Compare Rubrik vs Tintri

Rubrik

Based on 109 reviews.

Tintri

Based on 64 reviews.

Latest Research

Buyer's Guide

Cohesity DataProtect vs. Rubrik

July 2025

Cohesity DataProtect vs. Rubrik

Updated: July 2025

Sample Customers

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Popular Solutions

Rubrik

23 reviews

Rubrik Go

5 reviews

Tintri VMstore T7000

4 reviews

Tintri Global Center [EOL]

0 reviews

Top Industries

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

25%

Government

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
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Review 1 of 2

Magnus Österlund
VMWare & Tintri Storage Solutions Evangelist at a tech vendor
I have been using it in a hosted multi-tenant environment as a CSP. I am also a consultant who helps Swedish Tintri...
Read full review of Tintri VMstore T7000 »
Anonymous User
System Specialist at a tech services company
A single pane of glass to our Tintri infrastructure with some Tintri VMstores protecting critical infrastructure with...
Read full review of Tintri Global Center [EOL] »

Review 1 of 2

Customer Service

GopalSetia
Director- Pre Sales Enterprise Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
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JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Phanindar Ada
Technical Architect at YASH Technologies
The solution's technical support is really great and good support.
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Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
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AmarpreetSingh
Technical Architect at Wipro Limited
I find the technical support of Rubrik very responsive and helpful, rating them nine out of ten.
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Ovadya Rachamim
Storage & Data Protection Team Leader at TeraSky
Rubrik's technical support is excellent. They handle issues efficiently, and if escalation is needed, they manage it...
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Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
I would rate its customer service and support six out of ten.
Read full review of Rubrik Go »
Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
Read full review of Rubrik Go »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
The times I've worked with them, the customer service and support were just a little bit slow, but they're still very...
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
The technical support is wonderful. Very cooperative and informative.
Read full review of Rubrik Go »
Don Rhodes
Senior Systems Engineer at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
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Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
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Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
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Lee Apps
Cloud Services Manager at Tecala Group
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
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Sam Kemp
Enterprise Architect at SH Data Technologies
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
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Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
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Maan Othman
Senior System Engineer at a comms service provider
They are very impressive. Their support is good, and they are cooperative.
Read full review of Rubrik »
Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
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Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
Read full review of Rubrik »
Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
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Anonymous User
Network Specialist, Information Technology at a university
Support is very friendly, easy to work with, and showed great expertise in the product.
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Anonymous User
Solutions Engineer at a tech services company
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
HarishKumar6
Senior System Engineer at Goya Foods
Rubrik provides excellent customer service and technical support. I would rate their customer service a nine out of ten.
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Anonymous User
Lead Storage and Backup Engineer at a computer software company
The technical support in India is excellent; they are quick to respond and resolve issues.
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Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
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Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
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Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
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Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
Read full review of Rubrik »
Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
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Daniel Stedman
Senior Solutions Consultant at VNQ Systems
The response time of the solution's technical support team is helpful. It provides detailed feedback on the issues as...
Read full review of Rubrik »

