Compare Optimal IdM vs SailPoint

Optimal IdM

SailPoint

Based on 73 reviews.

Sample Customers

OptimalCloud

Kraft Foods, US Bank, Dow Corning

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Popular Solutions

SailPoint Identity Security Cloud

11 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Construction Company

20%

Financial Services Firm

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

16%

Computer Software Company

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
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Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
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Review 1 of 2

Customer Service

No Data Available

Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
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Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
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RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
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HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
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SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
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Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
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JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
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DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
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Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
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Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
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Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
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Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
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reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
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Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
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Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
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Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
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Anonymous User
Solution Architect at a real estate/law firm
The customer support for SailPoint Agent Identity Security is at a lower level of competence based on my experience...
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Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
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Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
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Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
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Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
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Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
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Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
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Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
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Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
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Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
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Review 1 of 30

Technical Support

No Data Available

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