Compare Quest Software vs Rubrik

Quest Software

Based on 292 reviews.

Rubrik

Based on 113 reviews.

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Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

QoreStor

American Airlines, at&t, Bank of America. Barclays, ebay, Ford

NetVault Plus

intel, Mars, MERK, Microsoft, Uber, Visa

Recovery Manager for Active Directory

American Airlines, Bank of America, Ebay, intel, Uber, at&t, Ford, Microsoft, Visa, Barclays, Mars, Merck

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Popular Solutions

erwin Data Modeler

10 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Rubrik

19 reviews

Rubrik Go

6 reviews

Rubrik Data Security Posture

1 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »
Anonymous User
Senior Data Architect at a computer software company
Currently, I am an end-user of erwin Data Modeler, working as a full-time employee at TCS, not as a consultant. I...
Read full review of erwin Data Modeler »
Anonymous User
Sr Mgr Cyber Defense at a manufacturing company
My main use case for Change Auditor for Active Directory is auditing changes, finding changes to undo, and break-fix...
Read full review of Change Auditor for Active Directory »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
We use Quest QoreStor for an inline data application and compression for our backup server. Quest QoreStor allows you...
Read full review of QoreStor »

Review 1 of 5

Neelash Nair
Principle Tech Architect at a tech vendor
I have been working with Rubrik Data Security Posture since 2016-2017. I have been working with Rubrik Data Security...
Read full review of Rubrik Data Security Posture »
AmarpreetSingh
Technical Architect at a tech vendor
I am using Rubrik Go mostly for VM backups and SaaS backups.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at a legal firm
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 3

Customer Service

Adrian Stier
Senior consultant at a consultancy
I don't have to interact with them much. There is not much ticketing. Usually, when I open the ticket, I put in the...
Read full review of On Demand Migration »
Keith J Matthews
Associate Director at a tech vendor
They are very responsive. Whether I open a case through support@quest.com or click on Generate Case in the tool, I...
Read full review of On Demand Migration »
Monisha Sharma
Data Metrics Engineer at a financial services firm
I did not try contacting their technical support; I used to contact my IT support instead.
Read full review of erwin Data Modeler »
JamesBlack
Owner at a tech services company
I have not been in contact with technical support.
Read full review of Toad for Oracle »
Jog Raj
Senior Consultant at a computer software company
Quest technical support is very good, as they provide not only a technical help desk but also a data automation team...
Read full review of erwin Data Intelligence »
Joseph Jolly
Manager Software Engineering at a government
The customer service and support team is good. They have a responsive support team when you reach out. We mostly...
Read full review of Toad for Oracle »
RémyMAURAS
Microsoft 365 Consultant at a tech services company
I have only used the documentation on the website, which has been technically sufficient to answer my questions. I...
Read full review of Change Auditor for Active Directory »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at a financial services firm
Most of the time, their support is pretty good. Sometimes, it could be better.
Read full review of Recovery Manager for Active Directory »
Gil Sabado
Senior Data Architect at a insurance company
The technical support team is fine.
Read full review of erwin Data Modeler »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery [EOL] »
Anthony Nicoletti
Database Administrator, Information Technology at a healthcare company
Their technical support is great. They are super-fabulous. You open up a ticket and someone always gets back to you...
Read full review of Foglight for Databases »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler »
Sylvain Tetreault
Chief Operating Officer at a tech vendor
Their technical support is very good. We were in a good position to test their support because we started to work...
Read full review of QoreStor »
Damian Niedzielski
Data Modeler at a logistics company
When it is bug related, we get a bug fix or are told to upgrade to the latest version. This has worked out in the...
Read full review of erwin Data Modeler »
Manoj Narayanan
Practice Director - Digital & Analytics Practice at a computer software company
We are Alliance partners, so whenever we go to clients and there are specific instances where we lack thorough...
Read full review of erwin Data Intelligence »
Anonymous User
Senior Data Warehouse Architect at a financial services firm
I have interacted with erwin's technical support lately regarding the server version and they have been very...
Read full review of erwin Data Modeler »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler »
Anonymous User
President at a tech services company
Their technical support is very good. In the only handful of times that I've had to contact them in the past four...
Read full review of Quest Rapid Recovery [EOL] »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of KACE Systems Management Appliance (SMA) »
MatthieuGarcia
Senior Business Process Management Architect at a pharma/biotech company
erwin's tech support is really fast to answer questions and really dedicated to solving the problems we have...
Read full review of erwin Evolve »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of NetVault Plus »
James McPherson
IT Director at a construction company
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the...
Read full review of erwin Evolve »
Abhirup Sarkar
Director, Middle East, East India & SAARC at a tech company
In two and a half years I have contacted support twice and it was duly handled. Their support is good.
Read full review of KACE Asset Management Appliance »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I use their technical support all the time. Sometimes it's just to ask them — because it's such a rich tool, they...
Read full review of erwin Data Modeler »
RicardoGarcia1
Avocat at a manufacturing company
The customer service is very good, providing quick customer support in Spanish.
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of KACE Systems Management Appliance (SMA) »
Osvaldo Gaete Cabezas
IT engineer at a government
I would give them a 9 out of 10. Sometimes they take a little while, but they respond.
Read full review of Foglight for Databases »
Anonymous User
Chief Consultant at a tech services company
The technical support is satisfactory.
Read full review of erwin Data Modeler »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger [EOL] »

