Compare SAP vs SMA Technologies

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VisualCron

7 Eleven, ABB Sécheron SA, Adobe Systems Incorporated, Amazon Europe Core, Apple, Assa Abloy, Aston Martin, Banco Santander, BMW (Australia)

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

OpCon

6 reviews

VisualCron

1 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Computer Software Company

40%

Financial Services Firm

10%

Manufacturing Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

No Data Available

Customer Service

Diwakar Loshali
Global Head HR Tech & Operations at a manufacturing company
The technology is changing quickly and the solution requires support but it's not forthcoming. They say, "This is the...
Read full review of SAP SuccessFactors »
Prashan Thilakawardena
SAP MM Consultant at a computer software company
The customer service and support are fast. SAP addressed my tickets quite quickly.
Read full review of SAP S/4HANA »
Sibanshu Samantaray
SAP Lead Consultant at a tech services company
Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the...
Read full review of SAP Intelligent RPA »
Shady Mogawer
IT Manager at a engineering company
Every time we need technical support, we take the help of a local consultant.
Read full review of SAP ERP »
Zonaid Zonaid
SAP Associate Consultant FICO at a tech services company
Technical support is very helpful and I rate it an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Majid-Mustafa
Senior SAP Technical Consultant at a consultancy
I am a technical consultant. I communicate with our customers and note their requirements for implementing the product.
Read full review of SAP Integration Suite »
Fachlul Infithar
IT PMO at a financial services firm
There are some problems with SAP's technical support because they're not always very responsive.
Read full review of SAP SuccessFactors »
Arijit_Sarkar
Data Analytics Lead at a energy/utilities company
Technical support from SAP is good and very structured. They are trying to improve day by day. They've got a good...
Read full review of SAP BW4HANA »
JavedKhan1
SAP Security/GRC Manager at a tech vendor
I work for a parent company, and they have some other vendors to whom we provide support because we work for tech.
Read full review of SAP ERP »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
Regarding technical support, after a recent licensing issue caused a temporary halt, we realized the importance of...
Read full review of SAP PowerDesigner »
Anonymous User
Managing Partner at a tech consulting company
A dedicated support team has the right expertise and has been able to resolve most of the issues on time. No major...
Read full review of SAP SuccessFactors »
Zama Ntsele
Business Intelligence Consultant at a tech vendor
I would rate the technical support for SAP S/4HANA Cloud as an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Anonymous User
SAP BI Architect at a government
I had to deal with the support for SAP Data Services, and in general, any SAP ticket I find they are terrible. The...
Read full review of SAP Data Services »
Eliram Yakar
Team leader SAP Development at a tech services company
I encountered issues due to human error. SAP support solved the problems. Technical support for customers has...
Read full review of SAP ERP »
Joe Fernandes
Asst. Senior IT Manager at a retailer
Customer Service: Customer service was very good. Technical Support: Technical support was excellent.
Read full review of SAP NetWeaver Business Warehouse »
Ramakrishna Potluri
Head of IT & Business Applications, Dangote Refinery at a consumer goods company
In my experience, customer service is pretty good. It's very good. I could even upgrade the SAP system easily.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
Anonymous User
SAP Technology Manager at a financial services firm
Customer support is good. It's very nice. There are no more issues with that. When I post SAP tickets that I mark as...
Read full review of SAP S/4HANA »
YamenZarnaji
SAP Project Manager at a manufacturing company
The solution's technical support is weak. They have not taken care to put in place any certified consultants that...
Read full review of SAP SuccessFactors »
Anonymous User
Sap Its Workstream Manager at a energy/utilities company
Because it took time to get advice on a tricky issue, the support from SAP could be better. I would give SAP support...
Read full review of SAP Access Control »
Belinda Pearson
SAP specialist at a healthcare company
In all honesty, I must admit that I haven't had any direct interaction with SAP's technical team. The credit for the...
Read full review of SAP HCM »
SumeetZalpuri
Data & Business Architect at a manufacturing company
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
IT Consultant at a manufacturing company
Technical support is fairly good. At times it can take three to four weeks to get back to us with a resolution....
Read full review of SAP NetWeaver »
Anonymous User
SAP Technical Lead at a tech services company
6/10
Read full review of Sybase Afaria [EOL] »
Joseph Huang
Consultant at a tech vendor
Technical support has been more helpful than before but still need improvement.
Read full review of SAP HANA »
Ankur-Ashok
Senior Manager - Retail Sales
Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Head- IT at a tech services company
Technical support could be better. When we have requested this, the tendency has been to instruct us to implement a...
Read full review of SAP HANA »
Carel Van Der Merwe
CEO at a consultancy
In the time that I have been using this product, it has never been necessary to contact technical support. I think...
Read full review of SAP PowerDesigner »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP NetWeaver MDM [EOL] »
Iain Hadwin
SAP Ariba Specialist at a manufacturing company
The customer support team is generally good most of the time. Most of the time, the support is pretty good; however,...
Read full review of SAP Ariba Procurement »

