Compare SAP vs Snowflake Computing

EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus (Migros Group)

SAP HANA

Unilever, NHS 24, adidas Group, CHIO Aachen, Hamburg Port Authority (HPA), Bangkok Airways Public Company Limited

SAP Business Warehouse

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Snowflake

Accordant Media, Adobe, Kixeye Inc., Revana, SOASTA, White Ops

Snowflake Analytics

Lionsgate, Adobe, Sony, Capital One, Akamai, Deliveroo, Snagajob, Logitech, University of Notre Dame, Runkeeper

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Snowflake

14 reviews

Snowflake Analytics

20 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

19%

Computer Software Company

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

SunilPatil1
Asset Builder at a tech vendor
In terms of solutions such as security, automation, or monitoring, security is prime. In agentic, I am building the...
Read full review of Snowflake »
Garima Goel
Associate Principal Engineer at a tech vendor
I mainly use Snowflake Analytics for creating the data lake in Snowflake, specifically the medallion architecture,...
Read full review of Snowflake Analytics »

Review 1 of 2

Customer Service

Abhijit Misra
Director at a tech vendor
SAP has good support, and it rates eight out of ten.
Read full review of SAP Marketing Cloud »
PremkishanChourasia
SAP Cloud Infra Architect at a agriculture
The speed and quality of resolving issues from customer support needs to improve.
Read full review of SAP S/4HANA »
Usama-Abuelatta
Project Manager at a consultancy
SAP needs to improve its support. They don't provide a quality response.
Read full review of SAP S/4HANA »
ShahidAhmed
Customer Success Executive at a tech services company
Before getting support from TMC, my company used to get support from SAP Pakistan. Within the company, my team is...
Read full review of SAP HANA »
ROMIL SHAH
Deputy General Manger - Information Technology at a energy/utilities company
My team members who are handling SAP have been in touch with support. I would evaluate support at four out of five....
Read full review of SAP Business Warehouse »
Siddhart Dosieah
Information Systems Engineer at a computer software company
We found the technical support for SAP CRM good.
Read full review of SAP CRM »
Shubham Desale
Senior Consultant at a tech services company
The customer service and support are good and knowledgeable.
Read full review of SAP S/4HANA »
Declan Dempsey
Senior Consultant at a computer software company
From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment...
Read full review of SAP BusinessObjects Business Intelligence Platform »
UdayReddy
Lead at a tech vendor
For technical support, I rate it between one and five, as I have 1.5 years of technical experience and around two...
Read full review of SAP Master Data Governance »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's...
Read full review of SAP S/4HANA »
Hari Priya
SAP Analytics Lead at a computer software company
The technical support from SAP is inadequate. We don't get timely responses, with support tickets taking more than 25...
Read full review of SAP HANA Cloud »
Anonymous User
Senior Director Tech Ops at a sports company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of SAP Customer Data Cloud »
JanBergman
Team Leader Business Process Management at a transportation company
The Signavio technical support is excellent.
Read full review of SAP Signavio Process Manager »
Anonymous User
Lean Manager at a tech services company
The solution's technical support team replies to the queries within a day or two.
Read full review of SAP Signavio Process Manager »
Sateesh Nagabhiru
Senior Integration Engeneer at a computer software company
I feel that the technical support is really good. For example, I experienced one situation with the Cloud Platform...
Read full review of SAP Cloud Platform »
Ahmed Abdelhady
Executive Manager & CO. Founder at a tech services company
It is easy to contact technical support and get help. Within the license model, you are paying 22% of your license...
Read full review of SAP HCM »
Anonymous User
Business Systems Lead at a retailer
The SAP technical support is pretty good.
Read full review of SAP Identity Management »
Anonymous User
Head of Procurement at a retailer
I've never contacted technical support. I can't speak to how helpful or responsive they are.
Read full review of SAP S/4HANA »
Anonymous User
Senior Consultant at a tech company
8/10. Customer service is good, but it still can be further improved in terms of response times with issue fixes.
Read full review of SAP Lumira »
Anonymous User
General Manager at a tech services company
I am satisfied with their support.
Read full review of SAP Business ByDesign »
Anonymous User
Principal Consultant at a financial services firm
I would rate technical support average to good.
Read full review of SAP SuccessFactors »
Anonymous User
Associate Partner - SAP Solution Architect and MDG expert at a tech services company
I sometimes open tickets to SAP. However, I usually find many answers in the SAP notes, which makes that part okay.
Read full review of SAP S/4HANA »
Herve Guerin
Architecte SAP & Infrastructure at a consultancy
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management »
Anonymous User
SAP Basis Team Lead at a manufacturing company
Customer Service: Customer service is poor. Technical Support: Technical support is poor.
Read full review of Sybase Afaria [EOL] »
Anonymous User
Infrastructure Specialist at a energy/utilities company
Technical support is excellent. SAP provides a portal online to allow users to post any kind of problems they need to...
Read full review of SAP Process Orchestration »
Anonymous User
Manager Data Analytics and Interfaces at a healthcare company
We don't call SAP directly. We work through Epic. Our licensing with SAP is through Epic. So, Epic has a direct...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP Hybris Consultant at a tech services company
They have a team for support. We had some cases where we needed some answers from technical support; they were happy...
Read full review of SAP Commerce Cloud »
Mart Rentoria
Innovation and Technology Head at a computer software company
Everybody in the SAP team, including the partners, are very knowledgable about the product at both the technical and...
Read full review of SAP Business One »
SantoshSundar
RPA Technical Solution Lead at a tech services company
The solution's technical support is amazing. When you contact SAP, there are account managers, specifically technical...
Read full review of SAP Intelligent RPA »
Diaa_Hussein
Digital Transformation Director at a manufacturing company
When you reach out to resolve the issue, support is perfect. However, it takes timeto reach someone and start work in...
Read full review of SAP Cloud Platform »

