Compare SAP vs Snowflake Computing

EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus (Migros Group)

SAP Business Warehouse

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Snowflake

Accordant Media, Adobe, Kixeye Inc., Revana, SOASTA, White Ops

Snowflake Analytics

Lionsgate, Adobe, Sony, Capital One, Akamai, Deliveroo, Snagajob, Logitech, University of Notre Dame, Runkeeper

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

12 reviews

SAP ERP

16 reviews

Snowflake

14 reviews

Snowflake Analytics

30 reviews

Top Industries

Educational Organization

14%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Educational Organization

34%

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
Hari Priya
SAP Analytics Lead at a computer software company
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Diaa_Hussein
Digital Transformation Director at Amecath Group
I have been working with SAP IT Operations Analytics ( /products/sap-it-operations-analytics-reviews ) for more than...
Read full review of SAP IT Operations Analytics »

Review 1 of 5

Snehasish Das
Technology Leader at eTCaaS
I started working with Snowflake when I was with Fidelity Investments around 2016-2017. We used Snowflake on AWS...
Read full review of Snowflake »
KamleshPant
Senior Software Architect at USEReady
I have to get the data, load it into the warehouse, and analyze it to gain insights from the data.
Read full review of Snowflake Analytics »

Review 1 of 2

Customer Service

Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
I don't have complaints about the support. They were able to point out the problem.
Read full review of SAP S/4HANA Cloud »
Manish Chhatbar
SAP finance practice at Inteliwaves
The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which...
Read full review of SAP ERP »
Chris Biemans
Senior ICT Consultant at CGI Inc
Everything went well in terms of support. In general, I am pleased with the technical support.
Read full review of SAP NetWeaver »
Camille Maitrot
Senior Manager , Team Leader Data Analytics at a tech services company
The technical support from SAP is average.
Read full review of SAP Analytics Cloud »
Shubham Desale
Senior Consultant at Inteliwaves
The customer service and support are good and knowledgeable.
Read full review of SAP S/4HANA »
Paul Mazvarira
Technical Lead Analytics at a non-profit
The technical support for this solution is not very good, they don't really care about assisting with issues.
Read full review of SAP Data Services »
Narasimhan Jayavel
Associate Consultant at Emerging Alliance
I've used technical support in the past. They are good.
Read full review of SAP HANA »
Nisha Kannake
Pre-Sales at Cloud4C Services
I'm satisfied with the SAP SuccessFactors knowledge base and support.
Read full review of SAP SuccessFactors »
FranciscoSantos
Director at Pixel Studio PTY
The support classifies your incidents as low priority, medium priority, and high priority. Usually, I am classified...
Read full review of SAP Data Services »
RajendraSapke
Head of Information Technology at Biogenomics Limited
We use support from a third-party company. We do not use the vendor's support.
Read full review of SAP Business One »
Belinda Pearson
SAP specialist at Dis-Chem Pharmacies Ltd
In all honesty, I must admit that I haven't had any direct interaction with SAP's technical team. The credit for the...
Read full review of SAP HCM »
Anonymous User
SAP Offering Solution Architect at a computer software company
Since it is on the cloud, the technical support required is pretty minimum for us. The technical support is provided...
Read full review of SAP SuccessFactors »
SaiPratap
Senior Manager at GTX Soft
We interact with technical support regularly and often reach out about two times a week. Their support office is very...
Read full review of SAP Data Services »
Anonymous User
SAP BW/BOBJ Solution Architect/Developer/Administrator at a non-tech company
SAP has been providing support that we need based on the severity of issue that we face. Sometime, it is not the way...
Read full review of SAP Business Warehouse »
Herve Guerin
Architecte SAP & Infrastructure at Teamwork
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management »
Anonymous User
IFS, SAP and Applications Specialist at a engineering company
I would give technical support a rating of 5/10. The support was good, but a little slow at times. I am sure SAP can...
Read full review of SAP Jam »
Muralidhara H N
SAP Professional at a tech services company
Excellent.
Read full review of SAP Business All-in-One »
Anonymous User
Technology Lead at a tech services company
Yeah. The support needs much improvement. I would rate them a six out of 10.
Read full review of SAP IQ »
Anonymous User
Sr. Manager IT at a consumer goods company
I've experienced both the functional side and the technical side. They are good, I have explored a few things about...
Read full review of SAP ERP »
HeHR893021
Head HRM Technology at a manufacturing company
SAP technical support is good. However, for HANA, they still have to go a long way to go.
Read full review of SAP HCM »
Anonymous User
President at a tech consulting company
Customer Service: Customer service is great, as we have global support for this product from Asia, when we are...
Read full review of SAP IQ »
Ali Mirnia
Chief Executive Officer at Redment
The technical support on offer is very good. We're quite satisfied with their level of service.
Read full review of SAP HANA »
Alam Khan
Team Leader at Abacus Consulting
Technical support through Telstra is available for SAP ERP, particularly for creating custom objects in SAP HCM when...
Read full review of SAP HCM »
Anonymous User
Solution Architect at a tech services company
The free version has a time limitation, even for version 4.2. After a certain period, the first level of technical...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Sr. Data Warehouse Engineer at a real estate/law firm
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
ManujGupta
Chief Executive Officer at Orane Consulting Pvt Ltd
The support from SAP is good, and I would rate their customer support as a nine.
Read full review of SAP SuccessFactors Learning »
Ahmed_Adel
Technical manager at SAFE-SAS
I don't go through the official support team from SAP, but most of the time I use the website to find the answers I...
Read full review of SAP HANA »
Anonymous User
Associate Partner at a tech services company
Technical support depends on the size and type of company. Multiple support levels are available.
Read full review of SAP Master Data Governance »
Anonymous User
Executive Director at a tech services company
The technical support is quite good.
Read full review of SAP HCM »
Diaa_Hussein
Digital Transformation Director at Amecath Group
I have had a chance to contact SAP support for issues and problems. My impression of the way they provide support is...
Read full review of SAP IT Operations Analytics »

