Compare Rapid7 vs SecurityScorecard

Rapid7

Based on 207 reviews.

SecurityScorecard

Based on 13 reviews.

Sample Customers

Popular Solutions

8 reviews

3 reviews

4 reviews

8 reviews

Top Industries

Manufacturing Company

Financial Services Firm

Comms Service Provider

Outsourcing Company

Manufacturing Company

10%

Financial Services Firm

10%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Aayush Gangwar
Application security engineer at a media company
My main use case for SecurityScorecard is for vendor risk identification, along with active threat intel on our...
Read full review of SecurityScorecard »

Review 1 of 1

Customer Service

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
Oluwaseun Sonaike
Head, Networks And Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
Customer support for Rapid7 is superb. Whenever I have confusion or issues, a quick email or phone call resolves the...
Read full review of Rapid7 InsightAppSec »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Prajwal Chougale
SOC L2 Analyst at a tech services company
The customer support at Rapid7 is really good. Over my 2.5 years of experience, I have submitted many support cases...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at Proton Technologies
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Jai Prakash Sharma
Executive Vice President Technology at InfoEdge India Ltd
Apart from the delay in response time, I am happy with SecurityScorecard's technical team. I rate the technical...
Read full review of SecurityScorecard »
JeffBrown
Owner at Taktik Technologies
I do not rate many software companies highly on the support side. I would give SecurityScorecard about a seven out of...
Read full review of SecurityScorecard »
Akhilesh Mishra
Technical Lead Pre-Sales at M.TECH Solutions India Pvt. Ltd.
Customers are getting good support 24/7 from SecurityScorecard. I would rate the customer support for...
Read full review of SecurityScorecard »
Hadar Eshel
Co-Founder and CEO at Cloudway
The technical support services are good.
Read full review of SecurityScorecard »
Antonio Scola
Owner at SUNLIT TECHNOLOGIES
They work pretty fast and have full knowledge of the solution. Personally, I've never had a problem with them....
Read full review of SecurityScorecard »
Steffen Hornung
Administrator at Neuberger Gebäudeautomation GmbH
It's not the most responsive technical support so far. Most issues are not fixed in an hour. Users shouldn't expect...
Read full review of SecurityScorecard »
E Danquah
IT operations risk analyst at a energy/utilities company
Customer support is timely. Anytime I have had to dispute anything with regards to our score or the vulnerabilities...
Read full review of SecurityScorecard »
Adriana Cumbajin
SOC analyst at BUSINESS IT
We have support, and whenever I need it, my colleagues and I find that the support team is quick and responsive,...
Read full review of SecurityScorecard »
Aayush Gangwar
Application security engineer at a media company
I have interacted with the customer support team from SecurityScorecard, and they have been very helpful throughout...
Read full review of SecurityScorecard »
Anonymous User
Regional Director at a tech services company
I would rate them about a six or seven. There are areas for improvement in response times and overall support. They...
Read full review of SecurityScorecard »
Tasim Carku
Cybersecurity Specialist at a tech vendor
The customer support for SecurityScorecard is amazing.
Read full review of SecurityScorecard »

Review 1 of 11

Technical Support

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