Compare SAP vs Snowflake Computing

EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus (Migros Group)

SAP Business Warehouse

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Snowflake

Accordant Media, Adobe, Kixeye Inc., Revana, SOASTA, White Ops

Snowflake Analytics

Lionsgate, Adobe, Sony, Capital One, Akamai, Deliveroo, Snagajob, Logitech, University of Notre Dame, Runkeeper

Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Snowflake

14 reviews

Snowflake Analytics

29 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Educational Organization

Financial Services Firm

18%

Educational Organization

14%

Computer Software Company

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Snehasish Das
Technology Leader at eTCaaS
I started working with Snowflake when I was with Fidelity Investments around 2016-2017. We used Snowflake on AWS...
Read full review of Snowflake »
KamleshPant
Senior Software Architect at USEReady
I have to get the data, load it into the warehouse, and analyze it to gain insights from the data.
Read full review of Snowflake Analytics »

Review 1 of 2

Customer Service

Ashwin Bhadouria
Assistant Manager I.T. SAP HCM at a manufacturing company
Technical support is excellent. There has never been a case where I was not given an answer.
Read full review of SAP HANA »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
The support I have received from SAP S/4HANA Cloud has been good. I rate the support from SAP S/4HANA Cloud an eight...
Read full review of SAP S/4HANA Cloud »
Milan Orendac
Senior Business Executive at Sophia
I find it difficult to handle and discuss issues with the technical support team.
Read full review of SAP SuccessFactors Learning »
Declan Dempsey
Senior Consultant at Keyrus
From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Madhava Pemmaraju
Practice Head at Panfish
SAP Business One support seems to have been reduced. Getting support is not easy and requires more personnel and...
Read full review of SAP Business One »
Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
SAP engineering support is top notch. However, client support for maintenance is though the SAP partner ecosystem...
Read full review of SAP HCM »
Kumar Saurav
Director - SAP BTP at Incture
Technical support is quite good, no complaints there.
Read full review of SAP S/4HANA »
Steven Leung
Technical Director at DynaSys
I rate the technical support an eight out of ten. There are some problems with the support provided for the solution,...
Read full review of SAP S/4HANA »
Vinay Lohakare
SAP Technical Architect at a tech vendor
While I haven't dealt with support in the past year, they are usually pretty good.
Read full review of SAP HANA »
VishalChopra
VP Global Sales and Marketing at VC ERP CONSULTING PRIVATE LIMITED
There are multiple partners of SAP providing customer support service to users, so their quality differs from one...
Read full review of SAP ERP »
Antonio Valladares Fernandez
Technological Partner at Code-10 IT Consultants SL
Technical support is good.
Read full review of SAP Cloud Platform »
YamenZarnaji
SAP Project Manager at a manufacturing company
The solution's technical support is weak. They have not taken care to put in place any certified consultants that...
Read full review of SAP SuccessFactors »
Anonymous User
Senior Practice Manager at a tech services company
The technical support is fine, and we have not had a problem. The SAP expert team is there if you need to speak with...
Read full review of SAP Analytics Cloud »
Vignesh Kannan
SAP Consultant at Sierra Digital Inc
I have communicated with the technical support of SAP BusinessObjects Business Intelligence Platform. My impression...
Read full review of SAP BusinessObjects Business Intelligence Platform »
reviewer8857240
Program manger at a consultancy
For technical support from the vendor SAP, I would rate them based on their responsiveness and effectiveness.
Read full review of SAP HANA »
Venu Satya Kolapalli
Vice President at StarTek
We had some issue with support in the past because they did not have enough availability. However, they have improved...
Read full review of SAP HANA »
David Mbugua
Group General Manager-ICT at a consumer goods company
The customer service is excellent, whereas the technical support is not among the best but we managed.
Read full review of SAP HANA »
Muhammad-Zubair
Senior Functional Consultant at a computer software company
We've never had to contact technical support. We have our own team in-house. If there are queries, we tend to resolve...
Read full review of SAP Data Services »
Anonymous User
Consultant SAP SuccessFactors Learning at a manufacturing company
The support for SAP SuccessFactors Learning is very bad and very difficult to communicate with. You just get standard...
Read full review of SAP SuccessFactors Learning »
Ali Mirnia
Chief Executive Officer at Redment
We've dealt with technical support in the past. It wasn't that good. Sometimes the information we received from them...
Read full review of SAP HANA »
Anonymous User
BI Expert at a healthcare company
Customer Service: Customer Service from SAP is good. Not stellar and not horrendously bad. I give them 6.5 out of...
Read full review of SAP Crystal Reports »
Anonymous User
HCM Solution Architect, SAP and SuccessFactors at a tech services company
Technical support is 7/10.
Read full review of SAP SuccessFactors »
JAYAKUMAR K G
Master Data Governance at a non-tech company
Technical support provides a good service for us.
Read full review of SAP Master Data Governance »
Anonymous User
SAP MDG Consultant at a tech services company
We have technical support for our company. We can open tickets if we run into issues. Typically, it takes two to...
Read full review of SAP Master Data Governance »
PreeteshPardeshi
SAP Process Mining Lead at Freelance
I've never contacted technical support. I can't speak to the level of support they provide.
Read full review of SAP HANA »
Ramasamy Telungupalayam
SAP Intelligent Enterprise Manager at Arram solutions ltd
We don't require that much support; it's all in the cloud and it's been pretty good. It's well supported I would say.
Read full review of SAP Analytics Cloud »
Anonymous User
Senior Manager at a computer software company
The technical support is okay but we sometimes struggle to get the responses in a timely manner. It's generally okay,...
Read full review of SAP Master Data Governance »
Anonymous User
Associate Partner at a tech services company
Technical support depends on the size and type of company. Multiple support levels are available.
Read full review of SAP Master Data Governance »
JayakumarK G
Master Data Delivery at a consultancy
We are supported by SAP and have contacted them. Their response is okay.
Read full review of SAP Master Data Governance »
Zakaria Rahoui
Consultant Business Intelligence at Corporate Software
SAP's technical support do a good job and always respect the incidents.
Read full review of SAP Lumira »

