Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 492 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Endpoint

107 reviews

SentinelOne Singularity Cloud Security

59 reviews

SentinelOne Wayfinder Threat Detection and Response

13 reviews

Top Industries

Comms Service Provider

23%

Construction Company

23%

Financial Services Firm

10%

University

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
In my daily work, the main use case for SentinelOne Singularity AI SIEM is creating rules, fine-tuning, source...
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GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
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KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
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Anonymous User
Desktop Support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
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Review 1 of 5

Customer Service

No Data Available

Jesse McClure
Intern SOC Analyst at a tech services company
I've never contacted technical support.
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Likhith Varma
Senior Security Analyst at Areté Associates, Inc.
I am aware of SentinelOne's tech support team. When I encounter agent issues, I create support cases, and the team...
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MadhawaLiyanage
Head of Solutions and Cybersecurity at NGXESS
The technical support is good.
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Chris East
IT Manager at a tech vendor
Technical support is quick and provides great documentation to explain issues and remove agents.
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Stuart-Wilson
Senior Technical Account Manager at a tech services company
I would rate their technical support around seven out of ten. I don't deal with it on a daily basis, but certainly...
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Mathew Gonzalez
IT Support Specialist at a non-tech company
Their support has been fantastic. They are quick to respond. I've never had an issue with their support. What little...
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Chetan Yelve
Software Engineer at Cateina Technologies
I rate SentinelOne Singularity Cloud Security support nine out of ten.
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Abuzark Abuzark
Cybersecurity Engineer at Gigabit Technologies Pvt Ltd
Customer support for SentinelOne is generally good, with knowledgeable technical teams and useful resources for...
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Kevin Thompson.
Director of information technology at Stuart & Branigin LLP
The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes...
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Abuzer Khan
Network engineer at ACC Ltd
I would describe their support as neutral.
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Anonymous User
Assistant System Engineer at a tech vendor
The technical support is good.
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Anonymous User
Desktop Support Engineer at a outsourcing company
The customer support for SentinelOne Wayfinder Threat Detection and Response has been supportive and responsive. They...
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Baltazar Santaella
Deputy CISO at The University of Texas at El Paso
Technical support is super. They are very helpful and relatively quick to respond. Sometimes they take a little bit...
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Reviewer314545
Director, Information Technology at a tech services company
Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every...
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Travis Curley
Information Security Engineer at a recreational facilities/services company
Technical support is really good. Whenever a threat comes into our environment, they will comment and give analysis....
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Joseph Damian
IT Director at a wholesaler/distributor
We do not have a support package, so we pay per use, which is expensive. However, they are very professional and...
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Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support is excellent.
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Anonymous User
CISO at a insurance company
Technical support has been excellent so far.
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Vishwanathan Selvam
Senior Bid Manager at Caveo Infosystems India PVT LTD
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
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Anonymous User
SecOps Engineer at a media company
We found the technical support for SentinelOne Singularity Complete one of the best we've ever had to deal with,...
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Anonymous User
IT Manager at a financial services firm
I don't contact technical support very often, but when I have, I haven't been disappointed. For example, the Scalar...
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Anonymous User
Specialty Cybersecurity at a tech vendor
Customer support for SentinelOne Singularity Endpoint is very good, but I think there needs to be more improvement in...
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David Heinz
Director, Infrastructure & Security at Dreamscape Companies
The customer support for SentinelOne Singularity Complete is phenomenal. I would rate the customer support a ten on a...
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Anonymous User
CISO at a computer software company
They offer fairly decent technical support. We've not had any major challenges with them so far. The support team has...
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Anonymous User
Data Analyst at a legal firm
The technical support has been very helpful and responsive. I had no issues, and I am very happy with the outcome.
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Vedangi Jadhav
Technical Support Engineer at Softcell Technologies
I rate the technical support for SentinelOne at nine.
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Gnanaprakash Masilamani
Head of Global Solutions at Arete Advisors
I rate SentinelOne support four out of 10. Their response is usually slow, even for priority one issues. They don't...
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Anonymous User
Security Engineer at a financial services firm
Their technical support is pretty good. I would rate them an eight out of ten.
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Tanmay Bhattacharjee
Lead Security Engineer at Reward360 Global Services Pvt Ltd.
The technical support is the best. They can integrate our suggestions for security control into Cloud Native Security...
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SameerJadhav
SOC Analyst at Softcell Technologies Limited
I rate the technical support for SentinelOne Singularity Endpoint as 8 out of 10.
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Review 1 of 30

Technical Support

No Data Available

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