Compare Plixer vs Vectra AI

Plixer

Based on 15 reviews.

Vectra AI

Based on 47 reviews.

Sample Customers

Popular Solutions

Plixer Scrutinizer

0 reviews

Vectra AI

8 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

Government

Real Estate/Law Firm

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ira Mulyanti
Sales Director at ARGA SOLUSI
My company's clients use Plixer Scrutinizer for network monitoring elements, like CPE, and for a bit of network...
Read full review of Plixer Scrutinizer »

Review 1 of 1

RahulReddy
Consultant at a retailer
Vectra AI is my main cybersecurity tool, and we use the AI data in our company. For example, when we discovered a...
Read full review of Vectra AI »

Review 1 of 1

Customer Service

Ronald Jansen
Owner/President at Abraxax
You don't really need technical support for Plixer Scrutinizer, especially for people who are very skilled already...
Read full review of Plixer Scrutinizer »
Ira Mulyanti
Sales Director at ARGA SOLUSI
I rate the technical support an eight out of ten.
Read full review of Plixer Scrutinizer »
Murali Kodihalli
Systems Analyst at HUD
Technical support is good. If we open a ticket they call back and we work together to solve issues. They are very...
Read full review of Plixer Scrutinizer »
Anonymous User
Business Security Officer at a insurance company
The solution's technical support is second to none.
Read full review of Plixer Scrutinizer »
Torry Henderson
Network Engineer at Infinity Sales Group
They need better customer service that can help you make the trial experience better.
Read full review of Plixer Scrutinizer »
Anonymous User
Head of Network Group at a consultancy
They are really great. With my most recent experience, two days ago, they responded quite quickly. They're...
Read full review of Plixer Scrutinizer »
Anonymous User
Networks BAU Lead at a consultancy
Technical support is very good, very honorable, and very helpful.
Read full review of Plixer Scrutinizer »
AdrianGrant
Network Manager at IOOF Holdings Ltd
Their tech support is unbelievable. They're really good. I've never been out of sorts for more than 15 minutes....
Read full review of Plixer Scrutinizer »
Anonymous User
Network Engineer at a healthcare company
The technical support was good.
Read full review of Plixer Scrutinizer »
Anonymous User
Network Infrastructure at a tech vendor
The technical support has been excellent. Any problems that we have had, the technical support has been able to...
Read full review of Plixer Scrutinizer »
Anonymous User
Sr. Network Engineer at Kitsap Credit Union
Whenever we call in for support, 99 out of 100 times, the first person we talk to can resolve our issue. They have an...
Read full review of Plixer Scrutinizer »
Anonymous User
Works at a retailer
The technical support for Plixer Scrutinizer was fantastic. The team was awesome. Support was very responsive, very...
Read full review of Plixer Scrutinizer »
NickEllson
Sr. Network Engineer at Columbia Sportswear
The technical support is stellar. It feels like Plixer really has the one product that they're doing, and that's...
Read full review of Plixer Scrutinizer »

Review 1 of 13

Tony Whelton
Director IT at Wellington College
Vectra AI's integration team was spot-on. They helped us with a very well-defined and well-tested plan, and they...
Read full review of Vectra AI »
Przemyslaw Cichochki
Security Consultant at a healthcare company
Regarding technical support, I am in direct contact with a few people at Vectra. I enjoy cooperating with them....
Read full review of Vectra AI »
Mohammad Alkurdi
Owner at Fortibits
They are supportive. From a support perspective, they are supportive, to be honest with you.
Read full review of Vectra AI »
Sajid Mukhtar
Associate Director Security at a outsourcing company
From what I've heard, the support team is responsive and helpful. However, I haven't had the opportunity to directly...
Read full review of Vectra AI »
Atakan Oztuna
Technical Sales Engineer at Barikat Cyber Security WLL
We have a strong local presence and support in this market, and our company's origins in Turkey also contribute to...
Read full review of Vectra AI »
John Vicencio
Cyber Specialist, Forensics at Richemont
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I...
Read full review of Vectra AI »
Nawaf Fawaz
Planning& Performance Analyst at National Information Center, Ministry of Interior, Saudi Arabia
When I create tickets, the response is fast, and issues are solved promptly. However, more technical queries may take...
Read full review of Vectra AI »
Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
Read full review of Vectra AI »
Anonymous User
Security Engineer at a legal firm
I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the...
Read full review of Vectra AI »
Anonymous User
Head of system and infrastucture at a government
Vectra AI's tech support is very good. Like I said, we had a rough start with the solution because we did not have...
Read full review of Vectra AI »
Anonymous User
Operations Manager at a healthcare company
Through the different phases of deployment that we have gone through so far, we have been mainly assigned one...
Read full review of Vectra AI »
Mark Davies
Security Operations Specialist at a tech services company
Their technical support is excellent.
Read full review of Vectra AI »
Anonymous User
Head of IT Security, Acting CISO at a retailer
The technical support is fast, customer-oriented, and has a great skill set. When we started with Vectra AI, we...
Read full review of Vectra AI »
Anonymous User
Senior Security Engineer at a manufacturing company
Their technical support is pretty good. They're very responsive. Nine out of 10 times, they understand my problem....
Read full review of Vectra AI »
Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
Read full review of Vectra AI »
Anonymous User
Operational Security Manager at a financial services firm
The tech support is surprisingly good. We had questions, we faced some slight issues, and we always got very quick...
Read full review of Vectra AI »
Maik Gonstala
Network Engineer at a healthcare company
Vectra's technical support is very fast. They have been able to resolve the tickets I created very quickly. I would...
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
Read full review of Vectra AI »
Farman Ullah
SOC Administrator at The National Commercial Bank
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
Read full review of Vectra AI »
Anonymous User
Network Engineer at a comms service provider
The tech support is great. Whenever we had a problem, we got an answer immediately. This helps with having a general...
Read full review of Vectra AI »
Anonymous User
Cyber Security Engineer at a tech services company
The support is quite reliable depending on the service engineer assigned. I would rate them between eight and nine.
Read full review of Vectra AI »
Anonymous User
Manager, IT Security at a energy/utilities company
They are very competent and good. They are always able to solve problems.
Read full review of Vectra AI »
David Heed
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
Read full review of Vectra AI »
Anonymous User
Information Technology Security Engineer II at a mining and metals company
They have very good tech support.
Read full review of Vectra AI »
Headofinfosec82347
Head of Information Security at a outsourcing company
The support is excellent. We've had really good technical support from Vectra AI all the time. We have very regular...
Read full review of Vectra AI »
Anonymous User
Product Owner NDR at a tech vendor
I rate Vectra customer support ten out of ten. They're excellent, and they'll find the correct answer even if they...
Read full review of Vectra AI »
Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
Read full review of Vectra AI »
Anonymous User
Head of Information Security at a financial services firm
Their support is excellent. They're very responsive. Exactly as you would hope for from a vendor, which is rare.
Read full review of Vectra AI »
Anonymous User
Director, Information Security at a university
Vectra's technical support is very good.
Read full review of Vectra AI »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.