Compare SAP vs SymphonyAI

SAP

Based on 1695 reviews.

SymphonyAI

Based on 6 reviews.

Sample Customers

SAP BusinessObjects Business Intelligence

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Business Data Cloud

Ericsson, Vodafone, Google, Team Liquid, Ryder Cup, Accenture

1010data

Nespresso, Rite Aid, Wegmans, Allegiance, Dollar General

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

SymphonyAI IT Service Management

1 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

19%

Outsourcing Company

12%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

AbhilashSherkane
Senior Practitioner at a outsourcing company
We work on the ITSM modules, including predictive intelligence, AI, and ITOM as well. We have not used Orchestration...
Read full review of SymphonyAI IT Service Management »

Review 1 of 1

Customer Service

Siddhart Dosieah
Information Systems Engineer at Ayuusht
We found the technical support for SAP CRM good.
Read full review of SAP CRM »
Sibanshu Samantaray
SAP Lead Consultant at Bosch Global Software Technologies
Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the...
Read full review of SAP Intelligent RPA »
Sudhir Kanakoti
SAP BIBO Consultant at NTT Data
There is no problem with SAP Analytics Cloud support. I do think there should be some training provided. We only have...
Read full review of SAP Business Data Cloud »
Mithun jadhav
Network Security Engineer at Digital track solutions pvt ltd
Customer support for SAP Business Data Cloud has been good overall. The team is knowledgeable and responsive, and...
Read full review of SAP Business Data Cloud »
Zahid Mashhood
Head of IT at Genix Pharma (Private) Limited
I find the technical support from SAP to be very difficult to get as we do not have a one-window solution. Every time...
Read full review of SAP S/4HANA »
Vishal Khare
IT manager at Electrolux Home Products
SAP provides efficient technical support services.
Read full review of SAP Master Data Governance »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The support is very good.
Read full review of SAP S/4HANA »
Githinji Githogora
ICT Manager at Dawa Life Sciences
The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate...
Read full review of SAP ERP »
ATUL SHELARE
Information Technology Department at Sunflag Iron and Steel Co Ltd
Communication between users and SAP team can also be improved, as it often is not as effective as it should be, which...
Read full review of SAP S/4HANA Finance »
Manikandan Nair
IT Manager at CEMEX
We receive proper support and do not have any concerns.
Read full review of SAP SuccessFactors Learning »
AndreasChorosis
VP of Finance Innovation at Delivery Hero
We have a strategic partnership — not only technical support or consulting product support. That means that every...
Read full review of SAP Signavio Process Intelligence »
Bruno Vagas
Consultant at Independent
It's crucial to maintain smooth operations, especially in cases where there's urgency, like when specific software or...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Senior Director Tech Ops at a sports company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of SAP Customer Data Cloud »
DiaaHussein
Digital Transformation Director at a tech services company
We had an issue with localization, there is some sort of localization for S/4HANA for a specific country. We did not...
Read full review of SAP S/4HANA »
Muzaffer Yontem
Project Delivery Manager at a tech vendor
I think it may be that SAP can improve in the area of customer support because SAP is historically a data solution...
Read full review of SAP Data Services »
SandrinePluvinet
process and methods manager at Altitude Infrastructure
There are no issues with the software. I would rate their technical support a ten.
Read full review of SAP Signavio Process Manager »
Bigr67
BI Manager at a manufacturing company
Their technical support is good.
Read full review of SAP BW4HANA »
Anonymous User
Project Leader at a tech services company
I would give technical support the highest possible rating.
Read full review of SAP Portfolio and Project Management »
Anonymous User
Business Operations Analyst at a comms service provider
It's good.
Read full review of SAP Lumira [EOL] »
Juan Carlos Briceño
SAP BO Business Consultant at FARMINDUSTRIA S.A.
The technical support is excellent.
Read full review of SAP Business One »
Shahnawaz
Lead Consultant at a computer software company
The support for this solution is good. The availability is good and the responses for more information are quick....
Read full review of SAP BW4HANA »
Anonymous User
FTTP Engineer at a comms service provider
The tool was implemented in my company 15 years ago. For the last 15 years, we have been in constant touch with SAP.
Read full review of SAP BW4HANA »
Anonymous User
Enterprise Architect at a healthcare company
The SAP BusinessObjects Business Intelligence Platform we use are not too advanced so we haven't had much need to...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Head of Finance Enterprise Application at a computer software company
We have created some tickets through our partner for some issues related to the maximum available fields, the number...
Read full review of SAP Business Data Cloud »
Anonymous User
SAP Process Orchestration Team Lead at a retailer
Technical support is fantastic. We've had some specific requirements for our situation and SAP basically did the...
Read full review of SAP Process Orchestration »
Antonio Valladares Fernandez
Technological Partner at Code-10 IT Consultants SL
The technical support is good.
Read full review of SAP Process Orchestration »
ImranHasware
Vice President at Abacus Consulting
Since I haven't faced any issues with the solution, I haven't contacted technical support yet.
Read full review of SAP HANA »
Anonymous User
Manager at a consumer goods company
The technical support for general issues gives us a good response, but for certain critical issues, it can takes four...
Read full review of SAP BusinessObjects Business Intelligence »
Gergana Dimitrova
Security Consultant at a consultancy
SAP Identity Management has very good technical support. I'm rating the support a five on a scale of one to five.
Read full review of SAP Identity Management »
Anonymous User
IFS, SAP and Applications Specialist at a engineering company
I would give technical support a rating of 5/10. The support was good, but a little slow at times. I am sure SAP can...
Read full review of SAP Build Work Zone »

Review 1 of 30

Abhishek Bhosle
IT Specialist at Tata AIA
Their technical support team is good. They provide the solution and answer all the queries when you contact them, but...
Read full review of SymphonyAI IT Service Management »
Abhishek Bhosle
IT Specialist at Tata AIA
We used to raise concerns to the tech support team. It was okay. Sometimes, there was a delay. But other times, it...
Read full review of SymphonyAI IT Service Management »
Abhilash Sherkane
Practitioner - Service Management at Peristent Systems
The product's technical support team's response time could be better. It takes a long time and needs a lot of...
Read full review of SymphonyAI IT Service Management »
AbhilashSherkane
Senior Practitioner at a outsourcing company
Technical support takes too long for any issues to get resolved, and that created a lot of frustration. Any issue...
Read full review of SymphonyAI IT Service Management »

Review 1 of 4

Technical Support

No Data Available

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