Compare Palantir vs Progress Software

Palantir

Based on 63 reviews.

Progress Software

Based on 148 reviews.

Sample Customers

Palantir Gotham

Team Rubicon, CGI

Palantir Foundry

Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense

DataDirect

Killik & Co

Popular Solutions

48 reviews

0 reviews

2 reviews

8 reviews

3 reviews

Top Industries

Manufacturing Company

13%

Financial Services Firm

10%

Government

Outsourcing Company

Financial Services Firm

12%

Construction Company

11%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
PALANTIR DATA ENGINEER at a healthcare company
I use Palantir Foundry for my primary use case, which involves building and maintaining end-to-end pipelines and...
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
We use this solution to help us ingest data, for data manipulation, and to enhance our workflows. We use this...
Read full review of Palantir Gotham »

Review 1 of 2

Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at Capgemini
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Tajinder_Singh
Senior Software Engineer at a computer software company
We used to raise issues with Palantir support, and they had their own environment where we could raise tickets and...
Read full review of Palantir Foundry »
SubhanReza
Staff/Assistant at a tech vendor
In my organization, we have a monthly call with Palantir support where we can sometimes find solutions from them. For...
Read full review of Palantir Foundry »
Michael Mahrous
Forward Deployed Engineer at Dubai Holding
I have not dealt with customer support directly; I have interacted with representatives, and they have been very...
Read full review of Palantir Foundry »
Habeeb Mustafa
Lead Data Engineer & Architect at a non-profit
I perceive the technical support for Palantir Foundry as standard and adequate; I interact primarily with the...
Read full review of Palantir Foundry »
Debiprasanna Mishra
Senior Data Engineer at BP
The customer support for Palantir Foundry was good, but it can be improved.
Read full review of Palantir Foundry »
Sarwar Mastan
Module Lead at a tech vendor
Customer support is nice. I would rate customer support an eight, maybe.
Read full review of Palantir Foundry »
ARNOLD FERNANDEZ
Developer at a consultancy
Customer support is an area they need to improve on; currently, we create tickets, and they respond within...
Read full review of Palantir Foundry »
Jon H.
Operations And Integration Chief at a aerospace/defense firm
I have contacted the technical support or customer support of Palantir a couple times. Especially for what they are...
Read full review of Palantir Foundry »
Manilal Kasera
Senior Software Engineer at Tiger Analytics
At the time, support was not very good. I would have preferred it if they were more helpful and responsive.
Read full review of Palantir Foundry »
Boominathan S
Senior Consultant at Capgemini
I have communicated with the technical support of Palantir Foundry since my company directly connects with Palantir...
Read full review of Palantir Foundry »
CarlosPena
CEO
I only created a ticket once, and the customer support was incredible. They responded within a few minutes and...
Read full review of Palantir Foundry »
Nicholas Stauffer
Logistics Management Specialist at a outsourcing company
Customer support for Palantir Foundry has been pretty good so far; I have only had one incident, and I got a response...
Read full review of Palantir Foundry »
Ataul Haque
AI Engineer at a insurance company
The customer support from Palantir Foundry is great, with fast query resolution. However, ensuring that issues do not...
Read full review of Palantir Foundry »
Sai Arun Bandhakavi
Associate Vice President at a insurance company
I am not sure in general about the technical support, but at least for our company, it is very fluid. Whenever...
Read full review of Palantir Foundry »
Marco Cheung
Certified developer on Palantir Foundry at a comms service provider
The technical support team at Palantir Foundry is very responsive and knowledgeable. They are the brightest in the...
Read full review of Palantir Foundry »
Tahir Tahirov
Data Analyst at BP Exploration Caspian Sea Ltd
I communicate with the technical support of Palantir Foundry less frequently these days. My last interaction occurred...
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
The solution has pretty good technical support. They are helpful and responsive and we have been satisfied with their...
Read full review of Palantir Foundry »
Anonymous User
Data Engineer & Management Governance Analyst at a tech vendor
While using Palantir Foundry, I have not faced any issues requiring customer support.
Read full review of Palantir Foundry »
Anonymous User
Software Development Manager at a healthcare company
Customer support from Palantir Foundry is also good; we collaborated well with their team.
Read full review of Palantir Foundry »
Anonymous User
PALANTIR DATA ENGINEER at a healthcare company
I have not faced any problems with customer support for Palantir Foundry. Customer support and engagement for...
Read full review of Palantir Foundry »
Anonymous User
forward deployed AI engineer at a tech vendor
Customer support should definitely be a concern, especially for the dev tier account I have been using, while for a...
Read full review of Palantir Foundry »
Anonymous User
Sr Consultant at a consultancy
The customer support is not that great.
Read full review of Palantir Foundry »
FernandoGarcía
Data Ops Engineer at a tech vendor
My experience with customer service or technical support from Palantir Foundry has been very good since we had a...
Read full review of Palantir Foundry »
Anonymous User
Data Development Manager at a healthcare company
Customer support for Palantir Foundry is okay. However, I am in this potentially better supported phase by Palantir...
Read full review of Palantir Foundry »
Nilesh Lahoti
Principal Architect at HCLTech
The customer support for Palantir Foundry is very good.
Read full review of Palantir Foundry »
Anonymous User
Software Engineer III at a retailer
Customer support for Palantir Foundry is good. I am not certain if that service comes as part of being a Palantir...
Read full review of Palantir Foundry »
Anonymous User
Product Manager
The customer support for Palantir Foundry is good.
Read full review of Palantir Foundry »
Tegshbayar Ganbat
Palantir Data Engineer at a tech vendor
Customer support is good, and we interact frequently with the support team. I would rate customer support an eight....
Read full review of Palantir Foundry »
Anonymous User
Director, Data Solutions at a financial services firm
I cannot comment on customer support since I did not have to reach out to customer support for anything during my use...
Read full review of Palantir Foundry »
Mark Wozny
Manager, Data Governance at a healthcare company
We had account reps from Palantir, and they were our interface to tech support. They were pretty responsive. The tech...
Read full review of Palantir Foundry »

