Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 372 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

48 reviews

SentinelOne Singularity Cloud Security

102 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

No Data Available

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

GANESAN K
Senior Technical Engineer at a security firm
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
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Daniel Giacomelli
Security and Compliance at a outsourcing company

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Prathamesh Samant
Presales Manager at a computer software company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
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GANESAN K
Senior Technical Engineer at a security firm
I have worked with Singularity Platform, and I'm well-versed with Cloud Security, but I have not worked with the AI...
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Satyavijay Chavan
Information Security Engineer at a security firm
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
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Review 1 of 5

Customer Service

No Data Available

Eddie Drachenberg
Global Network and Infrastructure Manager at a manufacturing company
Usually, technical support is very good. They are very knowledgeable. It's usually 24 hours for a response. I've had...
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Rob Grow
IT Director at a construction company
My feelings are moderate towards the technical support.
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Brendan Putek
Director, DevOps at a tech vendor
The most important aspect of the evaluation process was the support and responsiveness of the SentinelOne team,...
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William Mailhot
Pre-sales Engineer at a tech services company
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They...
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Hassim Naseef
Senior Devops Engineer at a financial services firm
The technical support is responsive and knowledgeable.
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Sumit Saxena.
Senior Consultant at a consultancy
We have 24/7 support, but it is just moderate.
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Graham Peck
Data Security Manager at a sports company
I contacted technical support once and they were quick to respond. Technical support is rated a seven out of ten.
Read full review of SentinelOne Vigilance »
Jose Nunes
Head of IT and Communications at a energy/utilities company
The technical support was good for SentinelOne Vigilance.
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Siddharth Pal
Sr DevOps Engineer at a media company
SentinelOne Singularity Cloud Security provides excellent technical support. In addition to monthly guidance, we also...
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Jeffrey Agomate
Information Security Engineer at a tech services company
SentinelOne technical support is awesome. If there is a five-star option, I'd give them six stars. They give good...
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Brian Glen
Incident Response Specialist at a media company
I have interacted with their support. They are always pretty easy to get a hold of. I never have to wait. They are...
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Eyal Givon
CEO at a tech company
We get support from our local reseller in Israel and their support has been fine.
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Anonymous User
IT Security Manager at a healthcare company
The technical support is responsive. We're grappling with an issue that is somewhat frustrating, but it's not really...
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Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
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Nathan Venno
Cyber Security Engineer at a energy/utilities company
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an...
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Anonymous User
Account Director
Excellent, they have customized reports on threats in our environment that we do not have knowledge of.
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Ricardo Biggs
Manager, Information Technology at a consumer goods company
SentinelOne's technical support was good at assisting with onboarding through troubleshooting actions and resolving...
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Anonymous User
Application Support Specialist at a non-tech company
Technical support has been really good.
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RS Mukherjee
Senior Information Security Engineer at a retailer
The technical support is good and very responsive. 99.99 percent of the time, they have been able to provide...
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Anonymous User
Network Engineer at a government
The support people of SentinelOne do not know the different products offered by SentinelOne. How can they support...
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Tony Tuite
Consultant at a tech services company
Technical support is provided for us through SolarWinds, and they're very knowledgable.
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Roel Schreurs
System Engineer at a tech services company
I have used their technical support and my experience with them has been very good. They are fast. They know what...
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Mohsinoddin Mohammed
Information Security Principal at a venture capital & private equity firm
Customer support has been generally good for us, and most questions are handled properly. The platform is stable, so...
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Anonymous User
Senior IT Consultant at a tech services company
Their support is very good. I would rate them a five out of five.
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Anonymous User
Manager at a manufacturing company
I have not contacted any technical support for SentinelOne Singularity Cloud Security so far.
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MOHITH PULIVENDULA
Sr security engineer at a tech services company
Their technical support is top-notch. I made friends there.
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Yasiru Perera
Senioor Engineer of System and Security at a tech consulting company
I would rate SentinelOne's customer service and support a five out of five.
Read full review of SentinelOne Vigilance »
AmitVerma3
Cloud Engineer at a construction company
The technical support is highly knowledgeable and reliable in security matters. I would rate their support a nine out...
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Anonymous User
Information Risk Analyst at a recreational facilities/services company
Given how fast our industry works, if we could get a response within 24 hours, that would be great. Often, support...
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Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
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Review 1 of 30

Technical Support

No Data Available

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