Compare Palantir vs Progress Software

Palantir

Based on 18 reviews.

Progress Software

Based on 126 reviews.

Sample Customers

Palantir Gotham

Team Rubicon, CGI

Palantir Foundry

Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense

DataDirect

Killik & Co

Popular Solutions

6 reviews

0 reviews

3 reviews

4 reviews

3 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

10%

Government

Computer Software Company

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Fred_Lee
Enterprise Architect at a mining and metals company
I am getting into the ontology space using Palantir Foundry. The primary use case is for developing a common business...
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
We use this solution to help us ingest data, for data manipulation, and to enhance our workflows. We use this...
Read full review of Palantir Gotham »

Review 1 of 2

Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Raghvendra Jyothi
Manager Project Management at Capgemini
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Beverly R. Jamison
IT Solutions Architect / Computer Scientist at Practical Semantics
In my earliest use cases, MarkLogic was used for XML-based operations. I worked a lot in the publishing industry. The...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Systex Software
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Tajinder_Singh
Senior Software Engineer at a computer software company
We used to raise issues with Palantir support, and they had their own environment where we could raise tickets and...
Read full review of Palantir Foundry »
Manilal Kasera
Senior Software Engineer at Tiger Analytics
At the time, support was not very good. I would have preferred it if they were more helpful and responsive.
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
We haven't had to contact their technical support because we have an onsite team.
Read full review of Palantir Gotham »
Wallace Hugh
Manager at a tech services company
The solution has pretty good technical support. They are helpful and responsive and we have been satisfied with their...
Read full review of Palantir Foundry »
SRINIVAS RATHOD
Architect at L&T Technology Services
I haven't had the opportunity to discuss with Palantir Foundry technical support, but we were able to manage on our...
Read full review of Palantir Foundry »
Sai Arun Bandhakavi
Associate Vice President at a insurance company
The community is minimal so even if you're looking to solve something that's relatively basic, you have to get in...
Read full review of Palantir Foundry »
Anonymous User
Associate - Inhouse Consulting at a pharma/biotech company
Technical support is okay.
Read full review of Palantir Foundry »
Marco Cheung
Certified developer on Palantir Foundry at a comms service provider
The technical support team at Palantir Foundry is very responsive and knowledgeable. They are the brightest in the...
Read full review of Palantir Foundry »
Shikha Bansal
Senior Manager at freelancer
The technical support is very good and they respond quickly.
Read full review of Palantir Foundry »
Anonymous User
Sr Consultant at a consultancy
The customer support is not that great.
Read full review of Palantir Foundry »
Fred_Lee
Enterprise Architect at a mining and metals company
Palantir Foundry's customer service is excellent. I would rate it ten out of ten. They are knowledgeable, and their...
Read full review of Palantir Foundry »
Keshav Mandal
Senior Analyst/ Customer Business and Insights Specialist at a tech services company
I have not needed technical support.
Read full review of Palantir Foundry »
Mark Wozny
Manager, Data Governance at a healthcare company
We had account reps from Palantir, and they were our interface to tech support. They were pretty responsive. The tech...
Read full review of Palantir Foundry »
Anonymous User
Data Scientist at a financial services firm
Technical support is good and response time is 30 hours on average. Available knowledge-based articles are not very...
Read full review of Palantir Foundry »

