Compare PortSwigger vs Veracode

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Popular Solutions

PortSwigger Burp Suite Professional

10 reviews

PortSwigger Burp Suite Enterprise Edition

4 reviews

Veracode

20 reviews

Veracode Security Labs

1 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

Government

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

11%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Moti Huberman
Penetration Tester & Information Security Expert at a comms service provider
I have used the Intruder tool in PortSwigger Burp Suite Professional at least once or twice. It is used to fuzz...
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Review 1 of 1

VinothKumar5
Head for Application Security at Hexaware Technologies Limited
I work in a service-based organization with multiple tools, as every different customer is using different tools....
Read full review of Veracode Security Labs »
Anonymous User
Head of Security Architecture at a healthcare company
My use case for Veracode includes utilizing the SSA and SAST modules as part of improving the code that we are...
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Review 1 of 2

Customer Service

Mouli Siramdasu
Associate Consultant at ATOS
Technical support was excellent. They were very fast. They also offered good documentation which was very helpful to...
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Anuradha.Kapoor Kapoor
Head - Quality Control at Net Solutions
The support is not very quick in answering, but they do answer. So, I would like them to be faster.
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Mustufa Bhavnagarwala
CyberRisk Solution Advisor at a consultancy
I have never contacted the solution's technical support team for any help.
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Siddharth-Singhal
Consultant at a consultancy
The technical support is quite good.
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Tatyasaheb Patil
QA Lead at eLuminous Technologies Pvt. Ltd.
I faced some login issues and contacted the support team, but the team could not provide a solution. I found the...
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JAMES JOY
Senior Cyber Security Analyst at a tech services company
Whenever we email, they respond back on time. The support is brilliant.
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AnkithKumar
Application Security Consultant at a tech services company
I have not needed to use the support from PortSwigger Burp Suite Professional.
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Anonymous User
Founder and Director at a financial services firm
The solution offers good support services. There's also the product team that can assist. Overall, I've been happy...
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Anonymous User
Director at a consultancy
I haven't needed to contact their technical support.
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Anonymous User
Senior IT Security Analyst at a transportation company
I have not used the support from PortSwigger Burp Suite Enterprise Edition because it is straightforward.
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Anonymous User
IT Security Analyst at a tech services company
I haven't yet used their technical support.
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Anonymous User
Chief Info Sec Engineer at Sri Lanka CERT
The technical support is all right. This said, we have requested support on a couple of occasions, specifically one...
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Anonymous User
Lead Software Architect at a tech services company
I have not contacted technical support. We have not experienced any issues where we couldn't resolve them using our...
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Vijayanathan Naganathan
Director - Head of Delivery Services at Ticking Minds Technology Solutions Pvt Ltd
I found technical support to be quite responsive. I usually get an email response within three or four hours which is...
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Abdullah Ozkan
Information Security Engineer at Tübitak Bilgem
The support from PortSwigger is passable.
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Anonymous User
AVP - Software Quality Assurance at a tech services company
We haven't had to contact technical support.
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Anonymous User
IT Auditor & Compliance Officer at a tech vendor
I would rate their technical support a five out of five.
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Srinivas Walikar
Senior Business Development Manager at Intouch World
The technical support for PortSwigger Burp Suite Professional is pretty good, and I would give it a nine.
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Anonymous User
Penetration Testing Advisor at a tech services company
I didn't use technical support.
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Sajda Bano
Quality Analyst at Hiup Solution
I do not have any experience with technical support. I had a colleague who would deal with support.
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Saminda Jayawardene
Compliance Manager at a tech services company
We haven't had any reason yet to contact technical support. Aside from support, they should hold consistent webinars...
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Anonymous User
Penetration Tester at a tech services company
The documentation is very good, so I have never needed to contact technical support.
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Anonymous User
Works
We have not needed to contact technical support, although there is a very big community of users.
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Anonymous User
Application Security Enginee at a tech vendor
I have also had some queries and I have used their support services. It was like all solutions out there. They are...
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Rahul Patel
Cyber security Lead at a manufacturing company
Technical support gave me a few options to speed up the scanning process, but it still took three or four days. I...
Read full review of PortSwigger Burp Suite Enterprise Edition »
Dhaba C
Team Lead at dhabsc
I haven't had the opportunity to interact with their technical team directly. However, the blogs are very informative...
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Anonymous User
Information Systems Security Officer at a financial services firm
I have not used technical support, but online documentation and Help have always been sufficient.
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Anonymous User
Application Security Enginee at a tech vendor
The technical support team resolved my issue, though it was not immediate. Since this experience was years ago, I...
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SivaPrakash
Senior Test Engineer II at a financial services firm
PortSwigger Burp's technical support is all right. The issues are resolved very quickly so we don't have to wait for...
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Pierre Lend
Cyber Security Consultant at Accenture
All resources on PortSwigger are online, whether on their website or forums. Whenever we encountered any issue, we...
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Review 1 of 30

