Compare Rubrik vs SolarWinds

Rubrik

Based on 113 reviews.

SolarWinds

Based on 425 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

Rubrik

14 reviews

Rubrik Go

6 reviews

Rubrik Data Security Posture

1 reviews

SolarWinds NPM

13 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Financial Services Firm

Manufacturing Company

Government

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Neelash Nair
Principle Tech Architect at Unisys
I have been working with Rubrik Data Security Posture since 2016-2017. I have been working with Rubrik Data Security...
Read full review of Rubrik Data Security Posture »
AmarpreetSingh
Technical Architect at a tech vendor
I am using Rubrik Go mostly for VM backups and SaaS backups.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 3

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »

Review 1 of 5

Customer Service

Srinivas-R
General Manager - IT Infrastructure / Security at The Himalaya Drug Company
The technical support is good. We have good contact, all the issues are resolved on time.
Read full review of Rubrik »
Graeme Dendy
Service manager at Datacentrix (Pty) Ltd
The solution's technical support team is pretty helpful and generally responds very quickly.
Read full review of Rubrik Go »
AmarpreetSingh
Technical Architect at a tech vendor
I find the technical support of Rubrik very responsive and helpful, rating them nine out of ten.
Read full review of Rubrik »
Amit Motiwale
Senior Principal Architect /Practice Lead -Storage and Backup at a computer software company
The customer service and support are good.
Read full review of Rubrik »
Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
Read full review of Rubrik »
Anonymous User
Solutions Architect at a tech services company
Support is good now that they are done restructuring.
Read full review of Rubrik »
Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
Read full review of Rubrik »
Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
Read full review of Rubrik »
Ibrahim Hasan
Sales Manager at Beta Information Technology
Customer service and support for Rubrik are rated an eight out of ten, indicating a good level of responsiveness and...
Read full review of Rubrik »
Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
Read full review of Rubrik »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
The implementation process is straightforward with simple clicks, cluster implementation, discovery, and adding...
Read full review of Rubrik »
AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of Rubrik »
Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
We've had support from Rubrik, we opened a couple of requests. It was a really fast response and they solved the...
Read full review of Rubrik »
Dileep Thakur
Senior Manager (Backup & Restore) at Pnb housing
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
The technical support is wonderful. Very cooperative and informative.
Read full review of Rubrik Go »
Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
Read full review of Rubrik »
Anonymous User
Solutions Architect at a insurance company
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a...
Read full review of Rubrik »
AhmedSamir
Systems Consultant at a tech services company
To this point, we have had no experience with technical support.
Read full review of Rubrik Go »
Gulzar Khan
IT Program Manager at a government
Rubrik's support has been good, better than many other vendors like Microsoft, VMware, and Dell. When issues arise,...
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
Read full review of Rubrik »
Ronald Chan
Head Of Solutions Consulting at Vsceptre
I have been dealing with Rubrik Go as well. I can share some high-level information about Rubrik, but it may not be...
Read full review of Rubrik Go »
Lee Apps
Cloud Services Manager at Tecala Group
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
Read full review of Rubrik »
Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
Read full review of Rubrik »
Don Rhodes
Associate Director of Infrastructure and Services at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
Read full review of Rubrik »
Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
Read full review of Rubrik »
Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
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Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
Read full review of Rubrik »

Review 1 of 30

Anil Rao
Vice President Delivery & Operations at Rezilyens
I found that the technical support from SolarWinds was not really very good. Technical support is a bit difficult....
Read full review of SolarWinds Web Help Desk »
Alex Kinyanjui
Enterprise Cloud Infrastructure Engineer at Safaricom
Comprehensive documentation and related materials are available through the support portal. Furthermore, the system's...
Read full review of SolarWinds Security Event Manager »
Mahmoud Osama
IT System Administrator at a energy/utilities company
Technical support could definitely be better. I have opened a ticket with technical support, but with no response.
Read full review of SolarWinds Kiwi Syslog Server »
10 Kavi
Owner at Kavi
Support for SolarWinds NetFlow Traffic Analyzer was done over email, but it's not good enough. On a scale of one to...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Angela Bustamante
Monitoring and Process Analyst at Seguros SURA
The technical support for SolarWinds NPM is very good. I'm rating their support five out of five.
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
The support could improve by being quicker.
Read full review of SolarWinds NPM »
Rivka Alexander
Content Specialist at PeerSpot
The support is excellent. I received efficient responses to many questions, and I am very satisfied with their...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Raja Xabi
Technical Manager at APRAL
Technical support is excellent.
Read full review of SolarWinds NPM »
Fausto Espinosa
Production manager at Cobiscorp
I found the technical support for SolarWinds Database Performance Analyzer very good.
Read full review of SolarWinds Database Performance Analyzer »
Vaibhav Patkar
CISO at Orient Technologies Pvt. Ltd.
A different team interacts with technical support from SolarWinds, and they handle the support interactions. Tickets...
Read full review of SolarWinds Service Desk »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
Technical support could be faster when responding to an issue.
Read full review of SolarWinds Network Configuration Manager »
Catherine Akinwolere
System Engineer at Lumenave
The support is very, very good. In case there's any problem, we can contact support.
Read full review of SolarWinds Server and Application Monitor »
Romario Martin
Database Administrator at a financial services firm
The support team is excellent, very responsive, and quick to address issues based on severity.
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
System Engineer - Infrastructure Lead at a tech services company
We receive our support from the local vendor and it is good. When we call and ask for support, the response is very...
Read full review of SolarWinds NPM »
Anonymous User
Information Services Department Manager at a construction company
The times when I have needed technical support, they have been responsive and able to resolve my issues. I use the...
Read full review of SolarWinds Server and Application Monitor »
Solomon Okafor
Information and Communication Manager at Heineken
The customer service and support team is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Technology Support Engineer at a tech vendor
8/10 - there's no SLA on a ticket created, albeit they have a level of severity upon the creation of a ticket. So...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network Engineer
Customer Service: Very good. Technical Support: Very good.
Read full review of SolarWinds Server and Application Monitor »
WILSON KEREBEI
CEO at WilCom Systems Ltd
The support for this solution is satisfactory.
Read full review of SolarWinds NPM »
Wahyu Krisnamukti
Network Administrator at PT Bni Life Insurance
We had contact with SolarWinds regarding the implementation, and they were helpful.
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer
Customer Service: At least an 8/10. Technical Support: At least a 7/10.
Read full review of SolarWinds NPM »
Nelson Saravia
Senior Business Project Manager at Bonsai System Ltda
So far it hasn't been necessary for me to contact their support team, due to its overall ease of use and ease of...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Senior Network Engineer at a financial services firm
We aren't working with the SolarWinds team directly. We have local contacts, and we're very pleased with them....
Read full review of SolarWinds IPAM »
SJ6
Network Security Engineer at a comms service provider
SolarWinds provides timely support for Kiwi Syslog. While I haven't had significant issues with their support, if...
Read full review of SolarWinds Kiwi Syslog Server »
Irshad_Khan
Solutions Architect at Cognizant
Customer support is good. I get an instant response and on-call support as well.
Read full review of SolarWinds Hybrid Cloud Observability »
Furquan Qureshy
IT Manager at XYZies
I have not had a good experience with technical support because most of the time when I contact them, they first want...
Read full review of SolarWinds NPM »
WILSON KEREBEI
CEO at WilCom Systems Ltd
We have made a few calls to support. We have not encountered very many issues that would require support.
Read full review of SolarWinds Network Device Monitor »

Review 1 of 30

Technical Support

No Data Available

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