Compare PagerDuty vs Zendesk

PagerDuty

Based on 61 reviews.

Zendesk

Based on 81 reviews.

Sample Customers

Popular Solutions

PagerDuty Operations Cloud

26 reviews

Zendesk

12 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

Financial Services Firm

14%

Performing Arts

12%

Manufacturing Company

Educational Organization

Financial Services Firm

Construction Company

Performing Arts

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nambi Srinivasan
Senior SRE at IBM
I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my...
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Review 1 of 1

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
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Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Sachin Mohanty
Cloud Operations Engineer at PowerSchool
Regarding customer service and technical support teams of PagerDuty Operations Cloud, we never reached out to the...
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Akhil Viswam
Senior Consultant at a consultancy
We have internal enterprise support within the application, which is very interactive. They escalate issues to the...
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Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
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Dhanush Hari
Site Reliability Engineer at Backblaze
I have had regular interactions with PagerDuty Operations Cloud’s technical support, and my overall experience has...
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Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
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Jajati Behera
Senior Consultant at PwC
Customer service from PagerDuty is great. Sometimes we need help with setups, which are usually minor, but whenever...
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Divyajyoti Ghosh
CSO C Apac at Autodesk, Inc.
I cannot recall ever having to contact support.
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Kkonovalov Kanavalev
Senior Cloud Operations Engineer at IMO Health
The customer support is great; we have never had an issue when reaching out to someone in customer service when we...
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Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
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Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
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Mukesh Ts
Software Developer at Webspruce
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
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Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
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Navnath Solanke
Support Engineer II at VOIS
For technical support, we raise tickets most of the time and do not get in touch with them directly. However, we...
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Michael Maack
Owner at IT Verke limited
We haven't used the technical support yet.
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DeepakReddy
Senior Dev Ops Engineer at Scaler Academy
I would rate customer support a seven out of 10.
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Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
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Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
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Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
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Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
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Anonymous User
Technical Client Support at a financial services firm
8/10
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Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
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Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
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Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
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Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Prathik Rokhade
Associate Sr. Manager at Financial Insight Technology, Inc.
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
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Anonymous User
Sr Communications Analyst at a financial services firm
We've never had a problem with the technical support. We have one person in our office who mainly does a lot of the...
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Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Darrin Khan
Compliance, Security & Testing Manager at a financial services firm
We worked with technical support at one stage when we were trying to get a mail filter. We wanted to set up a complex...
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Review 1 of 30

Ahmed Nassar
Sr. Atlassian Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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Dimitri Cooper
Project Manager III at City of Union City Government
Customer support with Zendesk has always been top-tier. The few times we have had to reach out, the customer service...
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JohanSkibdahl
CEO at Etcetera Networks
Zendesk Messaging would be recommended to other companies.
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JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Filipe Abreu
Junior system analyst at Wevt clous
I have never had to interact with Zendesk's support team.
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
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Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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Review 1 of 30

Technical Support

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