Deepak Naik
Chief Security Officer at Digite
I rate Veracode support eight out of 10. They are quite good at responding to issues.
Read full review of Veracode »
AjitMatthew
Principal. - Head - IT, Information Security and Admin at a consultancy
The technical support response time is slow.
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Satheesh Bojedla
Senior engineer at a financial services firm
I contacted the solution's technical support during the automation part, and it went well, after which I never faced...
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Daniel Krivda
DevOps Engineer at a insurance company
I worked with the technical support to integrate some things. One of our private cloud providers only had old...
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Ajit Matthew
Sr. Partner IT and Information Security at themathcompany
The Veracode technical support is very good. They are responsive and very knowledgeable. Every time we wanted to set...
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Zach Handzlik
Release Manager/Scrum Master at Amtech Software
Veracode's technical support is very responsive, and I've heard back within 24 hours regarding a couple of issues...
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Saket Pandey
Product Manager at a hospitality company
The technical support team is knowledgeable. In the initial stages, when our team lacked the technical capability to...
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Jesus Montes Ceron
Architect of solutions at IPComMx
We are very pleased with the support.
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Oluseyi Osifalujo
Executive Director at Precise Financial Systems Limited
Based on the limited interaction we've had with technical support, I am satisfied with their service.
Read full review of Veracode »
Evan Gertis
Penetration Tester at a tech vendor
I rate Veracode support 10 out of 10. Their customer support is incredible. If I have any issues, I can immediately...
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David-Robertson
Director Enterprise Architecture at Exeter Finance Corp.
I rate Veracode's support engineers eight and their frontline support four. Their engineers are typically good and...
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Geofrey Mutabazi
Founder at a manufacturing company
The technical support is responsive and helps us resolve our issues quickly.
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Anonymous User
Head Of Information Security at a media company
Their support was really good. I would give them a B+ and maybe an A-. The only thing that's really taking support...
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Anonymous User
Chief Technology Officer at a tech vendor
Technical support is excellent. It meets our needs.
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Pradeep Honaganahalli Basavaraju
ML engineer at a consultancy
I've personally interacted with the customer service and support recently for a few issues, and their support is...
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Anonymous User
Sr. VP Engineering at a computer software company
We bought their premier service package and that allows us to have access to their consultants, their customer...
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Anonymous User
Associate Consultant at a comms service provider
We have not been in touch with Veracode's technical support.
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Anonymous User
Technical Director at a financial services firm
They're outstanding. Best in class. Absolutely. They bend over backwards to help us. We'll come up with questions and...
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Anand Kumar
LSA at a consultancy
The technical support team's response time is inadequate. Typically, they fail to provide assistance beyond the...
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Oleksandr Klymenko
Development Manager at a computer software company
I am very pleased with the Veracode support because so far, there were no issues where they were not able to help us....
Read full review of Veracode »
Divakar Rai
Senior Solutions Architect at NessPRO Italy
Technical support was good and I was very happy with them. We did not have that many issues to start with. They...
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Swarup M
Security Analyst at a tech services company
Support is very good. The support team resolves some issues within 24 hours.
Read full review of Veracode »
Anonymous User
Senior Software Developer at a pharma/biotech company
We didn't use their technical support.
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Anonymous User
Senior Manager Cyber Security at a tech services company
There are cultural differences in the way we communicate with people from different countries. So, when a Japanese...
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Anonymous User
Software Developer/Architect at a insurance company
We didn't use the technical support, so I can't comment on this question.
Read full review of Veracode »
Reviewer339593
Cybersecurity Executive at a computer software company
There are some great, positive things about Veracode and the relationship they try to form with the clients....
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Dristi Kurre
Lead Information Security Analyst at a financial services firm
The technical support by Veracode is good because we have encountered problems before, and the team supported us...
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Anonymous User
Product Security Engineer at a tech services company
I haven't worked with Vercode's support and therefore cannot comment on how helpful or responsive they are.
Read full review of Veracode »
Anonymous User
IT App Security Senior Analyst at a transportation company
Their support is pretty good.
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ShubhamMittal
Data Research Analyst & Business Development at DIS Research
The support team could be more responsive, and the dependency of users on the support team is too high and should be...
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Review 1 of 30

Technical Support

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