Review 1 of 30

Boomchi Kumar
Director at a computer software company
The solution’s technical support is very good.
Read full review of Rubrik Go »
Srinivas-R
General Manager - IT Infrastructure / Security at a pharma/biotech company
The technical support is good. We have good contact, all the issues are resolved on time.
Read full review of Rubrik »
Amit Motiwale
Senior Principal Architect /Practice Lead -Storage and Backup at a computer software company
The customer service and support are good.
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Anonymous User
Cloud Solutions Architect at a comms service provider
Any of the few customer issues were promptly solved by the support. We had internal training through videos offered...
Read full review of Rubrik »
Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
Read full review of Rubrik »
AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Anonymous User
Systems Architect at a tech services company
The technical support is fantastic. You can look at the published reviews; they're right at the top, from a...
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
Anonymous User
Solutions Architect at a insurance company
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a...
Read full review of Rubrik »
Dileep Thakur
Senior Manager (Backup & Restore) at a financial services firm
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
HarishKumar6
Senior System Engineer at a manufacturing company
Rubrik provides excellent customer service and technical support. I would rate their customer service a nine out of ten.
Read full review of Rubrik »
BurhanShakil
Systems Engineer at a government
Rubrik support is amazing. When we are involved in upgrades we always open a ticket and there is a tech person joined...
Read full review of Rubrik »
Anonymous User
Computer Operations Specialist at a retailer
The solution's technical support team is very responsive and proactive.
Read full review of Rubrik »
Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
Read full review of Rubrik »
Grant Hendricks
Systems Architect at a financial services firm
Rubrik has the best vendor support that I've dealt with. They're probably the best. They're the most knowledgeable,...
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of Rubrik »
Matthew Vallandingham
Systems Administrator at a media company
We have had training sessions. We used customer support once, and they resolved the issue immediately.
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
While the support is generally good, there have been instances where response times could have been quicker, but...
Read full review of Rubrik »
Frederic Lhoest
Senior Technology Architect at a comms service provider
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »
Anonymous User
Cloud Solutions Architect at a comms service provider
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
Read full review of Rubrik »
Lee Apps
Cloud Services Manager at a computer software company
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
Read full review of Rubrik »
Chadd Blanchard
System Administrator at a manufacturing company
The vendor has world-class support, and some of the best support we have for our solutions. Rubrik support has been...
Read full review of Rubrik »
AhmedSamir
Systems Consultant at a tech services company
To this point, we have had no experience with technical support.
Read full review of Rubrik Go »
Burak Ustun, M.S.
Senior Engineer, System & Networking at a manufacturing company
10 out of 10.
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to...
Read full review of Rubrik Go »
Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
Read full review of Rubrik »
Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
Read full review of Rubrik »
Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
Read full review of Rubrik »

Review 1 of 30

Technical Support

No Data Available

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