Compare Quest Software vs SMA Technologies

Quest Software

Based on 291 reviews.

SMA Technologies

Based on 70 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Popular Solutions

erwin Data Modeler

9 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

OpCon

6 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Computer Software Company

41%

Financial Services Firm

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »
Anonymous User
Senior Data Architect at a computer software company
Currently, I am an end-user of erwin Data Modeler, working as a full-time employee at TCS, not as a consultant. I...
Read full review of erwin Data Modeler »
Anonymous User
Sr Mgr Cyber Defense at a manufacturing company
My main use case for Change Auditor for Active Directory is auditing changes, finding changes to undo, and break-fix...
Read full review of Change Auditor for Active Directory »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
We use Quest QoreStor for an inline data application and compression for our backup server. Quest QoreStor allows you...
Read full review of QoreStor »

Review 1 of 5

No Data Available

Customer Service

Aaron Payne
ERP Manager at a tech services company
I am very pleased with their customer support. They were very prompt and responsive. They resolved my issue within a...
Read full review of Toad Data Point »
Jose Mejia
ETL Developer at a tech services company
They provide good technical documentation.
Read full review of erwin Evolve »
RémyMAURAS
Microsoft 365 Consultant at a tech services company
I have only used the documentation on the website, which has been technically sufficient to answer my questions. I...
Read full review of Change Auditor for Active Directory »
Adam Augustín
Country Manager at a computer software company
They have top-notch technical support. You might need to wait a day or two, however, there is also an option to buy...
Read full review of KACE Asset Management Appliance »
JamesBlack
Owner at a tech services company
I have not been in contact with technical support.
Read full review of Toad for Oracle »
Richard Halter
President at a tech services company
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at a financial services firm
Most of the time, their support is pretty good. Sometimes, it could be better.
Read full review of Recovery Manager for Active Directory »
VIJAY VERMA
IT Manager at a pharma/biotech company
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of NetVault Plus »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of KACE Systems Management Appliance (SMA) »
Beverly King De Loach
Architecture Manager at a insurance company
Customer service is fantastic. I know a lot of the guys by first name that work in tech support. When we have a...
Read full review of erwin Data Modeler »
Anonymous User
IT Admin at a transportation company
They provide the ability to chat with technical support, which is very convenient. I would rate them a 10 out of 10....
Read full review of Quest Rapid Recovery [EOL] »
Glenn Riley
ICT Network Manager at a educational organization
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery [EOL] »
Tim White
Sr. IT Support Technician at a transportation company
My experience with technical support goes back a long way and the service has changed over time. Overall, it's been a...
Read full review of KACE Systems Management Appliance (SMA) »
Chris Lomas
Deputy Lead Volunteer
Technical support is excellent. We just used the regular support services.
Read full review of On Demand Migration »
KeremDoğan
Senior Software Developer at a logistics company
I haven't asked for technical support before this, but Toad user forums show good solutions and tips for the product.
Read full review of Toad Data Modeler »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »
Mark_Cook
Infrastructure Analyst at a retailer
Some of the guys they've for there are really good, some of them are useless. I would rate their technical support as...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of erwin Data Intelligence »
Anonymous User
Data Governance, Sr. Mgr at a tech services company
Customer Service: Great. They made sure that the initial product demos to Lytx were supported by a really experienced...
Read full review of erwin Evolve »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler »
Manoj Narayanan
Practice Director - Digital & Analytics Practice at a computer software company
We are Alliance partners, so whenever we go to clients and there are specific instances where we lack thorough...
Read full review of erwin Data Intelligence »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Release Train Engineer (RTE) at a pharma/biotech company
We have Premier Support, which provides us with quick access to the support team. However, it does not accelerate the...
Read full review of erwin Data Intelligence »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of KACE Systems Management Appliance (SMA) »
Pam Rivera
Independent Consultant at a tech consulting company
The technical support was always very responsive. It was just the tool itself that we just found too difficult to...
Read full review of erwin Evolve »
Anonymous User
Network Administrator at a manufacturing company
I would rate their technical support a 10 out of 10. They've always been super helpful for me. Throughout the...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Network & System Aministrator at a university
We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Works at a insurance company
erwin's technical support was great. They got right back to us when we had any questions.
Read full review of erwin Data Intelligence »

