Compare SAP vs Sparx Systems

SAP

Based on 1484 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

SAP Signavio Process Manager vs. Sparx Systems Enterprise Architect

March 2025

Sparx Systems Enterprise Architect vs. SAP Signavio Process Manager

Updated: March 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

March 2025

Sparx Systems Enterprise Architect vs. SAP PowerDesigner

Updated: March 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

March 2025

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

Updated: March 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Pro Cloud Server

March 2025

SAP PowerDesigner vs. Sparx Pro Cloud Server

Updated: March 2025

Sample Customers

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

SAP S/4HANA

62 reviews

SAP ERP

21 reviews

SAP BusinessObjects Business Intelligence Platform

11 reviews

Sparx Systems Enterprise Architect

7 reviews

Sparx Prolaborate

1 reviews

Sparx Pro Cloud Server

1 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

Educational Organization

17%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
We are mostly using the ArchiMate language to describe enterprise or solution architecture, along with a bit of use...
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
Our company uses the solution for knowledge management. We have a diagram and confluence site where we keep all...
Read full review of Sparx Prolaborate »

Review 1 of 3

Customer Service

Sumit Chhabra
Consultant - Business Development for Travel, Transport and Hospitality unit at a tech vendor
The customer service and support is slow in response.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Vinay Lohakare
SAP Technical Architect at a tech vendor
You would always raise a P1 when you need a quick response. If it's not P1, then there is a delay in response. So if...
Read full review of SAP Business Warehouse »
VinodSingh
SAP Techno-Functional Architect & SME at Graviton
SAP Integration Suite's responsiveness can vary depending on the type of license, with premium licenses offering...
Read full review of SAP Integration Suite »
Chakrapani Mishra
Practice Head at Arete Global
When it comes to the solution's technical support, I feel that since it is a subscription-based model, you have to...
Read full review of SAP SuccessFactors Learning »
JavedKhan1
SAP Security/GRC Manager at Tata Consultancy
I work for a parent company, and they have some other vendors to whom we provide support because we work for tech.
Read full review of SAP ERP »
Paul Mazvarira
Technical Lead Analytics at a non-profit
The technical support for this solution is not very good, they don't really care about assisting with issues.
Read full review of SAP Data Services »
Fachlul Infithar
IT PMO at PT. Bank Tabungan Negara
We got the principal support from SAP. We also have support from a business partner to do all the implementation and...
Read full review of SAP HCM »
Juzar Badami
Head of SAP Center of Excellence at a consumer goods company
The technical support could be improved.
Read full review of SAP S/4HANA »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
The tool's support is not easy to contact.
Read full review of SAP SuccessFactors Learning »
Kabelo Maja
Director at Gamaja
The customer support is helpful and professional but sometimes the turnaround time is too long.
Read full review of SAP NetWeaver »
Anonymous User
Senior MIS Project Manager at a tech services company
In my division, we have not contacted technical support, but it's possible that some of the other divisions have. My...
Read full review of SAP Crystal Reports »
Anonymous User
Works at a pharma/biotech company
Customer Service: Their customer service is average. Technical Support: Their technical support is average.
Read full review of SAP SuccessFactors Learning »
Clement Yu
Digital Learning Specialist at Lane Crawford
I don't generally reach out to technical support. It's not that the system doesn't work; it's just that we don't...
Read full review of SAP SuccessFactors »
Anonymous User
Business Objects Developer at a aerospace/defense firm
Customer Service: For SAP it's not too bad, would always like to have it better of course. Technical Support: Very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy
Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very...
Read full review of SAP S/4HANA Cloud »
Herve Guerin
Architecte SAP & Infrastructure at Teamwork
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management »
Lilian Garcia
Director of Strategic Projects at a tech services company
I haven't used their technical support. We have a developer for any help.
Read full review of SAP Business One »
Syam Srikanth
Data Engineer at KASP
Technical support from SAP is awesome. If we have an issue, they give a good solution. Compared to Oracle's support,...
Read full review of SAP Data Services »
Anonymous User
SAP Basis Consultant at a energy/utilities company
Technical support is good, but there is always room for improvement. They could be faster.
Read full review of SAP ERP »
Gururaj Shetti
QA Engineer at a consultancy
The solution's technical support team is good. It replies to us within a few hours whenever we raise any issue.
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior IT Architect I at a government
Though I have never interacted with the product's support team, the unit with which I work has had problems with...
Read full review of SAP PowerDesigner »
Anonymous User
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
Read full review of SAP Analytics Cloud »
Vishal-K
Software Engineer at Nexogic
The technical support is excellent. Any escalations are usually resolved within one or two days. Escalations are...
Read full review of SAP HCM »
SridharSelvam
Practice Head at ERP Logic
We have, on occasion, contacted SAP for some of the issues we've had and they then forward it to the technical...
Read full review of SAP Analytics Cloud »
Anonymous User
Group Learning and Development Specialist at a manufacturing company
I have contacted the solution's technical support, and I feel that though they are professional, they weren't very...
Read full review of SAP SuccessFactors Learning »
SEAN Justine
Works
Technical support could be improved. It comes with an additional cost.
Read full review of SAP ERP »
Anonymous User
SAP Offering Solution Architect at a computer software company
Since it is on the cloud, the technical support required is pretty minimum for us. The technical support is provided...
Read full review of SAP SuccessFactors »
Anonymous User
SAP Data Sevices Consultant at a tech services company
On some other tools, I have been in touch with SAP support. With this particular solution, we've only had...
Read full review of SAP Information Steward »
Gurgaon Gupta
Software Engineer at a tech services company
When you use the technical support you have to route through your implementation partner. Our implementation partner...
Read full review of SAP Business One »

