Compare Ranorex vs Worksoft

Ranorex

Based on 46 reviews.

Worksoft

Based on 89 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

September 2026

Worksoft Certify vs. Ranorex Studio

Updated: September 2026

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

September 2026

Ranorex Studio vs. Worksoft Certify

Updated: September 2026

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

Ranorex Studio

0 reviews

Worksoft Certify

24 reviews

Top Industries

Manufacturing Company

14%

Outsourcing Company

13%

Construction Company

Computer Software Company

Construction Company

13%

Manufacturing Company

13%

Outsourcing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at Qualesce
Our main use case of Worksoft Certify is to automate front-end web application testing. The standout feature is the...
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Review 1 of 1

Customer Service

FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Review 1 of 30

Srabanti Pramanik
Project Manager at a tech services company
We do have technical support from Worksoft Certify. When we do run into issues, we first see if we can sort them out...
Read full review of Worksoft Certify »
VincentImmink
Test Lead at Capgemini
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
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Saranya Deepthi
Project Engineer at Wipro
I do not have much communication with the technical support of Worksoft Certify at this time, but there is a...
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Sabbani Tharun
Automation Consultant at a consultancy
Most of the things would be handed over by my lead when it comes to contacting the technical support or customer...
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Susree Mohanty
Senior Test Automation Architect at Capgemini
The technical support for Worksoft Certify was really impressive. It was really good. We needed to create new...
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Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
As an architect, I have to compare the support to other automation tools, there are some free tools, such as...
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Srabanti Pramanik
Project Manager at a tech services company
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
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Amruta Kuntoji
Senior Automation Engineer at Deployd
Other than installation, I have reached out to the technical support of Worksoft Certify, especially when the objects...
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ConfigOwner8723
Configuration Owner at a manufacturing company
If you have any issues, cases, or discussion, you can go on the Community portal and ask from there. They have people...
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Paul Pandian
Principal Consultant at a tech services company
A lot of our customers have used the technical support. Worksoft has a very good customer success team, as well as...
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Niku Benson Valles
Test Engineering Manager at a tech vendor
Their technical support is responsive, which is good, and their solutions are timely. We just had a couple of...
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Anonymous User
SAP Test Manager at a energy/utilities company
Customer Service: 9 out of 10 Technical Support: 8.5 out of 10, it is quick to respond, but takes time to resolve on...
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James JB Croaff
Software Quality and Test Engineer at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is good.
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Vincent Immink
Test Automation Architect at a transportation company
I would rate Worksoft's technical support somewhere between a six or seven out of 10. In two-thirds of the cases we...
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Divya Nayak
Team Leader at SOAIS
The technical support is very good. They are helpful and provide solutions on time and very quickly.
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Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
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Saurab Juneja
Automation Lead at a tech services company
We use technical support quite a lot. I would rate them as an eight out of ten. They're pretty responsive, but it...
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Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
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Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
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Anonymous User
Automation Engineer at a pharma/biotech company
I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support....
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Anonymous User
IT Automation Specialist at a energy/utilities company
The technical support is very good. They are very responsive. When we have created tickets with them, there is...
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Anonymous User
Senior Manager, QA & Testing at a mining and metals company
We have not used Worksoft’s technical support so far. We have been in “project mode” and received direct support from...
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Piyush Lohana
SQA Test Automation Lead at Brambles
I would rate the technical support as a seven out of ten. There is a delay in time zones when we reach out to them....
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Jesse Blakemore
Associate Manager Intelligent Testing at Accenture
Their technical support is very good. They have different aspects of technical support: * If you're standing up a...
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Anonymous User
QA Developer II at a university
I would give technical support a rating of 8/10, 10 being the highest. Worksoft is very quick to respond and address...
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Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
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Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
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Anonymous User
Software Engineer at a tech services company
I would give the technical support a 3/5 rating.
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Anonymous User
Consultant at Atos syntel
Overall, my experience with Worksoft customer support has been positive. Whenever we faced issues related to...
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Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
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Review 1 of 30

Technical Support

No Data Available

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