Review 1 of 30

Amit Shah
Principal Consultant at ATOS
The solution's support responds fast.
Read full review of Snowflake Analytics »
Manoj Kambli
Director at Hexaware Technologies Limited
I had connections mostly through my onshore counterpart, who is an ex-Snowflake employee, so we never faced challenges.
Read full review of Snowflake Analytics »
Javed Chowdhary
Lead Software Engineer - Data Cloud at Mastercard
My company is in contact with a technical person from Snowflake Analytics, who helps us. I rate the technical support...
Read full review of Snowflake Analytics »
Snehasish Das
Technology Leader at eTCaaS
Snowflake's technical support is excellent. During my time at Fidelity, I received great support in migrating data to...
Read full review of Snowflake »
Ravi Kuppusamy
CEO and Founder at BAssure Solutions
We have not had any problems with the technical support.
Read full review of Snowflake »
KamleshPant
Senior Software Architect at USEReady
Mostly, the problems are in-house or internal, so we solve them internally. As of now, I haven't had a chance to work...
Read full review of Snowflake Analytics »
Jayanta Datta
Executive Director at Morgan Stanley
The technical support from Snowflake Analytics is outstanding.
Read full review of Snowflake Analytics »
Ravi Verma
Assistant Manager Operations at Tech Mahindra Limited
The support provided by Snowflake is fine since they are fast and helpful. I rate the technical support an eight out...
Read full review of Snowflake Analytics »
Vinoth Raj Prabhakaran
Senior Data Architect at Tata Consultancy Services
The technical support from Snowflake was poor previously, they have improved significantly.
Read full review of Snowflake »
Sanjay Bheemasenarao
Director - Data Engineering expert at Sankir Technologies
It is so easy that I didn't have to look for technical support. Its documentation is amazingly simple.
Read full review of Snowflake »
Paresh_Nayak
Solutions Architect at a financial services firm
The technical support for Snowflake Analytics is excellent based on what I have heard from others. It is responsive,...
Read full review of Snowflake Analytics »
Adnan Shafiq
Associate Vice President - Database Management (Principal Solutions Architect) at Northbay
We don't have direct support for Snowflake as we support our clients. If any support is required, our clients connect...
Read full review of Snowflake »
AyindeHammed
BI Developer at DivVerse LLC
I have not reached out to customer service, so I have no experience with them.
Read full review of Snowflake Analytics »
Anonymous User
director of business operations at a logistics company
I've only used their customer service in one or two instances, and they were very supportive and helpful. The tool is...
Read full review of Snowflake »
Anonymous User
Data Architect at a tech services company
I haven't had to call on them for a problem at that level.
Read full review of Snowflake »
SreenivasanRamanujam
Director -Data Architecture and Engineering at Decision Minds
They have a website where you have to go and raise your tickets. They resolve the ticket, and they are working fine....
Read full review of Snowflake »
Anonymous User
Senior Solutions Architect at a tech consulting company
The support is very good. The documentation is very robust, a large online community and a dedicated support team is...
Read full review of Snowflake Analytics »
Murugan Asokan
Senior Solutions Architect at NessPRO Italy
Their support is good.
Read full review of Snowflake »
Nanda Parayil
DBA Individual Contributor at Aristeia Capital
The technical support is very good.
Read full review of Snowflake »
Anonymous User
AVP Enterprise Architecture at a financial services firm
They were really good. They were very responsive. There were never any issues with them. I would give them a ten out...
Read full review of Snowflake »
Anonymous User
ML Lead at a tech services company
I don't have much experience with their technical support. When we asked them some technical questions related to...
Read full review of Snowflake »
Anonymous User
Data Architect and ETL Manager at a manufacturing company
So far, technical support has been good.
Read full review of Snowflake »
Hemant Balijepalli
Senior Consultant at a consultancy
I've never dealt with technical support. We did have people from Snowflake working with us directly, and we never ran...
Read full review of Snowflake »
Anonymous User
Data & Analytics Practitioner at a tech services company
Technical support is good. Occasionally, they take a bit of time to resolve issues, but other than that they are...
Read full review of Snowflake »
Anonymous User
Solutions Architect at a recruiting/HR firm
I haven't used the technical support.
Read full review of Snowflake »
Anonymous User
CEO, Senior Consultant at a tech services company
I have been quite satisfied with the technical support.
Read full review of Snowflake »
Anonymous User
Architect at a tech vendor
As a premium customer for all these solutions, we have received excellent support overall with no issues encountered...
Read full review of Snowflake »
Subhrajit Mitra
Sr. Technical Architect - Business Intelligence / Data Warehouse at a computer software company
Their technical support is good. I always get a response from them when I send an email to their support team.
Read full review of Snowflake »
Anonymous User
CEO at a computer software company
Their tech support is good. Their sales team is very technical, and they're able to speak to our engineers and walk...
Read full review of Snowflake »
Anonymous User
BI Consultant at a tech consulting company
I've never directly dealt with technical support. We do have a direct contact. There are other people who might have....
Read full review of Snowflake »

Review 1 of 30

Technical Support

No Data Available

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