Review 1 of 14

Argha Das
Senior Associate at Cognizant
I didn't need to contact the support because I was actually part of the development team, so I was involved in...
Read full review of MOVEit »
Murat Gultekin
Presales Consultant - Solution Architect at Hewlett Packard Enterprise
Support for Chef could be better. It needs improvement.
Read full review of Chef »
ASM Naushad Alam
Network Manager at a financial services firm
There is a very big gap in the support. We purchase WhatsUp Gold in 2012, then we migrated one time in 2017. But only...
Read full review of WhatsUp Gold »
Abduh Rumfot
It Security Consultant at juke
The support team is very communicative and provides fairly good support.
Read full review of Kemp LoadMaster »
MohammedHashim
Principal Architect at Brillio
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more...
Read full review of Chef »
Utkarsh Varma
Senior Consultant- Manager at EXL Analytics
We contacted support when we had a glitch with the system in the deployment phase and the support team reached out to...
Read full review of MOVEit »
IshtiaqKhalil
Information Security Engineer at BOK
Based on our experience, our interactions with customer service and support have been minimal, which we consider a...
Read full review of Kemp LoadMaster »
Swapnil Chavan
DC Project Delivery Senior Analyst at a financial services firm
We don't really have contact with support. We are not supposed to do this, however, whatever the client is doing...
Read full review of MOVEit »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
We are providing first-level technical support as a reseller. For the second-level or third-level support, we get...
Read full review of Flowmon »
AndreasKuhn
System Specialist at a tech vendor
The technical support team is good. I rate them nine out of ten.
Read full review of Kemp LoadMaster »
Anonymous User
System Administrator at Routeware, Inc.
Kemp has the best customer service of all the vendors we use.
Read full review of Kemp LoadMaster »
Anonymous User
Hewlett Packard Enterprise Solution Architect at a tech services company
I would rate tech support at nine out of 10.
Read full review of Kemp LoadMaster »
Ijaz Hussain
Manager at ZS Associates
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a...
Read full review of Chef »
Anonymous User
IT Specialist at Seismic Exchange, Inc.
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
Olayinka Adetijanwa
Solution Architect at ReDoy Corporation
I rate customer service and support a ten out of ten.
Read full review of Kemp LoadMaster »
Erik Wie
IKT Konsulent at a government
In terms of customer support, I've only used the service online and I've never had any phone support. I think I only...
Read full review of WhatsUp Gold »
Anonymous User
IT Project Manager at Spirica
Technical support is reactive. We haven't really needed to contact the support except for license renewal.
Read full review of Kemp LoadMaster »
Anonymous User
Messaging Architect at a tech services company
Customer Service: They are are very knowledgeable and friendly. Technical Support: They are are very knowledgeable...
Read full review of Kemp LoadMaster »
Fernando Zart
Owner at Optiwan
The technical support is really good and I've only needed to use the product manual a couple of times. It was...
Read full review of Kemp LoadMaster »
Anonymous User
Manager of Technology Architecture and Information Security at J.F. Shea Co., Inc.
Kemp customer service is excellent. When I had submitted a ticket for questions I had, the response was almost...
Read full review of Kemp LoadMaster »
Anonymous User
Product Manager at a tech services company
Customer Service: nil Technical Support: good
Read full review of Kemp LoadMaster »
Jason Dunn
Systems Administrator at a construction company
Customer service is fast and responsive. Haven't had to use it very often, if at all.
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator at Kliniken Maria Hilf GmbH
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Anonymous User
Systems Engineer at Rochester Regional Health
Technical support is always great for me. They respond quickly when a case is opened online and I have always had a...
Read full review of Kemp LoadMaster »
Anonymous User
Head Of Technology at a tech services company
They are excellent. I would rate them a ten out of ten.
Read full review of Kemp LoadMaster »
Anonymous User
Senior Consultant at Base It
We are satisfied with technical support.
Read full review of Kemp LoadMaster »
Mike Silva
Senior Operations Engineer at a retailer
We did use technical support, but not on a regular basis. We use our contact there, our account manager, who is...
Read full review of Chef »
Jakob Kvistgaard
Infrastructure Specialist at a tech services company
Kemp support is great. You always get qualified assistance and the support engineers are friendly and helpful. You...
Read full review of Kemp LoadMaster »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »
Anonymous User
Assistant Systems Administrator at a non-profit
We have not had contact with technical support.
Read full review of WhatsUp Gold »

Review 1 of 30

Technical Support

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