Compare PagerDuty vs Zendesk

PagerDuty

Based on 94 reviews.

Zendesk

Based on 82 reviews.

Sample Customers

Popular Solutions

PagerDuty Operations Cloud

59 reviews

Zendesk

13 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

Financial Services Firm

13%

Performing Arts

11%

Manufacturing Company

Outsourcing Company

Construction Company

10%

Outsourcing Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Daksh Yamal
Senior Software Engineer at Infosys
PagerDuty Operations Cloud serves as our centralized incident management and on-call response solution for our hybrid...
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Review 1 of 1

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
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Anonymous User
VP Marketing

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Review 1 of 3

Customer Service

Arkajit Das
CTO at Fraoula
Customer support for PagerDuty Operations Cloud is quite effective.
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SusangRamesh
Product Marketing Manager at OJCommerce, LLC
Customer support is very great. We would rate it 10 on 10 because they are very knowledgeable people and we enjoy...
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Mahesh Babu R
Site Reliability Engineer at Itron, Inc.
I only communicate with technical support. I usually engage with the technical support team to get on a call with me...
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Navin Samuel
Delivery Manager at Cognizant
PagerDuty Operations Cloud support was good compared to BigPanda. We had a better experience with PagerDuty...
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Ganesh Singh
Network Operations Center Engineer at Samsung R&D Institute India
I did not often communicate with the technical support of PagerDuty Operations Cloud because I did not have access.
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Keshav Ray
Technical Lead at ScaleWorx
PagerDuty Operations Cloud does not require any maintenance from our end.
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Ayodeji Bayo-Makinde
Technical Support Engineer at Horizon/Bespoke Labs
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the...
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DeepakReddy
Senior Dev Ops Engineer at Scaler Academy
I would rate customer support a seven out of 10.
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PrashantGupta2
Software Engineer L2 at a tech vendor
I often communicate with the technical support and customer service of PagerDuty Operations Cloud when needed.
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Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
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Harshal Salim M K
Site Reliability Engineer at Equifax Inc.
Regarding PagerDuty Operations Cloud tech support, I personally have not escalated any issues, but my team has...
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Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
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Mukesh Ts
Software Developer at Webspruce
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
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Anonymous User
Site Reliability Engineer at a tech vendor
When making on-premises installations, we connected with PagerDuty Operations Cloud's technical support. They guided...
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Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
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Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Gilad Karmy
Tier 4 Support Team Leader at a comms service provider
I myself have not had to work with support very much, but I understand from my team that they are good and have...
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Aksharma Aksharma
Manager, OTT platform at a media company
Customer support can be improved. At times, we get a delay in response. It takes time to get things back on track and...
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Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
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Anonymous User
Ops Engineer at a tech vendor
The support is decent.
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Prathik Rokhade
Associate Sr. Manager at Financial Insight Technology, Inc.
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
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Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
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Anonymous User
Project Manger at a government
Customer support has been very good, and I can reach somebody anytime. I would rate customer support an eight on a...
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Chandrakanth Sangale
Network Operations Center Engineer at HTC Global Inc
I have created tickets with PagerDuty Operations Cloud support. In those scenarios, I received good responses from...
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Anonymous User
Vice President – IT, Enterprise Operations Tools at a tech vendor
I used PagerDuty Operations Cloud support. I would say they are pretty good, with regular support scoring eight or...
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Nambi Srinivasan
Senior SRE at IBM
My interaction with PagerDuty Operations Cloud's customer support mainly focused on customizing our workflows. They...
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Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
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Anonymous User
L1 SecOps Analyst at a tech vendor
Customer support is good.
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Anonymous User
Ai Engineer at a financial services firm
We have not used customer support explicitly.
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Review 1 of 30

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
We loved being able to track everything about tickets, including their open times and notifications for users...
Read full review of Zendesk »
Dimitri Cooper
Project Manager III at City of Union City Government
Customer support with Zendesk has always been top-tier. The few times we have had to reach out, the customer service...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
My experience with Zendesk's customer support has not been positive. When I open a ticket for a bug, it often does...
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Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
Director of IT at a computer software company
It's stellar.
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ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Messaging »
Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anonymous User
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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Anonymous User
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Review 1 of 30

Technical Support

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