Compare Rapid7 vs Veracode

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Popular Solutions

Rapid7 InsightVM

14 reviews

Rapid7 InsightIDR

13 reviews

Rapid7 Metasploit

9 reviews

Veracode

63 reviews

Veracode Security Labs

0 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »

Review 1 of 5

Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I use Veracode on a private cloud. When we implement a new solution, it needs to undergo user review. I was...
Read full review of Veracode Security Labs »
Anonymous User
Head of Security Architecture at a healthcare company
My use case for Veracode includes utilizing the SSA and SAST modules as part of improving the code that we are...
Read full review of Veracode »

Review 1 of 2

Customer Service

Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Product Manager at a tech services company
Rapid7 MDR has excellent technical support. Each customer has a customer advisor to ensure priority handling of their...
Read full review of Rapid7 MDR »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Reyansh Kumar
Technical Specialist at Accenture
The technical support is good; I rate them nine out of ten.
Read full review of Veracode »
Pradeep Kumar.
Founder and Director at Bizcarta Technologies India Pvt Ltd
The technical support is good.
Read full review of Veracode »
Muhammed Shabreen
CTO at RIZEK
I interacted with them once. They were very good. They were very friendly and supportive. I would rate them a seven...
Read full review of Veracode »
Deepak Naik
Chief Security Officer at Digite
We normally create a ticket for Veracode support, then they respond back within 24 hours. Our experience with them is...
Read full review of Veracode »
Prakash Pillay
Director - Product Solution/Architecture at a tech vendor
Technical support is average. They take some time to respond.
Read full review of Veracode »
Jagusztin Laszlo
Lead Architect, Presales lead at Alerant Zrt.
Their technical support staff is skilled. We have been able to solve all of our problems with them. I wouldn't rate...
Read full review of Veracode »
Boyapati Sivannarayana
Devops Engineer at Accenture
Currently, we do not use support. We don't communicate with them.
Read full review of Veracode »
Raj Nachiappan
Director of Solutions Architecture at VetsEZ
The technical support is pretty good. When I requested help they contacted me within an hour. I don't have any issues...
Read full review of Veracode »
Hassan Saleh
Managing Director at Century Bottling Company
I rate Veracode support 10 out of 10. They're friendly and responsive.
Read full review of Veracode »
Kv Rao
Site Leader (India) at Industrial Scientific
I have seen an upward rating of eight or more out of ten. They are very responsive and quick to help with queries...
Read full review of Veracode »
DmitriAldowski
DevOps and Cloud Architect at a marketing services firm
There are three layers of technical support and we have used all of them over time. We are happy with the service...
Read full review of Veracode »
Anonymous User
Founder & CEO at a healthcare company
Technical support is phenomenal. They are fabulous and very responsive, it's amazing.
Read full review of Veracode »
Anonymous User
General Manager - Application Security at a tech consulting company
Customer Service: A three out of 10. Technical Support: A two out of 10.
Read full review of Veracode »
Anonymous User
Senior Information Security Program Manager at a financial services firm
We do have ongoing technical support. We use them more as a backstop. My team handles most of the calls and issues...
Read full review of Veracode »
Mark Handzlik
Chief Software Architect at a tech services company
I've contacted the Veracode technical support team and found the support responsive. The team also got back to me...
Read full review of Veracode »
Siddharth Kundalkar
Director Software Engineering at a tech services company
The support is good but has room for improvement. Issues don't get acknowledged quickly, repeated updating is required.
Read full review of Veracode »
Anonymous User
IT App Security Senior Analyst at a transportation company
Their support is pretty good.
Read full review of Veracode »
Anonymous User
Systems Architect at a tech vendor
Initially, I had some questions back and forth and I was able to get everything resolved, mostly via email. Overall,...
Read full review of Veracode »
Anonymous User
DevOps Engineer at Barclays Technology
Veracode's technical support is good, and I'd rate them a nine on a scale from one to ten.
Read full review of Veracode »
Shahnawaz Azam
Manager IT at a tech company
I rate Veracode technical support nine out of 10. They are excellent. When we have problems, they provide a solution...
Read full review of Veracode »
Anonymous User
Assistant Vice President of Programming and Development at a financial services firm
We have rarely needed to use tech support, and when we have it has performed as expected.
Read full review of Veracode »
Evan Christoe
AVP, IS Manager at a financial services firm
Technical support is highly competent.
Read full review of Veracode »
AnantUpadhyay
CEO at CareerCraftly
I rate Veracode support eight out of 10. The response times are fast. If we have a problem, they respond within four...
Read full review of Veracode »
Anonymous User
Chief Technology Officer at a tech services company
Service and support is always helpful and knowledgeable. Turnover seems to be an issue. We are frequently being...
Read full review of Veracode Security Labs »
Anonymous User
Associate Consultant at a comms service provider
We have not been in touch with Veracode's technical support.
Read full review of Veracode »
Anonymous User
Software Engineer at a tech services company
There was a time when we needed support from them. We organized a call because the license the company had included...
Read full review of Veracode »
Djean Bruno
Security Engineer at a tech vendor
The technical support is excellent.
Read full review of Veracode »
Anonymous User
Information Technology at a insurance company
The team that assists us with it is just great, especially considering there is a language barrier for some of our...
Read full review of Veracode »
Oleksandr Klymenko
Development Manager at a computer software company
I am very pleased with the Veracode support because so far, there were no issues where they were not able to help us....
Read full review of Veracode »
SrikanthRaghavan
Principal Architect at a consultancy
We have an enterprise license and direct connection with the Veracode team. I consulted their team about a couple of...
Read full review of Veracode »

Review 1 of 30

Technical Support

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