Compare Quest Software vs SailPoint

Quest Software

Based on 280 reviews.

SailPoint

Based on 71 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

erwin Data Modeler

6 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

SailPoint Identity Security Cloud

18 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

Government

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeff Manuszak
CTO at EDSI
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of QoreStor »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Aaron Payne
ERP Manager at a tech services company
We primarily use Toad Data Point for end users where SQL Developer does not provide sufficient tooling. Toad Data...
Read full review of Toad Data Point »
Yang Jiao
Senior Data Scientist at a consultancy
I use erwin Data Modeler as the modeler, utilizing the desktop version to develop and design tables, determining...
Read full review of erwin Data Modeler »
Michael Huffman
Server Administrator III at a university
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security,...
Read full review of KACE Systems Management Appliance (SMA) »

Review 1 of 5

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Ahmad AlRjoub
Data Management Consultant at CompTechCo
I rate erwin customer support nine out of 10. We purchased premium support, which is crucial because we have a lot of...
Read full review of erwin Data Intelligence »
Morten Larsen
Technical Manager at a computer software company
We had some issues with the storage device that we set up, and they were very helpful regarding that. The problem was...
Read full review of QoreStor »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at WTW
Most of the time, their support is pretty good. Sometimes, it could be better.
Read full review of Recovery Manager for Active Directory »
Vishnu Yannam
County Carlow, Ireland · Hybrid Technical Officer at a university
I rate Quest support nine out of ten. They always respond in less than 24 hours. We contacted them about an issue...
Read full review of On Demand Migration »
Vadim Kulikov
Senior Engineer at a computer software company
I had some issues with support. It's possible that they were because I wasn't able to respond to some of their requests.
Read full review of Foglight for Databases »
Timpa D Angaye
IT Manager at a energy/utilities company
We have technical support. The time difference affects their response time but we do get support when we need it. I...
Read full review of Quest Rapid Recovery [EOL] »
Waleed Masad
Technical Manager at METS
Customer service is responsive, but it has not been so responsive for the last two years. The resources dealing with...
Read full review of Foglight for Databases »
ScottLawson
Director IT Architecture at QAD
They have a good support department but they are a little lax in the communication area. They always say, "Tell us...
Read full review of erwin Evolve »
Anonymous User
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM [EOL] »
Krisarlex Foronda
Senior Operations Manager at Procter & Gamble
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Change Auditor for Windows File Servers »
Bryan Wrench
Software Developer at a tech services company
The one time I used the customer service, it was excellent. Everyone I spoke with was very knowledgeable and...
Read full review of Toad for Oracle »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler »
Anonymous User
Senior Administrator at a healthcare company
The support is okay. I would rate them a seven out of ten.
Read full review of Foglight for Databases »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler »
MohanKumar4
Manager at Fractalio Data Pvt Ltd
Our customers have not faced any challenges with Quest NetVault Plus.
Read full review of NetVault Plus »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of KACE Systems Management Appliance (SMA) »
George Halkias
Technology Manager at a pharma/biotech company
Technical support has been pretty good. We've had licensing issues. There have also been some bugs that have been...
Read full review of erwin Data Modeler »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of KACE Systems Management Appliance (SMA) »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
Another one of the reasons we've kept the solution is that the tech support has been insanely great over the years....
Read full review of KACE Desktop Authority [EOL] »
Anonymous User
Senior IT Auditor at Banking
The solution has a good support center. They provide responses quickly, in about a day.
Read full review of erwin Data Modeler »
Richard Stinnett
President at BTCO Inc
Their technical support is very good. In the only handful of times that I've had to contact them in the past four...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Senior Data Architect at a insurance company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of erwin Evolve »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of NetVault Plus »
Kristopher Wells
Oracle DBA at a financial services firm
We have a Premier Support contract with Quest. Their response times are excellent, and they stay on an SR until it's...
Read full review of SharePlex »

Review 1 of 30

RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint Identity Security Cloud »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

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