Compare SAP vs Shopify

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Shopify

5 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

10%

Manufacturing Company

10%

Retailer

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Alex Osmichenko
Chief Executive Officer at a tech services company
The primary use case for Shopify is when I want to quickly build an online store. I utilize Shopify as an online...
Read full review of Shopify »

Review 1 of 1

Customer Service

SajidFarooq
Senior Consultant
I would rate the customer service as a three out of ten. There is a very poor response from SAP that we usually...
Read full review of SAP SuccessFactors Employee Central »
Dave Dumeni
Project Manager at a comms service provider
Technical support is excellent.
Read full review of SAP HCM »
Johny Segura
Regional Head of Digital Transformation at a construction company
SAP provides quick support when we need it.
Read full review of SAP HANA Enterprise Cloud »
PremkishanChourasia
SAP Cloud Infra Architect at a agriculture
The speed and quality of resolving issues from customer support needs to improve.
Read full review of SAP S/4HANA »
Diaa-Hussein
Chief Information Officer at a manufacturing company
Customer service and support's response time is really long. The ticketing system and the support cycle are very...
Read full review of SAP S/4HANA Cloud »
Renelia Villanueva
Vice President & Group Head People & Workplace Management at a comms service provider
The technical support is acceptable. However, I work in HRIS and we have an internal IT team that handles initial...
Read full review of SAP SuccessFactors Learning »
Milton Palacios
Sales Manager BI at a computer software company
The technical support from SAP Business One on AWS is great.
Read full review of SAP Business One »
Neno Lazarov
Head Of Financial Control at a manufacturing company
I rate SAP support seven out of 10.
Read full review of SAP ERP »
SanjeevKumar14
Senior Manager at a tech vendor
We've gotten in touch directly with SAP NetWeaver support, for example, with expediting OSS messages we've raised....
Read full review of SAP NetWeaver »
Santosh Pallai
SAP BPC Consultant at a tech services company
Technical support has been good. They are helpful and responsive. we're satisfied with the level of support on offer.
Read full review of SAP Analytics Cloud »
Ramesh Pampana
Manager, SAP Practice at a computer software company
For support of this product, I would rate it nine points. As a consultant, I cannot fully evaluate it, but based on...
Read full review of SAP S/4HANA Cloud »
Rajkumar V P
Director & CHRO at a computer software company
Technical support is a strong team.
Read full review of SAP HCM »
Anonymous User
Senior Treasury Analyst at a media company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP NetWeaver MDM [EOL] »
StéphanBloch
Consultant Expert SAP PI / SAP PO
I have not contacted SAP customer support in the last 10 to 13 years. My experience and the internet have been enough...
Read full review of SAP Process Orchestration »
RanjitShekdar
Project manager at a tech services company
The support for SAP Analytics Cloud could use some improvement because if the client is pretty important, my company...
Read full review of SAP Analytics Cloud »
Anonymous User
Asset Management Specialist at a educational organization
I was satisfied with the support from SAP Contextor.
Read full review of SAP Intelligent RPA »
Anonymous User
Owner | eHRM & HR-IT expert | Project Management | Transformation at a energy/utilities company
We had good assistance from our implementation partner.
Read full review of SAP Jam »
AndresHarry
SAP BC CONSULTANT at a consultancy
I have contacted SAP's technical support, mainly for incidents rather than during installation. They're about 90%...
Read full review of SAP S/4HANA »
Anonymous User
Data Science Manager at a comms service provider
I am not so satisfied with the technical support because I am opening cases but it's taking too much time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Operation Development Manager at a manufacturing company
We have external SAP support, which is usually specialized and effective if managed as an emergency. However, direct...
Read full review of SAP Process Orchestration »
Hari Priya
SAP Analytics Lead at a computer software company
The technical support from SAP is inadequate. We don't get timely responses, with support tickets taking more than 25...
Read full review of SAP HANA Cloud »
Anonymous User
Responsible for SAP at a pharma/biotech company
We've been in touch with technical support. They are pretty good. I'd rate them 3.5 out of five. They aren't perfect,...
Read full review of SAP Cloud Platform »
Anonymous User
Head of BI and Analytics at a manufacturing company
The technical support is good, I am satisfied.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Maheen Mehmood
HR Intern at a energy/utilities company
SAP HCM's technical support was on point. I appreciate that every data we wanted, every help, reconfiguration, or...
Read full review of SAP HCM »
Feghouli Sofiabe
Co-owner / Board Member at a healthcare company
Technical support could be better so I rate it a five out of ten.
Read full review of SAP S/4HANA »
Anonymous User
Senior Consultant at a computer software company
I would rate my experience with technical support a four out of five.
Read full review of SAP Cloud Platform »
Anonymous User
Manager of Customer Care Center at a construction company
We have our own technical support group, so I have not been in contact with SAP for support.
Read full review of SAP Data Services »
Anonymous User
ICT Consultant, CEO, Entrepreneur at a tech services company
SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a...
Read full review of SAP ERP »
Anonymous User
CTO RPA at a tech services company
The technical support is good but It's more expensive than Contextor.
Read full review of SAP Intelligent RPA »
Renaud Motuelle
SAP Technical Director at a tech services company
The technical support is okay, although it can be improved because sometimes it takes too long to get the correct...
Read full review of SAP BW4HANA »

Review 1 of 30

Janis Karasa
Freelance Web Developer at a consultancy
I haven't contacted technical support yet.
Read full review of Shopify »
Manmohan Singh Negi
Co-Founder at a marketing services firm
When my company tries to do some customizations, we need to contact the solution's technical support. The solution's...
Read full review of Shopify »
Alex Osmichenko
Chief Executive Officer at a tech services company
I did not reach out to Shopify's customer support, as I resolved issues on my own. The documentation is well-written...
Read full review of Shopify »
Tushar Kyada
Co-founder at Dotmagic Infotech | Shopify Expert at a outsourcing company
There have been times where we contacted technical support because something was not working as we wanted, so we...
Read full review of Shopify »
Naresh KumarReddy
Owner
The solution provides minimal support. We need to hire a professional expert to address specific needs related to our...
Read full review of Shopify »
Badrilal Parmar
Shopify Developer at a tech services company
Their customer support is available 24 hours a day — from any country — and it's very good. If you tell them what you...
Read full review of Shopify »
Anonymous User
Managing Member at a consultancy
Customer Service: Excellent. 24/7 support accessible by phone, chat or email and consistently helpful. Technical...
Read full review of Shopify »
Pratyaksh Rao
Student at a university
I rate customer service ten out of ten. Shopify makes good use of AI to solve problems that would typically be...
Read full review of Shopify »

Review 1 of 8

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.