Review 1 of 30

Utkarsh Varma
Senior Consultant- Manager at EXL Analytics
We contacted support when we had a glitch with the system in the deployment phase and the support team reached out to...
Read full review of MOVEit »
TariqSiddiqui
Principal DevOps engineer at Autodesk, Inc.
I have never used Chef's customer support because we have mostly fixed our issues through code changes on our end.
Read full review of Chef »
Rahul Soman
IT Infrastructure Specialist at Dynatrade LLC
The support for this solution is good. I would rate it a four out of five.
Read full review of WhatsUp Gold »
K. Rajesh
Senior Consultant Development at Infogain
I would rate customer service as a four out of ten.
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at Capgemini
Technical support is good so I rate support a nine out of ten.
Read full review of Telerik Test Studio »
G Srivastava
Senior Cloud Engineer at a tech services company
Since we used the free version, the license cost was zero. We have not used the paid version, so we have not had the...
Read full review of Chef »
ASM Naushad Alam
Network Manager at a financial services firm
There is a very big gap in the support. We purchase WhatsUp Gold in 2012, then we migrated one time in 2017. But only...
Read full review of WhatsUp Gold »
Tom Condo
Supervisor Information Services Operations at Seminole County Public Schools
At the beginning, we did contact them for a little help but we generally don't have any issues with it.
Read full review of WhatsUp Gold »
Anonymous User
Information Technology Manager at Larson Engineering, Inc.
Their customer service and tech support are excellent. Their technical support team leads you in the right direction....
Read full review of Kemp LoadMaster »
Amit Chaudhary
Primary Architect at Autodesk, Inc.
If we need help, we raise an AWS ticket. Then, the AWS support helps us with the technical support.
Read full review of Chef »
Anonymous User
Senior Consultant at a tech services company
Technical support is good. So far every case is handled properly.
Read full review of Kemp LoadMaster »
Anonymous User
Vice President Strategic Development at a hospitality company
Technical support is great. It's 24/7, 365 days a year.
Read full review of Progress OpenEdge RDBMS »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
Anonymous User
Key Account Manager at a tech services company
The support from the solution is very good. I would rate the support of Flowmon Solution an eight out of ten.
Read full review of Flowmon »
Anonymous User
IT Senior Systems Administrator at a tech consulting company
When I first started, I did contact the technical support team to see whether I could get the new version of the...
Read full review of WhatsUp Gold »
Anonymous User
IT Project Manager at Spirica
Technical support is reactive. We haven't really needed to contact the support except for license renewal.
Read full review of Kemp LoadMaster »
Anonymous User
Pre-Sales / Technical Account Manager at a tech services company
I am really happy with the product, support-wise. We handle the first level of support for our customers. If it is an...
Read full review of WhatsUp Gold »
Anonymous User
Principal Systems Engineer at World Travel Holdings
Kemp's Support is the best in the business, having opened several tickets with them over the years they have always...
Read full review of Kemp LoadMaster »
Wil Whitlark
Lead DevOps Engineer at General Assembly
I've contacted them before about the same issues that I have mentioned for improvement. Because Chef is being...
Read full review of Chef »
Anonymous User
Technical Architecture Support at a tech vendor
My experience with customer support is that we use Cinc, so there is no customer support available.
Read full review of Chef »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »
Anonymous User
Managing Computers & Telephone System Infrastructure at Techjet
I recently had one small glitch when syncing to an iPhone. I received support that was courteous, polite,...
Read full review of Kemp LoadMaster »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
JindrichStumpf
Project Manager at Galeos
Progress offer standard technical support, and they are very responsive if you need it. So they provide 24x7 support...
Read full review of Progress OpenEdge RDBMS »
Jakob Kvistgaard
Infrastructure Specialist at a tech services company
Kemp support is great. You always get qualified assistance and the support engineers are friendly and helpful. You...
Read full review of Kemp LoadMaster »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
Anonymous User
Messaging Architect at a tech services company
Customer Service: They are are very knowledgeable and friendly. Technical Support: They are are very knowledgeable...
Read full review of Kemp LoadMaster »
Anonymous User
System Administrator Senior Supervisor at Xceed
very helpful technical team
Read full review of Kemp LoadMaster »
Anonymous User
Team Lead at Colan Infotech Private Limited
The technical support is really great and they respond quickly. The people at Kemp were very kind and I got always a...
Read full review of Kemp LoadMaster »
Swapnil Chavan
DC Project Delivery Senior Analyst at a financial services firm
We don't really have contact with support. We are not supposed to do this, however, whatever the client is doing...
Read full review of MOVEit »

Review 1 of 30

Technical Support

No Data Available

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