Compare PTC vs Sparx Systems

PTC

Based on 35 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

PTC Windchill vs. Sparx Systems Enterprise Architect

December 2025

Sparx Systems Enterprise Architect vs. PTC Windchill

Updated: December 2025

Buyer's Guide

PTC Windchill vs. Sparx Systems Enterprise Architect

December 2025

PTC Windchill vs. Sparx Systems Enterprise Architect

Updated: December 2025

Sample Customers

PTC Windchill

Bose, Valliant Group

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

Codebeamer

8 reviews

PTC Integrity

3 reviews

PTC Windchill

1 reviews

Sparx Systems Enterprise Architect

4 reviews

Sparx Prolaborate

0 reviews

Sparx Pro Cloud Server

0 reviews

Top Industries

Manufacturing Company

30%

Computer Software Company

12%

Healthcare Company

University

Financial Services Firm

13%

Government

10%

Manufacturing Company

10%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at a computer software company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Pawel-Gawronski
Enterprise Architect at a computer software company
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »

Review 1 of 1

Customer Service

Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Rajesh Kumar Nayak
Software Engineer at a manufacturing company
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Neha Wanjari
Technical Lead at a computer software company
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Quoc Khanh Hoa
Project Manager Leader at a tech services company
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at a tech services company
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at a consultancy
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at a manufacturing company
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
HEESICK JUNG
QA ENGINEER at a tech services company
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Xie Zhifeng
R&D Director, CTO at a computer software company
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »

Review 1 of 30

Pawel-Gawronski
Enterprise Architect at a computer software company
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
Jean-Francois Boyer
Senior Project Manager at a insurance company
Technical support is very good. they provide excellent assistance when we need it. We are satisfied with the level of...
Read full review of Sparx Pro Cloud Server »
Anonymous User
Architecture and Innovation Officer, Corporate Strategy, Plans and Systems, Ferrovie dello Stato
We have had very little, or no, need for customer service, which we count as excellent digital customer service level...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solutions Architect at a consultancy
Excellent.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, IT Director at a consumer goods company
It's email only support, and they have a long turnaround.
Read full review of Sparx Systems Enterprise Architect »
Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Anonymous User
Enterprise Architect at a tech services company
I have had to seek a little support from Sparx directly (licencing options) as I mostly find that forums answer my...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Sr. Solutions Architect at a insurance company
I have never used technical support.
Read full review of Sparx Systems Enterprise Architect »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
We have contacted support for certain technical situations beyond our side. Support knows everything about the...
Read full review of Sparx Prolaborate »
Paul Parisi
Enterprise Architect at a tech consulting company
Initially this was excellent in early versions. The growth of the product has changed as the company has grown. We...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Data Architect at a financial services firm
I would rate technical support as OK. The forum was great. The actual support was only so-so.
Read full review of Sparx Systems Enterprise Architect »
Kim Dijkstra
Technical manager at a construction company
In the Netherlands, the support for this solution is very limited. You have to rely on some consultants, but at the...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Infrastructure Expert at a computer software company
Customer Service: Never had the need to contact them directly. Technical Support: Never had the need to contact them...
Read full review of Sparx Systems Enterprise Architect »
IvanSchotsmans
Principal at a consultancy
I rate the technical support of Sparx Systems Enterprise Architect a four out of five.
Read full review of Sparx Systems Enterprise Architect »
Piotr Olechno
IT Project Leader at a financial services firm
In general, we don't need support since we have an internal team in our company that maintains the queries related to...
Read full review of Sparx Systems Enterprise Architect »
Igor Malik
Senior Solutions Architect Lead at a wholesaler/distributor
I didn't use their tech support much.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Head of Systems Integration & System Engineering department at a tech services company
Customer Service: It's sufficient. Technical Support: It's sufficient.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architecture Consultant at a consultancy
Customer Service: I never interacted with Customer Service.. So that speaks to stability and usability. Technical...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a marketing services firm
They're amazing. They're a great company. All my interactions with them have been outstanding. So, they're good.
Read full review of Sparx Systems Enterprise Architect »
Jean-François Houzeaux
Enterprise Architect at a consumer goods company
I used technical support maybe two years ago for the first time. Mostly, I look online and all around for discussion...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a construction company
My experience with customer service and support has been positive. They generally respond within a reasonable time...
Read full review of Sparx Systems Enterprise Architect »
Edward Nicholson
Director at a computer software company
The support team have been very good at responding and coming back quickly with a query.
Read full review of Sparx Systems Enterprise Architect »
Diana Small
Solution Architect at a insurance company
My colleague is dealing with technical support.
Read full review of Sparx Systems Enterprise Architect »
Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Process specialist at a financial services firm
Technical support is fine. I spoke with someone from Australia and they responded and tried to resolve the issues....
Read full review of Sparx Systems Enterprise Architect »
Marc Lampron
Conseiller principal en architecture d’entreprise et de solution at a tech services company
Almost never have to go through customer service/technical support but, the few times I needed it, they were very...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, Coach and Owner at a consultancy
Their support is perfect. They are quick and courteous.
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

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