Compare Ping Identity vs SailPoint

Ping Identity

Based on 69 reviews.

SailPoint

Based on 73 reviews.

Latest Research

Buyer's Guide

Ping Identity Platform vs. SailPoint Identity Security Cloud

June 2026

SailPoint Identity Security Cloud vs. Ping Identity Platform

Updated: June 2026

Buyer's Guide

ForgeRock vs. SailPoint Identity Security Cloud

June 2026

SailPoint Identity Security Cloud vs. ForgeRock

Updated: June 2026

Buyer's Guide

ForgeRock vs. SailPoint Identity Security Cloud

June 2026

ForgeRock vs. SailPoint Identity Security Cloud

Updated: June 2026

Sample Customers

ForgeRock

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Ping Identity Platform

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Popular Solutions

ForgeRock

9 reviews

Ping Identity Platform

13 reviews

SailPoint Identity Security Cloud

11 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Financial Services Firm

21%

Manufacturing Company

Retailer

Computer Software Company

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmitRathod
Senior Analyst at Toll Holdings Limited
The use case I mentioned, particularly for Single Sign-On, is that we have used it for Single Sign-On. It allows...
Read full review of Ping Identity Platform »
Shreya Reddy
Software Engineer at a financial services firm
Our main use case for ForgeRock is to manage secure user authentication and authorization for our enterprise...
Read full review of ForgeRock »

Review 1 of 2

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
Read full review of SailPoint Agent Identity Security »

Review 1 of 2

Customer Service

Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of Ping Identity Platform »
Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
Dilip Reddy
Ping Engineer at Equitable
If some access is denied to some users, then they can contact the support team for help you can help them fix...
Read full review of Ping Identity Platform »
SmritiGupta
Senior CyberSecurity Consultant at RNS
The solution’s technical support is good.
Read full review of ForgeRock »
SumitGupta5
IAM CONSULTANT at a tech services company
The customer support is fine; we typically have to go through an online ticketing system on their website. I would...
Read full review of ForgeRock »
Trisha Bhola
Senior Associate at Cognizant
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
Read full review of ForgeRock »
Ahmet Murat Ülker
Devops Engineer and Trainer at a tech vendor
As ForgeOps is not internally supported as a product feature, one always has to have professional service to support...
Read full review of ForgeRock »
Lakshmi Kanth Muthyala
IAM lead at Tata Consultancy
They provide good technical support, but resource availability can be limited compared to larger providers like Azure...
Read full review of Ping Identity Platform »
Atowheed Tahid
Principal Consultant at Road2Value
ForgeRock's customer support is very good. Generally, the team is very responsive and takes a sense of ownership and...
Read full review of ForgeRock »
Anonymous User
Manager at a consultancy
Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to...
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support team is very good.
Read full review of ForgeRock »
Anonymous User
CEO at a non-profit
ForgeRock's technical support is pretty good compared to other products. The only thing is they don't want you to ask...
Read full review of ForgeRock »
Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
In Ping, I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors...
Read full review of Ping Identity Platform »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of Ping Identity Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
I have interacted with ForgeRock support a few times, mainly for configuration clarifications and complex...
Read full review of ForgeRock »
Anonymous User
Technology Solutions Leader at a outsourcing company
We're still in the honeymoon phase with ForgeRock. Even though we have very small business interests with them today,...
Read full review of ForgeRock »
Anonymous User
Clustercoördinator Vernieuwing en Ontwikkeling
Very good. Helped correctly. Bugs were fixed quickly.
Read full review of ForgeRock »
Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
Read full review of Ping Identity Platform »
Anonymous User
Identity Architect at a financial services firm
The support for this solution is good.
Read full review of ForgeRock »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of Ping Identity Platform »
Anonymous User
Level 3 it security engineer at a manufacturing company
We get support. The support engineers are good. They are quite proactive.
Read full review of Ping Identity Platform »
Bindu Gowda
Technology Security Analyst at a tech services company
We receive adequate support. Every time we reach out to them, they're there for us. Whether it's relevant...
Read full review of ForgeRock »
Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
Read full review of Ping Identity Platform »
Prabhakar P.
Iam Consultant at itcinfotech
I have contacted the technical support team at PingFederate. I would rate their help as two out of ten. The problem...
Read full review of Ping Identity Platform »
Senthil Kandhasamy
Solution Engineer at Sennovate Inc
I provide full support in the application integration for our customers.
Read full review of ForgeRock »
Tavernt Muchenje
Managing Director at I'curity Solutions
ForgeRock was born out of the open souced technology and users can use the community support without a license. Users...
Read full review of ForgeRock »
Anonymous User
President at a tech services company
The technical support is fine and we have not had any issues.
Read full review of ForgeRock »
Anonymous User
Head Of Service Management at a financial services firm
Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support...
Read full review of ForgeRock »
Bino Yohannan
Technology Architect at a tech services company
It's awesome. Instant responses on support calls.
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support is not proactive. If an issue or concern is raised, the support person must jump on a call as...
Read full review of Ping Identity Platform »

Review 1 of 30

Mitch MO
Specialist Consultant at a financial services firm
I have not directly received support from this company because another department handles all support inquiries....
Read full review of SailPoint Identity Security Cloud »
Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.