Review 1 of 30

Magnus Österlund
VMWare & Tintri Storage Solutions Evangelist at a tech vendor
The technical support is top-notch. I would rate them a nine out of ten. Their support team provides excellent...
Read full review of Tintri VMstore T7000 »
Todd Maugh
Director Of Infrastructure at Boingo Wireless
They're great. We had to have a drive and a controller plate repaired. There have been three or four calls in seven...
Read full review of Tintri VMstore T7000 »
Jonathan Neale
Operations Manager at Sempervox
I rate Tintri support nine out of 10. Tintri support was excellent when we paid for it, but we stopped paying for it....
Read full review of Tintri VMstore T7000 »
Jeff Wilhelm
Founder & CEO at Infused Innovations, Inc.
I have probably opened a couple of dozen tickets over the decade that I've worked with Tintri. Like most support...
Read full review of Tintri VMstore T7000 »
Anonymous User
Senior Network/Systems Engineer
Customer Service: Good. Technical Support: Top notch. Very responsive and knowledgeable.
Read full review of Tintri VMstore T7000 »
Anonymous User
Infrastructure Analyst at a tech services company
Customer Service: Customer service from Tintri is excellent. Our account manager is always available to talk to us...
Read full review of Tintri VMstore T7000 »
Anonymous User
Systemkonsult
Tintri has excellent and devoted support personnel. 10/10
Read full review of Tintri VMstore T7000 »
Anonymous User
Senior Systems Engineer, Virtualization at a insurance company
Great customer service; if there is an issue they often know before I do and have a ticket already in progress.
Read full review of Tintri VMstore T7000 »
Anonymous User
Senior Systems Engineer
Customer Service: Great customer service! Technical Support: Haven't had the need for technical support.
Read full review of Tintri VMstore T7000 »
Anonymous User
LAN Administrator at a university
Customer Service: A+ excellent! Love my Tintri guys. They understand our use case and help us find the best solution....
Read full review of Tintri VMstore T7000 »
Anonymous User
System Specialist at a tech services company
Support is the best in class.
Read full review of Tintri Global Center [EOL] »
Anonymous User
IT Manager at a financial services firm
The technical support is great. They always have the right people on the call. They are good but we have to reach out...
Read full review of Tintri VMstore T7000 »
Anonymous User
jonfwilliams@outlook.com at a tech company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Tintri VMstore T7000 »
Anonymous User
Senior Technologist
Customer Service: Excellent; the appliance does phone-home and auto-support uploads, so Tintri support knows when...
Read full review of Tintri VMstore T7000 »
Anonymous User
Head of I.T.
Customer Service: In my view Tintri's customer service is excellent, I am in regular contact with various folks...
Read full review of Tintri VMstore T7000 »
Firoze Bhorat
Senior Environments Engineer - Virtualised Environments at Derivco
Customer Service: 10 out of 10 Technical Support: 10 out of 10
Read full review of Tintri VMstore T7000 »
Anonymous User
Global Head of Network Engineering at a media company
Their tech support is above average.
Read full review of Tintri VMstore T7000 »
Anonymous User
Director of Operations at STM IT Solutions
9/10. As mentioned previously, technical support was very quick to respond.
Read full review of Tintri VMstore T7000 »
Anonymous User
Director of Data Centers at a university
Customer Service: Amazing, only a couple of support call so far, and they were small things. Tintri was great with...
Read full review of Tintri VMstore T7000 »
Anonymous User
Works at a marketing services firm
Customer Service: I rate the level of customer service as five stars; very fast and helpful. They also found a...
Read full review of Tintri VMstore T7000 »
Claudio Gallo
System Engineer at Swisslos Interkantonale Landeslotterie
Technical support is an area where we had several issues, and it was hard to get some support in a specific case we...
Read full review of Tintri VMstore T7000 »
Firoze Bhorat
Senior Environments Engineer - Virtualised Environments at Derivco
Customer Service: In my experience, Tintri's customer service has been excellent. Technical Support: In my...
Read full review of Tintri VMstore T7000 »
Anonymous User
System Engineer Client & Server at Swisslos Interkantonale Landeslotterie
A very good support team that is available 24/7. They have real technical staff with strong knowledge.
Read full review of Tintri VMstore T7000 »
Anonymous User
IT Systems Manager at a insurance company
Customer Service: Customer service is great to work with. Technical Support: Technical support has been excellent. We...
Read full review of Tintri VMstore T7000 »
ServStorAdm8948
Server & Storage Administrator
Customer Service: The customer service is excellent. Technical Support: The only time we ever had an issue was when...
Read full review of Tintri VMstore T7000 »
Anonymous User
Senior Consultant at a tech services company
The support we had during the PoC was good.
Read full review of Tintri VMstore T7000 »
Anonymous User
IT Manager at a government
I'd rate support an eight out of ten.
Read full review of Tintri VMstore T7000 »
Anonymous User
Senior IT Infrastructure Analyst at a financial services firm
Customer Service: Excellent! Technical Support: Excellent!
Read full review of Tintri VMstore T7000 »
Anonymous User
System Administrator at a agriculture
They've listened to us when we requested more options for backup.
Read full review of Tintri VMstore T7000 »
Anonymous User
Infrastructure Engineer at Residential Management Group Limited
Support from our vendor and Tintri are brilliant. They have always answered all of our questions promptly.
Read full review of Tintri VMstore T7000 »

Review 1 of 30

Technical Support

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