Compare Quest Software vs SMA Technologies

Quest Software

Based on 280 reviews.

SMA Technologies

Based on 70 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Popular Solutions

erwin Data Modeler

6 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

OpCon

9 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

Government

Manufacturing Company

Computer Software Company

47%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeff Manuszak
CTO at EDSI
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of QoreStor »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Aaron Payne
ERP Manager at a tech services company
We primarily use Toad Data Point for end users where SQL Developer does not provide sufficient tooling. Toad Data...
Read full review of Toad Data Point »
Yang Jiao
Senior Data Scientist at a consultancy
I use erwin Data Modeler as the modeler, utilizing the desktop version to develop and design tables, determining...
Read full review of erwin Data Modeler »
Michael Huffman
Server Administrator III at a university
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security,...
Read full review of KACE Systems Management Appliance (SMA) »

Review 1 of 5

No Data Available

Customer Service

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery [EOL] »
Keith J Matthews
Associate Director at a tech vendor
They are very responsive. Whether I open a case through support@quest.com or click on Generate Case in the tool, I...
Read full review of On Demand Migration »
Asish Sahu
SPM at Infosys
I rate erwin support eight out of 10.
Read full review of erwin Evolve »
Jeff Manuszak
CTO at EDSI
They could improve support processes, perhaps making them more automated. Once you get an engineer on the phone, they...
Read full review of QoreStor »
Richard Halter
President at Global Retail Technology Advisors, LLC
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler »
Pam Rivera
Independent Consultant at a tech consulting company
Over a period of five or 10 years, the few times I've had to go all the way through to erwin, I talked to the same...
Read full review of erwin Data Modeler »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I use their technical support all the time. Sometimes it's just to ask them — because it's such a rich tool, they...
Read full review of erwin Data Modeler »
Anonymous User
Systems and Network Administrator at a tech services company
I have used their Premier Support. They get back to us pretty quickly. They usually have somebody knowledgeable who...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Project Coordinator at a computer software company
We used their Premier Support and had weekly meetings with them to go over any tickets. There were two people...
Read full review of erwin Data Intelligence »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of SharePlex »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust [EOL] »
Reto Krebs
Independent Consultant at Krebs IT-Services
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of On Demand Migration »
Gena Nelson
Enterprise Data Architect at a energy/utilities company
I would rate erwin's technical support at seven out of 10. One of the reasons is that it's inconsistent. Sometimes we...
Read full review of erwin Data Modeler »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM [EOL] »
Kurtis Roosevelt
IT Administrator at a construction company
We have a support contract with them. If there is a critical issue, I can call them and talk to somebody. The...
Read full review of KACE Systems Management Appliance (SMA) »
Tim Herrmann
Laboringenieur / Computeringenieur at HTW Berlin
What has been very good for me has been the ITNinja websites where I can look for information. For example, if I need...
Read full review of KACE Systems Management Appliance (SMA) »
Horacio Rojas
Works at University of Hawaii
Support was always provided a fast and accurate response to our questions, issues, or even helping us implementing...
Read full review of KACE Systems Management Appliance (SMA) »
Tracy Hautenen Kriel
Architecture Sr. Manager, Data Design & Metadata Mgmt at a insurance company
The technical and customer support are outstanding. erwin honestly goes above and beyond to ensure the success of its...
Read full review of erwin Data Intelligence »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Senior Engineer at a financial services firm
Their technical support is a nine out of 10. There is always room for improvement. There are times when a question is...
Read full review of Foglight for Databases »
Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM [EOL] »
KaiQuale
Senior engineer at a government
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Ujwal Sawant
Technical Manager at Optimistic Technology Solutions Pvt Ltd
Quest's technical support is usually good, but I currently have a case related to Rapid Recovery that has been...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
System Administrator - Desktop Operations at Manhattan College
The Quest KACE support team is the best in the business. I always come out with an answer, and the support engineers...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Self Employed, Software Developer, Energy Expert at My Power Station Technology (Pty) Ltd
I only really contact my supplier when i need to upgrade. Support is good.
Read full review of Toad for Oracle »
Anonymous User
System Software Specialist II at a government
I don't directly deal with technical support. I've never called them.
Read full review of KACE Systems Deployment Appliance (SDA) »
Anonymous User
Data Program Manager at a non-tech company
Their support is very good. They have very good technical expertise of the product.
Read full review of erwin Data Intelligence »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of NetVault Plus »
Anonymous User
IT Support Specialist at a tech company
I never had to deal with support channels.
Read full review of Quest Foglight for APM [EOL] »

Review 1 of 30

MartinTargett
Consultant and Contractor at NYSDOT
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »
RonBroaddus
Systems Director at a financial services firm
We have had really good results from the technical support. Every time we needed anything, they have been right...
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
ArturoRivera
IT Manager Business Solutions Delivery at CBC FEDERAL CREDIT UNION
When we had the log problems they weren't very helpful on that. It felt that it wasn't a very helpful solution. From...
Read full review of OpCon »
CarynWright
Senior Analyst at iQ Credit Union
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Anonymous User
Product Owner Insight & Analytics Platform at Otto (GmbH & Co KG)
Those guys are amazing. Their support answers quickly. Michael and Henrik are always friendly and competent. I love...
Read full review of VisualCron »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Tom Gibson
IT Analyst I at REDWOOD CREDIT UNION
I have worked closely with many technicians at SMA and all have been excellent and committed to finding solutions...
Read full review of OpCon »
Adam-Watts
Unisys Infrastructure Support Specialist at a financial services firm
The technical support is very good. I think we have a designated person who we contact if we ever have any sort of...
Read full review of OpCon »
Anonymous User
AVP of IT at a financial services firm
Tech support was excellent. It has since degraded in quality noticeably as the best techs were moved to automation as...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at SAN ANTONIO FEDERAL CREDIT UNION
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
FRACISCO LIZARRALDE
Works at Procedata
The technical support is good.
Read full review of OpCon »
Krystle Brown
Director of IT at Navigator Credit Union
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
CharlesMcClain
Application Support Analyst II at a manufacturing company
SMA is great at replying to inquiries. Their support is great.
Read full review of OpCon »
Anonymous User
Data Management Services at a financial services firm
Technical support is excellent.
Read full review of OpCon »
Anonymous User
Senior Sitecore Developer at XCentium
Support is AAA+, fast, and very detailed.
Read full review of VisualCron »
TobyFinnegan
Director of IT at PACIFIC MARINE CREDIT UNION
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Anonymous User
Manager at a financial services firm
Tech support is amazingly responsive. We've had multiple times where they've responded within 20 minutes when we've...
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
Anonymous User
Director of IT at a recruiting/HR firm
VisualCron technical support has been second to none. The turnaround on bug fixes, enhancements, and new features in...
Read full review of VisualCron »
Anonymous User
IS Operations Manager at a financial services firm
Technical support is really good.
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
Yaad Murshed
Software Engineer
I've never contacted their technical team. Whatever I implemented and developed, I did it by myself. I faced some...
Read full review of VisualCron »
JoeRocco
Operations Manager at a construction company
Technical support is awesome every time I call. Now, when I call I'm asking more, "Hey, can I do this?" and they'll...
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
Anonymous User
National Monitoring, Capacity and Availability at a government
The tech support has been excellent. They're the best that I've dealt with in 25 years of supporting software. We've...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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