDN.BHD.
There is no support offered in my country. The closest options may be South Africa and Dubai, but with the time...
Read full review of SonicWall Email Security »
Phongsakorn Vijitsarat
Senior Recruitment Specialist at Get On Technology
I have never communicated with technical support for SonicWall Capture Client.
Read full review of SonicWall Capture Client »
Manish Nalawade
Owner at it logic
Technical support is good and it is available online as well as offline.
Read full review of SonicWall NSa »
Ralf Sooth
CEO at a tech services company
The technical support is fine. There's nothing to complain about.
Read full review of SonicWall Mobile Connect »
Marcio Vieira
Solutions Specialist at a tech services company
Support services are categorized by the criticality level. We had a few critical events, but each was attended...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

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