Compare SAP vs Shopify

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree

Popular Solutions

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence

14 reviews

SAP ERP

8 reviews

Shopify

5 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

Financial Services Firm

10%

Manufacturing Company

Retailer

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

WimVanhoorne
Enterprise Architect at BESIX
I am most familiar with certain products at different times; some moments it is more one product and other moments it...
Read full review of Shopify »

Review 1 of 1

Customer Service

Shibu Ms
Consultant at Motiveminds Consulting Pvt Ltd
The solution's technical support is awesome. SAP's technical staff immensely supports the partners and consultants...
Read full review of SAP S/4HANA »
Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP Business One a seven out of ten.
Read full review of SAP Business One »
Juzar Badami
Head of SAP Center of Excellence at a consumer goods company
The technical support could be improved.
Read full review of SAP S/4HANA »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
We only needed technical support when we wanted to integrate the system with Microsoft Teams. We had some issues, so...
Read full review of SAP SuccessFactors Learning »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at Ernst & Young
We don't need technical support now. But in the start, we needed their support. We used to raise tickets to SAP, and...
Read full review of SAP NetWeaver »
Ramesh Namburi
Program Director at KloudData Inc.
The customer support is great and that enables us to assure our customers that the process will be a smooth one.
Read full review of SAP S/4HANA Cloud »
Joyee Sen
SAP Service Delivery Manager at SoftwareONE
The customer support is pretty good.
Read full review of SAP BusinessObjects Business Intelligence »
Jwalant Dalal
Lead Consultant at Wipro
SAP Identity Management provides good support.
Read full review of SAP Identity Management »
Azzedine Allouache
GLOBAL ERP (SHIFT) Logical design and Technical Integration Lead at Sanofi
I have been in touch with technical support and I think that it can be improved. It's quite inefficient.
Read full review of SAP ERP »
Anonymous User
Partner at a consultancy
There are two parts to the service experience. The outsourced service provider's expertise and responsiveness has...
Read full review of SAP HANA Cloud »
Laxmikanth Karunamoorthy
Principal Information Technology Consultant at NTT DATA
The customer support is good.
Read full review of SAP S/4HANA Cloud »
SekarSadasivam
Senior Engineering Manager at a logistics company
I have not interacted with the technical support. Other teams may have, but my involvement is more with the integration.
Read full review of SAP HANA »
Fabian Giraldo
SAP ABAP Consultant, SAP Data Services Consultant at freelancer
The technical support team is timely and responsive.
Read full review of SAP Information Steward »
Henrique Brodbeck
Owner / Consultant at Brodbeck
It is good, but it depends on the partner you select for implementation. You have to select a knowledgeable partner...
Read full review of SAP CRM »
Vladimir Semashko
Sr. SAP HCM Consultant at a tech services company
Customer Service: Medium. Technical Support: I rate the level of technical support as high.
Read full review of SAP HCM »
Murugesh Vellu
Deputy Manager - SAP / ERP at Cooper Corporation Pvt Ltd
We get technical support from our external consultants. Whenever required, we also directly get technical support...
Read full review of SAP ERP »
AnilKumar38
Project Manager - Analytics at Mindsprint
The technical support is okay.
Read full review of SAP BW4HANA »
Neeraj Kalra
SAP Head at Smart World Developer
Support tickets are often unresolved for extended periods, and the support team needs more understanding.
Read full review of SAP S/4HANA Cloud »
Muhammad-Zubair
Senior Functional Consultant at a computer software company
We get proper support. It is in English and we'd like different language options, however, their responsiveness and...
Read full review of SAP Data Services »
InkaBarg
Senior Compliance Manager and IT Systems at Tui
The Signavio technical support is very good.
Read full review of SAP Signavio Process Manager »
Herve Guerin
Architecte SAP & Infrastructure at Teamwork
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management [EOL] »
Mostafa Ali
BI Lead Consultant at Intercom Enterprises
I am satisfied with SAP's technical support team; they provide very good support.
Read full review of SAP Business Data Cloud »
Anonymous User
AVP IT at a construction company
The technical support from SAP is commendable. However, the support process involves different levels. Level one...
Read full review of SAP Process Orchestration »
SanjeevNellicherry
Operations Change at Morgan Stanley
Their support is okay. Sometimes, we find that the turnaround time isn't as great and it can sometimes takes a few...
Read full review of SAP Signavio Process Manager »
Henrik Rabiega
CIO at Vortella
We have communicated with the technical support of SAP ERP. The support was excellent. It was very quick, and we...
Read full review of SAP ERP »
Akhilesh Narayanan
Tech Lead, Database Section. at a financial services firm
The quality of support from SAP is very good; if it's a known problem, they will have a knowledge base, so we will...
Read full review of SAP IQ »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
SAP calls me once every three to six months to ask how things are going.
Read full review of SAP Business Data Cloud »
Ahmed Abdelhady
Executive Manager & CO. Founder at Phoenix Consulting
I would rate customer service and technical support from SAP as a seven, on a scale from one to 10, where one is the...
Read full review of SAP HANA Enterprise Cloud »
Puneet
Senior Manager at Capgemini
The technical support we have experienced is good. They have been responsive for about 90% of the year.
Read full review of SAP Master Data Governance »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
We have the contact and support of the partner that sold us the SAP application. Therefore, support comes through a...
Read full review of SAP Business One »

Review 1 of 30

Manmohan Singh Negi
Co-Founder at Express Alley
When my company tries to do some customizations, we need to contact the solution's technical support. The solution's...
Read full review of Shopify »
Janis Karasa
Freelance Web Developer at Self Employed
I haven't contacted technical support yet.
Read full review of Shopify »
Alex Osmichenko
Chief Executive Officer at IT Monks Agency
I did not reach out to Shopify's customer support, as I resolved issues on my own. The documentation is well-written...
Read full review of Shopify »
Badrilal Parmar
Shopify Developer at Freelance
Their customer support is available 24 hours a day — from any country — and it's very good. If you tell them what you...
Read full review of Shopify »
Pratyaksh Rao
Student at a university
I rate customer service ten out of ten. Shopify makes good use of AI to solve problems that would typically be...
Read full review of Shopify »
Naresh KumarReddy
Owner at Decomart
The solution provides minimal support. We need to hire a professional expert to address specific needs related to our...
Read full review of Shopify »
Tushar Kyada
Co-founder at Dotmagic Infotech | Shopify Expert at Dotmagic Infotech
There have been times where we contacted technical support because something was not working as we wanted, so we...
Read full review of Shopify »
Anonymous User
Managing Member at Christiano Ferraro Consultancy, LLC
Customer Service: Excellent. 24/7 support accessible by phone, chat or email and consistently helpful. Technical...
Read full review of Shopify »

Review 1 of 8

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.