Compare SAP vs SymphonyAI

SAP

Based on 1644 reviews.

SymphonyAI

Based on 5 reviews.

Sample Customers

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

1010data

Nespresso, Rite Aid, Wegmans, Allegiance, Dollar General

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

SymphonyAI IT Service Management

0 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Manufacturing Company

13%

Financial Services Firm

Computer Software Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

No Data Available

Customer Service

Rivka Alexander
Content Specialist at a tech company
I rate the technical support as ten out of ten because there is often a need for continuous technical support....
Read full review of SAP Cloud Platform »
AjayKumar7
Manager, Business Analytics, BI Lead at a consultancy
Previously, SAP's direct support was good, but it so no good now. Previously, they had direct support from SAP, but...
Read full review of SAP BW4HANA »
Fredy Alfaro
Systems Engineer at a tech services company
There are challenges with customer support and a lack of specialists in SAP IQ.
Read full review of SAP IQ »
Md Ashraful Islam
Executive Director, IT & Business Operation at a manufacturing company
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
Segun Oyeleke
SAP HANA Developer at a educational organization
It has good technical support.
Read full review of SAP Analytics Cloud »
Atakan Köycü
Co-Founder at a consultancy
I've contacted technical support in the past when we found some errors in the product. Their support is based on a...
Read full review of SAP Process Orchestration »
Cornelia MBA
Director - IT Finance/SAP Business One at a manufacturing company
Technical support is only an online chat option. They need a phone number to talk to someone and they need to...
Read full review of SAP Analytics Cloud »
Sudhir Kanakoti
SAP BIBO Consultant at a tech vendor
I had a couple of requests and the support team for SAP Analytics Cloud was good. On a scale of one to five, I'm...
Read full review of SAP Analytics Cloud »
Anonymous User
IT manager at a tech services company
I haven't contacted SAP for support with ERP, but I have a relationship with them. My previous company was a software...
Read full review of SAP ERP »
Anonymous User
Founder at a tech company
On a scale from 1-10: 7/10
Read full review of SAP SuccessFactors »
Anonymous User
Senior Advisor at a government
The support has become much more bureaucratic. Often when you log a question with support, they will not be able to...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Senior Director - Finance Transformation at a comms service provider
We don't usually need support, and if we need it, usually we have local partners for support. It's something that...
Read full review of SAP Business One »
AshwanthramMurugeshan
Consultant at a tech vendor
Technical support is very professional. They are on time and are always assisting us.
Read full review of SAP S/4HANA Cloud »
Param T
SAP Enterprise Solution Architect at a tech services company
Excellent.
Read full review of SAP HANA »
Girish Ogirala
Enterprise Architect at a manufacturing company
The quality of customer service is excellent, and the speed is commendable. I would rate their support as a seven on...
Read full review of SAP S/4HANA »
Cillie Malan
Group financial manager at a security firm
The technical support team is good. Also, it depends on who is providing you with the support.
Read full review of SAP Business One »
Sai Kalyan RamChintapalli
IT Manager at a insurance company
I've contacted the technical support for SAP Business Warehouse, which was wonderful. Once you buy the SAP Business...
Read full review of SAP Business Warehouse »
Anonymous User
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company
Technical support is 10/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
DENNIS SUNNY
Business Intelligence Lead at a tech services company
SAP is famous for technical support. You get 24-hour support and there are different types of support offered. We...
Read full review of SAP Analytics Hub »
Anonymous User
Group IT Manager at a engineering company
Technical support is strong and helpful.
Read full review of SAP Business Warehouse »
Anonymous User
SAP BI Architect at a government
The support experience depends on the level of support you have with SAP. During cutovers, management took Tier 1...
Read full review of SAP HANA Cloud »
Bigr67
BI Manager at a manufacturing company
Their technical support is good.
Read full review of SAP BW4HANA »
Anonymous User
Sr.SQL DBA at a tech vendor
It was good.
Read full review of SAP SQL Anywhere »
JobiJ
Account executive at a tech vendor
The quality of technical support from SAP can be rated as eight out of ten.
Read full review of SAP S/4HANA »
Anonymous User
SAP Hybris Consultant at a tech services company
There is a big community for this product. For technical issues, you have the community and people who will spend...
Read full review of SAP Commerce Cloud »
Anonymous User
Owner & Founder at a tech services company
I have not personally dealt with them.
Read full review of SAP HCM »
Anonymous User
Engineer( IT) at a energy/utilities company
With the technical support, the response has been pretty good from the SAP side. They do respond and they're very...
Read full review of SAP Business Warehouse »
AshishMittal
Associate Vice President of technologies at a tech services company
They are not excellent, but they are not bad either.
Read full review of SAP S/4HANA »
Anonymous User
Senior Principal IT Architect -- MDM Architecture at a healthcare company
We have somebody internally who supports the platform. We have client licensing, so if there is an issue then we can...
Read full review of SAP PowerDesigner »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »

Review 1 of 30

Abhishek Bhosle
IT Specialist at a insurance company
We used to raise concerns to the tech support team. It was okay. Sometimes, there was a delay. But other times, it...
Read full review of SymphonyAI IT Service Management »
Abhishek Bhosle
IT Specialist at a insurance company
Their technical support team is good. They provide the solution and answer all the queries when you contact them, but...
Read full review of SymphonyAI IT Service Management »
Abhilash Sherkane
Practitioner - Service Management at a computer software company
The product's technical support team's response time could be better. It takes a long time and needs a lot of...
Read full review of SymphonyAI IT Service Management »

Review 1 of 3

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.