Review 1 of 30

Snehasish Das
Technology Leader at eTCaaS
Snowflake's technical support is excellent. During my time at Fidelity, I received great support in migrating data to...
Read full review of Snowflake »
Azhagarasan Annadorai
Founder at Unknown.University
Support can be enabled in the Snowflake UI.
Read full review of Snowflake »
MedhaValvekar
Sr Manager at Cognizant
We've reached out to technical support in the past. In some cases, we were not even able to fetch the data. Or, a...
Read full review of Snowflake »
Ravi Kuppusamy
CEO and Founder at BAssure Solutions
We have not had any problems with the technical support.
Read full review of Snowflake »
Jayanta Datta
Executive Director at Morgan Stanley
The technical support from Snowflake Analytics is outstanding.
Read full review of Snowflake Analytics »
Ravi Verma
Assistant Manager Operations at Tech Mahindra Limited
The support provided by Snowflake is fine since they are fast and helpful. I rate the technical support an eight out...
Read full review of Snowflake Analytics »
DominicMackenzie
Senior data architect at a financial services firm
I have not had any experience with customer support, but I've heard it's good.
Read full review of Snowflake »
Luis Miguel Goez
Senior Manager Information Technology Infrastructure at SURA
The technical support is good.
Read full review of Snowflake »
SaurabhSingh4
Data Analyst at Wespath Benefits and Investments
I am highly satisfied with their level of customer service and support. I would rate it nine out of ten.
Read full review of Snowflake Analytics »
Simen Mikkelsen
Senior Data Engineer at ITMatter
I haven't directly contacted the technical support team of the product.
Read full review of Snowflake »
Biraja Mishra
Senior Principal Consultant at Genpact - Headstrong
They're perfect. They're excellent. It could be because we are partners.
Read full review of Snowflake »
Manoj Kambli
Director at Hexaware Technologies Limited
I had connections mostly through my onshore counterpart, who is an ex-Snowflake employee, so we never faced challenges.
Read full review of Snowflake Analytics »
SaravananThiagarajan
Data Scientist at a computer software company
I have not been in contact with technical support, although my team has been and they are okay with it. My impression...
Read full review of Snowflake »
Anonymous User
Manager IT BRM/FRM at a manufacturing company
We haven't had any technical contact. All of it has been internal for our organization.
Read full review of Snowflake »
Swathi Desai
Data Engineer at Imriel
We did not need to escalate many questions to tech support compared to other tools, indicating minimal reliance on...
Read full review of Snowflake Analytics »
Hemant Balijepalli
Senior Consultant at a consultancy
I've never dealt with technical support. We did have people from Snowflake working with us directly, and we never ran...
Read full review of Snowflake »
Anonymous User
Vice President, Data Architecture and Management at a financial services firm
Their support is good.
Read full review of Snowflake »
Nanda Parayil
DBA Individual Contributor at Aristeia Capital
The technical support is very good.
Read full review of Snowflake »
Anonymous User
Solutions Architect at a recruiting/HR firm
I haven't used the technical support.
Read full review of Snowflake »
Anonymous User
Big Data & Cloud Manager at a tech services company
I have not contacted their support.
Read full review of Snowflake »
Keerthivas Raja
Data Governance/Data Engineering Manager at National Bank of Fujairah PJSC
The customer service and support are actually good.
Read full review of Snowflake Analytics »
Anonymous User
Data Analyst at a tech services company
Snowflake’s technical support is good.
Read full review of Snowflake Analytics »
Matthew-Richardson
Senior Cloud Architect at DoIT International
The technical support is not very good. I rate the support a two or three out of ten. The tool does not provide a...
Read full review of Snowflake Analytics »
Anonymous User
Architect at a tech vendor
As a premium customer for all these solutions, we have received excellent support overall with no issues encountered...
Read full review of Snowflake »
Anonymous User
Soullution Architech at a tech services company
The solution's customer service is good.
Read full review of Snowflake »
Anonymous User
Senior Solutions Architect at a tech consulting company
The support is very good. The documentation is very robust, a large online community and a dedicated support team is...
Read full review of Snowflake Analytics »
MaheshMysore
Manager at SSM VIT Global Solutions
Snowflake technical support is good. At my previous company, they had a customer success officer for critical...
Read full review of Snowflake »
Subhrajit Mitra
Sr. Technical Architect - Business Intelligence / Data Warehouse at a computer software company
Their technical support is good. I always get a response from them when I send an email to their support team.
Read full review of Snowflake »
Anonymous User
AVP Enterprise Architecture at a financial services firm
They were really good. They were very responsive. There were never any issues with them. I would give them a ten out...
Read full review of Snowflake »
Anonymous User
Data & Analytics Practitioner at a tech services company
Technical support is good. Occasionally, they take a bit of time to resolve issues, but other than that they are...
Read full review of Snowflake »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.