Compare Rubrik vs SolarWinds

Rubrik

Based on 103 reviews.

SolarWinds

Based on 396 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

Rubrik

19 reviews

Rubrik Go

6 reviews

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

11%

Government

Manufacturing Company

Educational Organization

45%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
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Ibrahim Hasan
Sales Manager at Beta Information Technology
Our customers primarily use Rubrik for secure backup, with a guarantee of ten million dollars in case of any attack...
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Review 1 of 2

Vijay Samant
Assistant Manager at a computer software company
I use SolarWinds Network Device Monitor for monitoring network utilization, bandwidth utilization, uptime, and...
Read full review of SolarWinds Network Device Monitor »
DeepakVyas
Global-Manager Network & communications at Secure Meters Limited
We are using SolarWinds and have all the modules with us, including NetFlow and NPM. It is primarily used for...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
We have a client who is a global logistics company, and we use NPM to manage their devices globally. These devices...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Customer Service

Boomchi Kumar
Director at Trace3
The solution’s technical support is very good.
Read full review of Rubrik Go »
Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
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Amit Motiwale
Senior Principal Architect /Practice Lead -Storage and Backup at a computer software company
The customer service and support are good.
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Anonymous User
Senior Systems Manager at a construction company
Rubrik's tech support is amazing, which is yet another differentiator with this solution.
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AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
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Matthew Gill
Senior Network System Engineer at a insurance company
While this might not count as a "tool," the support methodology with Rubrik is really interesting. When we need to do...
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Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
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Sam Kemp
Enterprise Architect at SH Data Technologies
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
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Anonymous User
CTO at a tech services company
While the support is generally good, there have been instances where response times could have been quicker, but...
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Anonymous User
Lead Support Engineer at a financial services firm
The technical support is excellent.
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Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »
Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
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Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
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BurhanShakil
Systems Engineer at Harvard University
Rubrik support is amazing. When we are involved in upgrades we always open a ticket and there is a tech person joined...
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Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
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Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
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Chadd Blanchard
System Administrator at a manufacturing company
The vendor has world-class support, and some of the best support we have for our solutions. Rubrik support has been...
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Anonymous User
Works
Very good support who helps with each question. Very fast response time.
Read full review of Rubrik »
Burak Ustun, M.S.
Senior Engineer, System & Networking
10 out of 10.
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Don Rhodes
Senior Systems Engineer at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
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Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
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Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
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Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
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Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
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Anonymous User
Vice President Information Technology at a tech services company
We faced no significant challenges while integrating Rubrik with our IT infrastructure. Their support team was...
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Anonymous User
Solutions Engineer at a tech services company
The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to...
Read full review of Rubrik Go »
Anonymous User
Solutions Architect at a insurance company
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a...
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AhmedSamir
Systems Consultant at a tech services company
To this point, we have had no experience with technical support.
Read full review of Rubrik Go »
Grant Hendricks
Systems Architect at Cardtronics
Rubrik has the best vendor support that I've dealt with. They're probably the best. They're the most knowledgeable,...
Read full review of Rubrik »

Review 1 of 30

Jami Ullah
Senior Network Admin at a financial services firm
The current model requiring engagement through a local partner to escalate issues to SolarWinds takes time and could...
Read full review of SolarWinds NPM »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Technical support is excellent. SolarWinds wants its partners and resellers to succeed. They give you all the...
Read full review of SolarWinds NPM »
Vijay Samant
Assistant Manager at a computer software company
I rate the technical support from SolarWinds as ten out of ten.
Read full review of SolarWinds Network Device Monitor »
BenjaminRafrafi
System and Network Administrator at a educational organization
Technical support is quite efficient, but they have to be a little more responsive. On a scale from one to five, I'll...
Read full review of SolarWinds NPM »
Rafal-Stas
CEO at Greeneris Sp. z o.o.
The solution's technical support is helpful. I rate the technical support a nine out of ten.
Read full review of SolarWinds Security Event Manager »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
SolarWinds IPAM offers premium support, but the customer has to pay more money, and then they will have minimal...
Read full review of SolarWinds IPAM »
BENDER BENEDICT
L3 Technical Support Engineer at SV Gaming Limited
The technical support is very responsive and they don't stop troubleshooting until they have resolved the issue.
Read full review of SolarWinds Service Desk »
Muhammad Asif
Consaltant at a consultancy
The technical support from SolarWinds for this solution is average, in my opinion, and the response times could...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Usman Shafeeq
Student at The Islamia University of Bahawalpur
SolarWinds provides excellent technical support. You can easily identify which devices are operational and which are...
Read full review of SolarWinds Network Device Monitor »
Ankur_Yadav
Solution Architect at Accenture
The technical support has been a good experience.
Read full review of SolarWinds NPM »
Angela Bustamante
Monitoring and Process Analyst at Seguros SURA
The technical support for SolarWinds NPM is very good. I'm rating their support five out of five.
Read full review of SolarWinds NPM »
Anonymous User
Platform Engineer III at a insurance company
Customer Service: Customer service is pretty good. Technical Support: Tier 3 is excellent they know how to repair a...
Read full review of SolarWinds NPM »
Anonymous User
Infrastructure Monitoring Engineer at a tech services company
Support knows what they are doing. Very rarely do I find the standard approach to issues to be “reboot and call back”...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »
Anonymous User
Operational Lead at a government
Technical support for the product is good and they are responsive.
Read full review of SolarWinds Pingdom »
Wahyu Krisnamukti
Network Administrator at PT Bni Life Insurance
We had contact with SolarWinds regarding the implementation, and they were helpful.
Read full review of SolarWinds NPM »
Tuan-Phan Anh
Technical Manager at CPCIT
The technical support from SolarWinds Network Device Monitor is good. They respond very quickly and the solutions...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Head of Network Department at a financial services firm
Technical support is okay, but it depends on the person who takes up the ticket. Sometimes we don't get the kind of...
Read full review of SolarWinds NetFlow Traffic Analyzer »
PeterSerati
Group Chief Technology Architect at a tech services company
There is no in-country support for this solution. There are local numbers available but the call quality isn't great....
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is exceptional if not a little too communicative at times. SolarWinds does an...
Read full review of SolarWinds NPM »
Anonymous User
Information Technology Infrastructure Architect at a financial services firm
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful.
Read full review of SolarWinds NPM »
Anonymous User
Senior Solutions Architect at a consultancy
Most of the time, we ask questions and open a case online to which they respond.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
IT service Delivery Manager Managed services projects at a computer software company
SolarWinds' technical support is ok, but it could be faster and more knowledgeable.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Senior Network Administrator at a manufacturing company
Customer Service: This is one area where SolarWinds can do better. Customer service, in terms of account renewals,...
Read full review of SolarWinds NPM »
Anonymous User
IT Manager at a computer software company
Tech support was always on top of things. I usually got a response within a couple hours of opening a ticket and once...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Network Systems Engineer at a financial services firm
I rate technical support everywhere from poor to great. Lately, it’s been getting better and better. But in the past,...
Read full review of SolarWinds NPM »
Byron Anderson
Information Security Engineer at a cloud solution provider
Technical support is fantastic.
Read full review of SolarWinds NPM »
Keith Galleros
Information Security Analyst at Detecon Al Saudia Co. Ltd.
There is not much in terms of technical support because it is a web-based application. They do not support Adobe...
Read full review of SolarWinds Security Event Manager »
Nelson Saravia
Senior Business Project Manager at Bonsai System Ltda
So far it hasn't been necessary for me to contact their support team, due to its overall ease of use and ease of...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »

Review 1 of 30

Technical Support

No Data Available

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