Compare Plixer vs Rapid7

Plixer

Based on 15 reviews.

Rapid7

Based on 190 reviews.

Sample Customers

Plixer Scrutinizer

Oxford Networks, Squaw Valley Ski Holdings, UltiSat, Wipro, West Aurora School District 129, SUNY Geneseo College, Bloomington Public Schools, First National Bank of Pennsylvania, Kitsap Credit Union, Metropolitan Transit Authority of Harris County Houston Texas, Carilion Clinic, Banner Health, IDEXX Laboratories, Phibro Animal Health Corporation, Goodwill Industries, Parmalat, Armstrong Coal Company, Flybe, James Walker

Great Bay

Novo Nordisk, Ford, P&G, Progressive, Sony

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

0 reviews

16 reviews

7 reviews

7 reviews

Top Industries

Financial Services Firm

11%

Government

Manufacturing Company

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ira Mulyanti
Sales Director at a comms service provider
My company's clients use Plixer Scrutinizer for network monitoring elements, like CPE, and for a bit of network...
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Review 1 of 1

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Ira Mulyanti
Sales Director at a comms service provider
I rate the technical support an eight out of ten.
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Ronald Jansen
Owner/President at a tech services company
You don't really need technical support for Plixer Scrutinizer, especially for people who are very skilled already...
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Murali Kodihalli
Systems Analyst at a government
Technical support is good. If we open a ticket they call back and we work together to solve issues. They are very...
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Anonymous User
Networks BAU Lead at a consultancy
Technical support is very good, very honorable, and very helpful.
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AdrianGrant
Network Manager at a financial services firm
Their tech support is unbelievable. They're really good. I've never been out of sorts for more than 15 minutes....
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Anonymous User
Sr. Network Engineer at a financial services firm
Whenever we call in for support, 99 out of 100 times, the first person we talk to can resolve our issue. They have an...
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Anonymous User
Network Infrastructure at a tech vendor
The technical support has been excellent. Any problems that we have had, the technical support has been able to...
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Anonymous User
Works at a retailer
The technical support for Plixer Scrutinizer was fantastic. The team was awesome. Support was very responsive, very...
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NickEllson
Sr. Network Engineer at a retailer
The technical support is stellar. It feels like Plixer really has the one product that they're doing, and that's...
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Torry Henderson
Network Engineer at a comms service provider
They need better customer service that can help you make the trial experience better.
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Anonymous User
Business Security Officer at a insurance company
The solution's technical support is second to none.
Read full review of Plixer Scrutinizer »
Anonymous User
Head of Network Group at a consultancy
They are really great. With my most recent experience, two days ago, they responded quite quickly. They're...
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Anonymous User
Network Engineer at a healthcare company
The technical support was good.
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Review 1 of 13

Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Asim Naeem
Principal IT Security & Compliance at a outsourcing company
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Arun Babu
SOC analyst at a media company
The customer support provided by Rapid7 InsightCloudSec is pretty good. We receive enough support on time. In more...
Read full review of Rapid7 InsightCloudSec »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Gaurab Silwal
Platform Engineer at a tech vendor
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided...
Read full review of Rapid7 InsightCloudSec »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Pongtosaporn Junlobol
Vice President at a tech services company
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Regarding technical support for Rapid7 InsightConnect, they are pretty great. Sometimes it is not always super easy...
Read full review of Rapid7 InsightConnect »
Danny_Hermanus
IT Manager at a manufacturing company
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at a tech services company
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Damir Miklavčič
Security Analyst at a insurance company
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at a comms service provider
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Chiko Phiri
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Hiroshi Watanabe
Marketing Expert at a comms service provider
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Midhun Kumar
Head of Infrastructure at a tech vendor
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM...
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at a tech services company
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Davide Baudanza
CoFounder & Head of Technology at a tech services company
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

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