Compare SAP vs Sparx Systems

SAP

Based on 1639 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

SAP Signavio Process Manager vs. Sparx Systems Enterprise Architect

December 2025

Sparx Systems Enterprise Architect vs. SAP Signavio Process Manager

Updated: December 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

December 2025

Sparx Systems Enterprise Architect vs. SAP PowerDesigner

Updated: December 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

December 2025

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

Updated: December 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Pro Cloud Server

December 2025

SAP PowerDesigner vs. Sparx Pro Cloud Server

Updated: December 2025

Sample Customers

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Sparx Systems Enterprise Architect

4 reviews

Sparx Prolaborate

0 reviews

Sparx Pro Cloud Server

0 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

13%

Government

10%

Manufacturing Company

10%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Pawel-Gawronski
Enterprise Architect at a computer software company
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »

Review 1 of 1

Customer Service

Ramesh Namburi
Program Director at a computer software company
I've been getting SAP support for the last 15 years. It's good.
Read full review of SAP HANA Enterprise Cloud »
Jayarami Reddy Pujeri
ERP Head at a manufacturing company
My experience with technical support from SAP is not that great. I cannot say much positive about it.
Read full review of SAP S/4HANA Finance »
Eshvanth Singh G
Practice Director at a tech services company
We have been in touch with the support but most of the problems we handle ourselves. I rate the technical support a...
Read full review of SAP Business One »
Shubham Desale
Senior Consultant at a tech services company
The customer service and support are good and knowledgeable.
Read full review of SAP S/4HANA »
VishalChopra
VP Global Sales and Marketing at a tech services company
There are multiple partners of SAP providing customer support service to users, so their quality differs from one...
Read full review of SAP ERP »
Jayarami Reddy Pujeri
ERP Head at a manufacturing company
The support from SAP is good and there is useful online documentation if we have issues. We are a growing business...
Read full review of SAP Business One »
Srini-Dhanaraj
Founder & CEO at a consultancy
If the solution doesn't work as expected, we will raise a ticket with the support team, and the support persons will...
Read full review of SAP CRM »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at a consumer goods company
We have in-house support. Calling technical support sometimes takes a while, but we have some people who have the...
Read full review of SAP SuccessFactors »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
The customer service is excellent, with SAP maintaining a 99.7% SLA commitment.
Read full review of SAP HANA Cloud »
GagandeepSingh3
Principal Engineer at a tech services company
The customer service and support are okay. But, I don't see improvement coming in, as I think the company will start...
Read full review of SAP Adaptive Server Enterprise »
Eury Reyes P
Analista sr. de procesos de transformación digital at a consumer goods company
I would rate SAP support a seven. In my experience, the level of support can vary depending on the customer’s...
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP Associate Consultant at a consultancy
I've been in touch with technical support because SAP has a presence in Nigeria. We can also get support from South...
Read full review of SAP Analytics Cloud »
Chijindu Oziogu
Project accountant at a financial services firm
I absolutely would recommend the customer service.
Read full review of SAP S/4HANA »
Joe Fernandes
Asst. Senior IT Manager at a retailer
The technical support from SAP is good. If we have any problems, we can use their ticketing system and they're able...
Read full review of SAP NetWeaver Business Warehouse »
Manoj Sahoo
Divisional Manager IT at a manufacturing company
SAP's technical support is good - any time we've raised issues, they've fixed them.
Read full review of SAP Business ByDesign »
Vijay Sarathi
DGM at a aerospace/defense firm
Technical support could be better and faster.
Read full review of SAP BusinessObjects GRC »
Anonymous User
Information Technology Manager at a engineering company
Technical support is knowledgeable and helpful.
Read full review of SAP BW4HANA »
André Sutter
Head of Business Process Management at a manufacturing company
Support has a fast response to questions/issues.
Read full review of SAP Signavio Process Manager »
Anonymous User
VP at a financial services firm
Customer Service: 7/10. Technical Support: 9/10.
Read full review of SAP IQ »
Iain Hadwin
SAP Ariba Specialist at a manufacturing company
The customer support team is generally good most of the time. Most of the time, the support is pretty good; however,...
Read full review of SAP Ariba Procurement »
Renaud Motuelle
SAP Technical Director at a tech services company
SAP's technical support is okay as long as you follow the process. I would rate technical support as three out of five.
Read full review of SAP BW4HANA »
Deepak Dalvi
Manager at a manufacturing company
We have a great contract with SAP, so we have no challenges getting technical support. We know that SAP technical...
Read full review of SAP S/4HANA Cloud »
JayakumarK G
Master Data Delivery at a consultancy
We are supported by SAP and have contacted them. Their response is okay.
Read full review of SAP Master Data Governance »
Anonymous User
Data Architect at a government
The technical support for this solution is good. When we developed the instructions, we had meetings with them and...
Read full review of SAP PowerDesigner »
Anonymous User
Sr. HRIS Project Manager (Analyst) at a manufacturing company
The technical support for SAP SuccessFactors is quite helpful.
Read full review of SAP SuccessFactors »
Anonymous User
Engagement Manager at a computer software company
I didn't have any experience with them because we had an internal IT team that used to support us. They might have...
Read full review of SAP SuccessFactors »
Anonymous User
SAP Associate IT Consultant at a computer software company
We have not contacted technical support or submitted any tickets.
Read full review of SAP Analytics Cloud »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Cloud Platform »
Anonymous User
Developer at a government
For the most part, technical support is responsive and helpful. However, the majority of technical support is in...
Read full review of SAP Crystal Reports »
Hari Priya
SAP Analytics Lead at a computer software company
The SAP support experience has not been satisfactory. When we raise an incident, they take more than 25-30 days to...
Read full review of SAP HANA »