Review 1 of 30

andhdo
Software Architect at a transportation company
The solution does seem to offer helpful documentation.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
System Architect, SCRUM Product Owner at a tech company
The company does not put a lot of focus on technical support. I am not sure if they are overloaded but there is...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solutions and Integration Architect at a consultancy
I personally have not used any of the customer service offered as I have been able to resolve most of my problem via...
Read full review of Sparx Systems Enterprise Architect »
Paul Parisi
Enterprise Architect at Mobiliser
Initially this was excellent in early versions. The growth of the product has changed as the company has grown. We...
Read full review of Sparx Systems Enterprise Architect »
Wesley De John
Group Product Manager – Billing and Payments at MultiChoice Group
Their technical support is quite good. When we needed to escalate due to the performance issues, their support was...
Read full review of Sparx Prolaborate »
Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
Read full review of Sparx Systems Enterprise Architect »
Piotr Olechno
IT Project Leader at Bank Millennium SA
In general, we don't need support since we have an internal team in our company that maintains the queries related to...
Read full review of Sparx Systems Enterprise Architect »
John Lamb
Director Enterprise Architecture at Stanley Black & Decker, Inc.
Customer service / technical support is via email only so is constrained to 24 hour turnaround. Otherwise good...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a construction company
My experience with customer service and support has been positive. They generally respond within a reasonable time...
Read full review of Sparx Systems Enterprise Architect »
Muhammad Ashfaq
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Data Architect at a financial services firm
I would rate technical support as OK. The forum was great. The actual support was only so-so.
Read full review of Sparx Systems Enterprise Architect »
Edward Nicholson
Director at Intelligent Enterprise Products
The support team have been very good at responding and coming back quickly with a query.
Read full review of Sparx Systems Enterprise Architect »
Mbuso Khanyile
Works at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a marketing services firm
They're amazing. They're a great company. All my interactions with them have been outstanding. So, they're good.
Read full review of Sparx Systems Enterprise Architect »
Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller at ICONIX
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Enterprise Architect at a transportation company
Customer Service: No customer service has been needed in the one year of service. Technical Support: No technical...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, IT Director at a consumer goods company
It's email only support, and they have a long turnaround.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
medewerker e-diensten at a government
From 1–10: Nine (fast response).
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, Coach and Owner at a consultancy
Their support is perfect. They are quick and courteous.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Infrastructure Expert at a computer software company
Customer Service: Never had the need to contact them directly. Technical Support: Never had the need to contact them...
Read full review of Sparx Systems Enterprise Architect »
MichaelSukachev
Sr. Enterprise Architect at a tech services company
I would rate the level of technical support as "not bad". But I did not need to use technical support too much.
Read full review of Sparx Systems Enterprise Architect »
Jean-François Houzeaux
Enterprise Architect at a consumer goods company
I used technical support maybe two years ago for the first time. Mostly, I look online and all around for discussion...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
Excellent, not only do I get quick responses, but their people are well-equipped to handle complex and leading edge...
Read full review of Sparx Systems Enterprise Architect »
Endre Domiczi
Owner & CEO at mentorITe
When I contacted them they usually answered within a day, so it's quite good. I think that they have support...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Process specialist at a financial services firm
Technical support is fine. I spoke with someone from Australia and they responded and tried to resolve the issues....
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
VP, Senior Business Analyst at a consultancy
Customer Service: 10 out of 10. Emails were answered and phone calls as well. Technical Support: Didn't use much,...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solution Designer at a comms service provider
I only used it a few times, when I forgot passwords or license keys. The support was always fast and excellent.
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

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