Review 1 of 30

Abhishek Ankush
Ai Engineer at a tech services company
Snowflake’s technical support is good.
Read full review of Snowflake Analytics »
SaravananThiagarajan
Data Scientist at a computer software company
I have not been in contact with technical support, although my team has been and they are okay with it. My impression...
Read full review of Snowflake »
Simen Mikkelsen
Senior Data Engineer at a tech services company
I haven't directly contacted the technical support team of the product.
Read full review of Snowflake »
Stephen Ebrey
Data Consultant at a financial services firm
I would rate the technical support for this solution a four out of five.
Read full review of Snowflake »
AnujJain
AVP Data Engineering at a tech vendor
Typically, the client will have their own support team. We don't really deal with the support side of things. My...
Read full review of Snowflake Analytics »
Javed Chowdhary
Lead Software Engineer - Data Cloud at a tech company
My company is in contact with a technical person from Snowflake Analytics, who helps us. I rate the technical support...
Read full review of Snowflake Analytics »
MedhaValvekar
Sr Manager at a tech services company
We've reached out to technical support in the past. In some cases, we were not even able to fetch the data. Or, a...
Read full review of Snowflake »
Jayanta Datta
Executive Director at a financial services firm
The technical support from Snowflake Analytics is outstanding.
Read full review of Snowflake Analytics »
AyindeHammed
BI Developer at a tech services company
I have not reached out to customer service, so I have no experience with them.
Read full review of Snowflake Analytics »
SurjitChoudhury
Data engineer at a tech services company
When we started configuring Snowflake for our project development, we contacted support. They provided guidance on...
Read full review of Snowflake Analytics »
SaurabhSingh4
Data Analyst at a tech services company
I am highly satisfied with their level of customer service and support. I would rate it nine out of ten.
Read full review of Snowflake Analytics »
Erik Jones
Head of BI and Analytics at a tech vendor
I have not had a lot of issues with Snowflake, so I haven't had to utilize technical support that much. But when I...
Read full review of Snowflake »
DominicMackenzie
Senior data architect at a financial services firm
I have not had any experience with customer support, but I've heard it's good.
Read full review of Snowflake »
Omar AKIL
Big Data & Cloud Manager at a tech services company
I find Snowflake's technical support to be highly responsive. They are exceptionally quick to address issues,...
Read full review of Snowflake Analytics »
Anonymous User
Principal IT Technologist- BI Platform Architect at a healthcare company
The technical support of Snowflake is good.
Read full review of Snowflake »
Veerendra Karnam
General Manager at a computer software company
They provide very good documentation on implementation design and development perspectives.
Read full review of Snowflake »
Anonymous User
Manager IT BRM/FRM at a manufacturing company
We haven't had any technical contact. All of it has been internal for our organization.
Read full review of Snowflake »
RAHULVERMASIR
Director - Data Analytics at a tech vendor
We have contacted them only for the basic setup. Most of the time, we were able to get the right solution at the...
Read full review of Snowflake »
Anonymous User
Business Intelligence Consultant at a tech services company
In terms of support, it can take some time as there are not many people to provide support. Compared to other more...
Read full review of Snowflake »
Anonymous User
Architect at a tech vendor
As a premium customer for all these solutions, we have received excellent support overall with no issues encountered...
Read full review of Snowflake »
Anonymous User
Soullution Architech at a tech services company
The solution's customer service is good.
Read full review of Snowflake »
Hemant Balijepalli
Senior Consultant at a consultancy
I've never dealt with technical support. We did have people from Snowflake working with us directly, and we never ran...
Read full review of Snowflake »
Anonymous User
Technology & Innovation at a consultancy
The technical support is pretty good, particularly if you are a more technical user. The people they have are quite...
Read full review of Snowflake »
Anonymous User
Associate Data Engineer at a outsourcing company
My company is a direct partner of the product. We have a lot of Snowflake experts who can resolve any doubts. Hence,...
Read full review of Snowflake »
Swathi Desai
Data Engineer at a tech services company
We did not need to escalate many questions to tech support compared to other tools, indicating minimal reliance on...
Read full review of Snowflake Analytics »
Anonymous User
Principal IT Technologist- BI Platform Architect at a healthcare company
I tried using technical support once and they were very helpful. But after that, I have not had any reason to explore...
Read full review of Snowflake »
Anonymous User
director of business operations at a logistics company
I've only used their customer service in one or two instances, and they were very supportive and helpful. The tool is...
Read full review of Snowflake »
Anonymous User
Data Architect at a tech services company
I haven't had to call on them for a problem at that level.
Read full review of Snowflake »
Anonymous User
Senior Solutions Architect at a tech consulting company
The technical support team is good.
Read full review of Snowflake »
Anonymous User
CEO at a computer software company
Their tech support is good. Their sales team is very technical, and they're able to speak to our engineers and walk...
Read full review of Snowflake »

Review 1 of 30

Technical Support

No Data Available

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