Review 1 of 30

Shawn Goodrich
Systems Architect at a financial services firm
I rate OpCon support 10 out of 10. I've never had a problem with them. I've always been able to get answers quickly...
Read full review of OpCon »
Jose Rivera Hernandez
Senior VP of Technology at a financial services firm
I had to contact them a few times. Their support is excellent. Every time I got on the phone, they found the issue...
Read full review of OpCon »
CarynWright
Senior Analyst at a financial services firm
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Anonymous User
Sr. IT ERP Specialist at a pharma/biotech company
I've very rarely had to reach out to support, but the response time and resolution was very quick in the few...
Read full review of VisualCron »
Anonymous User
IS Operations Manager at a financial services firm
Technical support is really good.
Read full review of OpCon »
Diane Kennedy
Services Manager at a tech services company
The technical support is excellent.
Read full review of OpCon »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
Anonymous User
AVP IT Operations at a financial services firm
SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've...
Read full review of OpCon »
Anonymous User
Operations Analyst - Primary OpCon at a financial services firm
Their support is good. They will spend as much time with you as you need. E.g., If you need help setting something...
Read full review of OpCon »
Anonymous User
AVP of IT at a financial services firm
Tech support was excellent. It has since degraded in quality noticeably as the best techs were moved to automation as...
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
Senior Administrator OpCon at a financial services firm
Unfortunately, we can no longer reach their technical support by phone. They now only assist through email or their...
Read full review of OpCon »
ScottPortwood
AVP Operations at a financial services firm
The technical support is good. They will work with us and get issues resolved pretty quickly.
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
I'm very pleased and impressed with SMA's technical support for OpCon. They're responsive and they've done a very...
Read full review of OpCon »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »
RonBroaddus
Systems Director at a financial services firm
We have had really good results from the technical support. Every time we needed anything, they have been right...
Read full review of OpCon »
Anonymous User
Works at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
Anonymous User
Systems Developer at a financial services firm
The technical support is always excellent. Having a network which can help you troubleshoot and build the best...
Read full review of OpCon »
Michelle Lestrange
Data Center Manager at a insurance company
From our dealings with them, I think they've done an excellent job when we're in a crunch. They get more than one...
Read full review of OpCon »
NickWilcox
Senior Applications System Analyst at a financial services firm
You have to put the effort into the training and learning. SMA is big on free training. They do monthly training down...
Read full review of OpCon »
Anonymous User
Senior Core Systems Specialist at a financial services firm
They are absolutely fantastic. Since I've been the primary administrator, I've worked with OpCon support multiple...
Read full review of OpCon »
Anonymous User
Data Management Services at a financial services firm
Technical support is excellent.
Read full review of OpCon »
Anonymous User
Vice President of Information Technology at a financial services firm
I would rate the technical support very high. They know their product very well. OpCon also knows our industry and is...
Read full review of OpCon »
PhilippeLLORET
Manager Applications Operation Group at a insurance company
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
Anonymous User
Manager at a financial services firm
Tech support is amazingly responsive. We've had multiple times where they've responded within 20 minutes when we've...
Read full review of OpCon »
Anonymous User
Information Systems Architect at a financial services firm
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
TobyFinnegan
Director of IT at a financial services firm
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Anonymous User
Computer Operations Manager at a financial services firm
Their technical support is excellent. There have been several times where I have had to reach out to them and they...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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