Compare PTC vs Sparx Systems

PTC

Based on 35 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

PTC Windchill vs. Sparx Systems Enterprise Architect

February 2026

Sparx Systems Enterprise Architect vs. PTC Windchill

Updated: February 2026

Buyer's Guide

PTC Windchill vs. Sparx Systems Enterprise Architect

February 2026

PTC Windchill vs. Sparx Systems Enterprise Architect

Updated: February 2026

Sample Customers

PTC Windchill

Bose, Valliant Group

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

Codebeamer

8 reviews

PTC Integrity

3 reviews

PTC Windchill

1 reviews

Sparx Systems Enterprise Architect

4 reviews

Sparx Prolaborate

0 reviews

Sparx Pro Cloud Server

0 reviews

Top Industries

Manufacturing Company

30%

Computer Software Company

12%

Healthcare Company

University

Financial Services Firm

13%

Manufacturing Company

10%

Government

10%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at a computer software company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Pawel-Gawronski
Enterprise Architect at a computer software company
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »

Review 1 of 1

Customer Service

SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Rajesh Kumar Nayak
Software Engineer at a manufacturing company
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
SHRINIVAS ALAGERI
Architect at a computer software company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at a computer software company
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Gaurav Kandurwar
Solutions Architect at a consultancy
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at a tech services company
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Joonggeun Yoon
Senior Manager at a manufacturing company
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
KALMAN KERESZTESI
Manager at a tech services company
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at a computer software company
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at a consultancy
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »

Review 1 of 30

GeorgeDiaz
Solutions Consultant at a tech services company
Sparx technical support is good.
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at a computer software company
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
Milan Sterba
Senior Enterprise Architect at a consultancy
The good news is that I have not needed technical support very often. We may have some basic level of support with...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Product Manager at a construction company
I haven't yet interacted with them.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Group Product Manager – Billing and Payments at a media company
Their technical support is quite good. When we needed to escalate due to the performance issues, their support was...
Read full review of Sparx Prolaborate »
Paul Parisi
Enterprise Architect at a tech consulting company
Initially this was excellent in early versions. The growth of the product has changed as the company has grown. We...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solution Designer at a comms service provider
I only used it a few times, when I forgot passwords or license keys. The support was always fast and excellent.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Sr. Solutions Architect at a insurance company
I have never used technical support.
Read full review of Sparx Systems Enterprise Architect »
Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Anonymous User
IT Architect at a financial services firm
With our current project, we don't need technical support. In the past, I had some experience with the technical...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
medewerker e-diensten at a government
From 1–10: Nine (fast response).
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solution Architect at a tech services company
I have not used Sparx support yet, but I have e-mailed BEASI support a lot and they have got a fairly good response...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Consultant at a tech services company
Customer Service: Sparx Systems provides tools and web/email-based support for licensed users. They are responsive,...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Consultant
Customer Service: Very good. Technical Support: Very good although there is no phone support.
Read full review of Sparx Systems Enterprise Architect »
Igor Malik
Senior Solutions Architect Lead at a wholesaler/distributor
I didn't use their tech support much.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
System Architect, SCRUM Product Owner at a tech company
The company does not put a lot of focus on technical support. I am not sure if they are overloaded but there is...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
General Manager at a manufacturing company
Customer Service: I've never had the need to contact them directly. Technical Support: I've never had the need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Infrastructure Expert at a computer software company
Customer Service: Never had the need to contact them directly. Technical Support: Never had the need to contact them...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Data Architect at a financial services firm
I would rate technical support as OK. The forum was great. The actual support was only so-so.
Read full review of Sparx Systems Enterprise Architect »
Endre Domiczi
Owner & CEO at a tech services company
When I contacted them they usually answered within a day, so it's quite good. I think that they have support...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
Read full review of Sparx Systems Enterprise Architect »
Marc Lampron
Conseiller principal en architecture d’entreprise et de solution at a tech services company
Almost never have to go through customer service/technical support but, the few times I needed it, they were very...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Manager at a tech services company
I've never needed to contact them
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Engineer at a tech services company
We reported one problem but never received an answer.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
Edward Nicholson
Director at a computer software company
The support team have been very good at responding and coming back quickly with a query.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
INLINE Technologies at a consultancy
Good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architecture Consultant at a consultancy
Customer Service: I never interacted with Customer Service.. So that speaks to stability and usability. Technical...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, IT Director at a consumer goods company
It's email only support, and they have a long turnaround.
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

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