Compare SailPoint vs Saviynt

SailPoint

Based on 73 reviews.

Saviynt

Based on 27 reviews.

Latest Research

Buyer's Guide

SailPoint Identity Security Cloud vs. Saviynt Identity Cloud

April 2026

Saviynt Identity Cloud vs. SailPoint Identity Security Cloud

Updated: April 2026

Buyer's Guide

SailPoint Identity Security Cloud vs. Saviynt Identity Cloud

April 2026

SailPoint Identity Security Cloud vs. Saviynt Identity Cloud

Updated: April 2026

Sample Customers

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Saviynt Identity Cloud

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

Popular Solutions

SailPoint Identity Security Cloud

11 reviews

SailPoint Agent Identity Security

1 reviews

Saviynt Identity Cloud

6 reviews

Top Industries

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Educational Organization

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
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Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
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Review 1 of 2

Anonymous User
Software Engineer at a tech consulting company
My main use case for Saviynt is deploying IGA solutions to our customers. For deploying IT solutions to our customers...
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Review 1 of 1

Customer Service

RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
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Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
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Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
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Anonymous User
Solution Architect at a real estate/law firm
The customer support for SailPoint Agent Identity Security is at a lower level of competence based on my experience...
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Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
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RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
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Anonymous User
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
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Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
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Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
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JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
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Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
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Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
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Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
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Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
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Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
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Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
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Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
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Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
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Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
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Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
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Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
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DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
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Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
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Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
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Review 1 of 30

Irappa Hosamani
Manager at a computer software company
The technical support is ok.
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Amimesh Anand
Senior Architect at a consultancy
I would rate the technical support about nine out of ten.
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Prakash Mantha
Founder at APSSIAM
Suppose you raise any instance with Saviynt's technical support team; you will not get any response immediately from...
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Suresh Kumar Subramaniyan
Manager, Identity & Access Management at a financial services firm
Their support deserves a rating of seven out of ten. They respond consistently, but they are somewhat lacking in...
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Wipro Limited
Thermal Technical Lead at a tech vendor
The customer service and support are okay. We got good support so far. The response time could be faster.
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SushantAggarwal
Architect(IAM) at a tech services company
They have terrible technical support because they have a lot of delays. I rate the technical support a six out of ten.
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Surya Sadhu
Manager at Fortuna Identity
I haven't directly interacted with them, but we do communicate if any functionalities are not working as expected or...
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Anonymous User
Lead Identity Specialist at a tech services company
We've had mixed dealings with customer support. Recently it seems to have improved but six or seven months ago, the...
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Anonymous User
Product Owner Identity & Access Management at a tech services company
I've never had the chance to contact technical support. I cannot say how helpful or responsive they are as I've never...
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Anonymous User
Principal Consultant at a tech services company
I know our people have contacted their support and they found them to be quite responsive.
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Anonymous User
Software Engineer at a tech consulting company
Customer support is quite good, though it can take about a week to respond to a request, but that is still pretty...
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Anonymous User
manager at a retailer
Customer service and support are areas that they should focus on, in terms of improvement. I would rate the customer...
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Santosh Satkar
IAM Architecht
If there are any issues, we open a professional services ticket and get guidance from them. There are certain things...
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Niraj Joshi
Implementation Engineer at a tech services company
Saviynt's team is very much helpful in terms of technical support.
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Anonymous User
Senior Solutions Specialist at a computer software company
I haven't contacted technical support yet.
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Raed AlAbbedAlAziz
Country Manager at Gulf IT
Saviynt's technical support is effective, as they have a presence in Saudi Arabia with dedicated sales and technical...
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reviewer02755566
Identity Management Consultant at a consultancy
The technical support services are satisfactory.
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Anonymous User
BC Business Area Manager at a retailer
The support team is always available when needed.
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Yatish Tiwari
Senior Manager, IAM (Des317) at Inspira Enterprise
The technical support services are average. Their team asks us to refer to the forum whenever we raise tickets....
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Manikanta Prasad Boinapally
Identuty IT Consultant
Initially, we didn't get much response from Saviynt. In the past, we needed them to come up with a plan, or provide...
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Anonymous User
Identity and Access Management Manager at a retailer
The tool's premium support is good.
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Soma Karthik
Senior Engineer Identity and Access at a government
The customer service and support are weak. It could be faster and knowledgeable.
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Anonymous User
Lead Identity Specialist at a tech services company
I have not contacted the technical support of the product, but from what I heard from my peers, I can say that there...
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Review 1 of 23

Technical Support

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