Compare SAP vs Vitria

SAP

Based on 1695 reviews.

Vitria

Sample Customers

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

No Data Available

Customer Service

Syed Fahad Anwar
Principal System Developer at DiwanDubai
Customer Service: Customer service is good, and responses come within an acceptable time. Technical Support:...
Read full review of SAP Crystal Reports »
VinodSingh
SAP Techno-Functional Architect & SME at Graviton
SAP Integration Suite's responsiveness can vary depending on the type of license, with premium licenses offering...
Read full review of SAP Integration Suite »
Rahasia Rommel
Country Human Resource Manager at PT. Grobest Indomakmur
I rate the technical support a nine out of ten.
Read full review of SAP SuccessFactors »
Bruno Spiazzi
Business Process Analyst at Marcopolo SA
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of SAP CRM »
SanjeevKumar14
Senior Manager at a tech vendor
Customer service was very supportive. When needed, we had daily calls with SAP which was great. They also worked with...
Read full review of SAP HANA »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The support is very good.
Read full review of SAP S/4HANA »
Declan Dempsey
Senior Consultant at Keyrus
From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment...
Read full review of SAP BusinessObjects Business Intelligence »
Ramesh Namburi
Program Director at KloudData Inc.
I've been getting SAP support for the last 15 years. It's good.
Read full review of SAP HANA Enterprise Cloud »
Sarah Essam
Business Data Lead (Egypt And North Africa) at Reckitt Benckiser
The customer service and technical support team for SAP Business Data Cloud are amazing. They're one of the quickest...
Read full review of SAP Business Data Cloud »
Micky Ba
SAP technical consultant at N
The technical support team is very professional.
Read full review of SAP NetWeaver Business Warehouse »
Porsche D'Oliveira
Specialist SAP Division at a tech services company
Technical support needs improvement.
Read full review of SAP HCM »
Anonymous User
SAP Basis Consultant at a energy/utilities company
Technical support is good, but there is always room for improvement. They could be faster.
Read full review of SAP ERP »
Anonymous User
Head of BI and Analytics at a comms service provider
Technical support has been relatively helpful in the past.
Read full review of SAP Business Warehouse »
Anonymous User
Developer at a retailer
It's less than manageable, as since the closure of SAP offices which included the original development team of...
Read full review of SAP NetWeaver MDM [EOL] »
Abdul-Rasool
Senior Practice Manager - Head of SAP at a tech consulting company
We always purchase SAP support because it is very good. They give you the maximum attention and it is really quite...
Read full review of SAP Predictive Analytics [EOL] »
Anonymous User
Responsible for SAP at a pharma/biotech company
We've been in touch with technical support. They are pretty good. I'd rate them 3.5 out of five. They aren't perfect,...
Read full review of SAP Business Technology Platform »
Anonymous User
Senior Consultant
I would rate the technical support at 8/10, as it is good but expensive.
Read full review of SAP Business Suite »
Anonymous User
Principal Architect - Business Objects / Datawarehouse at a energy/utilities company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence »
Mart Rentoria
Innovation and Technology Head at APPTech
The technical support from SAP Business ByDesign is very good. They have supported us well and they are well known....
Read full review of SAP Business ByDesign »
KarthickVadivelu
Data Migration Specialist at a retailer
The technical support is good, but it is a time-consuming process. They also have their protocol, process, and...
Read full review of SAP Data Services »
PreeteshPardeshi
SAP Process Mining Lead at Freelance
Technical support could be better. Their services aren’t as good as, for example, Celonis. The response time is slow...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
SAP HCM Professional at a financial services firm
Our local vendor does not have that much experience. It makes it difficult for them to give training or fix some...
Read full review of SAP CRM »
Tulasi Surabhi
Associate Architect at Merck
The technical support process is time-consuming. They often request extended access and additional documentation,...
Read full review of SAP Business Data Cloud »
Ramakrishna Venkat
Hybris Solution Architect at a consumer goods company
We have our own in-house solution. So, based on the customer feedback, our business team will analyze the...
Read full review of SAP Commerce Cloud »
Ahmed_Adel
Technical manager at SAFE-SAS
I do not have any experience with customer service and support.
Read full review of SAP HANA »
JanBergman
Team Leader Business Process Management at Laepple AG
The Signavio technical support is excellent.
Read full review of SAP Signavio Process Manager »
Anonymous User
HRS Professional at a financial services firm
Customer support needs improvement because it is a weakness. Support is offshore so you deal with people in other...
Read full review of SAP SuccessFactors »
Anonymous User
HCM Team Lead at a tech services company
I give technical support 2.5/5. It takes too long to fix issues and the impact on our business is often...
Read full review of SAP SuccessFactors »
Mohamed-Nabih
I.T. Manager at Egypt Foods group
I have my core team in the company and second level support through SAP partners and then the SAP company is our...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
SAP BI Architect at a government
The support experience depends on the level of support you have with SAP. During cutovers, management took Tier 1...
Read full review of SAP HANA Cloud »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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