Compare Rapid7 vs Techniche

Rapid7

Based on 191 reviews.

Techniche

Based on 38 reviews.

Sample Customers

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Statseeker

With active deployments in over 22 countries and many Fortune 100 firms, Statseeker monitors millions of interfaces in real-time. Some example customers include: FedEx, Optus, Verizon, California State University, Department of Agriculture and Fisheries, Monash University, Texas A&M University.

Popular Solutions

15 reviews

7 reviews

7 reviews

1 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Government

Marketing Services Firm

21%

Energy/Utilities Company

University

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

No Data Available

Customer Service

JensWolf
Systems Administrator at a legal firm
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
KimeangSuon
Pre-Sale Consultant at a manufacturing company
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at a tech services company
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at a tech services company
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Gaurab Silwal
Platform Engineer at a tech vendor
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided...
Read full review of Rapid7 InsightCloudSec »
Karthick Selvam
Senior Software Engineer at a tech vendor
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Technical Consultant at a tech consulting company
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »
reviewer5848142
Security Systems Engineer at a tech vendor
Regarding technical support for Rapid7 InsightConnect, they are pretty great. Sometimes it is not always super easy...
Read full review of Rapid7 InsightConnect »
Midhun Kumar
Head of Infrastructure at a tech vendor
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Al Sedghi
Chief Technology Officer at a tech consulting company
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Hiroshi Watanabe
Marketing Expert at a comms service provider
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Ascast
Security Analyst at a tech services company
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at a tech services company
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Pongtosaporn Junlobol
Vice President at a tech services company
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Jp Buckley
Senior Network Engineer at a insurance company
Statseeker tech support was bad around 2-3 years ago. I have had the new support for maybe 6 months to a year. I'll...
Read full review of Statseeker »
Roy Mccauley
Lead Network Engineer at a healthcare company
I have not dealt with them directly, although one of my colleagues has, and it sounds like it's been good.
Read full review of Statseeker »
Anonymous User
IT Operations Manager at a construction company
Quite good and helpful in the past. Training and briefing sessions are provided.
Read full review of Statseeker »
Anonymous User
Sr Manager at a healthcare company
I am not the person that deals with technical support.
Read full review of Statseeker »
Anonymous User
Network Engineer at a university
I haven't had any personal experience with technical support yet, so I don't know.
Read full review of Statseeker »
Robert Pettit
Senior Network Engineer at a healthcare company
I have not spoken with their technical support, as it is another person on my team who administers the solution.
Read full review of Statseeker »
Matthew Freitag
Network Engineer at a university
Technical support for this solution is great.
Read full review of Statseeker »
Anonymous User
Network Tools Specialist at a comms service provider
I have to say they're quite very good. I've never had any issues getting in contact with them. They're quite...
Read full review of Statseeker »
Troy Mellon
Network Engineer at a healthcare company
It's very good. I very rarely use it, but when I do, they're very helpful.
Read full review of Statseeker »
Anonymous User
Network Team Lead at a energy/utilities company
Technical support is very good. They've always solved every issue that we've had.
Read full review of Statseeker »
Anonymous User
Network Engineer at a consultancy
I have not dealt with their technical support.
Read full review of Statseeker »
Charles Moore
Senior IT Director at a healthcare company
When I had to use Statseeker technical support, it was good. However, in the beginning, the hours were a little...
Read full review of Statseeker »
Lance Jeffery
Senior Network Engineer at a financial services firm
The technical support guys are great to work with and know what they are doing. There are times when they are slow to...
Read full review of Statseeker »
Anonymous User
Senior Engineer at a tech services company
I haven't had to deal with customer support personally. One of my counterparts has. It sounds like it's been good.
Read full review of Statseeker »
Anonymous User
Senior Capacity Manager at a comms service provider
Excellent. Support team is brilliant. Always responsive. Always positive.
Read full review of Statseeker »
John Elhariry
Team Leader at a retailer
The customer support from Statseeker is excellent. They are very responsive whenever we ask for assistance setting up...
Read full review of Statseeker »
Anonymous User
Network Analyst at a energy/utilities company
It's been very good. I've only had to engage them once or twice during the initial install, but both times it was a...
Read full review of Statseeker »
Anonymous User
Network Engineer at a university
I have not used technical support for this solution.
Read full review of Statseeker »
Anonymous User
IT Manager Network Operation at a financial services firm
Technical support is excellent, the staff is qualified and responses times are very good. They always reply to our...
Read full review of Statseeker »
Anonymous User
Network Security Engineer at a government
I don't think I have ever used tech support with Statseeker.
Read full review of Statseeker »
Anonymous User
CTO at a tech services company
Technical support for this solution is bad, as is everything with Cisco support.
Read full review of Statseeker »
Anonymous User
Solution Architect at a tech services company
This component is so easy that we rarely needed to call support. When we did contact them then they were very...
Read full review of Statseeker »
Jessie Hackney
Network Engineer at a non-tech company
The tech support is a little lacking compared to some other products that I've worked with. If we have to we email to...
Read full review of Statseeker »
Anonymous User
IT Admin
I have used technical support. There was a time when all of the calls had to go to Australia. That meant that we had...
Read full review of Statseeker »
Anonymous User
Network Analyst at a leisure / travel company
Technical support for this solution is adequate.
Read full review of Statseeker »
Dan Davis
Network Engineer-OCIO at a university
Technical support, at least for me, has been good. No complaints on technical support.
Read full review of Statseeker »
Scott Steves
Network Engineer at a insurance company
I would rate their technical support a nine out of ten.
Read full review of Statseeker »
Anonymous User
Network Engineer at a healthcare company
Statseeeker have been very good communicators and are always willing to assist. The truth is we set it up and it runs...
Read full review of Statseeker »
Daniel Hess
Network Specialist at a government
Technical support for this solution is good. Sometimes the response times need to be quicker, but their technical...
Read full review of Statseeker »
Anonymous User
Network Analayst
I give top marks to their great support.
Read full review of Statseeker »

Review 1 of 30

Technical Support

No Data Available

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