Review 1 of 30

GeorgeDiaz
Solutions Consultant at a tech services company
Sparx technical support is good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Architecture and Innovation Officer, Corporate Strategy, Plans and Systems, Ferrovie dello Stato
We have had very little, or no, need for customer service, which we count as excellent digital customer service level...
Read full review of Sparx Systems Enterprise Architect »
Edward Nicholson
Director at a computer software company
The support team have been very good at responding and coming back quickly with a query.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
General Manager at a manufacturing company
Customer Service: I've never had the need to contact them directly. Technical Support: I've never had the need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
Read full review of Sparx Systems Enterprise Architect »
Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
Read full review of Sparx Systems Enterprise Architect »
Maja Jakobik
Solutions architect at a government
We have our own functional maintenance. We also have an external company for technical support. They get in touch...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Group Product Manager – Billing and Payments at a media company
Their technical support is quite good. When we needed to escalate due to the performance issues, their support was...
Read full review of Sparx Prolaborate »
Anonymous User
IT Architect at a government
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solutions and Integration Architect at a consultancy
I personally have not used any of the customer service offered as I have been able to resolve most of my problem via...
Read full review of Sparx Systems Enterprise Architect »
Chandan Konuri
Enterprise Architect - Integrations at a manufacturing company
I'm satisfied with the technical support for Sparx Systems Enterprise Architect.
Read full review of Sparx Systems Enterprise Architect »
Jean-Francois Boyer
Senior Project Manager at a insurance company
Technical support is very good. they provide excellent assistance when we need it. We are satisfied with the level of...
Read full review of Sparx Pro Cloud Server »
Endre Domiczi
Owner & CEO at a tech services company
When I contacted them they usually answered within a day, so it's quite good. I think that they have support...
Read full review of Sparx Systems Enterprise Architect »
Mbuso Khanyile
Cvo at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
Read full review of Sparx Systems Enterprise Architect »
Kim Dijkstra
Technical manager at a construction company
In the Netherlands, the support for this solution is very limited. You have to rely on some consultants, but at the...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, Coach and Owner at a consultancy
Their support is perfect. They are quick and courteous.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Manager at a tech services company
I've never needed to contact them
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Development at a tech company
Customer Service: Technical Support: We didn’t have any cases to call for support, but we enjoyed the activities...
Read full review of Sparx Systems Enterprise Architect »
Anuj Shahi
Enterprise Architect at a tech services company
Their technical support is not good in India. It could be better. I wrote an email to the support, but I didn't get a...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect at a tech services company
I have had to seek a little support from Sparx directly (licencing options) as I mostly find that forums answer my...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, IT Director at a consumer goods company
It's email only support, and they have a long turnaround.
Read full review of Sparx Systems Enterprise Architect »
Michael Roytman, MBA Global Management
Senior Enterprise Architect at a individual & family service
Customer Service: I did not need to use the actual customer service as there are a few books published by EA experts,...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a construction company
My experience with customer service and support has been positive. They generally respond within a reasonable time...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Architect at a financial services firm
With our current project, we don't need technical support. In the past, I had some experience with the technical...
Read full review of Sparx Systems Enterprise Architect »
Jean-François Houzeaux
Enterprise Architect at a consumer goods company
I used technical support maybe two years ago for the first time. Mostly, I look online and all around for discussion...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Sr. Solutions Architect at a insurance company
I have never used technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Infrastructure Expert at a computer software company
Customer Service: Never had the need to contact them directly. Technical Support: Never had the need to contact them...
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

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