Compare Ranorex vs Worksoft

Ranorex

Based on 46 reviews.

Worksoft

Based on 77 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

January 2026

Worksoft Certify vs. Ranorex Studio

Updated: January 2026

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

January 2026

Ranorex Studio vs. Worksoft Certify

Updated: January 2026

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

Ranorex Studio

0 reviews

Worksoft Certify

14 reviews

Top Industries

Manufacturing Company

15%

Computer Software Company

12%

Financial Services Firm

Retailer

Manufacturing Company

16%

Retailer

Computer Software Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at a outsourcing company
Our main use case of Worksoft Certify is to automate front-end web application testing. The standout feature is the...
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Review 1 of 1

Customer Service

Aws V
IT Team Leader -Automation Manager at a government
The customer service and support are quite well. They're reachable, and they provide proper guidance.
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Thomas Bradley
Software Engineer at a tech vendor
Support was able to help us well during the initial setup.
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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FrancisPasini
Quality Control Analyst at a tech services company
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Director
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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FrancisPasini
Quality Control Analyst at a tech services company
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
QA Test Manager at a tech services company
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Thangavel Sundaram
Test Manager/ QA Consultant at a tech services company
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Review 1 of 30

Prithviraj Singar
Senior Analyst at a tech vendor
On a scale of one to ten, I would rate the tech support or customer service team of Worksoft an eight.
Read full review of Worksoft Certify »
Venkata Manikanta Somala
Test Engineer at a tech vendor
Customer service and support were good overall. I’d rate it around 80% based on my experience.
Read full review of Worksoft Certify »
Sabbani Tharun
Automation Consultant at a consultancy
Most of the things would be handed over by my lead when it comes to contacting the technical support or customer...
Read full review of Worksoft Certify »
AmareshAlugoji
Test Lead at a tech vendor
If I should rate the support for Worksoft Certify, I would give it a seven, which is a good score. However, if we...
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VincentImmink
Test Lead at a computer software company
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
Read full review of Worksoft Certify »
Srabanti Pramanik
Project Manager at a tech services company
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
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Srabanti Pramanik
Project Manager at a tech services company
I would rate their technical support a nine out ten. I am satisfied with it.
Read full review of Worksoft Certify »
Tejaswini Toche
Application Development Manager at a financial services firm
For any issues, we have to go to the Certify support team. They have a customer portal, and you just need to raise a...
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Anonymous User
QA Developer II at a university
I would give technical support a rating of 8/10, 10 being the highest. Worksoft is very quick to respond and address...
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Anonymous User
SAP QA Manager at a manufacturing company
We use their enterprise-level support and it pays out. We mostly use it for tricky situations. We often talk with 3rd...
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Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
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Vincent Immink
Test Automation Architect at a transportation company
I would rate Worksoft's technical support somewhere between a six or seven out of 10. In two-thirds of the cases we...
Read full review of Worksoft Certify »
James JB Croaff
Software Quality and Test Engineer at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is good.
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Colin Hickman
Test Automation Engineer at a healthcare company
I'll start with our positive experience. We always end up with some kind of resolution whenever we do submit...
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Anonymous User
System Engineer at a transportation company
Worksoft technical support is pretty good. A few times where we upgraded, our team members communicated everything to...
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Anonymous User
SAP Test Manager at a energy/utilities company
Customer Service: 9 out of 10 Technical Support: 8.5 out of 10, it is quick to respond, but takes time to resolve on...
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Anonymous User
Automation Engineer at a pharma/biotech company
I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support....
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Anonymous User
Technical Lead - QA at a tech services company
Customer Service: Haven't contacted customer service so far. Technical Support: Good.
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Anonymous User
Software Engineer at a tech services company
I would give the technical support a 3/5 rating.
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Anonymous User
Technical Lead at a tech services company
Customer Service: 7/10 Technical Support: 7/10
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Anonymous User
Executive Director at a financial services firm
The solution's technical support was pretty good. There is a ticketing system and a call system to contact the...
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Heather Whitfield
IT Program Manager at a manufacturing company
I am aware that they have some challenges with some of their support resources, especially offshore which is very...
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Ravikumar Horatti
Associate Project Manager at a manufacturing company
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
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Oliver Heil
VP Test and Quality Management
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
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Manjunath-Rao
SAP Manager at a logistics company
We don't use them frequently, just when we have an issue. I would rate the technical support a seven out of ten. Most...
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Paul Pandian
Principal Consultant at a tech services company
A lot of our customers have used the technical support. Worksoft has a very good customer success team, as well as...
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Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
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Santhi George
Testing & Quality Assurance Manager at a pharma/biotech company
Our interactions with technical support has not been the best always and there is room for improvement especially...
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Anonymous User
Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company
Customer Service: Customer support is always cordial and helpful. There is an annual Certify User Conference, where...
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Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
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Review 1 of 30

Technical Support

No Data Available

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