Compare Quest Software vs SailPoint

Quest Software

Based on 196 reviews.

SailPoint

Based on 70 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Quest Nova

Otto Group, Toyota, PulteGroup, KiZaN, Fujitsu

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Quest KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Quest Rapid Recovery

3 reviews

SailPoint Identity Security Cloud

22 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

10%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeff Manuszak
CTO at EDSI
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of Quest QoreStor »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Quest Foglight for Databases »
Aaron Payne
ERP Manager at a tech services company
We primarily use Toad Data Point for end users where SQL Developer does not provide sufficient tooling. Toad Data...
Read full review of Toad Data Point »
Michael (Mikey) Wright
Systems Administrator at Custom Truck One Source
We use the System Management Appliance and the System Deployment Appliance. On the K1000 management appliance, we're...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Deanna Wetzel
IT Admin at LDV, Inc.
We use it to back up all of our data. The only servers that I do not have on here are my VoIP servers. I have a SQL...
Read full review of Quest Rapid Recovery »

Review 1 of 5

Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
We are proposing automated automation solutions like automatic JML processes, automation of different use cases,...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Adam Augustín
Country Manager at Prianto Ltd
They have top-notch technical support. You might need to wait a day or two, however, there is also an option to buy...
Read full review of Quest KACE Asset Management Appliance »
Eric Fouarge
Global Head of Engineering for Cloud Operations at SAI Global Compliance
We have Premier Support. They are very responsive, and they come back with direct and concise directions and answers....
Read full review of Quest Foglight for Databases »
Scott Tweed
Windows Engineer at a tech services company
I have never had to contact technical support.
Read full review of Quest KACE Systems Management Appliance (SMA) »
Raza Zaidi
IT Infrastructure Manager at Magellan Aerospace
They were fine. It was not super support or tech job. They were neither great nor bad.
Read full review of Quest KACE Asset Management Appliance »
Morten Larsen
Technical Manager at a computer software company
We had some issues with the storage device that we set up, and they were very helpful regarding that. The problem was...
Read full review of Quest QoreStor »
Habib Bilfaqi
Technology Evangelist at SNAH Technologies Inc.
We contacted the technical support team many times. Sometimes, they provide good services. However, they usually take...
Read full review of Quest On Demand Migration »
Jeff Manuszak
CTO at EDSI
They could improve support processes, perhaps making them more automated. Once you get an engineer on the phone, they...
Read full review of Quest QoreStor »
Timpa D Angaye
IT Manager at a energy/utilities company
We only really had interactions with technical support during the initial setup of the solution. they responded to...
Read full review of Quest Rapid Recovery »
Raymond Joakimson
Computer Support Specialist at Truckee Meadows Community College
Their technical support has been good so far. If there's an emergency, something that we need fixed right away, they...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Data Warehouse Developer at a comms service provider
Technical support is excellent, very responsive. They have a great online and built-in technical help, and manuals as...
Read full review of Toad Data Modeler »
Anonymous User
Help Desk Technician at a hospitality company
The technical support people are awesome. In the beginning, I dealt with a few of them that seemed like they just...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad Data Modeler »
Cristian Ivanov
Europe IT Shared Services Manager at LIDEA Seeds
We haven't used customer service and support before so I cannot speak to it.
Read full review of Quest KACE Asset Management Appliance »
Bill Vierow
Systems and Network Administrator at a tech services company
I have used their Premier Support. They get back to us pretty quickly. They usually have somebody knowledgeable who...
Read full review of Quest Rapid Recovery »
Vinothsingh Elumalai
Lead Software Engineer at Lowe's Companies
When we started with Foglight at Lowe's, it was a new tool for us. We didn't have any background in using the tool....
Read full review of Quest Foglight for Databases »
Anonymous User
Global Delivery Consultant at a tech services company
We never had any technical issues, so we never had the opportunity to contact them either.
Read full review of Quest NetVault Plus »
KaiQuale
Senior engineer at a government
I have been in touch with the technical support team a couple of times, and they were very helpful in finding...
Read full review of Toad Data Modeler »
Anonymous User
Network & System Aministrator at a university
We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our...
Read full review of Quest Foglight for APM [EOL] »
Sylvain Tetreault
Chief Operating Officer at ETINET
Their technical support is very good. We were in a good position to test their support because we started to work...
Read full review of Quest QoreStor »
Anonymous User
IT Support Specialist at a tech company
I never had to deal with support channels.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Sr Manager Business Intelligence & Data Governance at a retailer
They have excellent support and appreciate constructive feedback on the tool and any opportunities to improve.
Read full review of Toad Data Point »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Krisarlex Foronda
Senior Operations Manager at Procter & Gamble
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Change Auditor for Windows File Servers »
Ali Samir Gaafar
Senior Oracle Apex Developer at Abu Dhabi City Municipality
I've never had to reach out to technical support. I don't know how helpful or responsive they are when you need help.
Read full review of Toad for Oracle »
Stephan Williams
Computer Support Specialist at a financial services firm
The technical support is pretty good but we still have cases pending. There is one case that we have had open for...
Read full review of Quest KACE Systems Management Appliance (SMA) »
ManishJain7
Architect, Database Administration at Maximus
Technical support has been very helpful overall. Whatever root cause analysis we have done was mainly on the...
Read full review of Quest SharePlex »
Anonymous User
Works
I can call them anytime, and they also have online support with a good user community that helps support you and...
Read full review of Toad Data Point »
Mohamed Gelela
Managing Director at Quest Egypt Software
Technical support is very helpful. We're satisfied with the level of service they provide.
Read full review of Change Auditor for Windows File Servers »
KeremDoğan
Senior Software Developer at a logistics company
I haven't asked for technical support before this, but Toad user forums show good solutions and tips for the product.
Read full review of Toad Data Modeler »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of Quest NetVault Plus »

Review 1 of 30

Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint Identity Security Cloud »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

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