Review 1 of 30

Shawn Goodrich
Systems Architect at a financial services firm
I rate OpCon support 10 out of 10. I've never had a problem with them. I've always been able to get answers quickly...
Read full review of OpCon »
Jose Rivera Hernandez
Senior VP of Technology at a financial services firm
I had to contact them a few times. Their support is excellent. Every time I got on the phone, they found the issue...
Read full review of OpCon »
Anonymous User
Systems Developer at a financial services firm
The technical support is always excellent. Having a network which can help you troubleshoot and build the best...
Read full review of OpCon »
CarynWright
Senior Analyst at a financial services firm
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Anonymous User
Computer Operations Manager at a financial services firm
Their technical support is excellent. There have been several times where I have had to reach out to them and they...
Read full review of OpCon »
Yaad Murshed
Software Engineer
I've never contacted their technical team. Whatever I implemented and developed, I did it by myself. I faced some...
Read full review of VisualCron »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »
FRACISCO LIZARRALDE
Works at a tech services company
The technical support is good.
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
Anonymous User
Director of IT at a recruiting/HR firm
VisualCron technical support has been second to none. The turnaround on bug fixes, enhancements, and new features in...
Read full review of VisualCron »
Michelle Lestrange
Data Center Manager at a insurance company
From our dealings with them, I think they've done an excellent job when we're in a crunch. They get more than one...
Read full review of OpCon »
RonBroaddus
Systems Director at a financial services firm
We have had really good results from the technical support. Every time we needed anything, they have been right...
Read full review of OpCon »
TobyFinnegan
Director of IT at a financial services firm
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Janice Scott
Former Associate Dean of Enterprise Systems at a non-profit
Their customer service is really good. If we have any issues we can email them or we can call for support and they're...
Read full review of OpCon »
Anonymous User
Senior Core Systems Specialist at a financial services firm
They are absolutely fantastic. Since I've been the primary administrator, I've worked with OpCon support multiple...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
JoeRocco
Operations Manager at a construction company
Technical support is awesome every time I call. Now, when I call I'm asking more, "Hey, can I do this?" and they'll...
Read full review of OpCon »
Diane Kennedy
Services Manager at a tech services company
The technical support is excellent.
Read full review of OpCon »
Anonymous User
AVP of IT at a financial services firm
Tech support was excellent. It has since degraded in quality noticeably as the best techs were moved to automation as...
Read full review of OpCon »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Adam-Watts
Unisys Infrastructure Support Specialist at a financial services firm
The technical support is very good. I think we have a designated person who we contact if we ever have any sort of...
Read full review of OpCon »
Anonymous User
AVP IT Operations at a financial services firm
SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've...
Read full review of OpCon »
Anonymous User
Senior Administrator OpCon at a financial services firm
Unfortunately, we can no longer reach their technical support by phone. They now only assist through email or their...
Read full review of OpCon »
PhilippeLLORET
Manager Applications Operation Group at a insurance company
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »
Nicolas VERNOUX
EMEA Datacenter & Network Operations Manager at a construction company
We have a very good relationship with them. We have known them now for a lot of years and they always reply to our...
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »
Anonymous User
Manager at a financial services firm
Tech support is amazingly responsive. We've had multiple times where they've responded within 20 minutes when we've...
Read full review of OpCon »
Robert Carter.
Systems Engineering Manager at a financial services firm
Technical support has been consistently helpful, and I have no complaints. Their responsiveness and the ease of...
Read full review of OpCon »
Krystle Brown
Director of IT at a financial services firm
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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