Compare Quest Software vs SMA Technologies

Quest Software

Based on 292 reviews.

SMA Technologies

Based on 70 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Popular Solutions

erwin Data Modeler

10 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

OpCon

6 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Computer Software Company

39%

Financial Services Firm

10%

Manufacturing Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »
Anonymous User
Senior Data Architect at a computer software company
Currently, I am an end-user of erwin Data Modeler, working as a full-time employee at TCS, not as a consultant. I...
Read full review of erwin Data Modeler »
Anonymous User
Sr Mgr Cyber Defense at a manufacturing company
My main use case for Change Auditor for Active Directory is auditing changes, finding changes to undo, and break-fix...
Read full review of Change Auditor for Active Directory »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
We use Quest QoreStor for an inline data application and compression for our backup server. Quest QoreStor allows you...
Read full review of QoreStor »

Review 1 of 5

No Data Available

Customer Service

Kritchatach Wanichanon
IT Consultant at a tech vendor
Customer service and support have been good. It does not take very long for them to respond, and the response is...
Read full review of erwin Data Catalog »
JamesBlack
Owner at a tech services company
I have not been in contact with technical support.
Read full review of Toad for Oracle »
Richard Halter
President at a tech services company
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler »
Joseph Jolly
Manager Software Engineering at a government
The customer service and support team is good. They have a responsive support team when you reach out. We mostly...
Read full review of Toad for Oracle »
Phil Haslam
Project Manager at a legal firm
We had some calls with Quest's sales and solutions teams prior to the deployment, where we are asked questions about...
Read full review of On Demand Migration »
Eric Fouarge
Global Head of Engineering for Cloud Operations at a tech consulting company
We have Premier Support. They are very responsive, and they come back with direct and concise directions and answers....
Read full review of Foglight for Databases »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
We use support when we come across issues, and they are very responsive. I am pretty happy with the quality of...
Read full review of Foglight for Databases »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at a financial services firm
Most of the time, their support is pretty good. Sometimes, it could be better.
Read full review of Recovery Manager for Active Directory »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler »
RicardoGarcia1
Avocat at a manufacturing company
The customer service is very good, providing quick customer support in Spanish.
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
System Engineer at a consultancy
Customer Service: I didn't need to contact them. Technical Support: I didn't need to contact them.
Read full review of Toad Data Modeler »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler »
Raymond Joakimson
Computer Support Specialist at a university
Their technical support has been good so far. If there's an emergency, something that we need fixed right away, they...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
DBA Team Lead DB2 at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Toad Data Modeler »
Anonymous User
Data Architect at a government
The support personnel are a bit slow in responding. The vendor talks about providing 24/7 support, but it could take...
Read full review of erwin Data Modeler »
Gena Nelson
Enterprise Data Architect at a energy/utilities company
I would rate erwin's technical support at seven out of 10. One of the reasons is that it's inconsistent. Sometimes we...
Read full review of erwin Data Modeler »
Cristian Ivanov
Europe IT Shared Services Manager at a agriculture
We haven't used customer service and support before so I cannot speak to it.
Read full review of KACE Asset Management Appliance »
KaiQuale
Senior engineer at a government
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Abhirup Sarkar
Director, Middle East, East India & SAARC at a tech company
In two and a half years I have contacted support twice and it was duly handled. Their support is good.
Read full review of KACE Asset Management Appliance »
Anonymous User
Works
I can call them anytime, and they also have online support with a good user community that helps support you and...
Read full review of Toad Data Point »
Anonymous User
Network Administrator at a manufacturing company
I would rate their technical support a 10 out of 10. They've always been super helpful for me. Throughout the...
Read full review of Quest Rapid Recovery [EOL] »
Tomasz Zagubin
Analyst at a pharma/biotech company
I rate erwin's support a five out of ten based on the one experience I had with them. I haven't interacted with...
Read full review of erwin Data Intelligence »
Anonymous User
Senior Data Architect at a insurance company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of erwin Evolve »
Krisarlex Foronda
Senior Operations Manager at a manufacturing company
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Recovery Manager for Active Directory »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
The support team consists of three or five people, with three very good people and two people who are not helpful. I...
Read full review of QoreStor »
Krisarlex Foronda
Senior Operations Manager at a manufacturing company
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Change Auditor for Windows File Servers »
Krishna Majhi
Data Warehouse Analyst at a transportation company
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad for Oracle »

Review 1 of 30

Sourav-Dutta
Technical Lead - Database Administrator at a computer software company
I rate VisualCron support eight out of 10. I contacted the support team once because we faced some issues connecting...
Read full review of VisualCron »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Janice Scott
Former Associate Dean of Enterprise Systems at a non-profit
Their customer service is really good. If we have any issues we can email them or we can call for support and they're...
Read full review of OpCon »
Anonymous User
Works at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at a financial services firm
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
Krystle Brown
Director of IT at a financial services firm
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
Anonymous User
AVP IT Operations at a financial services firm
SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've...
Read full review of OpCon »
Michelle Lestrange
Data Center Manager at a insurance company
From our dealings with them, I think they've done an excellent job when we're in a crunch. They get more than one...
Read full review of OpCon »
Anonymous User
Vice President of Information Technology at a financial services firm
I would rate the technical support very high. They know their product very well. OpCon also knows our industry and is...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
I'm very pleased and impressed with SMA's technical support for OpCon. They're responsive and they've done a very...
Read full review of OpCon »
Nicolas VERNOUX
EMEA Datacenter & Network Operations Manager at a construction company
We have a very good relationship with them. We have known them now for a lot of years and they always reply to our...
Read full review of OpCon »
Yaad Murshed
Software Engineer
I've never contacted their technical team. Whatever I implemented and developed, I did it by myself. I faced some...
Read full review of VisualCron »
Anonymous User
ICT at a logistics company
Michael and Henrik from support are very kind, helpful, and almost always available for questions when there is...
Read full review of VisualCron »
Robert Carter.
Systems Engineering Manager at a financial services firm
Technical support has been consistently helpful, and I have no complaints. Their responsiveness and the ease of...
Read full review of OpCon »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »
Anonymous User
Works at a financial services firm
We rarely contact support. When we have had to, its typically a very fast single call resolution.
Read full review of OpCon »
Anonymous User
Manager at a financial services firm
Tech support is amazingly responsive. We've had multiple times where they've responded within 20 minutes when we've...
Read full review of OpCon »
Anonymous User
Senior Core Systems Specialist at a financial services firm
They are absolutely fantastic. Since I've been the primary administrator, I've worked with OpCon support multiple...
Read full review of OpCon »
Anonymous User
Information Systems Manager at a financial services firm
We have contacted tech support via phone and ticket. We mainly contact them via ticket. Our ticket management, from...
Read full review of OpCon »
CharlesMcClain
Application Support Analyst II at a manufacturing company
SMA is great at replying to inquiries. Their support is great.
Read full review of OpCon »
Anonymous User
National Monitoring, Capacity and Availability at a government
The tech support has been excellent. They're the best that I've dealt with in 25 years of supporting software. We've...
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
Anonymous User
Information Systems Architect at a financial services firm
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
Tom Gibson
IT Analyst I at a financial services firm
I have worked closely with many technicians at SMA and all have been excellent and committed to finding solutions...
Read full review of OpCon »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »
Anonymous User
Core Application Programming Manager at a financial services firm
Their standard technical support is very helpful. They're very quick to respond. They're quick to set up a WebEx and...
Read full review of OpCon »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »
CarynWright
Senior Analyst at a financial services firm
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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