Compare Ranorex vs Worksoft

Ranorex

Based on 46 reviews.

Worksoft

Based on 68 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

July 2025

Worksoft Certify vs. Ranorex Studio

Updated: July 2025

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

July 2025

Ranorex Studio vs. Worksoft Certify

Updated: July 2025

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

Ranorex Studio

1 reviews

Worksoft Certify

6 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

14%

Financial Services Firm

Government

Manufacturing Company

16%

Retailer

12%

Computer Software Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Niku Benson Valles
Test Engineering Manager at a tech vendor
Our main use case for Worksoft Certify is front-end automation, and we're also looking at offline testing where we...
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Review 1 of 1

Customer Service

Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Review 1 of 30

VincentImmink
Test Lead at Capgemini
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
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Shailesh-Parkhe
Manager-Projects at Cognizant
While having a partner with dedicated support can help in critical situations, as a customer, the overall support...
Read full review of Worksoft Certify »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
As an architect, I have to compare the support to other automation tools, there are some free tools, such as...
Read full review of Worksoft Certify »
Tejaswini Toche
Application Development Manager at a financial services firm
For any issues, we have to go to the Certify support team. They have a customer portal, and you just need to raise a...
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Anonymous User
Executive Director at a financial services firm
The solution's technical support was pretty good. There is a ticketing system and a call system to contact the...
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Manuel Hermoso Martinez
Senior Consultant at a tech vendor
In general, technical support is good. They are collaborative and responsive. The only thing I don't like - and this...
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Anonymous User
Global ERP Test Manager at a manufacturing company
The technical support is pretty responsive. We haven't had many issues with it. When we were doing an investigation...
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Anonymous User
Software Engineer at a tech services company
I would give the technical support a 3/5 rating.
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Anonymous User
QA Manager at a manufacturing company
Worksoft technical support is very helpful, very knowledgeable. Whenever we've had an issue, they've responded very...
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Oliver Heil
VP Test and Quality Management at Deutche Telecom
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
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Anonymous User
Senior Analyst at a consumer goods company
The level of technical support depends on the engineer who comes to the call. I'm not really happy with it. I want to...
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Ted Devoe
QA Manager Business Applications at a university
The technical support is very good. They have always been a great help. With a lot of companies, you can't even...
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Saurab Juneja
Automation Lead at a tech services company
We use technical support quite a lot. I would rate them as an eight out of ten. They're pretty responsive, but it...
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Judy Zeman
QA Manager at Carrier Global Corp.
Most of our issues have been our own internal infrastructure issues. We have a very tightly controlled...
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Anonymous User
Global Testing Solution Lead at a consumer goods company
Our experience has not been good. There are no SLA's for issue resolution which is an issue for a large enterprise...
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Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
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Vincent Immink
Test Automation Architect at a transportation company
I would rate Worksoft's technical support somewhere between a six or seven out of 10. In two-thirds of the cases we...
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Anonymous User
SAP Test Manager at a energy/utilities company
Customer Service: 9 out of 10 Technical Support: 8.5 out of 10, it is quick to respond, but takes time to resolve on...
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Heather Whitfield
IT Program Manager at Applied Materials
I am aware that they have some challenges with some of their support resources, especially offshore which is very...
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Anonymous User
Automation Test Specialist at Lennox International
The technical support is pretty good. However, their first response is usually late. Once they start responding, it...
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Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
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Niku Benson Valles
Test Engineering Manager at a tech vendor
Their technical support is responsive, which is good, and their solutions are timely. We just had a couple of...
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Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
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Anonymous User
QA Developer II at a university
I would give technical support a rating of 8/10, 10 being the highest. Worksoft is very quick to respond and address...
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Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Customer Service: Customer service is 4.5 out of 5. Technical Support: Technical support is 4.5 out of 5.
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Anonymous User
SAP QA Manager at a manufacturing company
We use their enterprise-level support and it pays out. We mostly use it for tricky situations. We often talk with 3rd...
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ConfigOwner8723
Configuration Owner at a manufacturing company
If you have any issues, cases, or discussion, you can go on the Community portal and ask from there. They have people...
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Ravikumar Horatti
Associate Project Manager at Bosch
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
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Manjunath-Rao
SAP Manager at a logistics company
We don't use them frequently, just when we have an issue. I would rate the technical support a seven out of ten. Most...
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Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
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Review 1 of 30

Technical Support

No Data Available

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