Compare PTC vs Sparx Systems

PTC

Based on 33 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

PTC Windchill vs. Sparx Systems Enterprise Architect

June 2025

Sparx Systems Enterprise Architect vs. PTC Windchill

Updated: June 2025

Buyer's Guide

PTC Windchill vs. Sparx Systems Enterprise Architect

June 2025

PTC Windchill vs. Sparx Systems Enterprise Architect

Updated: June 2025

Sample Customers

PTC Windchill

Bose, Valliant Group

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

Codebeamer

9 reviews

PTC Integrity

4 reviews

PTC Windchill

2 reviews

Sparx Systems Enterprise Architect

6 reviews

Sparx Prolaborate

1 reviews

Sparx Pro Cloud Server

1 reviews

Top Industries

Manufacturing Company

27%

Computer Software Company

15%

Healthcare Company

Financial Services Firm

12%

Educational Organization

12%

Government

10%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at itcinfotech
I primarily use Codebeamer ( /products/codebeamer-reviews ) for requirements management, especially when I need to...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity ( /products/ptc-integrity-reviews ) for Lifecycle Management applications,...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
We are mostly using the ArchiMate language to describe enterprise or solution architecture, along with a bit of use...
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »

Review 1 of 2

Customer Service

SHRINIVAS ALAGERI
Architect at itcinfotech
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at itcinfotech
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »

Review 1 of 30

Anthony Houghton
Data Architect at UK Research and Innovatio
I never contacted the technical support for Sparx Systems Enterprise Architect.
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
Maja Jakobik
Solutions architect at a government
We have our own functional maintenance. We also have an external company for technical support. They get in touch...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Practice Leader Architecture / Methodologist at Swift Fox Strategies Inc.
My personal experience is that Enterprise Architect has a large user community that shares well. As well the direct...
Read full review of Sparx Systems Enterprise Architect »
Jean-François Houzeaux
Enterprise Architect at a consumer goods company
I used technical support maybe two years ago for the first time. Mostly, I look online and all around for discussion...
Read full review of Sparx Systems Enterprise Architect »
John Lamb
Director Enterprise Architecture at Stanley Black & Decker, Inc.
Customer service / technical support is via email only so is constrained to 24 hour turnaround. Otherwise good...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solutions Architect at a consultancy
Excellent.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Architect (Project) at a energy/utilities company
Customer Service: We had no issues and questions were answered satisfactorily. Technical Support: We had no issues.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect at a tech services company
I have had to seek a little support from Sparx directly (licencing options) as I mostly find that forums answer my...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Product Manager at a construction company
I haven't yet interacted with them.
Read full review of Sparx Systems Enterprise Architect »
Marc Lampron
Conseiller principal en architecture d’entreprise et de solution at Cronomagic Canada
Almost never have to go through customer service/technical support but, the few times I needed it, they were very...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
Read full review of Sparx Systems Enterprise Architect »
Mbuso Khanyile
Works at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solution Architect at a tech services company
I have not used Sparx support yet, but I have e-mailed BEASI support a lot and they have got a fairly good response...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, IT Director at a consumer goods company
It's email only support, and they have a long turnaround.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
Excellent, not only do I get quick responses, but their people are well-equipped to handle complex and leading edge...
Read full review of Sparx Systems Enterprise Architect »
Joshua Shoresh
Management Consultant & Architect at Contextual Focus Limited
We've used technical support in the past. We've needed them for a few little obscure things and things just that are...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
Read full review of Sparx Systems Enterprise Architect »
Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Anonymous User
General Manager at a manufacturing company
Customer Service: I've never had the need to contact them directly. Technical Support: I've never had the need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Head of Systems Integration & System Engineering department at a tech services company
Customer Service: It's sufficient. Technical Support: It's sufficient.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Consultant
Customer Service: Very good. Technical Support: Very good although there is no phone support.
Read full review of Sparx Systems Enterprise Architect »
Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller at ICONIX
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a construction company
My experience with customer service and support has been positive. They generally respond within a reasonable time...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a marketing services firm
They're amazing. They're a great company. All my interactions with them have been outstanding. So, they're good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Architecture and Innovation Officer, Corporate Strategy, Plans and Systems, Ferrovie dello Stato
We have had very little, or no, need for customer service, which we count as excellent digital customer service level...
Read full review of Sparx Systems Enterprise Architect »
Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances
Technical support is very good. they provide excellent assistance when we need it. We are satisfied with the level of...
Read full review of Sparx Pro Cloud Server »
Diana Small
Solution Architect at a insurance company
My colleague is dealing with technical support.
Read full review of Sparx Systems Enterprise Architect »
Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

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