Compare SAP vs SymphonyAI

SAP

Based on 1682 reviews.

SymphonyAI

Based on 6 reviews.

Sample Customers

SAP BusinessObjects Business Intelligence

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Business Data Cloud

Ericsson, Vodafone, Google, Team Liquid, Ryder Cup, Accenture

1010data

Nespresso, Rite Aid, Wegmans, Allegiance, Dollar General

Popular Solutions

SAP S/4HANA

34 reviews

SAP BusinessObjects Business Intelligence

13 reviews

SAP Business Data Cloud

41 reviews

SymphonyAI IT Service Management

1 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

Construction Company

Comms Service Provider

Construction Company

16%

Manufacturing Company

11%

Financial Services Firm

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

AbhilashSherkane
Senior Practitioner at a outsourcing company
We work on the ITSM modules, including predictive intelligence, AI, and ITOM as well. We have not used Orchestration...
Read full review of SymphonyAI IT Service Management »

Review 1 of 1

Customer Service

RaviAnupam
PM at Squadron Energy
We've encountered issues with connectivity, integration, and occasional service downtime, leading to ticket submissions.
Read full review of SAP SuccessFactors »
Anandha Krishna
Senior Architect at iQM
The customer service and support are very good. There are options for SAP called RISE with SAP. You can make a note...
Read full review of SAP S/4HANA »
NarendraKumar1
SAP Process Mining Consultant at AG Consultancy & Apps. Lt.
Given its cloud-based nature, the level of support varies depending on the vendor.
Read full review of SAP Signavio Process Manager »
PrittamGadkari
SAP FICO SOLUTION ARCHITECT at a tech vendor
The technical support services are good. However, the response times need improvement.
Read full review of SAP Business Data Cloud »
Hyunwook Kang
IT Director at Dfocus
The technical support services need improvement in terms of speed.
Read full review of SAP Business Data Cloud »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
My experience with the technical support, is about a ten to twenty percent involvement on my end since I primarily...
Read full review of SAP S/4HANA »
Bhuwan Ghosh
SAP SuccessFactors Consultant at NTT DATA Business Solutions Qatar
I would rate technical support a four out of five.
Read full review of SAP SuccessFactors »
ManujGupta
Chief Executive Officer at Orane Consulting Pvt Ltd
I would assess SAP technical support as average on a scale from 1 to 10, around five on that scale. Delays mostly...
Read full review of SAP SuccessFactors HCM »
Sameer Ghewade
Manager, Information Technology at Parag Milk Foods Ltd
The solution's technical support is very good. I rate the technical support a ten out of ten.
Read full review of SAP ERP »
Srivatsav Andra
SAP BW/4HANA Specialist at a government
The organization has a support team responsible for day-to-day operations. A third-party vendor provides support for...
Read full review of SAP BW4HANA »
Anonymous User
Interface Developer at a energy/utilities company
I have been in touch with technical support once or twice. Our problems were resolved very fast so I would say that...
Read full review of SAP HCM »
Terry Jones
President at I2R, Inc.
I have had no direct hands-on contact with the technical support other than what they provide online. I find what...
Read full review of SAP S/4HANA Cloud »
Anonymous User
SAC BW Consultant at a wholesaler/distributor
The customer support for SAP Business Data Cloud is nice and allows for various ways to connect.
Read full review of SAP Business Data Cloud »
Anonymous User
Head Of Information Technology at Kasapreko
Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.
Read full review of SAP Business One »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira [EOL] »
Diaa_Hussein
Digital Transformation Director at Amecath Group
I have had a chance to contact SAP support for issues and problems. My impression of the way they provide support is...
Read full review of SAP IT Operations Analytics »
Anonymous User
Principal Architect - Business Objects / Datawarehouse at a energy/utilities company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Java Software Engineer at a tech services company
Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely.
Read full review of SAP ERP »
Anonymous User
Deputy Human Resources Coordinator at a financial services firm
We haven't needed to use support yet.
Read full review of SAP SuccessFactors »
Anonymous User
Associate Partner - SAP Solution Architect and MDG expert at a tech services company
I sometimes open tickets to SAP. However, I usually find many answers in the SAP notes, which makes that part okay.
Read full review of SAP S/4HANA »
Anonymous User
DBA Oracle, Sybase, SQLServer And Cloudera Administrator
10 out of 10; very high quality.
Read full review of SAP Replication Server »
Anonymous User
BI and Visualization Platform Lead at a agriculture
We are getting responses from them. There were one or two issues that were very critical, and we got the needed...
Read full review of SAP Data Services »
Anonymous User
Functional Manager at a consultancy
We need to analyze and come up with solutions at times.
Read full review of SAP Master Data Governance »
SarahBullen
Head of Business Analysis, Technology & Digital Products at a media company
My experience with their technical support has been really good. Whenever we've needed them, they're there, logging...
Read full review of SAP Signavio Process Intelligence »
Muhammadshujaat Haider
SAP consultant SAP b 1 consultant at a tech services company
The customer service was excellent. If we encounter any issues or bugs with the system or any glitches, we reach out...
Read full review of SAP Business All-in-One »
Prashant.Sharma
Delivery Manager at a tech services company
Technical support comes along with the license when you purchase a license. It is always there, which is good. I have...
Read full review of SAP ERP »
NickFong
IT Manager at F&B Nutrition
When we want to raise a ticket on the SAP portal, the process takes a longer time, and there are many selections that...
Read full review of SAP S/4HANA »
VishalGuthula
Sr. Software Engineer at a tech company
The tech support is pretty good.
Read full review of SAP BusinessObjects Business Intelligence »
Rmegio Lawag
Technical Department Manager at Direcbusiness Technologies, Inc.
We have not really received any technical support from SAP HANA. I think that's also one thing that maybe SAP would...
Read full review of SAP HANA »
Chiara Protiviti
Associate director at a tech vendor
The technical support has been very valuable. They are experts and provide a great service.
Read full review of SAP S/4HANA »

Review 1 of 30

Abhishek Bhosle
IT Specialist at Tata AIA
We used to raise concerns to the tech support team. It was okay. Sometimes, there was a delay. But other times, it...
Read full review of SymphonyAI IT Service Management »
Abhilash Sherkane
Practitioner - Service Management at Peristent Systems
The product's technical support team's response time could be better. It takes a long time and needs a lot of...
Read full review of SymphonyAI IT Service Management »
Abhishek Bhosle
IT Specialist at Tata AIA
Their technical support team is good. They provide the solution and answer all the queries when you contact them, but...
Read full review of SymphonyAI IT Service Management »
AbhilashSherkane
Senior Practitioner at a outsourcing company
Technical support takes too long for any issues to get resolved, and that created a lot of frustration. Any issue...
Read full review of SymphonyAI IT Service Management »

Review 1 of 4

Technical Support

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