Compare OWASP vs Rapid7

OWASP

Based on 41 reviews.

Rapid7

Based on 195 reviews.

Latest Research

Buyer's Guide

OWASP Zap vs. Rapid7 AppSpider

April 2026

Rapid7 AppSpider vs. OWASP Zap

Updated: April 2026

Buyer's Guide

OWASP Zap vs. Rapid7 AppSpider

April 2026

OWASP Zap vs. Rapid7 AppSpider

Updated: April 2026

Sample Customers

OWASP Zap

1. Google 2. Microsoft 3. IBM 4. Amazon 5. Facebook 6. Twitter 7. LinkedIn 8. Netflix 9. Adobe 10. PayPal 11. Salesforce 12. Cisco 13. Oracle 14. Intel 15. HP 16. Dell 17. VMware 18. Symantec 19. McAfee 20. Citrix 21. Red Hat 22. Juniper Networks 23. SAP 24. Accenture 25. Deloitte 26. Ernst & Young 27. PwC 28. KPMG 29. Capgemini 30. Infosys 31. Wipro 32. TCS

Rapid7 AppSpider

Microsoft

Popular Solutions

4 reviews

11 reviews

4 reviews

4 reviews

Top Industries

Computer Software Company

11%

Financial Services Firm

University

Comms Service Provider

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nithin-K
Technical Analyst at Hexaware Technologies Limited
I have been working with OWASP Zap for a few years now, and it is similar to Burp Suite, being open source, but it...
Read full review of OWASP Zap »

Review 1 of 1

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at Super Secure
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »

Review 1 of 5

Customer Service

Arther Magaya
Head Of Information Security at Aura
OWASP Zap has community support available, but I have never used it because I've never needed it.
Read full review of OWASP Zap »
AnkithKumar
Application Security Consultant at a tech services company
We haven't needed to reach out for any technical support but I've heard they are quite responsive.
Read full review of OWASP Zap »
EricIgbinosun
Information Security Professional at AEDC
I have not been in contact with technical support.
Read full review of OWASP Zap »
Amit Beniwal
Project Manager at Al Hassan LLC
The customer service and technical support are high quality. I rate it eight out of ten.
Read full review of OWASP Zap »
EricIgbinosun
Information Security Professional at AEDC
I've never used technical support. I'm not sure how helpful or responsive they are.
Read full review of OWASP Zap »
JoelGeorge
Associate at Tata Consultancy
Based on my interactions, they have been very good. They take around 24 hours to get back to you because they're a...
Read full review of OWASP Zap »
NathanNV
Elite Global CISO at Scybers
The technical support is very good. We had some issues during installation. We reached out to the support team and...
Read full review of OWASP Zap »
Saurabh_Srivastava
Manager, Quality Assurance at Managed Markets Insight & Technology, LLC
I rate ZAP support seven out of 10. It's good.
Read full review of OWASP Zap »
Prasant Pokarnaa
Delivery Head - DevOps at Datamato Technologies
We never had to go to anyone for support because OWASP is an old technology tool, and the community is quite large....
Read full review of OWASP Zap »
Vinod_Gupta
CEO and Founder at Indicrypt Systems
Presently there is only community support available, and we are able to solve a lot of problems using the...
Read full review of OWASP Zap »
PiyushSharma
Technical Specialist(DevOps) at a tech services company
We are using the open source version so we have no technical support for now.
Read full review of OWASP Zap »
OluwatosinAina
Consultant at a financial services firm
We have not reached out to the technical team for support.
Read full review of OWASP Zap »
Anonymous User
Subdirector de Seguridad Informática e Infraestructura at a financial services firm
OWASP is an open-source solution. There's a big community surrounding it, however, it does not have traditional...
Read full review of OWASP Zap »
Yudhistiro Kusumonegoro
Security Officer at UnDisclosed
Since it's a community-based tool, I rate the solution's technical support as less than five. It's community support....
Read full review of OWASP Zap »
Eldar Aydayev
President & Owner at Aydayev's Investment Business Group
I have not had experience with using technical support. I make use of a public community on the public website.
Read full review of OWASP Zap »
Anonymous User
Technologist at a tech services company
Technical support is excellent. The maintainers have gone well beyond what would be expected of any open-source...
Read full review of OWASP Zap »
Dittin A
Staff Scientist/Senior Tech. Officer at a tech vendor
We have not used technical support.
Read full review of OWASP Zap »
Balaji Senthiappan
Assistant Vice President at Hexaware Technologies Limited
I haven't really used technical support. Therefore, I can't really speak to their level of responsiveness or...
Read full review of OWASP Zap »
Anonymous User
Cyber Security Engineer at a transportation company
Technical support used to be very good. Then they stopped. Now, they are coming back. However, they are behind in...
Read full review of OWASP Zap »
Anish Mishra
Team Lead at a tech services company
Community support and documentation are good.
Read full review of OWASP Zap »
Vidar Folden
Consultant at Harald A. Møller AS
I never had to reach out to their technical support. The internet forums are great. There's so much open information...
Read full review of OWASP Zap »
RajKumar3
Business Analyst at Experion Technologies
I haven't needed technical support to date and I haven't yet started using the community support.
Read full review of OWASP Zap »
Alan Gallagher
CEO at Virtual Security International
I have not contacted technical support. It has a very good forum on the website. The users help each other. It's...
Read full review of OWASP Zap »
FA9
Researcher in Cyber Security at Sekolah Tinggi Ilmu Statistik BPS
The documentation is well-written. And the community support for OWASP Zap is good. It's quite helpful.
Read full review of OWASP Zap »
Vijayanathan Naganathan
Director - Head of Delivery Services at Ticking Minds Technology Solutions Pvt Ltd
For OWASP, I've been only looking at their community, but I felt that PortSwigger has much better tech support. In...
Read full review of OWASP Zap »
Saraswathi B
Test Automation Project Lead at a tech services company
Customer Service: 4/10 Technical Support: 4/10
Read full review of OWASP Zap »
Anonymous User
Program Manager at a manufacturing company
OWASP ZAP has a forum to help out customers and analysts, as well as an interaction with other experts for a quick...
Read full review of OWASP Zap »
Anonymous User
Works at a retailer
I haven't used it. If I have a question I'll just Google it. Also, if you go into a forum, while that's kind of like...
Read full review of OWASP Zap »
Associa299191
Security Testing Engineer at a tech services company
I have not used any support for this solution yet.
Read full review of OWASP Zap »

Review 1 of 29

JensWolf
Systems Administrator at Gernandt & Danielsson Advokatbyrå KB
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
SohailHyder
Head Of Cyber Security at Super Secure
Customer service needs significant improvement. There are delays in support response times, and support is not...
Read full review of Rapid7 InsightVM »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Karthick Selvam
Senior Software Engineer at Saama
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
AbhijeetSharma
Senior Project Engineer at CDACINDIA
If we talk about different vendors, there is competition, but the user interface of Rapid7 MDR is quite useful for...
Read full review of Rapid7 MDR »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Regarding technical support for Rapid7 InsightConnect, they are pretty great. Sometimes it is not always super easy...
Read full review of Rapid7 InsightConnect »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Anonymous User
Security Architect/Staff Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.