Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 421 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Endpoint

74 reviews

SentinelOne Singularity Cloud Security

63 reviews

SentinelOne Wayfinder Threat Detection and Response

6 reviews

Top Industries

Comms Service Provider

23%

Construction Company

21%

Financial Services Firm

11%

Computer Software Company

11%

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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Sreeraj Mohandas
Security Engineer at HashXpert

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GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
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Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I am using SentinelOne Singularity AI SIEM as a customer only, and I have taken it very recently. I am using it to...
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Prathamesh Samant
Presales Manager at a manufacturing company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
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Review 1 of 5

Customer Service

No Data Available

IT_Blue_Team_Person
Soc Analyst at a retailer
Most of the technical support team members I have spoken to at the level two and level three levels of support have...
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PradeepBhat
Security Engineering Manager at a media company
I rate SentinelOne Singularity Cloud Security support 7 out of 10. Before SentinelOne acquired SentinelOne...
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Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
The technical support for SentinelOne is good. I would give them eight points for support on a scale from zero to...
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PrathmeshChavan
IT Developer at Team Global Express
The technical support has been satisfactory.
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Akshay Bhosale
Cloud Engineer at ACC Ltd
The technical support is excellent. I would rate them a nine out of ten.
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Andrew W
VP - Information Technology at a financial services firm
I have talked to SentinelOne support multiple times, but not on the cloud-native security front. I cannot add...
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Stuart-Wilson
Senior Technical Account Manager at a tech services company
I would rate their technical support around seven out of ten. I don't deal with it on a daily basis, but certainly...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Sayyed Mujahid Ali
Soc Anaylst at Softcell Technologies Limited
SentinelOne's customer service is outstanding and rates ten out of ten. We have used SentinelOne support multiple...
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Magdy Ali
Network & Security Section Head/Digital Transformation at a government
I would rate the customer service at an eight.
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Rahul Kate
Co-Founder at First Defense WLL
The support response time is not the issue, however, sometimes, the answers provided are not fully satisfactory due...
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Cem BALIK
Information Technologies Manager at VAS Bilisim Teknolojileri A.S
Technical support has been very good and we are quite pleased with them.
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Shashank N
Security Engineer-DevSecOps at a computer software company
We could just contact the CEO directly with any questions. It was a small team back then, but I don't think that's...
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William Mailhot
Pre-sales Engineer at a tech services company
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They...
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Chris East
IT Manager at a tech vendor
Technical support is quick and provides great documentation to explain issues and remove agents.
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Ankit-Agarwal
Senior Director, Global Systems and Cyber Security at a tech services company
I never had to contact their support.
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Ricardo Biggs
Manager, Information Technology at a consumer goods company
SentinelOne's technical support was good at assisting with onboarding through troubleshooting actions and resolving...
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Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
Technical support will always be between six and seven.
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Anonymous User
Business Development at a tech services company
Very fast and accurate.
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Fabian Brandt
IT Security Consultant at Systemhaus for you GmbH
I would rate the technical support for SentinelOne Singularity Complete a nine.
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AshwathKumar
Head of Security at Razorpay
SentinelOne has provided excellent support, enabling us to implement a robust solution customized to effectively meet...
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Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
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Anonymous User
Software Developer at a tech services company
They have great technical support.
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SUPPHAKORN SIPHUMI
Solutions Architect at a tech services company
I have not used their support so far.
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Marc Vazquez
IT Manager at Telecorp Inc.
I've used technical support a few times and it's very good. They're very responsive and they alert you very quickly...
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Tuan Le.
Security Analyst at a construction company
The first-level support needs improvement but the other levels are great.
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Abdelattim Abdelattim
Security Administrator at EJADA
I would evaluate SentinelOne Singularity Cloud Security's customer service or technical support by giving them an...
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Anonymous User
Senior Cybersecurity Engineer at a computer software company
We contact technical support weekly. They are helpful and respond quickly. Additionally, there is a built-in chatbot...
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Anonymous User
Head of IT at a transportation company
The technical support is excellent. We have only had to use them two or three times, and the response has been very...
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Sayed Rafe
Cloud Security Engineer at a insurance company
I rate Cloud Native Security support nine out of ten. They have email support, but there is no option to raise...
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User:761949
Senior Software Engineer I at a computer software company
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
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Review 1 of 30

Technical Support

No Data Available

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